{"id":1249,"date":"2020-09-01T17:05:05","date_gmt":"2020-09-01T17:05:05","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1249"},"modified":"2025-01-08T02:16:12","modified_gmt":"2025-01-08T02:16:12","slug":"buoc-dau-chuyen-doi-so-dich-vu-khach-hang-voi-hybrid-chat","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/buoc-dau-chuyen-doi-so-dich-vu-khach-hang-voi-hybrid-chat\/","title":{"rendered":"B\u01b0\u1edbc \u0111\u1ea7u chuy\u1ec3n \u0111\u1ed5i s\u1ed1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u1edbi n\u1ec1n t\u1ea3ng Hybrid Chat"},"content":{"rendered":"<p><em>Theo McKinsey, \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i th\u00e0nh c\u00f4ng trong giai \u0111o\u1ea1n \u0111\u1ea7u, doanh nghi\u1ec7p c\u1ea7n \u00e1p d\u1ee5ng s\u1ed1 h\u00f3a t\u1eebng b\u01b0\u1edbc. K\u1ebft h\u1ee3p con ng\u01b0\u1eddi &amp; c\u00f4ng ngh\u1ec7 \u0111\u1ec3 kh\u00f4ng g\u00e2y s\u1ed1c quy tr\u00ecnh truy\u1ec1n th\u1ed1ng, c\u0169ng nh\u01b0 t\u1eebng b\u01b0\u1edbc gi\u00fap kh\u00e1ch h\u00e0ng th\u00edch \u1ee9ng c\u00f4ng ngh\u1ec7 m\u1edbi. <a href=\"http:\/\/emandai.net\/blog\/buoc-dau-chuyen-doi-so-dich-vu-khach-hang-voi-hybrid-chat\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>N\u1ec1n t\u1ea3ng Hybrid Chat<\/strong><\/a> l\u00e0 m\u1ed9t trong nh\u1eefng gi\u1ea3i ph\u00e1p gi\u00fap doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n \u0111i\u1ec1u n\u00e0y.<\/em><\/p>\n<p><em><strong>N\u1ec1n t\u1ea3ng Hybrid Chat<\/strong><\/em> mang \u0111\u1ebfn m\u00f4i tr\u01b0\u1eddng t\u01b0\u01a1ng t\u00e1c k\u1ebft h\u1ee3p gi\u1eefa nh\u00e2n vi\u00ean, tr\u1ee3 l\u00fd \u1ea3o v\u1edbi kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap ph\u00e1t huy s\u1ef1 k\u1ebft h\u1ee3p ho\u00e0n h\u1ea3o gi\u1eefa con ng\u01b0\u1eddi v\u00e0 c\u00f4ng ngh\u1ec7, l\u00e0m gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng th\u1eadm ch\u00ed v\u01b0\u1ee3t mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng. Trong khi tr\u1ee3 l\u00fd \u1ea3o h\u1ed7 tr\u1ee3 x\u1eed l\u00fd t\u1ef1 \u0111\u1ed9ng 80% y\u00eau c\u1ea7u l\u1eb7p \u0111i l\u1eb7p l\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng, th\u00ec c\u00e1c t\u01b0 v\u1ea5n vi\u00ean s\u1ebd t\u1eadp trung gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n v\u00ed d\u1ee5 nh\u01b0 y\u00eau c\u1ea7u khi\u1ebfu n\u1ea1i, ho\u1eb7c x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng l\u1ed7i,&#8230;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Nen_tang_Hybrid_Chat_la_gi\"><span class=\"toc_number toc_depth_1\">1<\/span> N\u1ec1n t\u1ea3ng Hybrid Chat l\u00e0 g\u00ec?<\/a><\/li><li><a href=\"#Nen_tang_Hybrid_Chat_mang_den_nhung_gia_tri_gi_cho_dich_vu_khach_hang\"><span class=\"toc_number toc_depth_1\">2<\/span> N\u1ec1n t\u1ea3ng Hybrid Chat mang \u0111\u1ebfn nh\u1eefng gi\u00e1 tr\u1ecb g\u00ec cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng?<\/a><ul><li><a href=\"#1_Nang_cao_hieu_qua_lam_viec_cho_nhan_vien\"><span class=\"toc_number toc_depth_2\">2.1<\/span> 1) N\u00e2ng cao hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c cho nh\u00e2n vi\u00ean<\/a><\/li><li><a href=\"#2_Nang_cao_hieu_suat_cham_soc_khach_hang\"><span class=\"toc_number toc_depth_2\">2.2<\/span> 2) N\u00e2ng cao hi\u1ec7u su\u1ea5t ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#3_Giam_nguy_co_trai_nghiem_khach_hang_tieu_cuc\"><span class=\"toc_number toc_depth_2\">2.3<\/span> 3) Gi\u1ea3m nguy c\u01a1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ti\u00eau c\u1ef1c<\/a><\/li><\/ul><\/li><li><a href=\"#Nen_tang_Hybrid_Chat_hoat_dong_nhu_the_nao\"><span class=\"toc_number toc_depth_1\">3<\/span> N\u1ec1n t\u1ea3ng Hybrid Chat ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o?<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Nen_tang_Hybrid_Chat_la_gi\">N\u1ec1n t\u1ea3ng Hybrid Chat l\u00e0 g\u00ec?<\/span><\/h2>\n<p>N\u1ec1n t\u1ea3ng Hybrid Chat l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u00e1c k\u1ebft h\u1ee3p mang \u0111\u1ebfn m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u1ed9ng t\u00e1c gi\u1eefa tr\u1ee3 l\u00fd \u1ea3o v\u00e0 t\u01b0 v\u1ea5n vi\u00ean. Theo \u0111\u00f3, tr\u1ee3 l\u00fd \u1ea3o c\u00f3 th\u1ec3 y\u00eau c\u1ea7u t\u01b0 v\u1ea5n vi\u00ean h\u1ed7 tr\u1ee3 b\u1ea5t c\u1ee9 l\u00fac n\u00e0o. T\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 tham gia v\u00e0o cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 ti\u1ebfp t\u1ee5c h\u1ed7 tr\u1ee3 cho kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i li\u1ec1n m\u1ea1ch.<\/p>\n<h2><span id=\"Nen_tang_Hybrid_Chat_mang_den_nhung_gia_tri_gi_cho_dich_vu_khach_hang\">N\u1ec1n t\u1ea3ng Hybrid Chat mang \u0111\u1ebfn nh\u1eefng gi\u00e1 tr\u1ecb g\u00ec cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng?<\/span><\/h2>\n<h3><span id=\"1_Nang_cao_hieu_qua_lam_viec_cho_nhan_vien\">1) N\u00e2ng cao hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c cho nh\u00e2n vi\u00ean<\/span><\/h3>\n<p>\u0110\u01b0\u1ee3c ph\u00e1t tri\u1ec3n tr\u00ean n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI, n\u1ec1n t\u1ea3ng Hybrid Chat gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch cung c\u1ea5p ho\u1eb7c \u0111\u1ec1 xu\u1ea5t th\u00f4ng tin c\u00f3 li\u00ean quan cho t\u01b0 v\u1ea5n vi\u00ean \u0111ang t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, gi\u00fap h\u1ecd x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c h\u01a1n.<\/p>\n<p>Ch\u1eb3ng h\u1ea1n nh\u01b0 t\u00ednh n\u0103ng Hybrid Chat c\u1ee7a n\u1ec1n t\u1ea3ng EM&amp;AI Virtual Agent. V\u1edbi kh\u1ea3 n\u0103ng d\u1ef1 \u0111o\u00e1n AI c\u00f3 th\u1ec3 nhanh ch\u00f3ng ph\u00e2n t\u00edch \u00fd \u0111\u1ecbnh trong c\u00e2u n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 g\u1ee3i \u00fd ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p. C\u00e1c t\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn \u0111\u1ec3 ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c. Ngo\u00e0i ra, kh\u1ea3 n\u0103ng t\u1ef1 h\u1ecdc h\u1ecfi t\u1eeb nh\u1eefng t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean c\u0169ng mang \u0111\u1ebfn ngu\u1ed3n c\u01a1 s\u1edf d\u1eef li\u1ec7u gi\u00fap tr\u1ee3 l\u00fd \u1ea3o \u0111\u1ec1 xu\u1ea5t c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00fang h\u01a1n cho t\u01b0 v\u1ea5n vi\u00ean.<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1250\" aria-describedby=\"caption-attachment-1250\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1250\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/hybridchat-1024x706.png\" alt=\"N\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u00e1c k\u1ebft h\u1ee3p Hybrid Chat n\u00e2ng cao hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c cho t\u01b0 v\u1ea5n vi\u00ean\" width=\"600\" height=\"414\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/hybridchat-1024x706.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/hybridchat-300x207.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/hybridchat-768x530.png 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/hybridchat.png 1160w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-1250\" class=\"wp-caption-text\">N\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u00e1c k\u1ebft h\u1ee3p Hybrid Chat n\u00e2ng cao hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c cho t\u01b0 v\u1ea5n vi\u00ean<\/figcaption><\/figure>\n<h3><\/h3>\n<h3><span id=\"2_Nang_cao_hieu_suat_cham_soc_khach_hang\">2) N\u00e2ng cao hi\u1ec7u su\u1ea5t ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/span><\/h3>\n<p>N\u1ec1n t\u1ea3ng Hybrid Chat l\u00e0 s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa t\u00ednh ch\u00ednh x\u00e1c, t\u1ed1c \u0111\u1ed9 v\u00e0 kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u c\u1ee7a tr\u1ee3 l\u00fd \u1ea3o v\u00e0 s\u1ef1 m\u1ec1m m\u1ecfng, linh ho\u1ea1t c\u1ee7a t\u01b0 v\u1ea5n vi\u00ean. \u0110i\u1ec1u n\u00e0y t\u1ea1o n\u00ean \u0111\u00f2n b\u1ea9y gi\u00fap doanh nghi\u1ec7p \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng. Theo \u0111\u00f3, v\u1edbi gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u1eed l\u00fd \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng l\u1edbn y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 ng\u00e0y c\u00e0ng gia t\u0103ng m\u00e0 kh\u00f4ng c\u1ea7n t\u0103ng s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n s\u1ef1, nh\u1edd \u0111\u00f3 gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh c\u0169ng nh\u01b0 n\u00e2ng cao hi\u1ec7u su\u1ea5t ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"3_Giam_nguy_co_trai_nghiem_khach_hang_tieu_cuc\">3) Gi\u1ea3m nguy c\u01a1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ti\u00eau c\u1ef1c<\/span><\/h3>\n<p>Trong t\u00e2m tr\u00ed c\u1ee7a m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng, vi\u1ec7c t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u1ed9t t\u00e1c nh\u00e2n \u1ea3o khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y kh\u00f4ng th\u1ef1c s\u1ef1 tho\u1ea3i m\u00e1i. Do \u0111\u00f3, h\u1ecd th\u01b0\u1eddng y\u00eau c\u1ea7u t\u01b0\u01a1ng t\u00e1c v\u1edbi t\u01b0 v\u1ea5n vi\u00ean ngay t\u1eeb \u0111\u1ea7u. N\u1ec1n t\u1ea3ng Hybrid Chat s\u1ebd l\u00e0m gi\u1ea3m thi\u1ec3u th\u1eddi gian \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng b\u1edfi y\u00eau c\u1ea7u ngay l\u1eadp t\u1ee9c \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o cho nh\u00e2n vi\u00ean, v\u00e0 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i ngay qua n\u1ec1n t\u1ea3ng Hybrid Chat m\u00e0 kh\u00f4ng c\u1ea7n chuy\u1ec3n giao qua nhi\u1ec1u c\u00f4ng c\u1ee5.<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1251\" aria-describedby=\"caption-attachment-1251\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1251\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/giam-nguy-co-trai-nghiem-khach-hang-tieu-cuc-1024x573.png\" alt=\"Gi\u1ea3m nguy c\u01a1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ti\u00eau c\u1ef1c\" width=\"600\" height=\"336\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/giam-nguy-co-trai-nghiem-khach-hang-tieu-cuc-1024x573.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/giam-nguy-co-trai-nghiem-khach-hang-tieu-cuc-300x168.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/giam-nguy-co-trai-nghiem-khach-hang-tieu-cuc-768x430.png 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/giam-nguy-co-trai-nghiem-khach-hang-tieu-cuc.png 1250w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-1251\" class=\"wp-caption-text\">Gi\u1ea3m nguy c\u01a1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ti\u00eau c\u1ef1c<\/figcaption><\/figure>\n<h2><\/h2>\n<h2><span id=\"Nen_tang_Hybrid_Chat_hoat_dong_nhu_the_nao\">N\u1ec1n t\u1ea3ng Hybrid Chat ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/h2>\n<p>Trong m\u1ed9t s\u1ed1 t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng c\u1ea7n g\u1eb7p t\u01b0 v\u1ea5n vi\u00ean, tr\u1ee3 l\u00fd \u1ea3o ngay l\u1eadp t\u1ee9c chuy\u1ec3n giao y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng cho t\u01b0 v\u1ea5n vi\u00ean d\u01b0\u1edbi d\u1ea1ng 1 service ticket. T\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 nhanh ch\u00f3ng n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c n\u1ed9i dung tr\u00f2 chuy\u1ec7n tr\u01b0\u1edbc \u0111\u00f3 m\u00e0 kh\u00f4ng c\u1ea7n h\u1ecfi l\u1ea1i th\u00f4ng tin, \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i li\u1ec1n m\u1ea1ch.<\/p>\n<p>T\u00ednh n\u0103ng g\u1ee3i \u00fd ph\u1ea3n h\u1ed3i d\u1ef1a tr\u00ean AI c\u1ee7a Hybrid Chat s\u1ebd h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n vi\u00ean d\u1ec5 d\u00e0ng ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 h\u01a1n. Ngo\u00e0i ra, t\u00ednh n\u0103ng g\u1eafn nh\u00e3n, ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng c\u00f2n h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p \u0111\u01b0a ra m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean c\u1ee7a t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng, m\u1ee9c \u0111\u1ed9 c\u1ea5p b\u00e1ch c\u1ee7a v\u1ea5n \u0111\u1ec1, \u0111\u1ea3m b\u1ea3o t\u1ed1i \u01b0u h\u00f3a kh\u1ea3 n\u0103ng s\u1eb5n s\u00e0ng c\u1ee7a t\u01b0 v\u1ea5n vi\u00ean, th\u1eddi gian ch\u1edd v\u00e0 c\u01a1 h\u1ed9i cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u1ee7 \u0111\u1ed9ng cho kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_1252\" aria-describedby=\"caption-attachment-1252\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1252\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/hybridchat-mo-hinh-hoat-dong-1024x489.png\" alt=\"N\u1ec1n t\u1ea3ng Hybrid Chat ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o?\" width=\"600\" height=\"287\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/hybridchat-mo-hinh-hoat-dong-1024x489.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/hybridchat-mo-hinh-hoat-dong-300x143.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/hybridchat-mo-hinh-hoat-dong-768x367.png 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/hybridchat-mo-hinh-hoat-dong.png 1099w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-1252\" class=\"wp-caption-text\">N\u1ec1n t\u1ea3ng Hybrid Chat ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o?<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>V\u1edbi nh\u1eefng \u01b0u \u0111i\u1ec3m n\u1ed5i tr\u1ed9i tr\u00ean, n\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u00e1c k\u1ebft h\u1ee3p Hybrid chat c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p t\u1eebng b\u01b0\u1edbc chuy\u1ec3n \u0111\u1ed5i s\u1ed1, gi\u1ea3i quy\u1ebft s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111\u1ed3ng th\u1eddi n\u00e2ng cao d\u1ecbch v\u1ee5 v\u00e0 cho ph\u00e9p \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean th\u00edch nghi d\u1ea7n v\u1edbi c\u00f4ng ngh\u1ec7 m\u1edbi. \u0110\u00e2y c\u0169ng l\u00e0 b\u01b0\u1edbc \u0111i v\u1eefng ch\u1eafc chu\u1ea9n b\u1ecb to\u00e0n l\u1ef1c cho giai \u0111o\u1ea1n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p>\n<p>\u0110\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n r\u00f5 h\u01a1n v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p, qu\u00fd doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u1ec3 l\u1ea1i li\u00ean h\u1ec7 <a href=\"https:\/\/emandai.net\/lien-he-em-and-ai\/\"><em><strong>t\u1ea1i \u0111\u00e2y<\/strong><\/em><\/a>. Ch\u00fang t\u00f4i lu\u00f4n s\u1eb5n l\u00f2ng \u0111\u1ec3 l\u1eafng nghe nhu c\u1ea7u &amp; mong mu\u1ed1n c\u1ee7a qu\u00fd doanh nghi\u1ec7p.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Theo McKinsey, \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i th\u00e0nh c\u00f4ng trong giai \u0111o\u1ea1n \u0111\u1ea7u, doanh nghi\u1ec7p c\u1ea7n \u00e1p&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1239,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[859,327],"tags":[276,319,323,392,321],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1249"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1249"}],"version-history":[{"count":10,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1249\/revisions"}],"predecessor-version":[{"id":1660,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1249\/revisions\/1660"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1239"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1249"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1249"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}