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EM&AI l\u00e0 \u0111\u01a1n v\u1ecb ti\u00ean phong c\u00f4ng ngh\u1ec7 Voice AI m\u1edbi nh\u01b0 t\u00e1ch k\u00eanh gi\u1ecdng n\u00f3i (Speaker Diarization). V\u00e0 h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i EM&AI Virtual QC l\u00e0 m\u1ed9t trong nh\u1eefng gi\u1ea3i ph\u00e1p \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 n\u00e0y. Khi \u0111\u01b0\u1ee3c tri\u1ec3n khai, EM&AI Virtual QC \u0111\u00e3 gi\u00fap ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c h\u01a1n 80% th\u1eddi gian ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u0111\u1ed3ng th\u1eddi gia t\u0103ng gi\u00e1 tr\u1ecb cho doanh nghi\u1ec7p.<\/p>\n

C\u00f4ng ngh\u1ec7 t\u00e1ch k\u00eanh gi\u1ecdng n\u00f3i m\u1ea1nh m\u1ebd c\u1ee7a EM&AI c\u00f3 th\u1ec3 ph\u00e2n t\u00e1ch v\u00e0 \u0111\u1ecbnh danh gi\u1ecdng n\u00f3i k\u1ec3 c\u1ea3 v\u1edbi t\u1ec7p \u00e2m thanh k\u00e9m ch\u1ea5t l\u01b0\u1ee3ng.Th\u1eddi gian x\u1eed l\u00fd nhanh ch\u00f3ng, \u0111o\u1ea1n \u00e2m thanh d\u00e0i 5 ph\u00fat c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd ch\u1ec9 trong 2 gi\u00e2y. <\/span>N\u00f3 gi\u00fap th\u00fac \u0111\u1ea9y t\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i EM&AI Virtual QC. D\u1ef1a tr\u00ean kh\u1ea3 n\u0103ng \u0111\u1ecbnh danh gi\u1ecdng n\u00f3i c\u1ee7a t\u01b0 v\u1ea5n vi\u00ean, doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng li\u1ec7u nh\u00e2n vi\u00ean \u0111\u00f3 c\u00f3 th\u00e1i \u0111\u1ed9 th\u00f4 l\u1ed7 v\u1edbi kh\u00e1ch h\u00e0ng, s\u1eed d\u1ee5ng t\u1eeb ng\u1eef kh\u00f4ng ph\u00f9 h\u1ee3p hay t\u1ed1c \u0111\u1ed9 n\u00f3i qu\u00e1 nhanh hay kh\u00f4ng. \u0110\u1ed3ng th\u1eddi, cu\u1ed9c g\u1ecdi sau khi \u0111\u01b0\u1ee3c x\u1eed l\u00fd t\u00e1ch k\u00eanh s\u1ebd l\u01b0u tr\u1eef tr\u00ean h\u1ec7 th\u1ed1ng, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u00f9y ch\u1ecdn t\u1ea3i v\u1ec1 t\u1ec7p \u00e2m thanh ch\u1ec9 c\u00f3 gi\u1ecdng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c nh\u00e2n vi\u00ean m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ea7u t\u01b0 v\u00e0o c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng chuy\u00ean bi\u1ec7t \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i ho\u1eb7c ph\u00e2n t\u00edch t\u1ec7p.<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, th\u00f4ng qua vi\u1ec7c \u1ee9ng d\u1ee5ng k\u1ebft h\u1ee3p c\u00f4ng ngh\u1ec7 t\u00e1ch k\u00eanh gi\u1ecdng n\u00f3i v\u00e0 chuy\u1ec3n \u0111\u1ed5i gi\u1ecdng n\u00f3i th\u00e0nh v\u0103n b\u1ea3n (speech to text), h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i EM&AI Virtual QC c\u00f2n mang \u0111\u1ebfn t\u00ednh n\u0103ng di\u1ec5n d\u1ecbch n\u1ed9i dung cu\u1ed9c g\u1ecdi gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed5ng \u0111\u00e0i vi\u00ean cho th\u1ea5y ai n\u00f3i n\u1ed9i dung g\u00ec, trong th\u1eddi \u0111i\u1ec3m n\u00e0o v\u00e0 ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac t\u01b0\u01a1ng \u1ee9ng. \u0110i\u1ec1u n\u00e0y h\u1ed7 tr\u1ee3 t\u1ed1t h\u01a1n cho vi\u1ec7c \u0111\u00e1nh gi\u00e1 c\u00e1c ti\u00eau ch\u00ed nh\u01b0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c c\u00f3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang hay kh\u00f4ng,…<\/p>\n

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