{"id":1080,"date":"2020-05-26T03:11:30","date_gmt":"2020-05-26T03:11:30","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1080"},"modified":"2025-01-08T02:31:30","modified_gmt":"2025-01-08T02:31:30","slug":"khac-phuc-nhung-han-che-cua-chatbot-voi-conversational-ai-phan-1","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/khac-phuc-nhung-han-che-cua-chatbot-voi-conversational-ai-phan-1\/","title":{"rendered":"KH\u1eaeC PH\u1ee4C NH\u1eeeNG H\u1ea0N CH\u1ebe C\u1ee6A CHATBOT V\u1edaI CONVERSATIONAL AI (p1)"},"content":{"rendered":"<p>Trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 s\u1ed1, m\u1ed7i doanh nghi\u1ec7p mu\u1ed1n ti\u00ean phong trong l\u0129nh v\u1ef1c c\u1ee7a m\u00ecnh c\u1ea7n bi\u1ebft \u0111\u00f3n \u0111\u1ea7u xu h\u01b0\u1edbng c\u00f4ng ngh\u1ec7. <span style=\"color: #0000ff;\"><em>Conversational AI<\/em><\/span> l\u00e0 m\u1ed9t trong s\u1ed1 \u0111\u00f3. Hi\u1ec7n nay, Chatbot &#8211; m\u1ed9t c\u1ea5p \u0111\u1ed9 nh\u1ecf h\u01a1n so v\u1edbi Conversational AI \u0111\u00e3 c\u00f3 m\u1ee9c \u0111\u1ed9 \u1ee9ng d\u1ee5ng ph\u1ed5 bi\u1ebfn t\u1ea1i th\u1ecb tr\u01b0\u1eddng. Tuy nhi\u00ean, nh\u1eefng h\u1ea1n ch\u1ebf v\u1ec1 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u00e0 tr\u1ea3i nghi\u1ec7m khi\u1ebfn Chatbot ch\u01b0a t\u1ea1o d\u1ef1ng \u0111\u01b0\u1ee3c nhi\u1ec1u gi\u00e1 tr\u1ecb. Conversational AI v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u00e3 kh\u1eafc ph\u1ee5c nh\u1eefng h\u1ea1n ch\u1ebf c\u1ee7a Chatbot. C\u00f9ng kh\u00e1m ph\u00e1 qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y!<\/p>\n<h2><\/h2>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Chatbot_la_gi_Chatbot_khac_voi_Conversational_AI_nhu_the_nao\"><span class=\"toc_number toc_depth_1\">1<\/span> Chatbot l\u00e0 g\u00ec? Chatbot kh\u00e1c v\u1edbi Conversational AI nh\u01b0 th\u1ebf n\u00e0o?<\/a><\/li><li><a href=\"#Vay_chinh_xac_thi_Conversational_AI_la_gi\"><span class=\"toc_number toc_depth_1\">2<\/span> V\u1eady ch\u00ednh x\u00e1c th\u00ec Conversational AI l\u00e0 g\u00ec?<\/a><\/li><li><a href=\"#Dieu_gi_tao_nen_su_khac_biet_giua_Chatbot_va_Conversational_AI_chatbot\"><span class=\"toc_number toc_depth_1\">3<\/span> \u0110i\u1ec1u g\u00ec t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa Chatbot v\u00e0 Conversational AI chatbot?<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Chatbot_la_gi_Chatbot_khac_voi_Conversational_AI_nhu_the_nao\">Chatbot l\u00e0 g\u00ec? Chatbot kh\u00e1c v\u1edbi <span style=\"color: #0000ff;\"><em><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">Conversational AI <\/a><\/em><\/span>nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/h2>\n<p>Chatbot l\u00e0 \u1ee9ng d\u1ee5ng t\u01b0\u01a1ng t\u00e1c d\u01b0\u1edbi d\u1ea1ng v\u0103n b\u1ea3n ho\u1eb7c n\u00fat \u0111i\u1ec1u h\u01b0\u1edbng \u0111\u01b0\u1ee3c t\u1ea1o n\u00ean t\u1eeb c\u00e1c quy t\u1eafc ki\u1ec3u m\u1eabu v\u00e0 \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh s\u1eb5n c\u00e1c \u0111i\u1ec1u ki\u1ec7n. Theo \u0111\u00f3, c\u00e1c chatbot n\u00e0y \u0111i\u1ec1u h\u01b0\u1edbng ng\u01b0\u1eddi d\u00f9ng th\u00f4ng qua c\u00e1c lu\u1ed3ng h\u1ed9i tho\u1ea1i \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc. Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y khi\u1ebfn tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1ng t\u00e1c tr\u1edf n\u00ean c\u1ee9ng nh\u1eaft th\u1eadm ch\u00ed chatbot kh\u00f4ng th\u1ec3 ho\u1ea1t \u0111\u1ed9ng n\u1ebfu xu\u1ea5t hi\u1ec7n c\u00e1c tr\u01b0\u1eddng h\u1ee3p ngo\u00e0i lu\u1ed3ng.<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1103\" aria-describedby=\"caption-attachment-1103\" style=\"width: 450px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1103\" title=\"chatbot-conversational-ai-ngan-hang\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/05\/chatbot1.jpg\" alt=\"Chatbots h\u1ea7u h\u1ebft l\u00e0 c\u00e1c giao di\u1ec7n ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean d\u1ea1ng v\u0103n b\u1ea3n\" width=\"450\" height=\"281\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/05\/chatbot1.jpg 800w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/05\/chatbot1-300x188.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/05\/chatbot1-768x480.jpg 768w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><figcaption id=\"caption-attachment-1103\" class=\"wp-caption-text\">Chatbot h\u1ea7u h\u1ebft l\u00e0 c\u00e1c giao di\u1ec7n ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean d\u1ea1ng v\u0103n b\u1ea3n<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>Chatbot c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng c\u00e1c m\u1ee5c \u0111\u00edch v\u00e0 nhi\u1ec7m v\u1ee5 r\u1ea5t c\u1ee5 th\u1ec3 m\u00e0 ch\u00fang \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t, tuy nhi\u00ean c\u00f3 hai v\u1ea5n \u0111\u1ec1 l\u1edbn ti\u1ec1m \u1ea9n v\u1edbi m\u00f4 h\u00ecnh n\u00e0y. \u0110\u1ea7u ti\u00ean l\u00e0 s\u1ef1 c\u1ee9ng nh\u1eafc. Nh\u01b0 \u0111\u00e3 n\u00eau tr\u01b0\u1edbc \u0111\u00f3, chatbot ch\u1ec9 bao g\u1ed3m c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u00f3 \u0111i\u1ec1u ki\u1ec7n d\u1ef1a tr\u00ean c\u00e1c lu\u1ed3ng h\u1ed9i tho\u1ea1i \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi y\u00eau c\u1ea7u \u0111\u1ea7u v\u00e0o ph\u1ea3i th\u1eadt c\u1ee5 th\u1ec3 v\u00e0 r\u1ea5t \u00edt s\u1ef1 linh ho\u1ea1t trong cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u1eefa chatbot v\u00e0 ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<p>V\u00e0 v\u1ea5n \u0111\u1ec1 th\u1ee9 nh\u1ea5t s\u1ebd d\u1eabn \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 c\u1ed1t l\u00f5i th\u1ee9 hai c\u1ee7a chatbot: ch\u00fang kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng h\u1ecdc h\u1ecfi. Chatbot \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean c\u00e1c lu\u1ed3ng h\u1ed9i tho\u1ea1i \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc v\u00e0 th\u01b0\u1eddng ch\u00fang kh\u00f4ng \u0111\u1ee7 &#8216;th\u00f4ng minh&#8217; \u0111\u1ec3 d\u00f9ng c\u00e1c th\u00f4ng tin tr\u01b0\u1edbc \u0111\u00f3 \u0111\u1ec3 thi\u1ebft l\u1eadp h\u1ed9i tho\u1ea1i theo ng\u1eef c\u1ea3nh. Do \u0111\u00f3, h\u1ea7u h\u1ebft c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi chatbot s\u1ebd kh\u00e1 gi\u1ed1ng nhau.<\/p>\n<p>Ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu s\u1eed d\u1ee5ng <a href=\"http:\/\/emandai.net\/blog\/khac-phuc-nhung-han-che-cua-chatbot-voi-conversational-ai-phan-1\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><span style=\"color: #0000ff;\">Conversational AI<\/span><\/em><\/a>, thay v\u00ec nh\u1ea5n v\u00e0o menu l\u1ef1a ch\u1ecdn ho\u1eb7c n\u00f3i c\u00e1c l\u1ec7nh \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t tr\u01b0\u1edbc, ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 nh\u1eadp ho\u1eb7c n\u00f3i nh\u01b0 th\u1ec3 h\u1ecd \u0111ang tr\u00f2 chuy\u1ec7n b\u00ecnh th\u01b0\u1eddng b\u1eb1ng ng\u00f4n ng\u1eef n\u00f3i\/ chat h\u1eb1ng ng\u00e0y<\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Vay_chinh_xac_thi_Conversational_AI_la_gi\"><strong>V\u1eady ch\u00ednh x\u00e1c th\u00ec Conversational AI l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n<p><em><strong><a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">Conversational AI <\/a><\/strong><\/em>t\u1ef1 \u0111\u1ed9ng h\u00f3a vi\u1ec7c giao ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i ho\u1eb7c v\u0103n b\u1ea3n m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean. N\u00f3 c\u0169ng hi\u1ec3u \u0111\u01b0\u1ee3c n\u1ed9i dung giao ti\u1ebfp c\u1ee7a con ng\u01b0\u1eddi th\u00f4ng qua nh\u1eadn \u0111\u1ecbnh intent (\u00fd \u0111\u1ecbnh). Ng\u00e0y nay, tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n theo nh\u1eefng c\u00e1ch kh\u00e1 tuy\u1ebfn t\u00ednh: nh\u01b0 h\u1ecdc m\u00e1y <a href=\"https:\/\/vi.wikipedia.org\/wiki\/H%E1%BB%8Dc_m%C3%A1y\"><em>Machine Learning (ML)<\/em><\/a>, h\u1ecdc s\u00e2u Deep Learning, X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) v\u00e0 ph\u00e2n t\u00edch d\u1ef1 \u0111o\u00e1n (AI Prediction).<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1081\" aria-describedby=\"caption-attachment-1081\" style=\"width: 450px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1081\" title=\"\u01b0u diem chatbot conversational ai\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/05\/coversation-AI.jpg\" alt=\"Conversational AI s\u1ebd t\u1ef1 \u0111\u1ed9ng h\u00f3a vi\u1ec7c giao ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i ho\u1eb7c v\u0103n b\u1ea3n m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean\" width=\"450\" height=\"213\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/05\/coversation-AI.jpg 800w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/05\/coversation-AI-300x142.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/05\/coversation-AI-768x364.jpg 768w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><figcaption id=\"caption-attachment-1081\" class=\"wp-caption-text\">Conversational AI s\u1ebd t\u1ef1 \u0111\u1ed9ng h\u00f3a vi\u1ec7c giao ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i ho\u1eb7c v\u0103n b\u1ea3n m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>Kh\u00f4ng qu\u00e1 ng\u1ea1c nhi\u00ean khi c\u00f3 r\u1ea5t nhi\u1ec1u \u0111i\u1ec1u t\u1ed1t \u0111\u1ec3 n\u00f3i v\u1ec1 Conversational AI. N\u00f3 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n s\u1ed1 l\u01b0\u1ee3ng l\u1edbn c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 chuy\u00ean s\u00e2u v\u1ec1 kh\u1ea3 n\u0103ng ph\u00e1n \u0111o\u00e1n gi\u1ed1ng nh\u01b0 con ng\u01b0\u1eddi. Khi chatbot kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u nh\u01b0 k\u00ec v\u1ecdng, nh\u1eefng doanh nghi\u1ec7p l\u1edbn (Enterprise) \u0111\u00e3 chuy\u1ec3n sang c\u00e1c n\u1ec1n t\u1ea3ng Conversational AI, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng ph\u1ee9c t\u1ea1p trong c\u00e1c ng\u00e0nh ng\u00e2n h\u00e0ng, b\u1ea3o hi\u1ec3m v\u00e0 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Dieu_gi_tao_nen_su_khac_biet_giua_Chatbot_va_Conversational_AI_chatbot\">\u0110i\u1ec1u g\u00ec t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa Chatbot v\u00e0 Conversational AI chatbot?<\/span><\/h2>\n<p>C\u00f3 th\u1ec3 chia nh\u1ecf th\u00e0nh m\u1ed9t v\u00e0i tr\u01b0\u1eddng h\u1ee3p:<\/p>\n<p><span style=\"color: #ff6600;\"><strong>&#8211; Kh\u1ea3 n\u0103ng nh\u1eafn tin v\u00e0 tr\u00f2 chuy\u1ec7n:<\/strong> <\/span>Conversational AI c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 li\u1ec1n m\u1ea1ch \u0111a k\u00eanh gi\u1ecdng n\u00f3i, v\u0103n b\u1ea3n, web&#8230; H\u1ed7 tr\u1ee3 th\u00f4ng qua Alexa, Google Assistant ho\u1eb7c th\u1eadm ch\u00ed c\u1ed5ng th\u00f4ng tin doanh nghi\u1ec7p. C\u00e1c t\u01b0\u01a1ng t\u00e1c omni chanel th\u1ef1c s\u1ef1 l\u00e0 t\u01b0\u01a1ng lai v\u00e0 n\u00ean l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n<p><strong><span style=\"color: #ff6600;\">&#8211; Kh\u1ea3 n\u0103ng t\u1ef1 h\u1ecdc:<\/span> <\/strong>M\u1ed9t gi\u1ea3i ph\u00e1p Conversational AI c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng l\u1ecbch s\u1eed phong ph\u00fa c\u00f3 s\u1eb5n t\u1eeb c\u00e1c t\u01b0\u01a1ng t\u00e1c doanh nghi\u1ec7p, bao g\u1ed3m n\u1ed9i dung h\u1ed9i tho\u1ea1i qua t\u1ed5ng \u0111\u00e0i \u0111\u01b0\u1ee3c, giao d\u1ecbch v\u00e0 c\u00e1c d\u1eef li\u1ec7u doanh nghi\u1ec7p c\u00f3 s\u1eb5n trong knowledge base. H\u01a1n n\u1eefa, doanh nghi\u1ec7p s\u1ebd c\u1ea7n AI c\u00f3 th\u1ec3 tr\u00f2 chuy\u1ec7n, \u0111\u1ec1 xu\u1ea5t d\u1ef1a tr\u00ean nh\u1eefng ki\u1ebfn \u200b\u200bth\u1ee9c n\u00e0y.<\/p>\n<p><strong><span style=\"color: #ff6600;\">&#8211; Kh\u1ea3 n\u0103ng hi\u1ec3u:<\/span><\/strong> Ngo\u00e0i nh\u1eefng kh\u1ea3 n\u0103ng c\u01a1 b\u1ea3n c\u1ee7a chatbot, Conversational AI c\u00f3 th\u1ec3 hi\u1ec3u nh\u1eefng c\u00e2u ph\u1ee9c t\u1ea1p trong l\u1eddi n\u00f3i c\u1ee7a con ng\u01b0\u1eddi gi\u1ed1ng nh\u01b0 c\u00e1ch con ng\u01b0\u1eddi tr\u00f2 chuy\u1ec7n. Cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u1ef1c s\u1ef1 c\u1ee7a con ng\u01b0\u1eddi kh\u00f4ng bao gi\u1edd \u0111\u01a1n gi\u1ea3n &#8211; n\u00f3 ch\u1ee9a \u0111\u1ea7y nh\u1eefng ti\u1ebfng l\u00f3ng, t\u1eeb nhi\u1ec1u ngh\u0129a, vi\u1ebft t\u1eaft, ph\u00e1t \u00e2m sai v\u00e0 m\u1ed9t lo\u1ea1t c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c. Conversational AI l\u00e0 m\u1ed9t d\u1ea1ng c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111i\u1ec1u h\u01b0\u1edbng v\u00e0 hi\u1ec3u c\u00e1c t\u01b0\u01a1ng t\u00e1c cho v\u00e0 nh\u1eadn n\u00e0y.<\/p>\n<p><strong><span style=\"color: #ff6600;\">&#8211; Kh\u1ea3 n\u0103ng nh\u1eadn bi\u1ebft:<\/span><\/strong> Conversational AI s\u1ebd bi\u1ebft b\u1ea1n l\u00e0 ai th\u00f4ng qua vi\u1ec7c t\u00edch h\u1ee3p v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng. N\u00f3 c\u00f3 kh\u1ea3 n\u0103ng tham chi\u1ebfu c\u00e1c giao d\u1ecbch tr\u01b0\u1edbc \u0111\u00f3 c\u1ee7a b\u1ea1n v\u00e0 c\u1ed1 g\u1eafng s\u1eeda ch\u1eefa \u0111\u1ec3 l\u00e0m cho c\u00e1c t\u01b0\u01a1ng t\u00e1c hi\u1ec7n t\u1ea1i m\u01b0\u1ee3t m\u00e0 h\u01a1n, kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 ho\u1eb7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 trong d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, CNTT ho\u1eb7c x\u1eed l\u00fd h\u00f3a \u0111\u01a1n.<\/p>\n<p><strong><span style=\"color: #ff6600;\">&#8211; Kh\u1ea3 n\u0103ng giao d\u1ecbch:<\/span><\/strong> Conversational AI kh\u00e1 an to\u00e0n v\u00e0 c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 nh\u1eefng c\u00e2n nh\u1eafc v\u1ec1 b\u1ea3o m\u1eadt tinh vi cho doanh nghi\u1ec7p. N\u00f3 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c giao d\u1ecbch ph\u1ee9c t\u1ea1p, l\u00e0m thay con ng\u01b0\u1eddi kh\u00f4ng ch\u1ec9 v\u00e0i c\u00fa nh\u1ea5p chu\u1ed9t \u0111\u01a1n thu\u1ea7n. V\u00ed d\u1ee5 v\u1ec1 c\u00e1c giao d\u1ecbch m\u00e0 Conversational AI c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 qu\u1ea3n l\u00fd bao g\u1ed3m: x\u1eed l\u00fd khi\u1ebfu n\u1ea1i ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, mua b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd, kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 Wi-Fi ho\u1eb7c ph\u00ea duy\u1ec7t h\u00f3a \u0111\u01a1n.<\/p>\n<p><em>C\u1ea3 hai thu\u1eadt ng\u1eef &#8216;Chatbot&#8217; v\u00e0 &#8216;Conversational AI&#8217; \u0111\u1ec1u c\u00f3 c\u00f9ng m\u1ed9t ngh\u0129a. Tuy nhi\u00ean, &#8216;Conversational AI&#8217; bao g\u1ed3m t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3 c\u1ea3 2 ph\u01b0\u01a1ng th\u1ee9c: gi\u1ecdng n\u00f3i v\u00e0 v\u0103n b\u1ea3n trong khi &#8216;Chatbot&#8217; ch\u1ec9 bao h\u00e0m nh\u1eefng bot h\u1ed7 tr\u1ee3 v\u0103n b\u1ea3n v\u00e0 h\u1ea1n ch\u1ebf trong k\u1ebft n\u1ed1i nh\u1eefng th\u00e0nh qu\u1ea3 c\u00f4ng ngh\u1ec7 kh\u00e1c<\/em><\/p>\n<p>&nbsp;<\/p>\n<blockquote><p>&gt;&gt; Xem ti\u1ebfp <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"><em><a style=\"color: #0000ff; text-decoration: underline;\" href=\"http:\/\/emandai.net\/blog\/khac-phuc-nhung-han-che-cua-chatbot-voi-conversational-ai-phan-2\">KH\u1eaeC PH\u1ee4C NH\u1eeeNG H\u1ea0N CH\u1ebe C\u1ee6A CHATBOT V\u1edaI CONVERSATIONAL AI (Ph\u1ea7n 2)<\/a>\u00a0<\/em><\/span><\/span><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 s\u1ed1, m\u1ed7i doanh nghi\u1ec7p mu\u1ed1n ti\u00ean phong trong l\u0129nh v\u1ef1c&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1081,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[859,607],"tags":[258,183,295,415],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1080"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1080"}],"version-history":[{"count":17,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1080\/revisions"}],"predecessor-version":[{"id":2554,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1080\/revisions\/2554"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1081"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1080"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1080"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}