{"id":1421,"date":"2020-10-08T04:34:35","date_gmt":"2020-10-08T04:34:35","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1421"},"modified":"2025-01-07T10:16:42","modified_gmt":"2025-01-07T10:16:42","slug":"cac-ung-dung-cua-chatbot-hoi-thoai-ai-thay-doi-tuong-lai-ngang-ngan-hang","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/cac-ung-dung-cua-chatbot-hoi-thoai-ai-thay-doi-tuong-lai-ngang-ngan-hang\/","title":{"rendered":"C\u00e1c \u1ee9ng d\u1ee5ng c\u1ee7a chatbot h\u1ed9i tho\u1ea1i AI gi\u00fap thay \u0111\u1ed5i t\u01b0\u01a1ng lai ng\u00e0nh ng\u00e2n h\u00e0ng"},"content":{"rendered":"<p><b><i>\u0110\u1ec3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng d\u1ecbch v\u1ee5 b\u1ec1n v\u1eefng c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng ng\u00e0y c\u00e0ng cao c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00e1c ng\u00e2n h\u00e0ng v\u00e0 t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh, \u0111ang \u0111\u1ea7u t\u01b0 m\u1ea1nh m\u1ebd v\u00e0o gi\u1ea3i ph\u00e1p chatbot h\u1ed9i tho\u1ea1i AI \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng. Nh\u1eefng chatbot n\u00e0y ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t nh\u00e2n vi\u00ean th\u1eadt s\u1ef1 c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u00fang y\u00eau c\u1ea7u, v\u00e0o \u0111\u00fang th\u1eddi \u0111i\u1ec3m v\u00e0 h\u01a1n h\u1ebft l\u00e0 mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 ng\u00e2n h\u00e0ng to\u00e0n di\u1ec7n.\u00a0<\/i><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Nh\u1eefng ng\u00e2n h\u00e0ng h\u00e0ng \u0111\u1ea7u tr\u00ean th\u1ebf gi\u1edbi \u0111\u00e3 \u1ee9ng d\u1ee5ng r\u1ed9ng r\u00e3i chatbot h\u1ed9i tho\u1ea1i AI v\u00e0o quy tr\u00ecnh ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng. C\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn chatbot Erica c\u1ee7a Bank of America \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t tr\u1ee3 l\u00fd t\u00e0i ch\u00ednh c\u00e1 nh\u00e2n c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng m\u1edf th\u1ebb, kh\u00f3a th\u1ebb, tra c\u1ee9u s\u1ed1 d\u01b0a, \u0111\u01b0a ra l\u1eddi khuy\u00ean t\u00e0i ch\u00ednh,&#8230;. Sau h\u01a1n 1 n\u0103m ra m\u1eaft, tr\u1ee3 l\u00fd \u1ea3o Erica \u0111\u00e3 thu h\u00fat h\u01a1n 10 tri\u1ec7u ng\u01b0\u1eddi s\u1eed d\u1ee5ng. M\u1ed9t tr\u1ee3 l\u00fd \u1ea3o n\u1ed5i ti\u1ebfng kh\u00e1c l\u00e0 COIN c\u1ee7a JPMorgan \u0111\u00e3 gi\u00fap ng\u00e2n h\u00e0ng ti\u1ebft ki\u1ec7m h\u01a1n 360.000 gi\u1edd lao \u0111\u1ed9ng \u0111\u1ed3ng th\u1eddi t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd c\u1ee7a nh\u1eefng ng\u00e2n h\u00e0ng n\u00e0y \u0111\u1ec1u \u0111\u01b0a ra nh\u1eadn \u0111\u1ecbnh <em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>chatbot h\u1ed9i tho\u1ea1i AI<\/strong> <\/a><\/span><\/em>m\u1edf ra \u201ck\u1ef7 nguy\u00ean m\u1edbi\u201d cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, l\u00e0m n\u00e2ng t\u1ea7m th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u1ea1o gi\u00e1 tr\u1ecb c\u1ea1nh tranh l\u00e2u d\u00e0i. Qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y, ng\u01b0\u1eddi \u0111\u1ecdc s\u1ebd c\u00f3 c\u00e1ch nh\u00ecn r\u00f5 r\u00e0ng h\u01a1n v\u1ec1 c\u00e1ch m\u00e0 chatbot h\u1ed9i tho\u1ea1i AI \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng trong vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1464\" aria-describedby=\"caption-attachment-1464\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1464\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/ung-dung-AI-trong-ngan-hang.jpg\" alt=\"\u1ee8ng d\u1ee5ng AI trong ng\u00e2n h\u00e0ng\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/ung-dung-AI-trong-ngan-hang.jpg 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/ung-dung-AI-trong-ngan-hang-300x200.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/ung-dung-AI-trong-ngan-hang-768x512.jpg 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-1464\" class=\"wp-caption-text\">\u1ee8ng d\u1ee5ng AI trong ng\u00e2n h\u00e0ng<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Chatbot_hoi_thoai_AI_thay_nhan_vien_tra_loi_FAQ\"><span class=\"toc_number toc_depth_1\">1<\/span> Chatbot h\u1ed9i tho\u1ea1i AI thay nh\u00e2n vi\u00ean tr\u1ea3 l\u1eddi FAQ<\/a><\/li><li><a href=\"#Chatbot_hoi_thoai_AI_ho_tro_khach_hang_247\"><span class=\"toc_number toc_depth_1\">2<\/span> Chatbot h\u1ed9i tho\u1ea1i AI h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7<\/a><\/li><li><a href=\"#Dua_ra_loi_khuyen_tai_chinh\"><span class=\"toc_number toc_depth_1\">3<\/span> \u0110\u01b0a ra l\u1eddi khuy\u00ean t\u00e0i ch\u00ednh\u00a0<\/a><\/li><li><a href=\"#Marketing_ca_nhan_hoa\"><span class=\"toc_number toc_depth_1\">4<\/span> Marketing c\u00e1 nh\u00e2n h\u00f3a\u00a0<\/a><\/li><li><a href=\"#Phan_hoi_cua_khach_hang\"><span class=\"toc_number toc_depth_1\">5<\/span> Ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0<\/a><\/li><li><a href=\"#Chatbot_hoi_thoai_AI_trao_quyen_cho_khach_hang_tu_phuc_vu\"><span class=\"toc_number toc_depth_1\">6<\/span> Chatbot h\u1ed9i tho\u1ea1i AI trao quy\u1ec1n cho kh\u00e1ch h\u00e0ng t\u1ef1 ph\u1ee5c v\u1ee5<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Chatbot_hoi_thoai_AI_thay_nhan_vien_tra_loi_FAQ\">Chatbot h\u1ed9i tho\u1ea1i AI thay nh\u00e2n vi\u00ean tr\u1ea3 l\u1eddi FAQ<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">T\u01b0 v\u1ea5n vi\u00ean th\u01b0\u1eddng nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n &amp; l\u1eb7p \u0111i l\u1eb7p l\u1ea1i t\u1eeb kh\u00e1ch h\u00e0ng. X\u1eed l\u00fd nh\u1eefng c\u00e2u h\u1ecfi n\u00e0y kh\u00f4ng qu\u00e1 kh\u00f3, nh\u01b0ng s\u1ed1 l\u01b0\u1ee3ng l\u1edbn khi\u1ebfn nh\u00e2n vi\u00ean t\u1ed1n nhi\u1ec1u th\u1eddi gian v\u00e0 khi\u1ebfn h\u1ecd kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng t\u1ed1t qu\u1ef9 th\u1eddi gian c\u1ee7a m\u00ecnh cho nh\u1eefng t\u00e1c v\u1ee5 ph\u1ee9c t\u1ea1p. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn gi\u1ea3m hi\u1ec7u qu\u1ea3 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Chatbot h\u1ed9i tho\u1ea1i AI c\u00f3 th\u1ec3 thay nh\u00e2n vi\u00ean x\u1eed l\u00fd ngay l\u1eadp t\u1ee9c nh\u1eefng c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i t\u1ef1 nhi\u00ean nh\u01b0 ng\u01b0\u1eddi<\/span><\/p>\n<h2><\/h2>\n<h2><span id=\"Chatbot_hoi_thoai_AI_ho_tro_khach_hang_247\"><b><a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">Chatbot h\u1ed9i tho\u1ea1i AI<\/a> h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Khi \u0111\u1ed1i m\u1eb7t v\u1edbi v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn t\u00e0i ch\u00ednh, kh\u00e1ch h\u00e0ng mong mu\u1ed1n m\u00ecnh \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 ngay. Tuy nhi\u00ean, t\u01b0 v\u1ea5n vi\u00ean ch\u1ec9 c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 trong gi\u1edd l\u00e0m vi\u1ec7c h\u00e0nh ch\u00ednh. \u0110\u00e1p \u1ee9ng d\u1ecbch v\u1ee5 24\/7 v\u1eabn c\u00f2n th\u00e1ch th\u1ee9c v\u1ec1 chi ph\u00ed qu\u1ea3n l\u00fd &amp; nh\u00e2n s\u1ef1. Tuy nhi\u00ean, chatbot h\u1ed9i tho\u1ea1i AI c\u00f3 th\u1ec3 gi\u00fap ng\u00e2n h\u00e0ng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00e1p \u1ee9ng d\u1ecbch v\u1ee5 24\/7, gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 cho nh\u1eefng t\u00e1c v\u1ee5 quan tr\u1ecdng.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1429\" aria-describedby=\"caption-attachment-1429\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1429\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/AI-ho-tro-khach-hang-ngan-hang-247-1024x816.png\" alt=\"AI h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7\" width=\"600\" height=\"478\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/AI-ho-tro-khach-hang-ngan-hang-247-1024x816.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/AI-ho-tro-khach-hang-ngan-hang-247-300x239.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/AI-ho-tro-khach-hang-ngan-hang-247-768x612.png 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/AI-ho-tro-khach-hang-ngan-hang-247.png 1300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-1429\" class=\"wp-caption-text\">AI h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"Dua_ra_loi_khuyen_tai_chinh\"><b>\u0110\u01b0a ra l\u1eddi khuy\u00ean t\u00e0i ch\u00ednh\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Chatbot h\u1ed9i tho\u1ea1i AI c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng theo d\u00f5i t\u00e0i ch\u00ednh, \u0111\u1ea3m b\u1ea3o s\u1ef1 c\u00e2n b\u1eb1ng khi \u0111\u01b0a ra th\u00f4ng b\u00e1o v\u1ec1 c\u00e1c kho\u1ea3n chi. Chatbot h\u1ed9i tho\u1ea1i c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c t\u00e0i ch\u00ednh c\u00e1 nh\u00e2n th\u00f4ng qua vi\u1ec7c \u0111\u01b0a ra l\u1eddi khuy\u00ean v\u1ec1 k\u1ebf ho\u1ea1ch thu chi v\u00e0 g\u1ee3i \u00fd m\u1ed9t s\u1ed1 tips gi\u00fap h\u1ecd ti\u1ebft ki\u1ec7m h\u01a1n. Kh\u1ea3 n\u0103ng n\u00e0y d\u1ef1a tr\u00ean t\u00ednh n\u0103ng ph\u00e2n t\u00edch l\u1ecbch s\u1eed chi ti\u00eau v\u00e0 l\u1ecbch s\u1eed giao d\u1ecbch tr\u01b0\u1edbc \u0111\u00f3 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u00a0Xem th\u00eam: <a href=\"http:\/\/emandai.net\/blog\/ngan-hang-hdfc-tang-truong-khach-hang-voi-tro-ly-ao\/\"><em><span style=\"color: #0000ff;\"><strong>NG\u00c2N H\u00c0NG HDFC GIA T\u0102NG 67% KH\u00c1CH H\u00c0NG TI\u1ec0M N\u0102NG V\u1edaI TR\u1ee2 L\u00dd \u1ea2O<\/strong><\/span><\/em><\/a><\/span><\/p><\/blockquote>\n<div class=\"mceTemp\"><\/div>\n<p>&nbsp;<\/p>\n<h2><span id=\"Marketing_ca_nhan_hoa\"><b>Marketing c\u00e1 nh\u00e2n h\u00f3a\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Trong k\u1ef7 nguy\u00ean s\u1ed1 c\u1ea1nh tranh kh\u1ed1c li\u1ec7t, tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a tr\u1edf th\u00e0nh y\u1ebfu t\u1ed1 ti\u00ean quy\u1ebft \u0111\u1ec3 ng\u00e2n h\u00e0ng gia t\u0103ng gi\u00e1 tr\u1ecb c\u1ea1nh tranh, gi\u1eef ch\u00e2n ho\u1eb7c thu h\u00fat kh\u00e1ch h\u00e0ng. Truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p c\u00e1 nh\u00e2n h\u00f3a, mang \u0111\u1ebfn nh\u1eefng khuy\u1ebfn m\u00e3i b\u1ea5t ng\u1edd v\u00e0o s\u1ef1 ki\u1ec7n quan tr\u1ecdng hay g\u1ee3i \u00fd s\u1ea3n ph\u1ea9m theo s\u1edf th\u00edch \u0111\u00fang th\u1eddi \u0111i\u1ec3m c\u00f3 th\u1ec3 gi\u00fap t\u0103ng doanh thu m\u1ea1nh m\u1ebd. Chatbot h\u1ed9i tho\u1ea1i AI c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n t\u1ed1t nhi\u1ec7m v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a n\u00e0y d\u1ef1a tr\u00ean vi\u1ec7c ph\u00e2n t\u00edch d\u1eef li\u1ec7u h\u00e0nh vi kh\u00e1ch h\u00e0ng, th\u00f4ng tin m\u00e0 h\u1ecd cung c\u1ea5p ho\u1eb7c l\u1ecbch s\u1eed giao d\u1ecbch.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Phan_hoi_cua_khach_hang\"><b>Ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng r\u1ea5t quan tr\u1ecdng v\u1edbi c\u00e1c ng\u00e0nh d\u1ecbch v\u1ee5, \u0111\u1eb7c bi\u1ec7t l\u00e0 ng\u00e0nh ng\u00e2n h\u00e0ng. Nh\u1eefng \u00fd ki\u1ebfn, l\u1eddi khen hay th\u1eadm ch\u00ed l\u00e0 l\u1eddi ph\u00e0n n\u00e0n s\u1ebd l\u00e0 d\u1eef li\u1ec7u qu\u00fd gi\u00e1 kh\u00f4ng ch\u1ec9 g\u00f3p ph\u1ea7n gi\u00fap ng\u00e2n h\u00e0ng \u0111\u00e1nh gi\u00e1 \u0111\u00fang v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 hi\u1ec7n t\u1ea1i m\u00e0 c\u00f2n gi\u00fap khai th\u00e1c nh\u1eefng &#8220;insight&#8221; ti\u1ec1m \u1ea9n. Chatbot h\u1ed9i tho\u1ea1i AI c\u00f3 th\u1ec3 l\u00e0m t\u1ed1t vai tr\u00f2 thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng, ng\u01b0\u1eddi qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n h\u1ecfi \u0111\u00e1p \u0111\u1ec3 kh\u00e1ch h\u00e0ng \u0111\u01b0a ra \u00fd ki\u1ebfn c\u00e1 nh\u00e2n. D\u1ef1a tr\u00ean b\u00e1o c\u00e1o cu\u1ed1i c\u00f9ng, ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 \u0111\u01b0a ra k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng th\u1ef1c hi\u1ec7n m\u1ed9t s\u1ed1 thay \u0111\u1ed5i ph\u00f9 h\u1ee3p.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Chatbot_hoi_thoai_AI_trao_quyen_cho_khach_hang_tu_phuc_vu\"><b>Chatbot h\u1ed9i tho\u1ea1i AI trao quy\u1ec1n cho kh\u00e1ch h\u00e0ng t\u1ef1 ph\u1ee5c v\u1ee5<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Chatbot AI \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t giao d\u1ecbch vi\u00ean th\u1ef1c th\u1ee5, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u00ecm ki\u1ebfm ATM g\u1ea7n nh\u1ea5t, m\u1edf t\u00e0i kho\u1ea3n, ki\u1ec3m gia s\u1ed1 d\u01b0 ho\u1eb7c th\u1ef1c hi\u1ec7n c\u00e1c giao d\u1ecbch chuy\u1ec3n ti\u1ec1n, v\u00e0 nhi\u1ec1u h\u01a1n n\u1eefa\u2026 Ch\u1ec9 th\u00f4ng qua t\u01b0\u01a1ng t\u00e1c h\u1ed9i tho\u1ea1i d\u1ec5 d\u00e0ng v\u00e0 nhanh g\u1ecdn, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1ef1 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ebfn ph\u00f2ng giao d\u1ecbch.\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c tri\u1ec3n khai chatbot h\u1ed9i tho\u1ea1i AI c\u0169ng \u0111\u00f2i h\u1ecfi c\u00e1c ng\u00e2n h\u00e0ng c\u1ea7n c\u00f3 b\u01b0\u1edbc chuy\u1ec3n m\u00ecnh ph\u00f9 h\u1ee3p \u0111\u1ec3 b\u1eaft k\u1ecbp v\u1edbi xu h\u01b0\u1edbng ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin, mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng. C\u00e1c ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc vi\u1ec7c thu\u00ea ngo\u00e0i c\u00e1c n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng chatbot h\u1ed9i tho\u1ea1i AI s\u1eb5n c\u00f3 b\u00ean c\u1ea1nh \u0111\u00f3 t\u1eadp trung th\u1eddi gian \u0111\u1ea7u t\u01b0 &amp; chu\u1ea9n b\u1ecb cho nh\u00e2n s\u1ef1 n\u0103ng l\u1ef1c \u201cchuy\u1ec3n \u0111\u1ed5i s\u1ed1\u201d \u0111\u1ec3 c\u00f3 b\u01b0\u1edbc \u0111i d\u00e0i h\u1ea1n v\u00e0 b\u1ec1n v\u1eefng.<\/span><\/p>\n<blockquote><p>T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 gi\u1ea3i ph\u00e1p Chatbot h\u1ed9i tho\u1ea1i AI c\u1ee7a EM&amp;AI <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><strong>t\u1ea1i \u0111\u00e2y<\/strong><\/em><\/a><\/span><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>\u0110\u1ec3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng d\u1ecbch v\u1ee5 b\u1ec1n v\u1eefng c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1445,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[348],"tags":[258,380,242,181],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1421"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1421"}],"version-history":[{"count":11,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1421\/revisions"}],"predecessor-version":[{"id":1730,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1421\/revisions\/1730"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1445"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1421"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1421"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}