{"id":1273,"date":"2020-09-08T03:57:05","date_gmt":"2020-09-08T03:57:05","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1273"},"modified":"2025-01-08T02:11:36","modified_gmt":"2025-01-08T02:11:36","slug":"tai-sao-chatbot-nlp-la-tuong-lai-cua-dich-vu-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/tai-sao-chatbot-nlp-la-tuong-lai-cua-dich-vu-cham-soc-khach-hang\/","title":{"rendered":"T\u1ea1i sao chatbot NLP l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng?"},"content":{"rendered":"<p><strong><i>Chatbot l\u00e0 m\u1ed9t trong nh\u1eefng gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1eafc l\u1ef1c v\u1edbi t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng th\u1ea7n t\u1ed1c. V\u1edbi ph\u00e1t tri\u1ec3n c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, chatbot \u0111ang \u0111i \u0111\u1ebfn giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n cao h\u01a1n, h\u01b0\u1edbng \u0111\u1ebfn t\u01b0\u01a1ng lai t\u1ef1 \u0111\u1ed9ng h\u00f3a ho\u00e0n to\u00e0n. V\u00e0 s\u1ef1 ra \u0111\u1eddi c\u1ee7a <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\" target=\"_blank\" rel=\"noopener noreferrer\">chatbot NLP<\/a><\/span> nh\u01b0 m\u1ed9t xu th\u1ebf t\u1ea5t y\u1ebfu \u0111\u1ec3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u ng\u00e0y c\u00e0ng cao c\u1ee7a kh\u00e1ch h\u00e0ng.<\/i><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Theo kh\u1ea3o s\u00e1t c\u1ee7a <em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.liveperson.com\/\">LivePerson<\/a><\/span><\/em>,\u00a0 89% ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c khi \u0111\u01b0\u1ee3c chatbot NLP h\u1ed7 tr\u1ee3 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1. V\u1eady chatbot NLP l\u00e0 g\u00ec? V\u00e0 t\u1ea1i sao chatbot NLP l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. H\u00e3y c\u00f9ng EM&amp;AI t\u00ecm hi\u1ec3u qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Chatbot_NLP_la_gi\"><span class=\"toc_number toc_depth_1\">1<\/span> Chatbot NLP l\u00e0 g\u00ec?<\/a><\/li><li><a href=\"#Chatbot_NLP_hoat_dong_nhu_the_nao\"><span class=\"toc_number toc_depth_1\">2<\/span> Chatbot NLP ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o?\u00a0<\/a><\/li><li><a href=\"#Dac_diem_noi_bat_khien_chatbot_NLP_duoc_xem_la_xu_huong_moi_cua_dich_vu_khach_hang\"><span class=\"toc_number toc_depth_1\">3<\/span> \u0110\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt khi\u1ebfn chatbot NLP \u0111\u01b0\u1ee3c xem l\u00e0 xu h\u01b0\u1edbng m\u1edbi c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/a><ul><li><a href=\"#1_8211_Kha_nang_phat_hien_y_dinh\"><span class=\"toc_number toc_depth_2\">3.1<\/span> 1 &#8211; Kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n \u00fd \u0111\u1ecbnh\u00a0<\/a><\/li><li><a href=\"#2-_Kha_nang_trich_xuat_thong_tin\"><span class=\"toc_number toc_depth_2\">3.2<\/span> 2- Kh\u1ea3 n\u0103ng tr\u00edch xu\u1ea5t th\u00f4ng tin\u00a0<\/a><\/li><li><a href=\"#3_8211_Quan_ly_hoi_thoai_theo_ngu_canh\"><span class=\"toc_number toc_depth_2\">3.3<\/span> 3 &#8211;\u00a0 Qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i theo ng\u1eef c\u1ea3nh\u00a0<\/a><\/li><\/ul><\/li><\/ul><\/div>\n<h2><span id=\"Chatbot_NLP_la_gi\"><b><a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\" target=\"_blank\" rel=\"noopener noreferrer\">Chatbot NLP<\/a> l\u00e0 g\u00ec?<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/nlp-vn\" target=\"_blank\" rel=\"noopener noreferrer\">X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean<\/a> <\/span>&#8211; Natural language processing (NLP) &#8211;<\/em> l\u00e0 m\u1ed9t l\u0129nh v\u1ef1c c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o cho ph\u00e9p c\u00e1c h\u1ec7 th\u1ed1ng m\u00e1y t\u00ednh hi\u1ec3u v\u00e0 x\u1eed l\u00fd \u0111\u01b0\u1ee3c ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean c\u1ee7a con ng\u01b0\u1eddi. <em><span style=\"color: #0000ff;\">Chatbot NLP<\/span><\/em> \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 n\u00e0y mang \u0111\u1ebfn kh\u1ea3 n\u0103ng hi\u1ec3u v\u00e0 tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean nh\u01b0 ng\u01b0\u1eddi th\u1eadt. Kh\u00f4ng b\u1ecb gi\u1edbi h\u1ea1n t\u01b0\u01a1ng t\u00e1c qua nh\u1eefng n\u00fat b\u1ea5m th\u00f4ng th\u01b0\u1eddng, chatbot NLP c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ed1t c\u00e1c tr\u01b0\u1eddng h\u1ee3p t\u01b0\u01a1ng t\u00e1c ph\u1ee9c t\u1ea1p th\u00f4ng qua ng\u00f4n ng\u1eef giao ti\u1ebfp \u0111a d\u1ea1ng.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Chatbot_NLP_hoat_dong_nhu_the_nao\"><b>Chatbot NLP ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o?\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Khi kh\u00e1ch h\u00e0ng g\u1eedi tin nh\u1eafn cho chatbot th\u00f4ng qua c\u00e1c n\u1ec1n t\u1ea3ng chat (Zalo, Messenger, Livechat,&#8230;), th\u00f4ng tin s\u1ebd \u0111\u01b0\u1ee3c \u0111\u01b0a \u0111\u1ebfn h\u1ec7 th\u1ed1ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean \u0111\u1ec3 ph\u00e2n t\u00edch \u00fd \u0111\u1ecbnh c\u1ee7a kh\u00e1ch h\u00e0ng. Sau khi n\u1eafm b\u1eaft \u00fd \u0111\u1ecbnh, chatbot NLP \u0111\u01b0a ra ph\u1ea3n h\u1ed3i nh\u01b0 \u0111\u00e3 \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n, t\u01b0\u01a1ng \u1ee9ng v\u1edbi \u00fd \u0111\u1ecbnh \u0111\u01b0\u1ee3c nh\u1eadn di\u1ec7n. L\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n l\u00e0 ngu\u1ed3n d\u1eef li\u1ec7u th\u1ef1c t\u1ebf gi\u00fap chatbot NLP t\u1ef1 h\u1ecdc th\u00f4ng qua thu\u1eadt to\u00e1n v\u00e0 qu\u00e1 tr\u00ecnh hu\u1ea5n luy\u1ec7n trong t\u01b0\u01a1ng lai \u0111\u1ec3 th\u00f4ng minh h\u01a1n.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1283\" aria-describedby=\"caption-attachment-1283\" style=\"width: 700px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1283\" title=\"mo hinh hoat dong chatbot nlp\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-hoat-dong-nhu-the-nao.jpg\" alt=\"Chatbot NLP - Cach thuc hoat dong\" width=\"700\" height=\"205\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-hoat-dong-nhu-the-nao.jpg 1146w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-hoat-dong-nhu-the-nao-300x88.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-hoat-dong-nhu-the-nao-1024x300.jpg 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-hoat-dong-nhu-the-nao-768x225.jpg 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><figcaption id=\"caption-attachment-1283\" class=\"wp-caption-text\">C\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"Dac_diem_noi_bat_khien_chatbot_NLP_duoc_xem_la_xu_huong_moi_cua_dich_vu_khach_hang\"><b>\u0110\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt khi\u1ebfn <a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">chatbot NLP<\/a> \u0111\u01b0\u1ee3c xem l\u00e0 xu h\u01b0\u1edbng m\u1edbi c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b><\/span><\/h2>\n<h3><span id=\"1_8211_Kha_nang_phat_hien_y_dinh\"><b>1 &#8211; Kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n \u00fd \u0111\u1ecbnh\u00a0<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Chatbot logic hi\u1ec7n nay \u0111\u1ecbnh h\u01b0\u1edbng kh\u00e1ch h\u00e0ng giao ti\u1ebfp th\u00f4ng qua n\u00fat b\u1ea5m ho\u1eb7c t\u1eeb kh\u00f3a \u0111\u1ec3 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i t\u01b0\u01a1ng \u1ee9ng. Nh\u01b0ng v\u1edbi ti\u00eau chu\u1ea9n ng\u00e0y c\u00e0ng cao, kh\u00e1ch h\u00e0ng mong mu\u1ed1n nhi\u1ec1u h\u01a1n nh\u01b0 th\u1ebf. Nh\u1eefng t\u00f9y ch\u1ecdn gi\u1edbi h\u1ea1n kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. H\u1ecd mu\u1ed1n di\u1ec5n \u0111\u1ea1t v\u1ea5n \u0111\u1ec1 theo c\u00e1ch ri\u00eang, \u0111a d\u1ea1ng nhu c\u1ea7u v\u1edbi nh\u1eefng \u00fd \u0111\u1ecbnh kh\u00e1c nhau. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y chatbot logic kh\u00f4ng c\u00f2n ph\u00f9 h\u1ee3p. N\u1ebfu kh\u00f4ng thay \u0111\u1ed5i c\u00f3 th\u1ec3 khi\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng k\u00e9m \u0111i.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chatbot NLP c\u00f3 th\u1ec3 kh\u1eafc ph\u1ee5c \u0111i\u1ec3m y\u1ebfu c\u1ee7a chatbot logic th\u00f4ng qua kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n \u00fd \u0111\u1ecbnh. Theo \u0111\u00f3, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1ef1 do di\u1ec5n \u0111\u1ea1t v\u1ea5n \u0111\u1ec1 th\u00f4ng qua n\u1ed9i dung tin nh\u1eafn, chatbot NLP s\u1ebd ph\u00e2n t\u00edch \u00fd \u0111\u1ecbnh v\u00e0 \u0111\u01b0a ra c\u00e2u ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p. \u0110i\u1ec1u n\u00e0y gi\u00fap cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1edf n\u00ean m\u01b0\u1ee3t m\u00e0 h\u01a1n. Kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n c\u1ea3m gi\u00e1c \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi m\u1ed9t &#8220;robot kh\u00f4ng c\u1ea3m x\u00fac&#8221;. M\u1ed9t s\u1ed1 n\u1ec1n t\u1ea3ng chatbot NLP c\u00f2n c\u00f3 kh\u1ea3 n\u0103ng nh\u1eadn di\u1ec7n \u0111\u01b0\u1ee3c c\u00e2u ch\u1ee9a nhi\u1ec1u \u00fd \u0111\u1ecbnh, \u0111i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi thu\u1eadt to\u00e1n n\u00e2ng cao \u0111\u1ec3 x\u1eed l\u00fd.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1285\" title=\"multiple entites\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-nhan-dien-multiple-intent-da-y-dinh.jpg\" alt=\"&quot;&lt;yoastmark\" width=\"600\" height=\"408\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-nhan-dien-multiple-intent-da-y-dinh.jpg 792w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-nhan-dien-multiple-intent-da-y-dinh-300x204.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-nhan-dien-multiple-intent-da-y-dinh-768x522.jpg 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">X\u00e9t v\u00ed d\u1ee5 c\u1ee7a Vaybot &#8211; chatbot ng\u00e2n h\u00e0ng \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi n\u1ec1n t\u1ea3ng <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\"><em>EM&amp;AI Virtual Agent<\/em><\/a><\/span>. Gi\u1ea3 s\u1eed kh\u00e1ch h\u00e0ng nh\u1eafn v\u1edbi chatbot \u201c\u0110i\u1ec1u ki\u1ec7n m\u1edf th\u1ebb nh\u01b0 th\u1ebf n\u00e0o? C\u00f3 ch\u01b0\u01a1ng tr\u00ecnh g\u00ec kh\u00f4ng?\u201d. Trong c\u00e2u n\u00f3i n\u00e0y, chatbot ph\u00e1t hi\u1ec7n 2 \u00fd \u0111\u1ecbnh kh\u00e1c nhau: 1 &#8211; \u00fd \u0111\u1ecbnh h\u1ecfi v\u1ec1 \u0111i\u1ec1u ki\u1ec7n m\u1edf th\u1ebb, 2 &#8211; \u00fd \u0111\u1ecbnh h\u1ecfi v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i. T\u1eeb \u0111\u00f3, Vaybot \u0111\u00e3 \u0111\u01b0a ra hai c\u00e2u ph\u1ea3n h\u1ed3i ri\u00eang bi\u1ec7t ph\u00f9 h\u1ee3p cho t\u1eebng \u00fd \u0111\u1ecbnh.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"2-_Kha_nang_trich_xuat_thong_tin\"><b>2- Kh\u1ea3 n\u0103ng tr\u00edch xu\u1ea5t th\u00f4ng tin\u00a0<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">B\u00ean c\u1ea1nh vi\u1ec7c nh\u1eadn di\u1ec7n \u00fd \u0111\u1ecbnh trong c\u00e2u n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng, chatbot NLP c\u00f2n c\u00f3 kh\u1ea3 n\u0103ng tr\u00edch xu\u1ea5t c\u00e1c th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 t\u01b0 v\u1ea5n c\u1ee7a m\u00ecnh. Nh\u1eefng th\u00f4ng tin n\u00e0y g\u1ecdi l\u00e0 c\u00e1c th\u1ef1c th\u1ec3 (entity), \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i theo nh\u00f3m th\u00f4ng tin c\u1ee5 th\u1ec3.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ed d\u1ee5, khi kh\u00e1ch h\u00e0ng mu\u1ed1n \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n vay, chatbot c\u1ea7n bi\u1ebft \u0111\u01b0\u1ee3c th\u00f4ng tin v\u1ec1 t\u00ean kh\u00e1ch h\u00e0ng, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, s\u1ed1 ti\u1ec1n c\u1ea7n vay, th\u1eddi gian vay,&#8230;\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chatbot \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n NLP \u0111\u1ec3 nh\u1eadn d\u1ea1ng c\u1ee5m t\u1eeb xu\u1ea5t hi\u1ec7n trong v\u0103n b\u1ea3n v\u00e0 ph\u00e2n lo\u1ea1i ch\u00fang v\u00e0o trong c\u00e1c nh\u00f3m th\u00f4ng tin \u0111\u00e3 \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n tr\u01b0\u1edbc. T\u00e1c v\u1ee5 n\u00e0y \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 nh\u1eadn d\u1ea1ng th\u1ef1c th\u1ec3 hay c\u00f2n g\u1ecdi l\u00e0 Named Entity Recognition \u2014 NER, m\u1ed9t trong nh\u1eefng nhi\u1ec7m v\u1ee5 c\u1ee7a x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean.\u00a0<\/span><\/p>\n<figure id=\"attachment_1287\" aria-describedby=\"caption-attachment-1287\" style=\"width: 700px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1287\" title=\"vi du ve trich xuat thong tin\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/trich-xuat-thong-tin-tu-dong.jpg\" alt=\"Chatbot NLP trich xuat thong tin\" width=\"700\" height=\"50\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/trich-xuat-thong-tin-tu-dong.jpg 1154w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/trich-xuat-thong-tin-tu-dong-300x21.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/trich-xuat-thong-tin-tu-dong-1024x73.jpg 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/trich-xuat-thong-tin-tu-dong-768x55.jpg 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><figcaption id=\"caption-attachment-1287\" class=\"wp-caption-text\">Tr\u00edch xu\u1ea5t th\u00f4ng tin quan tr\u1ecdng trong c\u00e2u<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 <em><span style=\"color: #0000ff;\">chatbot NLP<\/span><\/em> t\u01b0 v\u1ea5n b\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng b\u1edfi EM&amp;AI Virtual Agent. Theo \u0111\u00f3, chatbot cho th\u1ea5y kh\u1ea3 n\u0103ng x\u1eed l\u00fd v\u00e0 nh\u1eadn di\u1ec7n \u0111\u01b0\u1ee3c c\u00e2u c\u00f3 nhi\u1ec1u th\u00f4ng tin kh\u00e1ch h\u00e0ng cung c\u1ea5p trong c\u00e2u n\u00f3i. \u0110i\u1ec1u n\u00e0y gi\u00fap chatbot x\u1eed l\u00fd m\u01b0\u1ee3t m\u00e0 c\u00e1c th\u00f3i quen giao ti\u1ebfp th\u00f4ng th\u01b0\u1eddng c\u1ee7a con ng\u01b0\u1eddi, gi\u00fap chatbot t\u01b0\u01a1ng t\u00e1c t\u1ef1 nhi\u00ean h\u01a1n.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1284\" aria-describedby=\"caption-attachment-1284\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1284\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-nhan-dien-da-thuc-the-multiple-entities.jpg\" alt=\"Chatbot NLP nhan dien da thuc the\" width=\"600\" height=\"536\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-nhan-dien-da-thuc-the-multiple-entities.jpg 588w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-nhan-dien-da-thuc-the-multiple-entities-300x268.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-1284\" class=\"wp-caption-text\">Chatbot NLP nh\u1eadn di\u1ec7n nhi\u1ec1u th\u00f4ng tin trong m\u1ed9t c\u00e2u n\u00f3i<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">B\u00ean c\u1ea1nh \u0111\u00f3, EM&amp;AI Virtual Agent c\u00f2n s\u1edf h\u1eefu n\u1ec1n t\u1ea3ng hu\u1ea5n luy\u1ec7n NLP m\u1ea1nh m\u1ebd v\u1edbi h\u1ec7 th\u1ed1ng th\u1ef1c th\u1ec3 s\u1eb5n c\u00f3 h\u1ed7 tr\u1ee3 nh\u1eadn di\u1ec7n nh\u1eefng th\u00f4ng tin c\u01a1 b\u1ea3n bao g\u1ed3m: t\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9, ng\u00e0y, th\u00e1ng,&#8230; gi\u00fap vi\u1ec7c hu\u1ea5n luy\u1ec7n Bot nh\u1eadn di\u1ec7n v\u00e0 tr\u00edch xu\u1ea5t th\u00f4ng tin d\u1ec5 d\u00e0ng h\u01a1n.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"3_8211_Quan_ly_hoi_thoai_theo_ngu_canh\"><b>3 &#8211;\u00a0 Qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i theo ng\u1eef c\u1ea3nh\u00a0<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ed9t tr\u1ea3i nghi\u1ec7m th\u00f4ng su\u1ed1t, vi\u1ec7c qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i theo ng\u1eef c\u1ea3nh l\u00e0 m\u1ed9t t\u00ednh n\u0103ng quan tr\u1ecdng c\u1ea7n ph\u1ea3i c\u00f3 c\u1ee7a chatbot NLP. Chatbot NLP \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n \u0111\u1ec3 ghi nh\u1edb ng\u1eef c\u1ea3nh v\u00e0 qu\u1ea3n l\u00fd c\u00e1c th\u00f4ng tin trong ng\u1eef c\u1ea3nh \u0111\u00f3. T\u00ednh n\u0103ng cho ph\u00e9p Chatbot NLP d\u1ef1 \u0111o\u00e1n nh\u1eefng h\u00e0nh \u0111\u1ed9ng ti\u1ebfp theo c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng ph\u1ea3n h\u1ed3i sao cho ph\u00f9 h\u1ee3p v\u1edbi b\u1ed1i c\u1ea3nh \u0111ang di\u1ec5n ra. \u0110i\u1ec1u n\u00e0y gi\u00fap chatbot c\u00f3 th\u1ec3 x\u1eed l\u00fd nh\u1eefng tr\u01b0\u1eddng h\u1ee3p giao ti\u1ebfp ph\u1ee9c t\u1ea1p nh\u01b0 thay \u0111\u1ed5i th\u00f4ng tin trong b\u1ed1i c\u1ea3nh ho\u1eb7c gi\u00fap \u0111\u01b0a ra nh\u1eefng ph\u1ea3n h\u1ed3i h\u01b0\u1edbng kh\u00e1ch h\u00e0ng gi\u00fap m\u00ecnh ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5, \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m th\u00f4ng su\u1ed1t li\u1ec1n m\u1ea1ch.\u00a0<\/span><\/p>\n<figure id=\"attachment_1286\" aria-describedby=\"caption-attachment-1286\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1286\" title=\"quan ly ngu canh\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-quan-ly-ngu-canh-hoi-thoai.jpg\" alt=\"Chatbot NLP - quan ly ngu canh\" width=\"600\" height=\"398\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-quan-ly-ngu-canh-hoi-thoai.jpg 792w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-quan-ly-ngu-canh-hoi-thoai-300x199.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/chatbot-nlp-quan-ly-ngu-canh-hoi-thoai-768x509.jpg 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-1286\" class=\"wp-caption-text\">Chatbot NLP qu\u1ea3n l\u00fd ng\u1eef c\u1ea3nh h\u1ed9i tho\u1ea1i<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">V\u1edbi kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c nh\u01b0 ng\u01b0\u1eddi th\u1eadt, chatbot NLP c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3 c\u00e1c nhu c\u1ea7u kh\u00e1ch h\u00e0ng , gi\u00fap ti\u1ebft ki\u1ec7m \u0111\u1ebfn 80% th\u1eddi gian l\u00e0m vi\u1ec7c c\u1ee7a t\u01b0 v\u1ea5n vi\u00ean, \u0111\u1ec3 h\u1ecd t\u1eadp trung v\u00e0o c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p. \u0110i\u1ec1u n\u00e0y gi\u00fap doanh nghi\u1ec7p gi\u1ea3i t\u1ecfa s\u1ef1 qu\u00e1 t\u1ea3i c\u1ee7a trung t\u00e2m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3 cho th\u1ea5y t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c \u1ee9ng d\u1ee5ng chatbot NLP v\u00e0o x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng, t\u1ea1o \u01b0u th\u1ebf c\u1ea1nh tranh trong t\u01b0\u01a1ng lai cho doanh nghi\u1ec7p.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">L\u00e0m ch\u1ee7 t\u01b0\u01a1ng lai d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f9ng gi\u1ea3i ph\u00e1p <span style=\"color: #0000ff;\"><em><strong><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">chatbot NLP t\u1eeb EM&amp;AI<\/a><\/strong><\/em><\/span>. \u0110\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c &amp; c\u00e1ch th\u1ee9c tri\u1ec3n khai, vui l\u00f2ng \u0111\u0103ng k\u00fd th\u00f4ng tin <a href=\"https:\/\/emandai.net\/lien-he-em-and-ai\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><span style=\"color: #0000ff;\">t\u1ea1i \u0111\u00e2y<\/span><\/em><\/a>, EM&amp;AI s\u1ebd li\u00ean h\u1ec7 \u0111\u1ec3 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n<hr \/>\n<p><strong>LI\u00caN H\u1ec6 T\u01af V\u1ea4N TRI\u1ec2N KHAI GI\u1ea2I PH\u00c1P<\/strong><\/p>\n<p>\u2013 Hotline: 0934 312 345<\/p>\n<p>\u2013 Email: contact@emandai.net<\/p>\n<p>\u2013 Website:\u00a0<a href=\"https:\/\/emandai.net\/\">https:\/\/emandai.net\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbot l\u00e0 m\u1ed9t trong nh\u1eefng gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1eafc l\u1ef1c v\u1edbi t\u1ed1c&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1298,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[859,607,327],"tags":[258,183,295,195],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1273"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1273"}],"version-history":[{"count":8,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1273\/revisions"}],"predecessor-version":[{"id":2504,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1273\/revisions\/2504"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1298"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1273"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}