EM&AI – AI SELF-SERIVCE PLATFORM

OPTIMIZING COST AND TIME WITH VOICEBOT FOR AUTOMATED DEBT COLLECTION CALL

EM&AI Voicebot having the ability to make thousands of collection calls at the same time meets the management demand and optimizes the debt collection costs for financial enterprises.

CHALLENGES IN THE DEBT COLLECTION MANAGEMENT OF FINANCIAL ENTERPRISES

CHALLENGES IN THE DEBT COLLECTION
MANAGEMENT OF FINANCIAL ENTERPRISES.

                         The growth of the personal loan market has led to an increase in the number of debt collection calls from 20% to 80%.                           Effectively implementing this large number of calls with the optimal cost is always a challenge for financial enterprises.

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70% budget of debt collection management is for the cost of recruiting, training and operating the debt reminder teams.

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Each employee can only handle one call at a time, the performance decrease gradually over time so this makes the quality uneven.

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Customers complain because the agent’s attitude is not friendly, and it affects the brand image badly. 

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Up to 40% of employees leaving their work after 1-3 months. This is also the highest rate versus other fields. 

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Manually dialing, updating the changed information into the CRM could lead to misinformation, incorrect manipulation in the progress.

OPTIMIZING COST AND TIME WITH VOICEBOT SOLUTION FOR AUTOMATED DEBT COLLECTION CALL

What is Voicebot?

Voicebot is an intelligent virtual assistant capable of speech recognition, natural language understanding, and contextual voice feedback to customers.

Automated Debt Collection

Powered by advanced AI technology, Voicebot EM&AI is capable of making thousands of due diligence calls at the same time, doubling productivity & reducing debt collection costs in financial businesses.

OPTIMIZING COST AND TIME WITH VOICEBOT SOLUTION FOR AUTOMATED DEBT COLLECTION CALL

What is Voicebot?

Voicebot is an virtual assistant capable of speech recognition, natural language understanding, and voice response to customers.

Automated Debt Collection

Powered by advanced AI technology, Voicebot EM&AI is capable of making thousands of due diligence calls at the same time, doubling productivity & reducing debt collection costs in financial businesses.

REMARKABLE FEATURES

Implement thounsands of automatic call for debt collection

Personalize information like gender, full name, due date, payment amount follow the available list

Smart voice interaction

EM&AI Voicebot capable of speech recognition and natural language understood
- Two-way interaction with customer
- Convince pay on time

Smart campaign management platform

- Imply automatic calls according to the available list
- Setup a call at any time
- Easily adjust reading speed and select tone of voice
- Flexible navigation for employees

Update information automatically

Two-way voice interaction, extracting customer-provided information such as due payment, paid amount, transaction code, etc., into the enterprise's information system

Manage via action code

Voicebot automatically updates call results via action code. Through that, businesses can track the cases of payment agreement, payment appointment, payment refusal, ...

Implement thounsands of automatic call for debt collection

Personalize information such as gender, full name, due date, payment amount

Smart voice interaction

EM&AI Voicebot capable of speech recognition and natural language understood
- Two-way interaction with customer
- Convince pay on time

Smart campaign management platform

- Imply automatic calls according to the available list
- Setup a call at any time
- Easily adjust reading speed and select tone of voice
- Flexible navigation for employees

Update information automatically

Two-way voice interaction, extracting customer-provided information such as due payment, paid amount, transaction code, etc., into the enterprise's information system

Manage via action code

Voicebot automatically updates call results via action code. Through that, businesses can track the cases of payment agreement, payment appointment, payment refusal, ...

EFFICIENT FOR BUSINESSES

Payment reminder calls are made automatically

Calls are made at the same time

Personnel costs are saved

delayed. Instant deployment with pre-built AI bot

Payment reminder calls are made automatically

Calls are made at the same time

Personnel costs are saved

delayed. Instant deployment with pre-built AI bot

EXCLUSIVE AI TECHNOLOGY

Virtual Agent

Professional Chatbot & Voicebot AI building platform. Provide AI coaching, multi-channel integration & Hybrid interaction with agents

VNLP

Understand natural language through intent detection, emotional state, and key information field

Speech to Text

Regional-specific speech recognition, high-accuracy text-to-text conversion even in low-quality audio environments

Text to Speech

Text-to-speech with standard pronunciation, natural sentence breaks & diversity of regional voice

Virtual Agent

Professional Chatbot & Voicebot AI building platform. Provide AI coaching, multi-channel integration & Hybrid interaction with agents

VNLP

Understand natural language through intent detection, emotional state, and key information field

Speech to Text

Regional-specific speech recognition, high-accuracy text-to-text conversion even in low-quality audio environments

Text to Speech

Text-to-speech with standard pronunciation, natural sentence breaks, and the diversity of regional voice.

FOR FINANCIAL AND CREDIT BUSINESSES


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