{"id":1328,"date":"2020-09-16T01:58:37","date_gmt":"2020-09-16T01:58:37","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1328"},"modified":"2025-01-08T02:16:06","modified_gmt":"2025-01-08T02:16:06","slug":"chatbot-ngu-canh-tro-thu-dac-luc-cho-doanh-nghiep-tao-trai-nghiem-khach-hang-dot-pha","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/chatbot-ngu-canh-tro-thu-dac-luc-cho-doanh-nghiep-tao-trai-nghiem-khach-hang-dot-pha\/","title":{"rendered":"Chatbot ng\u1eef c\u1ea3nh &#8211; tr\u1ee3 th\u1ee7 \u0111\u1eafc l\u1ef1c cho doanh nghi\u1ec7p t\u1ea1o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ed9t ph\u00e1"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">C\u00f4ng ngh\u1ec7 AI t\u1ea1o ti\u1ec1n \u0111\u1ec1 cho <\/span><b>chatbot ng\u1eef c\u1ea3nh<\/b><span style=\"font-weight: 400;\"> ra \u0111\u1eddi v\u1edbi kh\u1ea3 n\u0103ng tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean nh\u01b0 ng\u01b0\u1eddi th\u1eadt, gi\u00fap \u0111\u1ecbnh h\u00ecnh l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Ngo\u00e0i kh\u1ea3 n\u0103ng t\u0103ng c\u01b0\u1eddng hi\u1ec7u su\u1ea5t d\u1ecbch v\u1ee5, chatbot ng\u1eef c\u1ea3nh c\u00f2n gi\u00fap doanh nghi\u1ec7p gia t\u0103ng hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y cung c\u1ea5p c\u00e1ch nh\u00ecn t\u1ed5ng th\u1ec3 v\u1ec1 chatbot ng\u1eef c\u1ea3nh v\u00e0 nh\u1eefng gi\u00e1 tr\u1ecb thi\u1ebft th\u1ef1c m\u00e0 n\u00f3 mang l\u1ea1i.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Tai_sao_dich_vu_khach_hang_can_su_ho_tro_cua_chatbot_ngu_canh\"><span class=\"toc_number toc_depth_1\">1<\/span> T\u1ea1i sao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a chatbot ng\u1eef c\u1ea3nh?<\/a><\/li><li><a href=\"#Chatbot_ngu_canh_la_gi\"><span class=\"toc_number toc_depth_1\">2<\/span> Chatbot ng\u1eef c\u1ea3nh l\u00e0 g\u00ec?<\/a><\/li><li><a href=\"#Chatbot_ngu_canh_giup_gi_cho_doanh_nghiep\"><span class=\"toc_number toc_depth_1\">3<\/span> Chatbot ng\u1eef c\u1ea3nh gi\u00fap g\u00ec cho doanh nghi\u1ec7p?<\/a><ul><li><a href=\"#Trai_nghiem_hoi_thoai_tu_nhien\"><span class=\"toc_number toc_depth_2\">3.1<\/span> Tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i t\u1ef1 nhi\u00ean<\/a><\/li><li><a href=\"#Tao_trai_nghiem_ca_nhan_hoa\"><span class=\"toc_number toc_depth_2\">3.2<\/span> T\u1ea1o tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a<\/a><\/li><\/ul><\/li><\/ul><\/div>\n<h2><span id=\"Tai_sao_dich_vu_khach_hang_can_su_ho_tro_cua_chatbot_ngu_canh\"><b>T\u1ea1i sao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a chatbot ng\u1eef c\u1ea3nh?<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn, chatbot l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng c\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng ph\u1ed5 bi\u1ebfn nh\u1ea5t hi\u1ec7n nay. Ph\u00e1t tri\u1ec3n b\u00f9ng n\u1ed5 t\u1ea1i Vi\u1ec7t Nam t\u1eeb n\u0103m 2015, nh\u1eefng chatbot n\u00e0y c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ed1t v\u1ec1 t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng theo m\u1ed9t chu tr\u00ecnh t\u1ea1o s\u1eb5n. Tuy nhi\u00ean, s\u1ef1 ra \u0111\u1eddi c\u1ee7a c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi b\u00ean c\u1ea1nh y\u00eau c\u1ea7u ng\u00e0y c\u00e0ng cao c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u1eefng chatbot th\u1ebf h\u1ec7 c\u0169 kh\u00f3 c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng xu h\u01b0\u1edbng ph\u00e1t tri\u1ec3n t\u1ea5t y\u1ebfu. C\u1ee5 th\u1ec3, nh\u1eefng t\u01b0\u01a1ng t\u00e1c r\u1eadp khu\u00f4n th\u00f4ng qua c\u00e1c t\u00f9y ch\u1ecdn n\u00fat b\u1ea5m kh\u00f4ng th\u1ef1c s\u1ef1 thu h\u00fat kh\u00e1ch h\u00e0ng. Ch\u01b0a k\u1ec3 \u0111\u1ebfn h\u00e0nh vi t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u1ecd kh\u00e1 ph\u1ee9c t\u1ea1p v\u00e0 kh\u00f4ng c\u00f3 quy t\u1eafc. M\u1ecdi x\u1eed l\u00fd sai \u0111\u1ec1u c\u00f3 th\u1ec3 mang \u0111\u1ebfn m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f4ng tr\u1ecdn v\u1eb9n, t\u00e1c \u0111\u1ed9ng x\u1ea5u \u0111\u1ebfn danh ti\u1ebfng v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p. S\u1ef1 ph\u00e1t tri\u1ec3n b\u00f9ng n\u1ed5 c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI \u0111\u00e3 mang \u0111\u1ebfn th\u1ebf h\u1ec7 chatbot ng\u1eef c\u1ea3nh v\u1edbi kh\u1ea3 n\u0103ng tr\u00f2 chuy\u1ec7n nh\u01b0 ng\u01b0\u1eddi. Kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf kh\u1ea3 n\u0103ng x\u1eed l\u00fd c\u00e1c tr\u01b0\u1eddng h\u1ee3p h\u1ed9i tho\u1ea1i ph\u1ee9c t\u1ea1p, n\u1eafm b\u1eaft v\u1ea5n \u0111\u1ec1 m\u00e0 tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a c\u0169ng \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng tr\u1ecdn v\u1eb9n, mang \u0111\u1ebfn m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u01b0\u1ee3t mong \u0111\u1ee3i.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1331\" aria-describedby=\"caption-attachment-1331\" style=\"width: 1040px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1331 size-full\" title=\"muc do hai long khi su dung chatbot ngu canh\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/M\u1ee9c-\u0111\u1ed9-h\u00e0i-l\u00f2ng-khi-s\u1eed-d\u1ee5ng-chatbot-ng\u1eef-c\u1ea3nh.png\" alt=\"M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng khi s\u1eed d\u1ee5ng chatbot ng\u1eef c\u1ea3nh\" width=\"1040\" height=\"281\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/M\u1ee9c-\u0111\u1ed9-h\u00e0i-l\u00f2ng-khi-s\u1eed-d\u1ee5ng-chatbot-ng\u1eef-c\u1ea3nh.png 1040w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/M\u1ee9c-\u0111\u1ed9-h\u00e0i-l\u00f2ng-khi-s\u1eed-d\u1ee5ng-chatbot-ng\u1eef-c\u1ea3nh-300x81.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/M\u1ee9c-\u0111\u1ed9-h\u00e0i-l\u00f2ng-khi-s\u1eed-d\u1ee5ng-chatbot-ng\u1eef-c\u1ea3nh-1024x277.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/M\u1ee9c-\u0111\u1ed9-h\u00e0i-l\u00f2ng-khi-s\u1eed-d\u1ee5ng-chatbot-ng\u1eef-c\u1ea3nh-768x208.png 768w\" sizes=\"(max-width: 1040px) 100vw, 1040px\" \/><figcaption id=\"caption-attachment-1331\" class=\"wp-caption-text\">M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng khi s\u1eed d\u1ee5ng chatbot ng\u1eef c\u1ea3nh<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"Chatbot_ngu_canh_la_gi\"><b>Chatbot ng\u1eef c\u1ea3nh l\u00e0 g\u00ec?<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Chatbot ng\u1eef c\u1ea3nh l\u00e0 chatbot \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 h\u1ecdc m\u00e1y (Machine Learning) v\u00e0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP), mang \u0111\u1ebfn cu\u1ed9c h\u1ed9i tho\u1ea1i t\u1ef1 nhi\u00ean nh\u01b0 ng\u01b0\u1eddi v\u1edbi kh\u1ea3 n\u0103ng \u0111\u01b0a ra ph\u1ea3n h\u1ed3i t\u00f9y theo tr\u01b0\u1eddng h\u1ee3p, ng\u1eef c\u1ea3nh \u0111ang di\u1ec5n ra. \u0110\u00e2y l\u00e0 c\u1ea5p \u0111\u1ed9 ti\u00ean ti\u1ebfn nh\u1ea5t trong thang \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1 v\u1ec1 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. B\u00ean c\u1ea1nh \u0111\u00f3, chatbot ng\u1eef c\u1ea3nh c\u00f2n \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi kh\u1ea3 n\u0103ng ghi nh\u1edb s\u1edf th\u00edch v\u00e0 t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n h\u00f3a v\u1edbi kh\u00e1ch h\u00e0ng. Chatbot ng\u1eef c\u1ea3nh l\u00e0 gi\u1ea3i ph\u00e1p v\u01b0\u1ee3t tr\u1ed9i, kh\u1eafc ph\u1ee5c \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec3m y\u1ebfu c\u1ee7a chatbot th\u1ebf h\u1ec7 c\u0169, \u0111\u1ed3ng th\u1eddi ph\u00e1t huy t\u00ednh nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c trong ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1330\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Chatbot-ngu-canh-la-gi.jpg\" alt=\"Chatbot ngu canh la gi\" width=\"600\" height=\"408\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Chatbot-ngu-canh-la-gi.jpg 874w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Chatbot-ngu-canh-la-gi-300x204.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Chatbot-ngu-canh-la-gi-768x522.jpg 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Chatbot_ngu_canh_giup_gi_cho_doanh_nghiep\"><b>Chatbot ng\u1eef c\u1ea3nh gi\u00fap g\u00ec cho doanh nghi\u1ec7p?<\/b><\/span><\/h2>\n<h3><span id=\"Trai_nghiem_hoi_thoai_tu_nhien\"><b>Tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i t\u1ef1 nhi\u00ean<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">M\u1ecdi giao ti\u1ebfp gi\u1eefa ng\u01b0\u1eddi v\u00e0 ng\u01b0\u1eddi \u0111\u1ec1u g\u1eafn li\u1ec1n v\u1edbi m\u1ed9t ng\u1eef c\u1ea3nh, ch\u1ee7 \u0111\u1ec1 nh\u1ea5t \u0111\u1ecbnh. T\u00f9y theo ng\u1eef c\u1ea3nh kh\u00e1c nhau, c\u00e2u tr\u1ea3 l\u1eddi s\u1ebd kh\u00e1c nhau. \u0110i\u1ec1u n\u00e0y gi\u00fap bot ki\u1ec3m so\u00e1t t\u1ed1t c\u00e1c tr\u01b0\u1eddng h\u1ee3p t\u01b0\u01a1ng t\u00e1c t\u1ef1 nhi\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng. Ch\u1eb3ng h\u1ea1n m\u1ed9t kh\u00e1ch h\u00e0ng c\u1ea7n t\u01b0 v\u1ea5n cho vay c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u v\u1edbi c\u00e2u h\u1ecfi \u201cT\u00f4i c\u1ea7n vay ti\u1ec1n m\u1eb7t\u201d, ti\u1ebfp theo l\u00e0 nh\u1eefng c\u00e2u h\u1ecfi y\u00eau c\u1ea7u th\u00f4ng tin nh\u01b0 \u201cL\u00e3i su\u1ea5t l\u00e0 bao nhi\u00eau?\u201d, \u201cTh\u1ee7 t\u1ee5c nh\u01b0 th\u1ebf n\u00e0o?\u201d,&#8230; Chatbot ph\u00e1t hi\u1ec7n t\u1eeb kh\u00f3a d\u01b0\u1eddng nh\u01b0 kh\u00f4ng th\u1ec3 x\u1eed l\u00fd \u0111\u01b0\u1ee3c nh\u1eefng c\u00e2u h\u1ecfi chung chung nh\u01b0 v\u1eady. L\u00e3i su\u1ea5t c\u00f3 th\u1ec3 l\u00e0 l\u00e3i su\u1ea5t cho vay ho\u1eb7c l\u00e3i su\u1ea5t ti\u1ebft ki\u1ec7m, th\u1ee7 t\u1ee5c c\u00f3 th\u1ec3 l\u00e0 th\u1ee7 t\u1ee5c m\u1edf th\u1ebb ho\u1eb7c th\u1ee7 t\u1ee5c l\u00e0m h\u1ed3 s\u01a1 vay,&#8230; Kh\u00f4ng x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c ng\u1eef c\u1ea3nh, nh\u1eefng chatbot n\u00e0y kh\u00f4ng th\u1ec3 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p. \u0110\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi c\u00f4ng ngh\u1ec7 NLP, chatbot ng\u1eef c\u1ea3nh s\u1ebd x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c ch\u1ee7 \u0111\u1ec1 h\u1ed9i tho\u1ea1i l\u00e0 \u201ct\u01b0 v\u1ea5n vay\u201d th\u00f4ng qua c\u00e2u n\u00f3i \u201cT\u00f4i c\u1ea7n vay ti\u1ec1n m\u1eb7t\u201d, nh\u1eefng c\u00e2u h\u1ecfi ti\u1ebfp theo \u0111\u1ec1u \u0111\u01b0\u1ee3c hi\u1ec3u c\u00f3 li\u00ean quan \u0111\u1ebfn ch\u1ee7 \u0111\u1ec1 \u201ct\u01b0 v\u1ea5n vay\u201d gi\u00fap chatbot \u0111\u01b0a ra ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p cho \u0111\u1ebfn khi k\u1ebft th\u00fac ng\u1eef c\u1ea3nh.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1333\" aria-describedby=\"caption-attachment-1333\" style=\"width: 629px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1333 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Tr\u1ea3i-nghi\u1ec7m-h\u1ed9i-tho\u1ea1i-t\u1ef1-nhi\u00ean-theo-ng\u1eef-c\u1ea3nh.jpg\" alt=\"Tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i t\u1ef1 nhi\u00ean theo ng\u1eef c\u1ea3nh\" width=\"629\" height=\"667\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Tr\u1ea3i-nghi\u1ec7m-h\u1ed9i-tho\u1ea1i-t\u1ef1-nhi\u00ean-theo-ng\u1eef-c\u1ea3nh.jpg 629w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Tr\u1ea3i-nghi\u1ec7m-h\u1ed9i-tho\u1ea1i-t\u1ef1-nhi\u00ean-theo-ng\u1eef-c\u1ea3nh-283x300.jpg 283w\" sizes=\"(max-width: 629px) 100vw, 629px\" \/><figcaption id=\"caption-attachment-1333\" class=\"wp-caption-text\">Tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i t\u1ef1 nhi\u00ean theo ng\u1eef c\u1ea3nh<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><b>Tr\u1ea3i<\/b><b> nghi\u1ec7m kh\u00e1ch h\u00e0ng li\u1ec1n m\u1ea1ch<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, kh\u00e1ch h\u00e0ng mu\u1ed1n thay \u0111\u1ed5i th\u00f4ng tin \u0111\u00e3 cung c\u1ea5p tr\u01b0\u1edbc \u0111\u00f3 cho chatbot, h\u1ecd mong mu\u1ed1n \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n m\u1ed9t ph\u01b0\u01a1ng \u00e1n kh\u00e1c ph\u00f9 h\u1ee3p v\u1edbi th\u00f4ng tin \u0111\u00f3. N\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi m\u1ed9t h\u1ec7 th\u1ed1ng c\u00f3 NLP, chatbot t\u1eeb kh\u00f3a th\u00f4ng th\u01b0\u1eddng h\u1ea7u nh\u01b0 kh\u00f4ng x\u1eed l\u00fd \u0111\u01b0\u1ee3c tr\u01b0\u1eddng h\u1ee3p n\u00e0y. Cu\u1ed9c h\u1ed9i tho\u1ea1i c\u00f3 th\u1ec3 d\u1eebng l\u1ea1i v\u00ec chatbot kh\u00f4ng th\u1ec3 x\u1eed l\u00fd, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u cung c\u1ea5p l\u1ea1i th\u00f4ng tin t\u1eeb \u0111\u1ea7u. \u0110i\u1ec1u n\u00e0y khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y b\u1ea5t ti\u1ec7n v\u00e0 h\u1ecd s\u1ebd r\u1eddi \u0111i n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c x\u1eed l\u00fd k\u1ecbp th\u1eddi. M\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f4ng li\u1ec1n m\u1ea1ch l\u00e0 nguy\u00ean nh\u00e2n khi\u1ebfn kh\u00e1ch h\u00e0ng th\u1ea5t v\u1ecdng v\u00e0 c\u00f3 th\u1ec3 r\u1eddi b\u1ecf doanh nghi\u1ec7p.\u00a0 V\u1edbi kh\u1ea3 n\u0103ng ghi nh\u1edb th\u00f4ng tin trong ng\u1eef c\u1ea3nh, chatbot ng\u1eef c\u1ea3nh h\u1ea7u nh\u01b0 gi\u1ea3i quy\u1ebft t\u1ed1t v\u1ea5n \u0111\u1ec1 n\u00e0y. X\u00e9t v\u00ed d\u1ee5 d\u01b0\u1edbi \u0111\u00e2y v\u1ec1 chatbot ng\u1eef c\u1ea3nh Vaybot \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng b\u1edfi <em><strong>EM&amp;AI Virtual agent<\/strong><\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1332\" aria-describedby=\"caption-attachment-1332\" style=\"width: 479px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1332 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Tr\u1ea3i-nghi\u1ec7m-h\u1ed9i-tho\u1ea1i-li\u1ec1n-m\u1ea1ch.jpg\" alt=\"Tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i li\u1ec1n m\u1ea1ch\" width=\"479\" height=\"743\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Tr\u1ea3i-nghi\u1ec7m-h\u1ed9i-tho\u1ea1i-li\u1ec1n-m\u1ea1ch.jpg 479w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/09\/Tr\u1ea3i-nghi\u1ec7m-h\u1ed9i-tho\u1ea1i-li\u1ec1n-m\u1ea1ch-193x300.jpg 193w\" sizes=\"(max-width: 479px) 100vw, 479px\" \/><figcaption id=\"caption-attachment-1332\" class=\"wp-caption-text\">Tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i li\u1ec1n m\u1ea1ch<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u1ede m\u1ed9t m\u1ee9c n\u00e2ng cao h\u01a1n, nh\u1eefng th\u00f4ng tin n\u00e0y \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef nh\u01b0 ki\u1ebfn th\u1ee9c v\u1ec1 s\u1edf th\u00edch c\u00e1 nh\u00e2n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 g\u1ee3i \u00fd t\u1ef1 \u0111\u1ed9ng cho nh\u1eefng l\u1ea7n t\u01b0\u01a1ng t\u00e1c ti\u1ebfp theo.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"Tao_trai_nghiem_ca_nhan_hoa\"><b>T\u1ea1o tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Theo th\u1ed1ng k\u00ea, nh\u1eefng doanh nghi\u1ec7p \u00e1p d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a c\u00f3 doanh s\u1ed1 trung b\u00ecnh cao h\u01a1n 19% so v\u1edbi c\u00e1c doanh nghi\u1ec7p kh\u00f4ng \u00e1p d\u1ee5ng. M\u1eb7c d\u00f9 c\u00e1c doanh nghi\u1ec7p \u0111ang n\u1ed7 l\u1ef1c cung c\u1ea5p m\u1ed9t tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a, nh\u01b0ng s\u1ef1 th\u1eadt l\u00e0 h\u1ecd v\u1eabn ch\u01b0a l\u00e0m \u0111\u01b0\u1ee3c b\u1edfi c\u00f2n h\u1ea1n ch\u1ebf trong vi\u1ec7c thu th\u1eadp, t\u1ed5 ch\u1ee9c v\u00e0 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ea1o n\u00ean nh\u1eefng tr\u1ea3i nghi\u1ec7m th\u1eadt s\u1ef1 c\u00f3 li\u00ean quan. D\u1ef1a tr\u00ean kh\u1ea3 n\u0103ng ghi nh\u1edb l\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n, hi\u1ec3u bi\u1ebft th\u00f4ng qua d\u1eef li\u1ec7u h\u00e0nh vi \u0111\u1ec3 \u0111\u01b0a ra g\u1ee3i \u00fd ph\u00f9 h\u1ee3p l\u00e0 nh\u1eefng g\u00ec m\u1ed9t chatbot ng\u1eef c\u1ea3nh c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft cho b\u00e0i to\u00e1n c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u201ckh\u00f3 nh\u1eb1n\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ch\u1eb3ng h\u1ea1n nh\u01b0 chatbot Erica c\u1ee7a ng\u00e2n h\u00e0ng Bank of America c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng \u0111\u1ec1 xu\u1ea5t, \u01b0u \u0111\u00e3i v\u00e0 l\u1eddi khuy\u00ean c\u00e1 nh\u00e2n h\u00f3a d\u1ef1a tr\u00ean d\u1eef li\u1ec7u ph\u00e2n t\u00edch l\u1ecbch s\u1eed giao d\u1ecbch, chi ti\u00eau trung b\u00ecnh h\u1eb1ng th\u00e1ng c\u1ee7a kh\u00e1ch h\u00e0ng. Theo \u0111\u00f3, Erica \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh h\u01a1n. Ra m\u1eaft v\u00e0o n\u0103m 2018, Erica \u0111\u00e3 nhanh ch\u00f3ng thu h\u00fat h\u01a1n 10 tri\u1ec7u ng\u01b0\u1eddi d\u00f9ng v\u00e0o n\u0103m 2019 v\u00e0 ti\u1ebfp t\u1ee5c mang \u0111\u1ebfn nhi\u1ec1u gi\u00e1 tr\u1ecb cho b\u00e0i to\u00e1n n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u00e2n h\u00e0ng s\u1ed1.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a l\u00e0 t\u01b0\u01a1ng lai d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng m\u00e0 m\u1ecdi doanh nghi\u1ec7p h\u01b0\u1edbng \u0111\u1ebfn. Tuy nhi\u00ean, b\u00e0i to\u00e1n n\u00e0y \u0111\u00f2i h\u1ecfi n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 m\u1ea1nh m\u1ebd c\u00f9ng chi\u1ebfn l\u01b0\u1ee3c tri\u1ec3n khai ph\u00f9 h\u1ee3p. V\u1edbi nh\u1eefng gi\u00e1 tr\u1ecb n\u1ed5i tr\u1ed9i mang l\u1ea1i, chatbot ng\u1eef c\u1ea3nh s\u1ebd gi\u00fap doanh nghi\u1ec7p b\u01b0\u1edbc \u0111\u1ea7u \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ed3ng th\u1eddi t\u1eebng b\u01b0\u1edbc t\u1ea1o tr\u1ea3i nghi\u1ec7m \u0111\u1ed9t ph\u00e1. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ngay t\u1eeb b\u00e2y gi\u1edd, \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c tri\u1ec3n khai chatbot ng\u1eef c\u1ea3nh ph\u00f9 h\u1ee3p, h\u00e3y \u0111\u1ec3 l\u1ea1i th\u00f4ng tin <a href=\"https:\/\/emandai.net\/lien-he-em-and-ai\/\"><span style=\"color: #3366ff;\"><em><strong>t\u1ea1i \u0111\u00e2y<\/strong><\/em><\/span><\/a> , \u0111\u1ed9i ng\u0169 t\u01b0 v\u1ea5n s\u1ebd li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp \u0111\u1ec3 h\u1ed7 tr\u1ee3.<\/span><\/p>\n<p dir=\"auto\">&#8212;-<br \/>\nEM&amp;AI &#8211; N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng Vi\u1ec7t Nam<br \/>\nHotline: 0934 312 345<br \/>\nEmail: info@emandai.net<br \/>\nAddress: 7th floor, Duong Viet Building, 30 Nguyen Huu Tho, Danang, Vietnam<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u00f4ng ngh\u1ec7 AI t\u1ea1o ti\u1ec1n \u0111\u1ec1 cho chatbot ng\u1eef c\u1ea3nh ra \u0111\u1eddi v\u1edbi kh\u1ea3 n\u0103ng&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1334,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[859,601,327],"tags":[258,354],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1328"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1328"}],"version-history":[{"count":10,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1328\/revisions"}],"predecessor-version":[{"id":1338,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1328\/revisions\/1338"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1334"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}