{"id":1206,"date":"2020-09-01T09:38:06","date_gmt":"2020-09-01T09:38:06","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1206"},"modified":"2025-01-07T09:48:39","modified_gmt":"2025-01-07T09:48:39","slug":"nang-cao-chat-luong-cham-soc-khach-hang-voi-tro-ly-ao-thong-minh-the-he-moi","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/nang-cao-chat-luong-cham-soc-khach-hang-voi-tro-ly-ao-thong-minh-the-he-moi\/","title":{"rendered":"N\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1edbi tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh th\u1ebf h\u1ec7 m\u1edbi"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">S\u1eed d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o thay th\u1ebf nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111ang \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p v\u1eadn d\u1ee5ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft b\u00e0i to\u00e1n <\/span><\/i><b><i>n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng <\/i><\/b><i><span style=\"font-weight: 400;\">nh\u1eb1m gia t\u0103ng tr\u1ea3i nghi\u1ec7m v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd. Tuy nhi\u00ean kh\u00f4ng ph\u1ea3i tr\u1ee3 l\u00fd \u1ea3o n\u00e0o c\u0169ng c\u00f3 th\u1ec3 \u0111\u1ea3m nh\u1eadn t\u1ed1t vai tr\u00f2 n\u00e0y.<\/span><\/i><\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Tam_quan_trong_cua_tro_ly_ao_trong_nang_cao_chat_luong_cham_soc_khach_hang\"><span class=\"toc_number toc_depth_1\">1<\/span> T\u1ea7m quan tr\u1ecdng c\u1ee7a tr\u1ee3 l\u00fd \u1ea3o trong n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Tai_sao_doanh_nghiep_nen_lua_chon_tro_ly_ao_thong_minh_the_he_moi_de_nang_cao_chat_luong_cham_soc_khach_hang\"><span class=\"toc_number toc_depth_1\">2<\/span> T\u1ea1i sao doanh nghi\u1ec7p n\u00ean l\u1ef1a ch\u1ecdn tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh th\u1ebf h\u1ec7 m\u1edbi \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Nen_tang_xay_dung_tro_ly_ao_thong_minh_the_he_moi_EMAI_Virtual_Agent\"><span class=\"toc_number toc_depth_1\">3<\/span> N\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh th\u1ebf h\u1ec7 m\u1edbi EM&amp;AI Virtual Agent\u00a0<\/a><\/li><\/ul><\/div>\n<h3><span id=\"Tam_quan_trong_cua_tro_ly_ao_trong_nang_cao_chat_luong_cham_soc_khach_hang\"><b>T\u1ea7m quan tr\u1ecdng c\u1ee7a tr\u1ee3 l\u00fd \u1ea3o trong<\/b><b> n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">56% ng\u01b0\u1eddi ti\u00eau d\u00f9ng cho bi\u1ebft n\u1ebfu nh\u1eefng tin nh\u1eafn c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi ngay tr\u00ean c\u00e1c k\u00eanh m\u1ea1ng x\u00e3 h\u1ed9i h\u1ecd s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c tin t\u01b0\u1edfng v\u00e0 c\u00f3 \u0111\u1ed9ng c\u01a1 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">70% quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u01b0a ra d\u1ef1a v\u00e0o vi\u1ec7c h\u1ecd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p qua c\u00e1c k\u00eanh online.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f3 th\u1ec3 th\u1ea5y vi\u1ec7c <\/span><b>n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><span style=\"font-weight: 400;\"> qua c\u00e1c k\u00eanh online c\u1ef1c k\u1ef3 quan tr\u1ecdng trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 h\u00f3a nh\u01b0 hi\u1ec7n nay. N\u1ebfu ch\u1ec9 d\u1ef1a v\u00e0o \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00ec r\u1ea5t kh\u00f3 \u0111\u1ec3 \u0111\u00e1p \u1ee9ng k\u1ecbp th\u1eddi c\u00e1c y\u00eau c\u1ea7u ph\u00e1t sinh m\u1ecdi l\u00fac m\u1ecdi n\u01a1i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gi\u1ea3i ph\u00e1p h\u00e0ng \u0111\u1ea7u \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p \u00e1p d\u1ee5ng l\u00e0 x\u00e2y d\u1ef1ng tr\u1ee3 l\u00fd \u1ea3o \u0111\u1ec3 h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng 24\/7.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1207\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tla.jpg\" alt=\"\" width=\"600\" height=\"367\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tla.jpg 1956w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tla-300x184.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tla-1024x627.jpg 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tla-768x470.jpg 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tla-1536x940.jpg 1536w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tuy nhi\u00ean kh\u00f4ng ph\u1ea3i tr\u1ee3 l\u00fd \u1ea3o n\u00e0o c\u0169ng c\u00f3 th\u1ec3 \u0111\u1ea3m \u0111\u01b0\u01a1ng t\u1ed1t vai tr\u00f2 c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00ec ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean c\u1ee7a con ng\u01b0\u1eddi l\u00e0 v\u00f4 c\u00f9ng ph\u1ee9c t\u1ea1p.\u00a0<\/span><\/p>\n<h3><span id=\"Tai_sao_doanh_nghiep_nen_lua_chon_tro_ly_ao_thong_minh_the_he_moi_de_nang_cao_chat_luong_cham_soc_khach_hang\"><b>T\u1ea1i sao doanh nghi\u1ec7p n\u00ean l\u1ef1a ch\u1ecdn<\/b> <b>tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh th\u1ebf h\u1ec7 m\u1edbi \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Nh\u01b0 \u0111\u00e3 ph\u00e2n t\u00edch, tr\u1ee3 l\u00fd \u1ea3o th\u1eadt s\u1ef1 r\u1ea5t quan tr\u1ecdng trong vi\u1ec7c<\/span> gia t\u0103ng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. <span style=\"font-weight: 400;\">Nh\u01b0ng b\u00e0i to\u00e1n \u0111\u1eb7t ra l\u00e0 \u201ctr\u1ee3 l\u00fd \u1ea3o n\u00e0o \u0111\u1ee7 t\u1ed1t \u0111\u1ec3 c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Trong b\u1ed1i c\u1ea3nh c\u00e1c tr\u1ee3 l\u00fd \u1ea3o th\u1ebf h\u1ec7 c\u0169 \u0111\u00e3 cho th\u1ea5y nhi\u1ec1u h\u1ea1n ch\u1ebf nh\u01b0: Ch\u1ec9 ph\u1ea3n h\u1ed3i \u0111\u00fang khi kh\u00e1ch h\u00e0ng g\u00f5 \u0111\u00fang keyword, kh\u00f4ng x\u1eed l\u00fd \u0111\u01b0\u1ee3c c\u00e1c tr\u01b0\u1eddng h\u1ee3p ph\u1ee9c t\u1ea1p (c\u00e2u ph\u1ee7 \u0111\u1ecbnh, c\u00e2u ph\u1ee9c,\u2026), kh\u00f4ng c\u00f3 s\u1ef1 t\u01b0\u01a1ng t\u00e1c qua l\u1ea1i v\u1edbi nh\u00e2n vi\u00ean \u0111\u1ec3 gi\u00fap tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c tr\u01a1n tru h\u01a1n\u2026<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1208\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot.jpg\" alt=\"\" width=\"600\" height=\"338\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot.jpg 800w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-300x169.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-768x432.jpg 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u00e2y ch\u00ednh l\u00e0 l\u00fac doanh nghi\u1ec7p c\u1ea7n \u0111\u1ebfn c\u00e1c tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh th\u1ebf h\u1ec7 m\u1edbi \u0111\u1ec3 c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 <\/span>n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span id=\"Nen_tang_xay_dung_tro_ly_ao_thong_minh_the_he_moi_EMAI_Virtual_Agent\"><b>N\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh th\u1ebf h\u1ec7 m\u1edbi EM&amp;AI Virtual Agent\u00a0<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">L\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m t\u1eeb tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI), c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) v\u1edbi c\u00e1c thu\u1eadt to\u00e1n h\u1ecdc m\u00e1y (Machine Learning) \u0111\u1ed9c quy\u1ec1n, EM&amp;AI Virtual Agent l\u00e0 l\u1ef1a ch\u1ecdn h\u00e0ng \u0111\u1ea7u gi\u00fap doanh nghi\u1ec7p t\u1ea1o ra c\u00e1c tr\u1ee3 l\u00fd \u1ea3o \u0111\u1ec3 <\/span>n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1209 aligncenter\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Untitled-1.jpg\" alt=\"\" width=\"600\" height=\"450\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Untitled-1.jpg 800w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Untitled-1-300x225.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Untitled-1-768x576.jpg 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><em><strong>4 \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a EM&amp;AI Virtual Agent\u00a0<\/strong><\/em><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0110\u00e1p \u1ee9ng x\u00e2y d\u1ef1ng Conversational AI d\u1ea1ng voice\/text, d\u1ec5 d\u00e0ng tri\u1ec3n khai tr\u00ean nhi\u1ec1u n\u1ec1n t\u1ea3ng tr\u00f2 chuy\u1ec7n ph\u1ed5 bi\u1ebfn, h\u1ed7 tr\u1ee3 l\u00e0m vi\u1ec7c t\u1eeb xa hi\u1ec7u qu\u1ea3.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">X\u1eed l\u00fd \u0111\u01b0\u1ee3c c\u00e1c t\u00ecnh hu\u1ed1ng h\u1ed9i tho\u1ea1i ph\u1ee9c t\u1ea1p nh\u01b0: c\u00e2u ph\u1ee7 \u0111\u1ecbnh, c\u00e2u ph\u1ee9c, c\u00e2u ch\u1ee9a nhi\u1ec1u th\u00f4ng tin\u2026\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i theo ng\u1eef c\u1ea3nh gi\u00fap cho cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1edf n\u00ean m\u01b0\u1ee3t m\u00e0, t\u1ef1 nhi\u00ean nh\u01b0 t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi th\u1eadt.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0Kh\u1ea3 n\u0103ng ph\u1ed1i h\u1ee3p v\u1edbi nh\u00e2n vi\u00ean \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng y\u00eau c\u1ea7u ph\u1ee9c t\u1ea1p m\u00e0 kh\u00f4ng h\u1ec1 l\u00e0m gi\u00e1n \u0111o\u1ea1n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Kh\u00f4ng ch\u1ec9 v\u1eady, l\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n c\u00f2n l\u00e0 ngu\u1ed3n d\u1eef li\u1ec7u th\u1ef1c t\u1ebf \u0111\u1ec3 \u0111\u00e0o t\u1ea1o c\u00e1c tr\u1ee3 l\u00fd \u1ea3o gi\u00fap ch\u00fang th\u00f4ng minh h\u01a1n, \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng trong nh\u1eefng l\u1ea7n tr\u00f2 chuy\u1ec7n ti\u1ebfp theo. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u1edbi ng\u1ea7n \u1ea5y \u01b0u \u0111i\u1ec3m, <\/span><span style=\"font-weight: 400;\">EM&amp;AI Virtual Agent \u0111\u00e3 \u0111\u1ee7 thuy\u1ebft ph\u1ee5c b\u1ea1n l\u1ef1a ch\u1ecdn \u0111\u1ec3 t\u1ea1o ra c\u00e1c tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh s\u1eb5n s\u00e0ng <\/span><b>n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng <\/b><span style=\"font-weight: 400;\">cho doanh nghi\u1ec7p ch\u01b0a?<\/span><\/p>\n<p><a href=\"https:\/\/emandai.net\/lien-he-em-and-ai\/\"><em>&gt;&gt; \u0110\u1ec3 l\u1ea1i th\u00f4ng tin nh\u1eadn t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed!<\/em><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>S\u1eed d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o thay th\u1ebf nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1212,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[607,327],"tags":[313,195,179],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1206"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1206"}],"version-history":[{"count":3,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1206\/revisions"}],"predecessor-version":[{"id":1213,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1206\/revisions\/1213"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1212"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}