{"id":1478,"date":"2020-10-15T02:11:09","date_gmt":"2020-10-15T02:11:09","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1478"},"modified":"2025-01-08T02:11:12","modified_gmt":"2025-01-08T02:11:12","slug":"tri-tue-nhan-tao-da-thay-doi-cach-thuc-giam-sat-chat-luong-cuoc-goi-cua-doanh-nghiep-nhu-the-nao","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/tri-tue-nhan-tao-da-thay-doi-cach-thuc-giam-sat-chat-luong-cuoc-goi-cua-doanh-nghiep-nhu-the-nao\/","title":{"rendered":"AI thay \u0111\u1ed5i c\u00e1ch gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi nh\u01b0 th\u1ebf n\u00e0o"},"content":{"rendered":"<p><a href=\"http:\/\/emandai.net\/blog\/tri-tue-nhan-tao-da-thay-doi-cach-thuc-giam-sat-chat-luong-cuoc-goi-cua-doanh-nghiep-nhu-the-nao\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><strong>Gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<\/strong> <\/em><\/a>l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 quan tr\u1ecdng, kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean m\u00e0 c\u00f2n \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. Tr\u01b0\u1edbc \u0111\u00e2y, gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng d\u01b0\u1eddng nh\u01b0 l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3. Tuy nhi\u00ean, b\u01b0\u1edbc ti\u1ebfn m\u1edbi c\u1ee7a c\u00f4ng ngh\u1ec7 ph\u00e2n t\u00edch gi\u1ecdng n\u00f3i \u0111\u00e3 \u0111em \u0111\u1ebfn gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a, mang t\u00ednh kh\u1ea3 thi cho r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p. Doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i m\u00e0 c\u00f2n c\u00f3 th\u1ec3 khai th\u00e1c \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin gi\u00e1 tr\u1ecb t\u1eeb c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Hang_ngan_cuoc_goi_duoc_danh_gia_cung_luc\"><span class=\"toc_number toc_depth_1\">1<\/span> H\u00e0ng ng\u00e0n cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 c\u00f9ng l\u00fac<\/a><\/li><li><a href=\"#Noi_dung_cuoc_goi_duoc_dien_dich_tu_dong\"><span class=\"toc_number toc_depth_1\">2<\/span> N\u1ed9i dung cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c di\u1ec5n d\u1ecbch t\u1ef1 \u0111\u1ed9ng<\/a><\/li><li><a href=\"#Tu_dong_danh_gia_muc_do_hai_long_khach_hang_qua_chi_so_cam_xuc\"><span class=\"toc_number toc_depth_1\">3<\/span> T\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng qua ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac<\/a><\/li><li><a href=\"#Giam_sat_chat_luong_cuoc_goi_giup_cai_thien_muc_do_hai_long_cua_nhan_vien\"><span class=\"toc_number toc_depth_1\">4<\/span> Gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi gi\u00fap c\u1ea3i thi\u1ec7n m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Hang_ngan_cuoc_goi_duoc_danh_gia_cung_luc\">H\u00e0ng ng\u00e0n cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 c\u00f9ng l\u00fac<\/span><\/h2>\n<p>H\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p hi\u1ec7n nay \u0111\u1ec1u v\u1eadn h\u00e0nh m\u1ed9t b\u1ed9 ph\u1eadn ri\u00eang bi\u1ec7t \u0111\u1ec3 gi\u00e1m s\u00e1t cu\u1ed9c g\u1ecdi th\u1ee7 c\u00f4ng. S\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n c\u00f3 th\u1ec3 l\u00ean \u0111\u1ebfn h\u00e0ng ch\u1ee5c ng\u00e0n trong khi s\u1ed1 l\u01b0\u1ee3ng m\u1eabu \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 ch\u1ec9 chi\u1ebfm 1 cho \u0111\u1ebfn 5%. \u0110\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i ch\u1ec9 d\u1ef1a tr\u00ean 1% c\u1ed1ng hi\u1ebfn c\u1ee7a h\u1ecd, th\u1ef1c s\u1ef1 ch\u01b0a ph\u1ea3i l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p h\u1ee3p l\u00fd &amp; kh\u00e1ch quan. V\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00f4ng ngh\u1ec7 m\u00e1y h\u1ecdc, x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i 100% cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 t\u1ef1 \u0111\u1ed9ng c\u00f9ng m\u1ed9t l\u00fac gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m \u0111\u1ebfn h\u00e0ng t\u1ef7 \u0111\u1ed3ng cho chi ph\u00ed nh\u00e2n s\u1ef1 v\u00e0 v\u1eadn h\u00e0nh. \u0110\u1ed3ng th\u1eddi, k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c h\u01a1n gi\u00fap doanh nghi\u1ec7p khai th\u00e1c t\u1ed1i \u0111a gi\u00e1 tr\u1ecb c\u1ee7a vi\u1ec7c gi\u00e1m s\u00e1t cu\u1ed9c g\u1ecdi.<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1481\" aria-describedby=\"caption-attachment-1481\" style=\"width: 1000px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1481 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/AI-danh-gia-cuoc-goi.png\" alt=\"Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u00e3 thay \u0111\u1ed5i c\u00e1ch th\u1ee9c gi\u00e1m s\u00e1t cu\u1ed9c g\u1ecdi c\u1ee7a doanh nghi\u1ec7p \" width=\"1000\" height=\"667\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/AI-danh-gia-cuoc-goi.png 1000w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/AI-danh-gia-cuoc-goi-300x200.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/AI-danh-gia-cuoc-goi-768x512.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption id=\"caption-attachment-1481\" class=\"wp-caption-text\">Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u00e3 thay \u0111\u1ed5i c\u00e1ch th\u1ee9c gi\u00e1m s\u00e1t cu\u1ed9c g\u1ecdi c\u1ee7a doanh nghi\u1ec7p<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"Noi_dung_cuoc_goi_duoc_dien_dich_tu_dong\">N\u1ed9i dung cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c di\u1ec5n d\u1ecbch t\u1ef1 \u0111\u1ed9ng<\/span><\/h2>\n<p>S\u1ebd d\u1ec5 d\u00e0ng h\u01a1n khi n\u1ed9i dung cu\u1ed9c g\u1ecdi gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n \u0111\u01b0\u1ee3c di\u1ec5n d\u1ecbch th\u00e0nh d\u1ea1ng v\u0103n b\u1ea3n. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c li\u1ec7u nh\u00e2n vi\u00ean c\u00f3 n\u00f3i \u0111\u00fang k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c hay kh\u00f4ng \u0111\u1ed3ng th\u1eddi tr\u00edch xu\u1ea5t \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin quan tr\u1ecdng m\u00e0 kh\u00e1ch h\u00e0ng cung c\u1ea5p. B\u00ean c\u1ea1nh \u0111\u00f3 n\u1ed9i dung cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c di\u1ec5n d\u1ecbch sang v\u0103n b\u1ea3n l\u00e0 ngu\u1ed3n t\u01b0 li\u1ec7u quan tr\u1ecdng h\u1ed7 tr\u1ee3 c\u00e1c c\u00e1c trainer l\u00e0m k\u1ecbch b\u1ea3n m\u1eabu \u0111\u00e0o t\u1ea1o nghi\u1ec7p v\u1ee5 cho nh\u00e2n vi\u00ean m\u1edbi.<\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Tu_dong_danh_gia_muc_do_hai_long_khach_hang_qua_chi_so_cam_xuc\">T\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng qua ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac<\/span><\/h2>\n<p>S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n r\u00f5 r\u00e0ng nh\u1ea5t qua y\u1ebfu t\u1ed1 c\u1ea3m x\u00fac. C\u1ea3m x\u00fac c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c b\u1ed9c l\u1ed9 th\u00f4ng qua vi\u1ec7c s\u1eed d\u1ee5ng t\u00ednh t\u1eeb ch\u1ec9 c\u1ea3m x\u00fac ho\u1eb7c th\u00f4ng qua s\u1eafc th\u00e1i gi\u1ecdng n\u00f3i. C\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n nh\u1eefng t\u1eeb ng\u1eef ch\u1ec9 c\u1ea3m x\u00fac, trong khi \u0111\u00f3 c\u00f4ng ngh\u1ec7 h\u1ecdc m\u00e1y v\u00e0 nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c s\u1eafc th\u00e1i gi\u1ecdng n\u00f3i \u0111ang l\u00e0 ti\u00eau c\u1ef1c, t\u00edch c\u1ef1c hay b\u00ecnh th\u01b0\u1eddng. Vi\u1ec7c l\u00fd t\u00ednh h\u00f3a c\u1ea3m x\u00fac th\u00f4ng qua c\u00e1c ch\u1ec9 s\u1ed1 s\u1eafc th\u00e1i gi\u00fap doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c h\u01a1n v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1482\" aria-describedby=\"caption-attachment-1482\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1482 size-large\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/dien-dich-noi-dung-cuoc-goi-1024x908.jpg\" alt=\"T\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng qua ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac\" width=\"1024\" height=\"908\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/dien-dich-noi-dung-cuoc-goi-1024x908.jpg 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/dien-dich-noi-dung-cuoc-goi-300x266.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/dien-dich-noi-dung-cuoc-goi-768x681.jpg 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/dien-dich-noi-dung-cuoc-goi.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-1482\" class=\"wp-caption-text\">T\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng qua ch\u1ec9 s\u1ed1 c\u1ea3m x\u00fac<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"Giam_sat_chat_luong_cuoc_goi_giup_cai_thien_muc_do_hai_long_cua_nhan_vien\">Gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi gi\u00fap c\u1ea3i thi\u1ec7n m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean<\/span><\/h2>\n<p>Theo th\u1ed1ng k\u00ea c\u1ee7a c\u00e1c Quality Assurance and Training Connection, t\u1ef7 l\u1ec7 ngh\u1ec9 vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i l\u00ean \u0111\u1ebfn 30-45%. M\u1ed9t trong nh\u1eefng l\u00fd do l\u1edbn nh\u1ea5t khi\u1ebfn nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i ngh\u1ec9 vi\u1ec7c \u0111\u00f3 l\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 \u0111\u00fang n\u0103ng l\u1ef1c. Vi\u1ec7c gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi th\u1ee7 c\u00f4ng c\u00f3 th\u1ec3 khi\u1ebfn k\u1ebft qu\u1ea3 thi\u1ebfu ch\u00ednh x\u00e1c v\u00e0 y\u1ebfu t\u1ed1 t\u00e2m l\u00fd c\u1ee7a \u0111\u00e1nh gi\u00e1 vi\u00ean c\u00f3 th\u1ec3 l\u00e0m sai l\u1ec7ch k\u1ebft qu\u1ea3. \u0110\u00e2y l\u00e0 l\u00fd do doanh nghi\u1ec7p c\u1ea7n \u0111\u1ebfn gi\u1ea3i ph\u00e1p \u0111\u00e1nh gi\u00e1 t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng. V\u1edbi kh\u1ea3 n\u0103ng \u0111\u00e1nh gi\u00e1 kh\u00e1ch quan 100% c\u00e1c cu\u1ed9c g\u1ecdi c\u00f3 tr\u00ean t\u1ed5ng \u0111\u00e0i gi\u00fap mang l\u1ea1i k\u1ebft qu\u1ea3 ch\u00ednh x\u00e1c v\u00e0 c\u00f4ng b\u1eb1ng. C\u00e1c s\u1ed1 li\u1ec7u c\u1ee5 th\u1ec3, r\u00f5 r\u00e0ng s\u1ebd gi\u00fap t\u1ed5ng \u0111\u00e0i vi\u00ean h\u00e0i l\u00f2ng h\u01a1n v\u1edbi k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1.<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1483\" aria-describedby=\"caption-attachment-1483\" style=\"width: 626px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1483 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/AI-c\u1ea3i-thi\u1ec7n-m\u1ee9c-\u0111\u1ed9-h\u00e0i-l\u00f2ng-c\u1ee7a-nh\u00e2n-vi\u00ean.jpg\" alt=\"AI c\u1ea3i thi\u1ec7n m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean\" width=\"626\" height=\"417\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/AI-c\u1ea3i-thi\u1ec7n-m\u1ee9c-\u0111\u1ed9-h\u00e0i-l\u00f2ng-c\u1ee7a-nh\u00e2n-vi\u00ean.jpg 626w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/10\/AI-c\u1ea3i-thi\u1ec7n-m\u1ee9c-\u0111\u1ed9-h\u00e0i-l\u00f2ng-c\u1ee7a-nh\u00e2n-vi\u00ean-300x200.jpg 300w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><figcaption id=\"caption-attachment-1483\" class=\"wp-caption-text\">AI c\u1ea3i thi\u1ec7n m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p style=\"padding-left: 80px;\">Xem th\u00eam <a href=\"http:\/\/emandai.net\/blog\/danh-gia-tong-dai-tu-dong-giam-ty-le-nghi-viec-tiet-kiem-chi-phi-tuyen-dung\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><span style=\"color: #0000ff;\"><strong>\u0110\u00e1nh gi\u00e1 t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng \u2013 Gi\u1ea3m t\u1ef7 l\u1ec7 ngh\u1ec9 vi\u1ec7c, ti\u1ebft ki\u1ec7m chi ph\u00ed tuy\u1ec3n d\u1ee5ng<\/strong><\/span><\/em><\/a><\/p>\n<p>H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 t\u1ed5ng \u0111\u00e0i c\u1ee7a <a href=\"https:\/\/emandai.net\/virtual-qc-vn\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\"><em><strong>Virtual QC c\u1ee7a EM&amp;AI<\/strong><\/em><\/span><\/a> l\u00e0 gi\u1ea3i ph\u00e1p AI \u0111\u1ea7u ti\u00ean t\u1ea1i Vi\u1ec7t Nam \u1ee9ng d\u1ee5ng ri\u00eang cho Contact Center. H\u1ec7 th\u1ed1ng Virtual QC kh\u00f4ng ch\u1ec9 t\u1ed1i \u01b0u vi\u1ec7c \u0111\u00e1nh gi\u00e1 t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng m\u00e0 c\u00f2n tr\u00edch xu\u1ea5t \u0111\u01b0\u1ee3c c\u00e1c d\u1eef li\u1ec7u cu\u1ed9c g\u1ecdi quan tr\u1ecdng. H\u1ed7 tr\u1ee3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, remarketing v\u00e0 b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3.<\/p>\n<blockquote><p><strong>T\u00ecm hi\u1ec3u th\u00eam c\u00e1c t\u00ednh n\u0103ng \u01b0u vi\u1ec7t c\u1ee7a <a href=\"https:\/\/emandai.net\/virtual-qc-vn\/\" target=\"_blank\" rel=\"noopener noreferrer\">EM&amp;AI Virtual QC.<\/a><\/strong><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 quan tr\u1ecdng, kh\u00f4ng ch\u1ec9 gi\u00fap&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1479,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[352,329],"tags":[388,386,390],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1478"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1478"}],"version-history":[{"count":6,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1478\/revisions"}],"predecessor-version":[{"id":1490,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1478\/revisions\/1490"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1479"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1478"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1478"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}