{"id":1469,"date":"2020-10-14T08:18:10","date_gmt":"2020-10-14T08:18:10","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1469"},"modified":"2025-01-07T10:16:27","modified_gmt":"2025-01-07T10:16:27","slug":"cac-ung-dung-cua-giai-phap-chatbot-hoi-thoai-ai-trong-linh-vuc-bao-hiem","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/cac-ung-dung-cua-giai-phap-chatbot-hoi-thoai-ai-trong-linh-vuc-bao-hiem\/","title":{"rendered":"\u1ee8ng d\u1ee5ng c\u1ee7a chatbot h\u1ed9i tho\u1ea1i AI trong l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m"},"content":{"rendered":"<p>Theo kh\u1ea3o s\u00e1t c\u1ee7a Accenture, 57% l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m cho r\u1eb1ng \u201c\u1ee8ng d\u1ee5ng gi\u1ea3i ph\u00e1p <a href=\"http:\/\/emandai.net\/blog\/cac-ung-dung-cua-giai-phap-chatbot-hoi-thoai-ai-trong-linh-vuc-bao-hiem\/\" rel=\"noopener noreferrer\"><em><strong>chatbot h\u1ed9i tho\u1ea1i AI<\/strong><\/em><\/a> s\u1ebd t\u1ea1o ra nh\u1eefng thay \u0111\u1ed5i c\u0103n b\u1ea3n cho ng\u00e0nh b\u1ea3o hi\u1ec3m trong ba n\u0103m t\u1edbi\u201d. Nh\u1eefng gi\u1ea3i ph\u00e1p n\u00e0y mang \u0111\u1ebfn tri\u1ec3n v\u1ecdng thay \u0111\u1ed5i m\u1ea1nh m\u1ebd v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho c\u00e1c \u0111\u1ea1i l\u00fd v\u00e0 chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n b\u1ea3o hi\u1ec3m. Sau \u0111\u00e2y l\u00e0 c\u00e1c tr\u01b0\u1eddng h\u1ee3p \u1ee9ng d\u1ee5ng gi\u1ea3i ph\u00e1p h\u1ed9i tho\u1ea1i AI trong l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/ung-dung-chatbot-hoi-thoai-AI-trong-nganh-bao-hiem.png\" alt=\"\" \/><\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#i\"><span class=\"toc_number toc_depth_1\">1<\/span> \u00a0<\/a><\/li><li><a href=\"#Tu_van_san_pham\"><span class=\"toc_number toc_depth_1\">2<\/span> T\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m<\/a><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_1\">3<\/span> \u00a0<\/a><\/li><li><a href=\"#Thu_thap_thong_tin_khach_hang_tiem_nang\"><span class=\"toc_number toc_depth_1\">4<\/span> Thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_1\">5<\/span> \u00a0<\/a><\/li><li><a href=\"#Chatbot_hoi_thoai_AI_giup_gia_tang_chuyen_doi\"><span class=\"toc_number toc_depth_1\">6<\/span> Chatbot h\u1ed9i tho\u1ea1i AI gi\u00fap gia t\u0103ng chuy\u1ec3n \u0111\u1ed5i<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_1\">7<\/span> \u00a0<\/a><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_1\">8<\/span> \u00a0<\/a><\/li><li><a href=\"#Xu_ly_yeu_cau_ho_tro_thanh_toan\"><span class=\"toc_number toc_depth_1\">9<\/span> X\u1eed l\u00fd y\u00eau c\u1ea7u &amp; h\u1ed7 tr\u1ee3 thanh to\u00e1n<\/a><\/li><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_1\">10<\/span> \u00a0<\/a><\/li><li><a href=\"#Tro_ly_cho_chuyen_vien_bao_hiem\"><span class=\"toc_number toc_depth_1\">11<\/span> Tr\u1ee3 l\u00fd cho chuy\u00ean vi\u00ean b\u1ea3o hi\u1ec3m<\/a><\/li><\/ul><\/div>\n<h2><span id=\"i\">\u00a0<\/span><\/h2>\n<h2><span id=\"Tu_van_san_pham\">T\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m<\/span><\/h2>\n<p>\u00a0<\/p>\n<p>Kh\u00e1ch h\u00e0ng ng\u00e0ng m\u1ed9t y\u00eau c\u1ea7u cao h\u01a1n v\u1ec1 d\u1ecbch v\u1ee5 v\u00e0 t\u01b0 v\u1ea5n t\u1ee9c th\u1eddi. Nghi\u00ean c\u1ee9u cho th\u1ea5y r\u1eb1ng n\u1ebfu m\u1ed9t truy v\u1ea5n c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i trong v\u00f2ng 5 ph\u00fat, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i th\u00e0nh kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng s\u1ebd gi\u1ea3m h\u01a1n 400%. Trong nh\u1eefng t\u00ecnh hu\u1ed1ng nh\u01b0 v\u1eady, s\u1ef1 hi\u1ec7n di\u1ec7n c\u1ee7a m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o b\u1ea3o hi\u1ec3m kh\u00f4ng ch\u1ec9 l\u00e0m t\u0103ng c\u01a1 h\u1ed9i chuy\u1ec3n \u0111\u1ed5i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u00e0 c\u00f2n khi\u1ebfn ng\u01b0\u1eddi d\u00f9ng h\u00e0i l\u00f2ng v\u1edbi c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c, \u0111\u1ea3m b\u1ea3o ngu\u1ed3n th\u00f4ng tin ch\u00ednh th\u1ed1ng.<\/p>\n<p>Gi\u1ea3i ph\u00e1p chatbot h\u1ed9i tho\u1ea1i AI c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m k\u1ecbp th\u1eddi \u0111\u1ed3ng th\u1eddi \u0111\u01b0a ra nh\u1eefng h\u01b0\u1edbng d\u1eabn v\u1ec1 quy tr\u00ecnh, \u0111\u1ec1 xu\u1ea5t s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m ph\u00f9 h\u1ee3p d\u1ef1a tr\u00ean h\u1ed3 s\u01a1 v\u00e0 th\u00f4ng tin \u0111\u1ea7u v\u00e0o c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h2><span id=\"i-2\">\u00a0<\/span><\/h2>\n<h2><span id=\"Thu_thap_thong_tin_khach_hang_tiem_nang\">Thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/span><\/h2>\n<p>\u00a0<\/p>\n<p>D\u1ef1a tr\u00ean c\u00e1c truy v\u1ea5n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, chatbot h\u1ed9i tho\u1ea1i AI c\u00f3 th\u1ec3 ph\u00e2n t\u1eadp kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p cho h\u1ecd c\u00e1c b\u00e1o gi\u00e1 v\u00e0 th\u00f4ng tin c\u00f3 li\u00ean quan. D\u1eef li\u1ec7u n\u00e0y c\u00f3 th\u1ec3 l\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n b\u1ea3o hi\u1ec3m v\u1ec1 nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111ang t\u00ecm ki\u1ebfm v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh \u0111\u1ed9ng t\u01b0\u01a1ng \u1ee9ng.<\/p>\n<h2><span id=\"i-3\">\u00a0<\/span><\/h2>\n<h2><span id=\"Chatbot_hoi_thoai_AI_giup_gia_tang_chuyen_doi\">Chatbot h\u1ed9i tho\u1ea1i AI gi\u00fap gia t\u0103ng chuy\u1ec3n \u0111\u1ed5i<\/span><\/h2>\n<p>\u00a0<\/p>\n<p>M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch c\u1ee7a chatbot h\u1ed9i tho\u1ea1i AI \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m l\u00e0 n\u00f3 kh\u00f4ng ch\u1ec9 thu h\u1eb9p kho\u1ea3ng c\u00e1ch gi\u1eefa kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p m\u00e0 c\u00f2n gi\u00fap x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u00fd \u0111\u1ecbnh, nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a h\u1ecd. D\u1ef1a tr\u00ean d\u1eef li\u1ec7u truy v\u1ea5n c\u1ee7a kh\u00e1ch h\u00e0ng, chatbot AI c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c t\u1eadp kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 chuy\u1ec3n cho chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n b\u1ea3o hi\u1ec3m. \u0110\u1ed3ng th\u1eddi, c\u00f2n gi\u00fap \u0111i\u1ec1u h\u01b0\u1edbng kh\u00e1ch h\u00e0ng \u0111\u1eb7t l\u1ecbch h\u1eb9n g\u1eb7p nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n, th\u00f4ng qua nh\u1eefng t\u01b0\u01a1ng t\u00e1c h\u1ed9i tho\u1ea1i \u0111\u01a1n gi\u1ea3n. B\u1eb1ng c\u00e1ch n\u00e0y, c\u00e1c chatbot AI c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 gia t\u0103ng chuy\u1ec3n \u0111\u1ed5i cho doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m.<\/p>\n<h2><span id=\"i-4\">\u00a0<\/span><\/h2>\n<p><img decoding=\"async\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/chatbot-hoi-thoai-AI-gia-tang-luot-chuyen-doi-1024x551.png\" alt=\"\" \/><\/p>\n<h2><span id=\"i-5\">\u00a0<\/span><\/h2>\n<h2><span id=\"Xu_ly_yeu_cau_ho_tro_thanh_toan\">X\u1eed l\u00fd y\u00eau c\u1ea7u &amp; h\u1ed7 tr\u1ee3 thanh to\u00e1n<\/span><\/h2>\n<p>\u00a0<\/p>\n<p>Chatbot h\u1ed9i tho\u1ea1i AI c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c tr\u01b0\u1eddng h\u1ee3p y\u00eau c\u1ea7u b\u1ea3o hi\u1ec3m. B\u00ean c\u1ea1nh \u0111\u00f3 l\u00e0 t\u00ednh n\u0103ng nh\u1eafc nh\u1edf kho\u1ea3n thanh to\u00e1n ph\u00ed b\u1ea3o hi\u1ec3m \u0111\u1ecbnh k\u1ef3. Gi\u1ea3i ph\u00e1p c\u0169ng l\u00e0m \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh thanh to\u00e1n th\u00f4ng qua vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 h\u01b0\u1edbng d\u1eabn, \u0111i\u1ec1u h\u01b0\u1edbng thao t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h2><span id=\"i-6\">\u00a0<\/span><\/h2>\n<h2><span id=\"Tro_ly_cho_chuyen_vien_bao_hiem\">Tr\u1ee3 l\u00fd cho chuy\u00ean vi\u00ean b\u1ea3o hi\u1ec3m<\/span><\/h2>\n<p>\u00a0<\/p>\n<p>V\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a tr\u00ed th\u00f4ng minh nh\u00e2n t\u1ea1o, chatbot h\u1ed9i tho\u1ea1i AI c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 chuy\u00ean vi\u00ean b\u1ea3o hi\u1ec3m tra c\u1ee9u th\u00f4ng tin kh\u00e1ch h\u00e0ng, tra c\u1ee9u l\u1ecbch h\u1eb9n t\u01b0 v\u1ea5n v\u00e0 h\u01a1n th\u1ebf n\u1eefa. V\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a tr\u1ee3 l\u00fd \u1ea3o n\u00e0y, c\u00e1c chuy\u00ean vi\u00ean b\u1ea3o hi\u1ec3m kh\u00f4ng c\u1ea7n ph\u1ea3i thao t\u00e1c tr\u00ean c\u00e1c ph\u1ea7n m\u1ec1m ph\u1ee9c t\u1ea1p \u0111\u1ed3ng th\u1eddi c\u00f3 th\u1ec3 truy c\u1eadp m\u1ecdi l\u00fac m\u1ecdi n\u01a1i.<\/p>\n<p>Nh\u01b0 v\u1eady, chatbot h\u1ed9i tho\u1ea1i AI l\u00e0 m\u1ed9t xu th\u1ebf t\u1ea5t y\u1ebfu kh\u00f4ng th\u1ec3 b\u1ecf qua. Doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m c\u1ea7n n\u1eafm b\u1eaft xu h\u01b0\u1edbng v\u00e0 c\u00f3 nh\u1eefng k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng ph\u00f9 h\u1ee3p \u0111\u1ec3 \u0111\u00e1p \u1ee9ng th\u1ecb tr\u01b0\u1eddng.<\/p>\n<p>EM&amp;AI l\u00e0 \u0111\u01a1n v\u1ecb cung c\u1ea5p gi\u1ea3i ph\u00e1p chatbot h\u1ed9i tho\u1ea1i AI ti\u00ean ti\u1ebfn nh\u1ea5t hi\u1ec7n nay. V\u1edbi n\u1ec1n t\u1ea3ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean thu\u1ea7n Vi\u1ec7t m\u1ea1nh m\u1ebd, chatbot h\u1ed9i tho\u1ea1i AI s\u1edf h\u1eefu nh\u1eefng t\u00ednh n\u0103ng v\u01b0\u1ee3t tr\u1ed9i c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p>\u00a0<\/p>\n<blockquote>\n<p>Xem th\u00eam v\u1ec1 <a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/blog\/emai-virtual-agent-nen-tang-xay-dung-tro-ly-ao-conversational-ai-thong-minh\/\"><strong>EM&amp;AI Virtual Agent \u2013 n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng tr\u1ee3 l\u00fd \u1ea3o Conversational AI th\u00f4ng minh<\/strong><\/a><\/p>\n<\/blockquote>\n<p>\t\t\t<a href=\"https:\/\/emandai.net\/lien-he-em-and-ai\/\" target=\"_blank\" role=\"button\" rel=\"noopener noreferrer\"><br \/>\n\t\t\t\t\t\tLI\u00caN H\u1ec6 T\u01af V\u1ea4N<br \/>\n\t\t\t\t\t<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Theo kh\u1ea3o s\u00e1t c\u1ee7a Accenture, 57% l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m cho r\u1eb1ng \u201c\u1ee8ng&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1472,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[348],"tags":[258,384,380],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1469"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1469"}],"version-history":[{"count":7,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1469\/revisions"}],"predecessor-version":[{"id":1552,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1469\/revisions\/1552"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1472"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1469"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1469"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}