{"id":1246,"date":"2020-09-01T16:57:39","date_gmt":"2020-09-01T16:57:39","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1246"},"modified":"2025-01-07T08:23:43","modified_gmt":"2025-01-07T08:23:43","slug":"03-huong-trien-khai-tro-ly-ao-mang-den-trai-nghiem-khach-hang-dot-pha","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/en\/03-huong-trien-khai-tro-ly-ao-mang-den-trai-nghiem-khach-hang-dot-pha\/","title":{"rendered":"03 h\u01b0\u1edbng tri\u1ec3n khai tr\u1ee3 l\u00fd \u1ea3o mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ed9t ph\u00e1"},"content":{"rendered":"<p><em>Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) ng\u00e0y c\u00e0ng tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn v\u1edbi t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng nhanh. Nh\u1eefng \u1ee9ng d\u1ee5ng c\u1ee7a n\u00f3 \u0111\u00e3 &amp; \u0111ang t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c \u0111\u1ebfn m\u1ecdi m\u1eb7t trong cu\u1ed9c s\u1ed1ng. Tr\u1ee3 l\u00fd \u1ea3o l\u00e0 m\u1ed9t trong s\u1ed1 \u0111\u00f3, khi \u0111\u01b0\u1ee3c nh\u1eadn \u0111\u1ecbnh s\u1ebd mang \u0111\u1ebfn b\u01b0\u1edbc \u0111\u1ed9t ph\u00e1 cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y mang \u0111\u1ebfn c\u00e1i nh\u00ecn r\u00f5 r\u00e0ng h\u01a1n v\u1ec1 nh\u1eefng h\u01b0\u1edbng tri\u1ec3n khai tr\u1ee3 l\u00fd \u1ea3o, gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/em><\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Tro_ly_ao_phuc_vu_khach_hang_da_kenh\"><span class=\"toc_number toc_depth_1\">1<\/span> Tr\u1ee3 l\u00fd \u1ea3o ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/a><\/li><li><a href=\"#Tan_dung_tro_ly_ao_thuc_day_su_tuong_tac_cua_khach_hang\"><span class=\"toc_number toc_depth_1\">2<\/span> T\u1eadn d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o th\u00fac \u0111\u1ea9y s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Mang_den_trai_nghiem_ca_nhan_hoa_thong_qua_du_doan_AI_cua_tro_ly_ao\"><span class=\"toc_number toc_depth_1\">3<\/span> Mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a th\u00f4ng qua d\u1ef1 \u0111o\u00e1n AI c\u1ee7a tr\u1ee3 l\u00fd \u1ea3o<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Tro_ly_ao_phuc_vu_khach_hang_da_kenh\">Tr\u1ee3 l\u00fd \u1ea3o ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/span><\/h2>\n<p>Doanh nghi\u1ec7p \u0111ang \u0111\u1ed1i m\u1eb7t v\u1edbi l\u01b0\u1ee3ng y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 ng\u00e0y c\u00e0ng gia t\u0103ng tr\u00ean nhi\u1ec1u n\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u00e1c kh\u00e1c nhau. Vi\u1ec7c qu\u1ea3n l\u00fd ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1eadp trung tr\u1edf n\u00ean c\u1ea7n thi\u1ebft. B\u1eb1ng c\u00e1ch tr\u1ea3 l\u1eddi th\u00f4ng qua m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t c\u00f3 th\u1ec3 gi\u00fap t\u1ed1i \u01b0u h\u00f3a th\u1eddi gian. B\u00ean c\u1ea1nh \u0111\u00f3 c\u00f2n mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m \u0111a \u0111i\u1ec3m ch\u1ea1m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng. T\u00edch h\u1ee3p tr\u1ee3 l\u00fd \u1ea3o Conversational AI v\u00e0o h\u1ec7 th\u1ed1ng kinh doanh hi\u1ec7n t\u1ea1i, gi\u00fap gia t\u0103ng th\u00eam h\u00ecnh th\u1ee9c h\u1ed7 tr\u1ee3 b\u1eb1ng gi\u1ecdng n\u00f3i. Ho\u1eb7c th\u00f4ng qua c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u1ef1 \u0111\u1ed9ng \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh mua h\u00e0ng li\u1ec1n m\u1ea1ch h\u01a1n.<\/p>\n<figure id=\"attachment_1237\" aria-describedby=\"caption-attachment-1237\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1237\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-phuc-vu-khach-hang-da-kenh-1024x613.png\" alt=\"Tr\u1ee3 l\u00fd \u1ea3o ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng \u0111a k\u00eanh\" width=\"600\" height=\"359\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-phuc-vu-khach-hang-da-kenh-1024x613.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-phuc-vu-khach-hang-da-kenh-300x180.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-phuc-vu-khach-hang-da-kenh-768x460.png 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-phuc-vu-khach-hang-da-kenh.png 1092w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-1237\" class=\"wp-caption-text\">Tr\u1ee3 l\u00fd \u1ea3o ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/figcaption><\/figure>\n<h2><\/h2>\n<h2><span id=\"Tan_dung_tro_ly_ao_thuc_day_su_tuong_tac_cua_khach_hang\">T\u1eadn d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o th\u00fac \u0111\u1ea9y s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/h2>\n<p>Nhi\u1ec1u doanh nghi\u1ec7p \u0111ang \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 AI nh\u01b0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. M\u1ed9t trong nh\u1eefng \u1ee9ng d\u1ee5ng \u0111\u00f3 l\u00e0 c\u00f4ng ngh\u1ec7 AI Conversation gi\u00fap mang \u0111\u1ebfn nh\u1eefng t\u01b0\u01a1ng t\u00e1c ch\u1ee7 \u0111\u1ed9ng v\u00e0 tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c \u0111\u00e1o cho kh\u00e1ch h\u00e0ng.<\/p>\n<p>V\u00ed d\u1ee5: ng\u00e2n h\u00e0ng s\u1ed1 1 c\u1ee7a M\u1ef9 Bank Of America \u0111\u00e3 cho ra m\u1eaft tr\u1ee3 l\u00fd \u1ea3o Erica. V\u1edbi t\u00ednh n\u0103ng h\u1ed7 tr\u1ee3 tr\u00f2 chuy\u1ec7n, Erica\u00a0 s\u1ebd h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng t\u00ecm ATM g\u1ea7n nh\u1ea5t. Ngo\u00e0i ra n\u00f3 c\u00f2n h\u1ed7 tr\u1ee3 vi\u1ec7c kh\u00f3a v\u00e0 m\u1edf kh\u00f3a th\u1ebb t\u00edn d\u1ee5ng. V\u00e0 ch\u1ee7 \u0111\u1ed9ng \u0111\u01b0a ra nh\u1eefng k\u1ebf ho\u1ea1ch t\u00e0i ch\u00ednh h\u1ee3p l\u00fd.<\/p>\n<figure id=\"attachment_1236\" aria-describedby=\"caption-attachment-1236\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1236\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-thuc-day-tuong-tac-khach-hang.png\" alt=\"T\u1eadn d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o th\u00fac \u0111\u1ea9y s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"372\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-thuc-day-tuong-tac-khach-hang.png 977w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-thuc-day-tuong-tac-khach-hang-300x186.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-thuc-day-tuong-tac-khach-hang-768x476.png 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-1236\" class=\"wp-caption-text\">T\u1eadn d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o th\u00fac \u0111\u1ea9y s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<h2><\/h2>\n<h2><span id=\"Mang_den_trai_nghiem_ca_nhan_hoa_thong_qua_du_doan_AI_cua_tro_ly_ao\">Mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a th\u00f4ng qua d\u1ef1 \u0111o\u00e1n AI c\u1ee7a tr\u1ee3 l\u00fd \u1ea3o<\/span><\/h2>\n<p>Kh\u1ea3 n\u0103ng d\u1ef1 \u0111o\u00e1n k\u1ebft qu\u1ea3 d\u1eef li\u1ec7u l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh quan tr\u1ecdng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p. V\u00e0 \u0111\u00e2y l\u00e0 l\u0129nh v\u1ef1c m\u00e0 AI c\u00f3 th\u1ec3 cho th\u1ea5y gi\u00e1 tr\u1ecb c\u1ee7a n\u00f3.<\/p>\n<p>M\u00f4 h\u00ecnh d\u1ef1 \u0111o\u00e1n AI c\u00f3 th\u1ec3 x\u1eed l\u00fd l\u01b0\u1ee3ng l\u1edbn th\u00f4ng tin trong th\u1eddi gian th\u1ef1c. Ph\u00e2n t\u00edch d\u1eef li\u1ec7u l\u1ecbch s\u1eed c\u00e1c m\u1eabu h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0a ra nh\u1eefng g\u1ee3i \u00fd ph\u00f9 h\u1ee3p gi\u00fap doanh nghi\u1ec7p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. N\u00f3 c\u00f3 th\u1ec3 l\u00e0 x\u00e1c \u0111\u1ecbnh th\u1eddi \u0111i\u1ec3m t\u1ed1t nh\u1ea5t \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c t\u1ed1t h\u01a1n v\u00e0 v\u1edbi nh\u00f3m kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p.<\/p>\n<p>Ngo\u00e0i ra, nh\u1eefng d\u1ef1 \u0111o\u00e1n n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 qu\u1ea3ng b\u00e1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u00ecnh \u0111\u1ebfn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1ed9t c\u00e1ch c\u00e1 nh\u00e2n h\u00f3a. V\u00e0 cung c\u1ea5p cho h\u1ecd m\u1ed9t tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi.<\/p>\n<figure id=\"attachment_1235\" aria-describedby=\"caption-attachment-1235\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1235\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-trai-nghiem-ca-nhan-hoa.png\" alt=\"Tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a\" width=\"600\" height=\"389\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-trai-nghiem-ca-nhan-hoa.png 869w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-trai-nghiem-ca-nhan-hoa-300x195.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/tro-ly-ao-trai-nghiem-ca-nhan-hoa-768x498.png 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-1235\" class=\"wp-caption-text\">Tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><strong>Tr\u1ee3 l\u00fd \u1ea3o<\/strong> \u0111ang d\u1ea7n thay \u0111\u1ed5i c\u00e1c ph\u01b0\u01a1ng ph\u00e1p truy\u1ec1n th\u1ed1ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng tr\u01b0\u1edbc \u0111\u00e2y trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Theo \u0111\u00f3, c\u00e1c doanh nghi\u1ec7p c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd cao h\u01a1n b\u1eb1ng c\u00e1ch l\u00e0m gi\u1ea3m c\u00e1c y\u1ebfu t\u1ed1 l\u1ed7i g\u00e2y ra b\u1edfi con ng\u01b0\u1eddi. T\u1eeb \u0111\u00f3 gia t\u0103ng hi\u1ec7u qu\u1ea3 kinh doanh c\u1ee7a b\u1ea1n.<\/p>\n<p>\u0110\u1ec3 tri\u1ec3n khai th\u00e0nh c\u00f4ng tr\u1ee3 l\u00fd \u1ea3o, doanh nghi\u1ec7p c\u1ea7n l\u1ef1a ch\u1ecdn \u0111\u1ed1i t\u00e1c c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p. EM&amp;AI l\u00e0 m\u1ed9t \u0111\u1ed1i t\u00e1c nh\u01b0 v\u1eady. EM&amp;AI l\u00e0 \u0111\u01a1n v\u1ecb \u0111i \u0111\u1ea7u trong vi\u1ec7c \u1ee9ng d\u1ee5ng gi\u1ea3i ph\u00e1p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI &amp; NLP to\u00e0n di\u1ec7n. H\u01b0\u1edbng \u0111\u1ebfn t\u1ea7m nh\u00ecn n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng Vi\u1ec7t Nam. \u0110\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n r\u00f5 h\u01a1n v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c \u1ee9ng d\u1ee5ng ph\u00f9 h\u1ee3p b\u1edfi c\u00e1c chuy\u00ean gia, qu\u00fd doanh nghi\u1ec7p vui l\u00f2ng \u0111\u1ec3 l\u1ea1i th\u00f4ng tin theo <strong><em><a href=\"https:\/\/emandai.net\/lien-he-em-and-ai\/\">form li\u00ean h\u1ec7<\/a><\/em><\/strong>. Ch\u00fang t\u00f4i s\u1eb5n l\u00f2ng h\u1ed7 tr\u1ee3.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) ng\u00e0y c\u00e0ng tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn v\u1edbi t\u1ed1c \u0111\u1ed9 t\u0103ng&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1238,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1246"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1246"}],"version-history":[{"count":4,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1246\/revisions"}],"predecessor-version":[{"id":1260,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1246\/revisions\/1260"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1238"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1246"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1246"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}