{"id":1321,"date":"2020-09-14T03:21:29","date_gmt":"2020-09-14T03:21:29","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1321"},"modified":"2020-09-15T01:59:15","modified_gmt":"2020-09-15T01:59:15","slug":"emai-virtual-qc-tuong-lai-cua-kiem-soat-chat-luong-nganh-contact-center","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/emai-virtual-qc-tuong-lai-cua-kiem-soat-chat-luong-nganh-contact-center\/","title":{"rendered":"EM&#038;AI Virtual QC &#8211; t\u01b0\u01a1ng lai c\u1ee7a ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng ng\u00e0nh Contact Center"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">EM&amp;AI Virtual QC l\u00e0 gi\u1ea3i ph\u00e1p \u0111\u1ea7u ti\u00ean \u0111i s\u00e2u v\u00e0o \u1ee9ng d\u1ee5ng AI cho th\u1ecb tr\u01b0\u1eddng Contact Center t\u1ea1i Vi\u1ec7t Nam. EM&amp;AI h\u1ee3p t\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u1edbi c\u00e1c doanh nghi\u1ec7p BPO, \u0111\u1ed1i t\u00e1c ph\u1ea7n m\u1ec1m Contact Center \u0111\u1ec3 cho ra m\u1eaft h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi to\u00e0n di\u1ec7n. Virtual QC mang \u0111\u1ebfn cho doanh nghi\u1ec7p m\u1ed9t gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u chi ph\u00ed nh\u00e2n s\u1ef1, chi ph\u00ed v\u1eadn h\u00e0nh v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/i><\/p>\n<h2><\/h2>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Su_can_thiet_cua_giai_phap_tu_dong_danh_gia_chat_luong_tong_dai\"><span class=\"toc_number toc_depth_1\">1<\/span> S\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i<\/a><\/li><li><a href=\"#He_thong_tu_dong_danh_gia_chat_luong_cuoc_goi_Virtual_QC_cua_EMAI\"><span class=\"toc_number toc_depth_1\">2<\/span> H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi Virtual QC c\u1ee7a EM&amp;AI<\/a><ul><li><a href=\"#EMAI_Virtual_QC_la_gi\"><span class=\"toc_number toc_depth_2\">2.1<\/span> EM&amp;AI Virtual QC l\u00e0 g\u00ec?<\/a><\/li><li><a href=\"#Cac_tinh_nang_chinh_cua_EMAI_Virtual_QC\"><span class=\"toc_number toc_depth_2\">2.2<\/span> C\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a EM&amp;AI Virtual QC<\/a><\/li><\/ul><\/li><li><a href=\"#Tai_sao_nen_chon_EMAI_Virtual_QC\"><span class=\"toc_number toc_depth_1\">3<\/span> T\u1ea1i sao n\u00ean ch\u1ecdn EM&amp;AI Virtual QC?\u00a0<\/a><ul><li><a href=\"#EmAI_Virtual_QC_la_giai_phap_chuyen_biet\"><span class=\"toc_number toc_depth_2\">3.1<\/span> Em&amp;AI Virtual QC l\u00e0 gi\u1ea3i ph\u00e1p chuy\u00ean bi\u1ec7t<\/a><\/li><li><a href=\"#EmAI_Virtual_QC_co_su_dung_cong_nghe_tach_kenh_giong_noi\"><span class=\"toc_number toc_depth_2\">3.2<\/span> Em&amp;AI Virtual QC c\u00f3 s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 t\u00e1ch k\u00eanh gi\u1ecdng n\u00f3i<\/a><\/li><li><a href=\"#Xu_ly_tot_file_audio_chat_luong_thap\"><span class=\"toc_number toc_depth_2\">3.3<\/span> X\u1eed l\u00fd t\u1ed1t file audio ch\u1ea5t l\u01b0\u1ee3ng th\u1ea5p<\/a><\/li><li><a href=\"#De_dang_su_dung\"><span class=\"toc_number toc_depth_2\">3.4<\/span> D\u1ec5 d\u00e0ng s\u1eed d\u1ee5ng<\/a><\/li><li><a href=\"#Mo_hinh_tuy_chinh_theo_nhu_cau_kinh_doanh\"><span class=\"toc_number toc_depth_2\">3.5<\/span> M\u00f4 h\u00ecnh t\u00f9y ch\u1ec9nh theo nhu c\u1ea7u kinh doanh\u00a0<\/a><\/li><li><a href=\"#Tich_hop_lien_mach\"><span class=\"toc_number toc_depth_2\">3.6<\/span> T\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch<\/a><\/li><\/ul><\/li><\/ul><\/div>\n<h2><span id=\"Su_can_thiet_cua_giai_phap_tu_dong_danh_gia_chat_luong_tong_dai\"><b>S\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u1ed1i v\u1edbi c\u00e1c t\u1ed5ng \u0111\u00e0i l\u1edbn, s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi ph\u1ea3i ti\u1ebfp nh\u1eadn l\u00ean \u0111\u1ebfn h\u00e0ng ng\u00e0n cu\u1ed9c m\u1ed7i ng\u00e0y. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c to\u00e0n b\u1ed9 s\u1ed1 cu\u1ed9c g\u1ecdi n\u00e0y\u00a0 g\u1ea7n nh\u01b0 l\u00e0 kh\u00f4ng th\u1ec3 n\u1ebfu ch\u1ec9 d\u1ef1a v\u00e0o \u0111\u1ed9i ng\u0169 \u0111\u00e1nh gi\u00e1 vi\u00ean. Nh\u01b0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t, doanh nghi\u1ec7p c\u1ea7n ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean tr\u00ean t\u1eebng cu\u1ed9c g\u1ecdi. \u0110\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c ph\u1ea3i th\u1ef1c \u0111\u00e1nh gi\u00e1 to\u00e0n b\u1ed9 cu\u1ed9c g\u1ecdi c\u00f3 tr\u00ean t\u1ed5ng \u0111\u00e0i.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">N\u1ebfu s\u1eed d\u1ee5ng nh\u00e2n s\u1ef1 \u0111\u00e1nh gi\u00e1, doanh nghi\u1ec7p s\u1ebd ph\u1ea3i ti\u00eau t\u1ed1n m\u1ed9t kho\u1ea3n chi ph\u00ed nh\u00e2n s\u1ef1 l\u1edbn. T\u1ed1n nhi\u1ec1u th\u1eddi gian ch\u1edd \u0111\u1ee3i \u0111\u1ec3 c\u00f3 k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1. Ch\u01b0a k\u1ec3, k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 c\u00f3 th\u1ec3 thi\u1ebfu ch\u00ednh x\u00e1c do \u1ea3nh h\u01b0\u1edfng b\u1edfi tr\u1ea1ng th\u00e1i t\u00e2m l\u00fd, c\u1ea3m x\u00fac c\u1ee7a \u0111\u00e1nh gi\u00e1 vi\u00ean.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1325\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/thumbnail-02.png\" alt=\"\" width=\"600\" height=\"310\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/thumbnail-02.png 798w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/thumbnail-02-300x155.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/thumbnail-02-768x397.png 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u0110i\u1ec1u n\u00e0y cho th\u1ea5y doanh nghi\u1ec7p th\u1ef1c s\u1ef1 c\u1ea7n \u0111\u1ebfn m\u1ed9t gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi. M\u1ed9t gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u ph\u1ea3i gi\u00fap doanh nghi\u1ec7p c\u00f9ng l\u00fac gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c c\u00e1c b\u00e0i to\u00e1n kh\u00f3.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0110\u00e1nh gi\u00e1 to\u00e0n b\u1ed9 cu\u1ed9c g\u1ecdi\/t\u1ed5ng \u0111\u00e0i vi\u00ean m\u1ed9t c\u00e1ch kh\u00e1ch quan.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Khai th\u00e1c d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">N\u00e2ng cao hi\u1ec7u su\u1ea5t \u0111\u00e0o t\u1ea1o t\u1ed5ng \u0111\u00e0i vi\u00ean.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 t\u1ed5ng \u0111\u00e0i EM&amp;AI Virtual QC l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p nh\u01b0 v\u1eady. H\u1ec7 th\u1ed1ng n\u00e0y \u0111\u01b0\u1ee3c nghi\u00ean c\u1ee9u chuy\u00ean s\u00e2u \u0111\u1ec3 \u1ee9ng d\u1ee5ng <\/span><span style=\"font-weight: 400;\">cho m\u1ee5c \u0111\u00edch gi\u00e1m s\u00e1t v\u00e0 \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi chuy\u00ean bi\u1ec7t cho Contact Center.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2><\/h2>\n<h2><span id=\"He_thong_tu_dong_danh_gia_chat_luong_cuoc_goi_Virtual_QC_cua_EMAI\"><b>H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi Virtual QC c\u1ee7a EM&amp;AI<\/b><\/span><\/h2>\n<h3><span id=\"EMAI_Virtual_QC_la_gi\"><b><i>EM&amp;AI Virtual QC l\u00e0 g\u00ec?<\/i><\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Virtual QC l\u00e0 gi\u1ea3i ph\u00e1p \u0111\u1ea7u ti\u00ean t\u1ea1i Vi\u1ec7t Nam \u1ee9ng d\u1ee5ng chuy\u00ean s\u00e2u c\u00f4ng ngh\u1ec7 AI v\u00e0o vi\u1ec7c ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i. Virtual QC \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean c\u00e1c c\u00f4ng ngh\u1ec7 ph\u00e2n t\u00edch ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP), chuy\u1ec3n \u0111\u1ed5i gi\u1ecdng n\u00f3i th\u00e0nh v\u0103n b\u1ea3n (STT), ph\u00e2n t\u00edch c\u1ea3m x\u00fac (Sentiment Analysis), t\u00e1ch k\u00eanh gi\u1ecdng n\u00f3i <\/span><span style=\"font-weight: 400;\">(<\/span><span style=\"font-weight: 400;\">Speaker Diarization).<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1322\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/thumbnail-03.png\" alt=\"\" width=\"600\" height=\"309\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/thumbnail-03.png 800w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/thumbnail-03-300x155.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/thumbnail-03-768x396.png 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/h3>\n<h3><span id=\"Cac_tinh_nang_chinh_cua_EMAI_Virtual_QC\"><b><i>C\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a EM&amp;AI Virtual QC<\/i><\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Virtual QC mang \u0111\u1ebfn cho doanh nghi\u1ec7p gi\u1ea3i ph\u00e1p ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i <\/span><b>t\u1ef1 \u0111\u1ed9ng h\u00f3a 100%<\/b><span style=\"font-weight: 400;\">, nhanh ch\u00f3ng v\u00e0 kh\u00e1ch quan.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0110\u00e1nh gi\u00e1 t\u1ef1 \u0111\u1ed9ng: Virtual QC <\/span><span style=\"font-weight: 400;\">t\u1ef1 \u0111\u1ed9ng ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1 100% c\u00e1c file ghi \u00e2m cu\u1ed9c g\u1ecdi c\u00f3 tr\u00ean t\u1ed5ng \u0111\u00e0i.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Di\u1ec5n d\u1ecbch n\u1ed9i dung: C\u00f4ng ngh\u1ec7 Speech To Text chuy\u1ec3n \u0111\u1ed5i file ghi \u00e2m sang v\u0103n b\u1ea3n gi\u00fap ng\u01b0\u1eddi d\u00f9ng d\u1ec5 d\u00e0ng n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c n\u1ed9i dung cu\u1ed9c g\u1ecdi.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u quan tr\u1ecdng: X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean cho ph\u00e9p h\u1ec7 th\u1ed1ng ph\u00e1t hi\u1ec7n &amp; tr\u00edch xu\u1ea5t nh\u1eefng th\u00f4ng tin quan tr\u1ecdng xu\u1ea5t hi\u1ec7n trong n\u1ed9i dung cu\u1ed9c g\u1ecdi nh\u01b0: T\u00ean kh\u00e1ch h\u00e0ng, t\u00ean d\u1ecbch v\u1ee5, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9\u2026<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">B\u00ecnh lu\u1eadn, \u0111\u00e0o t\u1ea1o: Qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 th\u00eam b\u00ecnh lu\u1eadn cho t\u1eebng ti\u00eau ch\u00ed c\u0169ng nh\u01b0 t\u1eebng c\u00e2u tho\u1ea1i c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean gi\u00fap h\u1ecd c\u1ea3i thi\u1ec7n nghi\u1ec7p v\u1ee5 nhanh ch\u00f3ng.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">B\u00e1o c\u00e1o th\u1ed1ng k\u00ea: B\u00e1o c\u00e1o d\u01b0\u1edbi d\u1ea1ng b\u1ea3ng bi\u1ec3u, bi\u1ec3u \u0111\u1ed3 tr\u1ef1c quan cho ph\u00e9p ban qu\u1ea3n l\u00fd doanh nghi\u1ec7p t\u1eadp trung s\u1ef1 ch\u00fa \u00fd v\u00e0o nh\u1eefng y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd ti\u00eau ch\u00ed: T\u00ednh n\u0103ng cho ph\u00e9p doanh nghi\u1ec7p k\u00edch ho\u1ea1t c\u00e1c ti\u00eau ch\u00ed s\u1eb5n c\u00f3 ho\u1eb7c th\u00eam c\u00e1c m\u1edbi b\u1ed9 ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng Virtual QC c\u00f2n cho ph\u00e9p hu\u1ea5n luy\u1ec7n d\u1eef li\u1ec7u theo l\u0129nh v\u1ef1c c\u1ee7a t\u1eebng doanh nghi\u1ec7p. Gi\u00fap cho h\u1ec7 th\u1ed1ng nh\u1eadn di\u1ec7n \u0111\u01b0\u1ee3c ng\u00f4n t\u1eeb, n\u1ed9i dung c\u1ee7a cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c ch\u00ednh x\u00e1c h\u01a1n.<\/span><\/p>\n<h3><\/h3>\n<h2><span id=\"Tai_sao_nen_chon_EMAI_Virtual_QC\"><b>T\u1ea1i sao n\u00ean ch\u1ecdn EM&amp;AI Virtual QC?\u00a0<\/b><\/span><\/h2>\n<h3><span id=\"EmAI_Virtual_QC_la_giai_phap_chuyen_biet\"><i>Em&amp;AI Virtual QC l\u00e0 gi\u1ea3i ph\u00e1p chuy\u00ean bi\u1ec7t<\/i><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">N\u1ec1n t\u1ea3ng Virtual QC \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng cho m\u1ee5c \u0111\u00edch gi\u00e1m s\u00e1t v\u00e0 \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi chuy\u00ean bi\u1ec7t cho Contact Center.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"EmAI_Virtual_QC_co_su_dung_cong_nghe_tach_kenh_giong_noi\"><i>Em&amp;AI Virtual QC c\u00f3 s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 t<\/i><i>\u00e1ch k\u00eanh gi\u1ecdng n\u00f3i<\/i><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">C\u00f4ng ngh\u1ec7 Speaker Diarization h\u1ed7 tr\u1ee3 ph\u00e2n t\u00e1ch gi\u1ecdng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean \u0111\u1ec3 cho k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c h\u01a1n.<\/span><\/p>\n<h3><span id=\"Xu_ly_tot_file_audio_chat_luong_thap\"><strong><i>X\u1eed l\u00fd t\u1ed1t file audio ch\u1ea5t l\u01b0\u1ee3ng th\u1ea5p<\/i><\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng Virtual QC v\u1edbi c\u00e1c thu\u1eadt to\u00e1n th\u1ea7n kinh chuy\u00ean s\u00e2u c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd c\u00e1c file \u00e2m thanh ch\u1ea5t l\u01b0\u1ee3ng th\u1ea5p nh\u01b0 gi\u1ecdng n\u00f3i nh\u1ecf, nhi\u1ec1u ti\u1ebfng \u1ed3n &#8230;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"De_dang_su_dung\"><strong><i>D\u1ec5 d\u00e0ng s\u1eed d\u1ee5ng<\/i><\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Giao di\u1ec7n th\u00e2n thi\u1ec7n, tr\u1ef1c quan, d\u1ec5 s\u1eed d\u1ee5ng \u0111\u1ed1i v\u1edbi m\u1ecdi \u0111\u1ed1i t\u01b0\u1ee3ng v\u00e0 th\u1ef1c s\u1ef1 nhanh ch\u00f3ng \u0111\u1ec3 tri\u1ec3n khai.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"Mo_hinh_tuy_chinh_theo_nhu_cau_kinh_doanh\"><strong><i>M\u00f4 h\u00ecnh t\u00f9y ch\u1ec9nh theo nhu c\u1ea7u kinh doanh\u00a0<\/i><\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">N\u1ec1n t\u1ea3ng Virtual QC c\u1ee7a EM&amp;AI cho ph\u00e9p doanh nghi\u1ec7p d\u1ec5 d\u00e0ng hu\u1ea5n luy\u1ec7n v\u00e0 t\u00f9y ch\u1ec9nh m\u00f4 h\u00ecnh theo nhu c\u1ea7u kinh doanh.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"Tich_hop_lien_mach\"><strong><i>T\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch<\/i><\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">EM&amp;AI Virtual QC c\u00f3 th\u1ec3 t\u00edch h\u1ee3p nhanh ch\u00f3ng v\u1edbi h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i hi\u1ec7n t\u1ea1i c\u1ee7a doanh nghi\u1ec7p, ho\u1eb7c tri\u1ec3n khai c\u00f9ng c\u00e1c c\u00f4ng ty d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i kh\u00e1c d\u1ec5 d\u00e0ng th\u00f4ng qua APIs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng EM&amp;AI Virtual QC kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p ki\u1ec3m so\u00e1t t\u1ed1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi. Virtual QC c\u00f2n gi\u00fap t\u1ed1i \u01b0u h\u00f3a chi ph\u00ed nh\u00e2n s\u1ef1 v\u00e0 v\u1eadn h\u00e0nh. \u0110\u00e2y s\u1ebd l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i m\u00e0 m\u1ecdi doanh nghi\u1ec7p ng\u00e0nh contact center h\u01b0\u1edbng \u0111\u1ebfn.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">N\u1ebfu doanh nghi\u1ec7p c\u1ee7a b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t gi\u1ea3i ph\u00e1p nh\u01b0 v\u1eady, h\u00e3y \u0111\u1ec3 l\u1ea1i th\u00f4ng tin t\u1ea1i <a href=\"https:\/\/emandai.net\/lien-he-em-and-ai\/\"><strong>link n\u00e0y<\/strong><\/a>. \u0110\u1ed9i ng\u0169 EM&amp;AI s\u1ebd li\u00ean h\u1ec7 t\u01b0 v\u1ea5n.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>EM&amp;AI Virtual QC l\u00e0 gi\u1ea3i ph\u00e1p \u0111\u1ea7u ti\u00ean \u0111i s\u00e2u v\u00e0o \u1ee9ng d\u1ee5ng AI cho&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1360,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[329],"tags":[],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1321"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1321"}],"version-history":[{"count":3,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1321\/revisions"}],"predecessor-version":[{"id":1327,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1321\/revisions\/1327"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1360"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1321"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1321"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}