{"id":1441,"date":"2020-10-08T04:39:50","date_gmt":"2020-10-08T04:39:50","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1441"},"modified":"2025-01-08T02:16:23","modified_gmt":"2025-01-08T02:16:23","slug":"chatbot-ho-tro-cham-soc-khach-hang-tu-dong-nhu-the-nao","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/chatbot-ho-tro-cham-soc-khach-hang-tu-dong-nhu-the-nao\/","title":{"rendered":"Chatbot h\u1ed7 tr\u1ee3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o?"},"content":{"rendered":"<p><em><span style=\"font-weight: 400;\">\u1ee8ng d\u1ee5ng chatbot v\u00e0o h\u1ec7 th\u1ed1ng kinh doanh h\u1ed7 tr\u1ee3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng \u0111ang \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p \u00e1p d\u1ee5ng ph\u1ed5 bi\u1ebfn. D\u01b0\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7, c\u00e1c\u00a0 chatbot n\u00e0y ng\u00e0y c\u00e0ng th\u00f4ng minh. Ch\u00fang kh\u00f4ng ch\u1ec9 gi\u00fap gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c vi\u1ec7c b\u00e1n h\u00e0ng. C\u00f9ng t\u00ecm hi\u1ec3u m\u1ed9t s\u1ed1 c\u00e1ch th\u1ee9c m\u00e0 chatbot gi\u00fap ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng nh\u00e9!\u00a0<\/span><\/em><\/p>\n<h2><\/h2>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Cac_giai_phap_cham_soc_khach_hang_tu_dong_pho_bien_ma_chatbot_mang_lai\"><span class=\"toc_number toc_depth_1\">1<\/span> C\u00e1c gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng ph\u1ed5 bi\u1ebfn m\u00e0 chatbot mang l\u1ea1i<\/a><ul><li><a href=\"#Tra_loi_tin_nhan_tu_dong\"><span class=\"toc_number toc_depth_2\">1.1<\/span> Tr\u1ea3 l\u1eddi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng<\/a><\/li><li><a href=\"#Gui_tin_nhan_tu_dong_cho_khach_hang_cu_8211_Remarketing\"><span class=\"toc_number toc_depth_2\">1.2<\/span> G\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng cho kh\u00e1ch h\u00e0ng c\u0169 &#8211; Remarketing<\/a><\/li><li><a href=\"#Livechat_cham_soc_khach_hang_tiem_nang\"><span class=\"toc_number toc_depth_2\">1.3<\/span> Livechat ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/a><\/li><\/ul><\/li><li><a href=\"#Nen_tang_xay_dung_chatbot_hoi_thoai_Virtual_Agent\"><span class=\"toc_number toc_depth_1\">2<\/span> N\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng chatbot h\u1ed9i tho\u1ea1i Virtual Agent\u00a0<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Cac_giai_phap_cham_soc_khach_hang_tu_dong_pho_bien_ma_chatbot_mang_lai\"><b>C\u00e1c gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng ph\u1ed5 bi\u1ebfn m\u00e0 chatbot mang l\u1ea1i<\/b><\/span><\/h2>\n<h3><span id=\"Tra_loi_tin_nhan_tu_dong\"><strong><i>Tr\u1ea3 l\u1eddi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng<\/i><\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Chatbot t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi ngay l\u1eadp t\u1ee9c m\u1ecdi y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng 24\/7. Kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng c\u1ea7n ph\u1ea3i m\u1ea5t th\u1eddi gian ch\u1edd \u0111\u1ee3i \u0111\u1ec3 \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3. V\u1edbi vi\u1ec7c \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, c\u00e1c chatbot ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng ng\u00e0y c\u00e0ng th\u00f4ng minh h\u01a1n. Ch\u00fang t\u01b0\u01a1ng t\u00e1c ng\u00e0y c\u00e0ng m\u01b0\u1ee3t m\u00e0 nh\u01b0 ng\u01b0\u1eddi th\u1eadt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c chatbot \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p ph\u1ed5 bi\u1ebfn tr\u00ean m\u1ecdi k\u00eanh b\u00e1n h\u00e0ng c\u1ee7a doanh nghi\u1ec7p nh\u01b0 Website, Zalo, Facebook Messenger\u2026<\/span><\/p>\n<h3><\/h3>\n<h3><span id=\"Gui_tin_nhan_tu_dong_cho_khach_hang_cu_8211_Remarketing\"><strong><i>G\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng cho kh\u00e1ch h\u00e0ng c\u0169 &#8211; Remarketing<\/i><\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i c\u00e1c gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng nh\u01b0 email MKT, SMS hay g\u1ecdi \u0111i\u1ec7n, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua c\u00e1c k\u00eanh social (Facebook Messenger, Zalo) c\u0169ng \u0111ang \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p quan t\u00e2m ph\u00e1t tri\u1ec3n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gi\u1ea3i ph\u00e1p n\u00e0y gi\u00fap truy\u1ec1n t\u1ea3i \u0111\u1ebfn c\u00e1c t\u1ec7p \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng kh\u00e1c nhau m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng. Doanh nghi\u1ec7p s\u1ebd d\u1ec5 d\u00e0ng t\u1ea1o ra c\u00e1c k\u1ecbch b\u1ea3n remarketing \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u1edbi chi ph\u00ed g\u1ea7n nh\u01b0 b\u1eb1ng kh\u00f4ng. \u0110\u00e2y l\u00e0 k\u00eanh b\u00e1n h\u00e0ng c\u1ef1c hi\u1ec7u qu\u1ea3 v\u00ec t\u1ec9 l\u1ec7 m\u1edf tin nh\u1eafn l\u00ean \u0111\u1ebfn 90%.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1442\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/cb.jpg\" alt=\"\" width=\"600\" height=\"462\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/cb.jpg 650w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/cb-300x231.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<h3><\/h3>\n<h3><span id=\"Livechat_cham_soc_khach_hang_tiem_nang\"><strong><i>Livechat ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/i><\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Chatbot k\u1ebft h\u1ee3p nhu\u1ea7n nhuy\u1ec5n v\u1edbi nh\u00e2n vi\u00ean gi\u00fap d\u1ec5 d\u00e0ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. Th\u00f4ng qua m\u00e0n h\u00ecnh livechat nh\u00e2n vi\u00ean s\u1ebd d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd danh s\u00e1ch kh\u00e1ch h\u00e0ng \u0111\u00e3 v\u00e0 \u0111ang t\u01b0\u01a1ng t\u00e1c. T\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 ph\u00e2n lo\u1ea1i v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng theo c\u00e1c nh\u00f3m kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng kh\u00e1c nhau.\u00a0<\/span><\/p>\n<h2><\/h2>\n<h2><span id=\"Nen_tang_xay_dung_chatbot_hoi_thoai_Virtual_Agent\"><b>N\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng chatbot h\u1ed9i tho\u1ea1i Virtual Agent\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">N\u1ec1n t\u1ea3ng t\u1ea1o chatbot h\u1ed9i tho\u1ea1i Virtual Agent c\u1ee7a EM&amp;AI gi\u00fap t\u1ea1o ra c\u00e1c chatbot h\u1ed7 tr\u1ee3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng v\u01b0\u1ee3t ngo\u00e0i mong \u0111\u1ee3i c\u1ee7a doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i c\u00e1c t\u00ednh n\u0103ng nh\u01b0 tr\u1ea3 l\u1eddi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng, g\u1eedi tin nh\u1eafn h\u00e0ng lo\u1ea1t, h\u1eb9n l\u1ecbch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng. Chatbot \u0111\u01b0\u1ee3c t\u1ea1o ra t\u1eeb n\u1ec1n t\u1ea3ng Virtual Agent c\u00f2n c\u00f3 kh\u1ea3 n\u0103ng k\u1ebft h\u1ee3p v\u1edbi nh\u00e2n vi\u00ean x\u1eed l\u00fd y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng th\u00f4ng qua livechat.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u00e0n h\u00ecnh livechat kh\u00f4ng ch\u1ec9 gi\u00fap nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i v\u00e0 danh s\u00e1ch kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n gi\u00fap doanh nghi\u1ec7p kh\u00e1m ph\u00e1 h\u00e0nh vi kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c b\u00e1o c\u00e1o th\u1ed1ng k\u00ea tr\u1ef1c quan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">N\u1ec1n t\u1ea3ng Virtual Agent c\u1ee7a EM&amp;AI c\u00f2n gi\u00fap t\u1ea1o v\u00e0 qu\u1ea3n l\u00fd nhi\u1ec1u chatbot tr\u00ean c\u00f9ng m\u1ed9t n\u1ec1n t\u1ea3ng. Th\u00edch h\u1ee3p v\u1edbi c\u00e1c doanh nghi\u1ec7p c\u00f3 nhi\u1ec1u chi nh\u00e1nh, c\u1eeda h\u00e0ng.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1446\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/Livechat-ph\u1ed1i-h\u1ee3p-gi\u1eefa-chatbot-v\u00e0-nh\u00e2n-vi\u00ean.jpg\" alt=\"\" width=\"600\" height=\"347\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/Livechat-ph\u1ed1i-h\u1ee3p-gi\u1eefa-chatbot-v\u00e0-nh\u00e2n-vi\u00ean.jpg 1361w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/Livechat-ph\u1ed1i-h\u1ee3p-gi\u1eefa-chatbot-v\u00e0-nh\u00e2n-vi\u00ean-300x173.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/Livechat-ph\u1ed1i-h\u1ee3p-gi\u1eefa-chatbot-v\u00e0-nh\u00e2n-vi\u00ean-1024x591.jpg 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/Livechat-ph\u1ed1i-h\u1ee3p-gi\u1eefa-chatbot-v\u00e0-nh\u00e2n-vi\u00ean-768x444.jpg 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c chatbot t\u1ea1o ra t\u1eeb Virtual Agent c\u00f2n gi\u00fap t\u1ea1o ra c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i th\u00f4ng minh nh\u1edd t\u00ednh n\u0103ng qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i theo ng\u1eef c\u1ea3nh. Thay v\u00ec nh\u1eadn di\u1ec7n c\u00e1c keyword, c\u00e1c chatbot n\u00e0y c\u00f3 kh\u1ea3 n\u0103ng nh\u1eadn di\u1ec7n v\u00e0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean c\u1ee7a ng\u01b0\u1eddi d\u00f9ng sau \u0111\u00f3 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i th\u00edch h\u1ee3p.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ti\u1ec7n \u00edch v\u00e0 hi\u1ec7u qu\u1ea3 l\u00e0 nh\u1eefng g\u00ec m\u00e0 chatbot EM&amp;AI Virtual Agent mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c t\u00ednh n\u0103ng \u01b0u vi\u1ec7t c\u1ee7a m\u00ecnh. V\u1edbi \u0111\u1ed9ng c\u01a1 l\u00e0 nh\u1eefng c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn nh\u1ea5t hi\u1ec7n nay, Virual Agent l\u00e0 n\u1ec1n t\u1ea3ng gi\u00fap t\u1ea1o ra c\u00e1c chatbot h\u1ed9i tho\u1ea1i th\u00f4ng minh. Kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng m\u00e0 c\u00f2n gi\u00fap t\u1ed1i \u01b0u nh\u00e2n s\u1ef1, chi ph\u00ed v\u1eadn h\u00e0nh v\u00e0 t\u0103ng doanh s\u1ed1.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/emandai.net\/vi\/virtual-agent-vn\/\"><i><span style=\"font-weight: 400;\">&gt;&gt; T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 EM&amp;AI Virtual Agent.<\/span><\/i><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u1ee8ng d\u1ee5ng chatbot v\u00e0o h\u1ec7 th\u1ed1ng kinh doanh h\u1ed7 tr\u1ee3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1447,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[859,601,327],"tags":[],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1441"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1441"}],"version-history":[{"count":3,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1441\/revisions"}],"predecessor-version":[{"id":1454,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1441\/revisions\/1454"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1447"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}