{"id":1231,"date":"2020-09-01T16:51:54","date_gmt":"2020-09-01T16:51:54","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1231"},"modified":"2025-01-08T02:11:53","modified_gmt":"2025-01-08T02:11:53","slug":"tro-ly-ao-da-thay-doi-dich-vu-cham-soc-khach-hang-nhu-the-nao","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/tro-ly-ao-da-thay-doi-dich-vu-cham-soc-khach-hang-nhu-the-nao\/","title":{"rendered":"Tr\u1ee3 l\u00fd \u1ea3o Coversational AI \u0111\u00e3 thay \u0111\u1ed5i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?"},"content":{"rendered":"<p><em>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 ch\u00eca kh\u00f3a gi\u00fap doanh nghi\u1ec7p t\u0103ng tr\u01b0\u1edfng b\u1ec1n v\u1eefng. Nhi\u1ec1u doanh nghi\u1ec7p hi\u1ec7n nay kh\u00f4ng ng\u1eebng t\u00ecm ki\u1ebfm c\u00e1c gi\u1ea3i ph\u00e1p m\u1edbi \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3. <strong>T<\/strong><a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\"><strong>r\u1ee3 l\u00fd \u1ea3o Conversational AI<\/strong><\/a> \u0111\u01b0\u1ee3c xem l\u00e0 gi\u1ea3i ph\u00e1p \u1ee9ng d\u1ee5ng AI mang t\u00ednh \u0111\u1ed9t ph\u00e1 c\u00f3 th\u1ec3 t\u1ea1o ra nhi\u1ec1u gi\u00e1 tr\u1ecb v\u01b0\u1ee3t tr\u1ed9i.<\/em><\/p>\n<p>Theo m\u1ed9t kh\u1ea3o s\u00e1t c\u1ee7a MIT Technology Review Insights, \u0111\u1ed1i v\u1edbi 1.004 nh\u00e0 l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p, 73% nh\u00e0 l\u00e3nh \u0111\u1ea1o cho r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 l\u0129nh v\u1ef1c \u1ee9ng d\u1ee5ng AI h\u00e0ng \u0111\u1ea7u. C\u00e1c chuy\u00ean gia c\u0169ng nh\u1eadn \u0111\u1ecbnh r\u1eb1ng, \u1ee9ng d\u1ee5ng AI v\u00e0o ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap ti\u1ebft ki\u1ec7m 70% chi ph\u00ed v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_1234\" aria-describedby=\"caption-attachment-1234\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1234\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/linh-vuc-ung-dung-AI-nhieu-nhat.jpg\" alt=\"L\u0129nh v\u1ef1c \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng AI t\u00edch c\u1ef1c nh\u1ea5t\" width=\"600\" height=\"447\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/linh-vuc-ung-dung-AI-nhieu-nhat.jpg 1023w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/linh-vuc-ung-dung-AI-nhieu-nhat-300x223.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/linh-vuc-ung-dung-AI-nhieu-nhat-768x572.jpg 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-1234\" class=\"wp-caption-text\">L\u0129nh v\u1ef1c \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng AI t\u00edch c\u1ef1c nh\u1ea5t<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>M\u1ed9t trong nh\u1eefng \u1ee9ng d\u1ee5ng n\u1ed5i b\u1eadt c\u1ee7a AI ch\u00ednh l\u00e0 <em><strong>tr\u1ee3 l\u00fd \u1ea3o Conversational AI<\/strong><\/em>. \u0110\u00e2y \u0111\u01b0\u1ee3c xem l\u00e0 gi\u1ea3i ph\u00e1p n\u00e2ng c\u1ea5p h\u01a1n c\u1ee7a chatbot. Nh\u1edd \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 NLP v\u00e0 h\u1ecdc m\u00e1y (Machine learning) mang \u0111\u1ebfn kh\u1ea3 n\u0103ng tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean nh\u01b0 ng\u01b0\u1eddi.<\/p>\n<h2><\/h2>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Tro_ly_ao_Coversational_AI_rut_ngan_thoi_gian_giai_quyet_van_de_cua_khach_hang\"><span class=\"toc_number toc_depth_1\">1<\/span> Tr\u1ee3 l\u00fd \u1ea3o Coversational AI r\u00fat ng\u1eafn th\u1eddi gian gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Tro_ly_ao_Coversational_AInang_cao_hieu_suat_lam_viec_cua_nhan_vien\"><span class=\"toc_number toc_depth_1\">2<\/span> Tr\u1ee3 l\u00fd \u1ea3o Coversational AI\u00a0n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean<\/a><\/li><li><a href=\"#Tro_ly_ao_Coversational_AI_giup_giam_chi_phi_nhan_su\"><span class=\"toc_number toc_depth_1\">3<\/span> Tr\u1ee3 l\u00fd \u1ea3o Coversational AI gi\u00fap gi\u1ea3m chi ph\u00ed nh\u00e2n s\u1ef1<\/a><\/li><li><a href=\"#Ca_nhan_hoa_dich_vu_khach_hang_voi_Tro_ly_ao_Coversational_AI\"><span class=\"toc_number toc_depth_1\">4<\/span> C\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u1edbi Tr\u1ee3 l\u00fd \u1ea3o Coversational AI<\/a><\/li><li><a href=\"#Ket_luan\"><span class=\"toc_number toc_depth_1\">5<\/span> K\u1ebft lu\u1eadn<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Tro_ly_ao_Coversational_AI_rut_ngan_thoi_gian_giai_quyet_van_de_cua_khach_hang\">Tr\u1ee3 l\u00fd \u1ea3o Coversational AI r\u00fat ng\u1eafn th\u1eddi gian gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/h2>\n<p>C\u00e1c doanh nghi\u1ec7p l\u1edbn \u0111\u00e3 s\u1edbm v\u1eadn d\u1ee5ng <em><strong>tr\u1ee3 l\u00fd \u1ea3o Conversational AI<\/strong><\/em> \u0111\u1ec3 r\u00fat ng\u1eafn th\u1eddi gian x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e0ng ng\u00e0n y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c x\u1eed l\u00fd c\u00f9ng l\u00fac v\u00e0 ho\u00e0n to\u00e0n t\u1ef1 \u0111\u1ed9ng. Thay v\u00ec v\u1eadn h\u00e0nh \u0111\u1ed9i ng\u0169 h\u00e0ng ch\u1ee5c nh\u00e2n vi\u00ean, doanh nghi\u1ec7p ch\u1ec9 c\u1ea7n v\u00e0i nh\u00e2n s\u1ef1 ch\u1ea5t l\u01b0\u1ee3ng v\u1eadn h\u00e0nh tr\u1ee3 l\u00fd \u1ea3o. Nh\u00e2n vi\u00ean s\u1ebd c\u00f3 th\u1eddi gian t\u1eadp trung x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p, mang t\u00ednh chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n<h2><\/h2>\n<h2><span id=\"Tro_ly_ao_Coversational_AInang_cao_hieu_suat_lam_viec_cua_nhan_vien\"><a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">Tr\u1ee3 l\u00fd \u1ea3o <\/a>Coversational AI\u00a0n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean<\/span><\/h2>\n<p>Qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean v\u00e0 ph\u00e2n b\u1ed5 nh\u00e2n s\u1ef1 ph\u00f9 h\u1ee3p lu\u00f4n l\u00e0 b\u00e0i to\u00e1n kh\u00f3 \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p. Tr\u00ean th\u1ef1c t\u1ebf, c\u00e1c nh\u00e2n vi\u00ean b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u1ea3i d\u00e0nh \u0111\u1ebfn h\u01a1n 70% th\u1eddi gian l\u00e0m vi\u1ec7c \u0111\u1ec3 tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi l\u1eb7p \u0111i l\u1eb7p l\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng. B\u00ean c\u1ea1nh \u0111\u00f3, c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p th\u00ec kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e2n b\u1ed5 cho nh\u00e2n s\u1ef1 c\u00f3 chuy\u00ean m\u00f4n khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng.<\/p>\n<p><em><strong>Tr\u1ee3 l\u00fd \u1ea3o Conversational AI<\/strong><\/em> l\u00e0 gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u gi\u00fap doanh nghi\u1ec7p gi\u1ea3i quy\u1ebft b\u00e0i to\u00e1n n\u00e0y. B\u00ean c\u1ea1nh kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng, th\u00f4ng qua t\u00ednh n\u0103ng Hybrid chat, nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p s\u1ebd \u0111\u01b0\u1ee3c tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng b\u00e1o v\u1ec1 nh\u00e2n s\u1ef1 c\u00f3 chuy\u00ean m\u00f4n \u0111\u1ec3 gi\u1ea3i quy\u1ebft. Nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 tham gia tr\u1ef1c ti\u1ebfp v\u00e0o h\u1ed9i tho\u1ea1i gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ee3 l\u00fd \u1ea3o, thu th\u1eadp nh\u1eefng th\u00f4ng tin c\u00f3 li\u00ean quan v\u00e0 ti\u1ebfp t\u1ee5c x\u1eed l\u00fd. Nh\u1eefng d\u1ef1 \u0111o\u00e1n v\u1ea5n \u0111\u1ec1 m\u00e0 AI \u0111\u01b0a ra s\u1ebd l\u00e0 tr\u1ee3 th\u1ee7 \u0111\u1eafc l\u1ef1c gi\u00fap nh\u00e2n vi\u00ean ho\u00e0n th\u00e0nh t\u1ed1t nhi\u1ec7m v\u1ee5 v\u00e0 ti\u1ebft ki\u1ec7m th\u1eddi gian.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1233 aligncenter\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-ket-hop-voi-nhan-vien-mang-den-trai-nghiem-tuyet-voi-1024x682.png\" alt=\"Tr\u1ee3 l\u00fd \u1ea3o gi\u00fap n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c nh\u00e2n vi\u00ean \" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-ket-hop-voi-nhan-vien-mang-den-trai-nghiem-tuyet-voi-1024x682.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-ket-hop-voi-nhan-vien-mang-den-trai-nghiem-tuyet-voi-300x200.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-ket-hop-voi-nhan-vien-mang-den-trai-nghiem-tuyet-voi-768x512.png 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-ket-hop-voi-nhan-vien-mang-den-trai-nghiem-tuyet-voi-1536x1024.png 1536w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-ket-hop-voi-nhan-vien-mang-den-trai-nghiem-tuyet-voi-2048x1365.png 2048w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><span id=\"Tro_ly_ao_Coversational_AI_giup_giam_chi_phi_nhan_su\"><a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">Tr\u1ee3 l\u00fd \u1ea3o <\/a>Coversational AI gi\u00fap gi\u1ea3m chi ph\u00ed nh\u00e2n s\u1ef1<\/span><\/h2>\n<p>Tr\u1ee3 l\u00fd \u1ea3o c\u00f3 kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c li\u00ean t\u1ee5c 24\/7 m\u00e0 kh\u00f4ng b\u1ecb gi\u1ea3m n\u0103ng su\u1ea5t. C\u00f9ng m\u1ed9t th\u1eddi \u0111i\u1ec3m tr\u1ee3 l\u00fd \u1ea3o c\u00f3 th\u1ec3 ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd h\u00e0ng tr\u0103m y\u00eau c\u1ea7u. C\u00e1c tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 thay th\u1ebf 80% kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c t\u1ed5ng \u0111\u00e0i qua c\u00e1c k\u00eanh chat. N\u00f3i c\u00e1ch kh\u00e1c, vi\u1ec7c s\u1eed d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o c\u00f3 th\u1ec3 cho ph\u00e9p doanh nghi\u1ec7p c\u1eaft gi\u1ea3m \u00edt nh\u1ea5t 50% s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Kh\u00f4ng nh\u1eefng th\u1ebf, vi\u1ec7c gi\u1ea3m t\u1ea3i kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean gi\u00fap h\u1ecd c\u00f3 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 t\u1eadp trung ph\u00e1t tri\u1ec3n chuy\u00ean m\u00f4n. \u0110i\u1ec1u n\u00e0y c\u00f2n c\u00f3 th\u1ec3 l\u00e0m gi\u1ea3m t\u1ef7 l\u1ec7 ngh\u1ec9 vi\u1ec7c. \u0110\u00e2y l\u00e0 c\u01a1 s\u1edf gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m chi ph\u00ed tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1 m\u1edbi.<\/p>\n<h2><\/h2>\n<h2><span id=\"Ca_nhan_hoa_dich_vu_khach_hang_voi_Tro_ly_ao_Coversational_AI\">C\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u1edbi Tr\u1ee3 l\u00fd \u1ea3o Coversational AI<\/span><\/h2>\n<p>Trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh kh\u1eafc nghi\u1ec7t, ch\u1ea5t l\u01b0\u1ee3ng c\u0169ng nh\u01b0 m\u1ee9c gi\u00e1 kh\u00f4ng c\u00f2n l\u00e0 \u0111i\u1ec1u duy nh\u1ea5t gi\u00fap gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. Mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi gi\u1edd \u0111\u00e2y s\u1ebd gi\u1eef vai tr\u00f2 then ch\u1ed1t gi\u00fap doanh nghi\u1ec7p t\u0103ng tr\u01b0\u1edfng. M\u1ed9t chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 \u0111\u00e3 v\u00e0 \u0111ang \u00e1p d\u1ee5ng \u0111\u00f3 ch\u00ednh l\u00e0 c\u00e1 nh\u00e2n h\u00f3a t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p.<\/p>\n<p>C\u00e2u h\u1ecfi \u0111\u1eb7t ra l\u00e0, tri\u1ec3n khai c\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 hi\u1ec7u qu\u1ea3? C\u00e1 nh\u00e2n h\u00f3a kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c nh\u1eafc \u0111\u00fang t\u00ean kh\u00e1ch h\u00e0ng. Tr\u1ee3 l\u00fd \u1ea3o c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng nhi\u1ec1u h\u01a1n th\u1ebf! Th\u00f4ng qua c\u00f4ng ngh\u1ec7 h\u1ecdc m\u00e1y &amp; x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, tr\u1ee3 l\u00fd \u1ea3o c\u00f3 th\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c \u00fd \u0111\u1ecbnh kh\u00e1ch h\u00e0ng. Th\u00f4ng qua l\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n t\u1eeb \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng g\u1ee3i \u00fd ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi h\u1ecd. \u0110i\u1ec1u n\u00e0y khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y s\u1ef1 \u0111\u1eb7c bi\u1ec7t khi v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea3n th\u00e2n \u0111\u01b0\u1ee3c quan t\u00e2m th\u1ea5u \u0111\u00e1o v\u00e0 gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng.<\/p>\n<h2><\/h2>\n<h2><span id=\"Ket_luan\">K\u1ebft lu\u1eadn<\/span><\/h2>\n<p>Chuy\u00ean gia kinh doanh Peter Drucker \u0111\u00e3 t\u1eebng n\u00f3i \u201cM\u1ee5c \u0111\u00edch c\u1ee7a doanh nghi\u1ec7p l\u00e0 t\u1ea1o v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng\u201d. R\u1ea5t nhi\u1ec1u CEO \u0111\u00e3 th\u00e0nh c\u00f4ng khi \u1ee9ng d\u1ee5ng tri\u1ebft l\u00fd n\u00e0y v\u00e0o kinh doanh. \u0110\u1ec3 t\u1ea1o v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng ng\u00e0y c\u00e0ng c\u1ea1nh tranh nh\u01b0 hi\u1ec7n nay, doanh nghi\u1ec7p c\u1ea7n \u0111\u00f3n \u0111\u1ea7u v\u00e0 \u0111\u01b0a ra chi\u1ebfn l\u01b0\u1ee3c kh\u00e1c bi\u1ec7t. V\u00e0 tr\u1ee3 l\u00fd \u1ea3o Coversational AI ch\u00ednh l\u00e0 ch\u00eca kh\u00f3a \u0111em \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 v\u01b0\u1ee3t tr\u00ean mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1232\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/trai-nghiem-khach-hang-la-muc-tieu-doanh-nghiep.jpg\" alt=\"\" width=\"600\" height=\"447\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/trai-nghiem-khach-hang-la-muc-tieu-doanh-nghiep.jpg 1023w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/trai-nghiem-khach-hang-la-muc-tieu-doanh-nghiep-300x223.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/trai-nghiem-khach-hang-la-muc-tieu-doanh-nghiep-768x572.jpg 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<blockquote><p>&gt;&gt; Xem th\u00eam n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng <a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\"><span style=\"color: #0000ff;\"><strong><em>tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh<\/em> EM&amp;AI Virtual Agent<\/strong><\/span><\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 ch\u00eca kh\u00f3a gi\u00fap doanh nghi\u1ec7p t\u0103ng tr\u01b0\u1edfng b\u1ec1n&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1240,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[607,601],"tags":[307,295,244,195],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1231"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1231"}],"version-history":[{"count":7,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1231\/revisions"}],"predecessor-version":[{"id":1258,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1231\/revisions\/1258"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1240"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1231"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1231"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}