{"id":1506,"date":"2020-11-09T01:43:38","date_gmt":"2020-11-09T01:43:38","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1506"},"modified":"2024-08-28T08:23:59","modified_gmt":"2024-08-28T08:23:59","slug":"voicebot-the-he-ivr-moi-cho-trung-tam-tong-dai","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/voicebot-the-he-ivr-moi-cho-trung-tam-tong-dai\/","title":{"rendered":"Voicebot &#8211; th\u1ebf h\u1ec7 IVR m\u1edbi cho c\u00e1c trung t\u00e2m t\u1ed5ng \u0111\u00e0i"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) mang \u0111\u1ebfn c\u01a1 h\u1ed9i cho doanh nghi\u1ec7p x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n v\u00e0 khai th\u00e1c th\u00f4ng tin gi\u00e1 tr\u1ecb v\u1ec1 s\u1edf th\u00edch, h\u00e0nh vi c\u1ee7a h\u1ecd. \u0110\u1ed3ng th\u1eddi, AI c\u0169ng mang l\u1ea1i c\u00e1c h\u00ecnh th\u1ee9c t\u01b0\u01a1ng t\u00e1c m\u1edbi \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng y\u00eau th\u00edch h\u01a1n. C\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn Voicebot ho\u1eb7c Voice Assistants. Trong v\u00e0i n\u0103m t\u1edbi, t\u1ea1i Vi\u1ec7t Nam Voicebot s\u1ebd tr\u1edf th\u00e0nh gi\u1ea3i ph\u00e1p thay th\u1ebf h\u00ecnh th\u1ee9c t\u01b0\u01a1ng t\u00e1c gi\u1ecdng n\u00f3i (IVR) trong c\u00e1c t\u1ed5ng \u0111\u00e0i ho\u1eb7c trung t\u00e2m h\u1ed7 tr\u1ee3 hi\u1ec7n nay.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Voicebot_la_gi\"><span class=\"toc_number toc_depth_1\">1<\/span> Voicebot l\u00e0 g\u00ec?<\/a><\/li><li><a href=\"#IVR_hieu_qua_cho_doanh_nghiep_nhung_khong_duoc_khach_hang_ua_chuong\"><span class=\"toc_number toc_depth_1\">2<\/span> IVR hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u01b0a chu\u1ed9ng<\/a><\/li><li><a href=\"#Voicebot_8211_the_he_IVR_moi_cho_tong_dai\"><span class=\"toc_number toc_depth_1\">3<\/span> Voicebot &#8211; th\u1ebf h\u1ec7 IVR m\u1edbi cho t\u1ed5ng \u0111\u00e0i<\/a><\/li><li><a href=\"#So_sanh_IVR_va_Voicebot_AI\"><span class=\"toc_number toc_depth_1\">4<\/span> So s\u00e1nh IVR v\u00e0 Voicebot AI<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Voicebot_la_gi\"><b>Voicebot l\u00e0 g\u00ec?<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) ch\u1ee7 y\u1ebfu \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng cho c\u00e1c gi\u1ea3i ph\u00e1p chatbot h\u1ed9i tho\u1ea1i. Tuy nhi\u00ean, v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00f4ng ngh\u1ec7 nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i, gi\u1ea3i ph\u00e1p Voicebot ra \u0111\u1eddi mang \u0111\u1ebfn kh\u1ea3 n\u0103ng nh\u1eadn di\u1ec7n l\u1ec7nh tho\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ph\u1ea3n h\u1ed3i l\u1ea1i b\u1eb1ng gi\u1ecdng n\u00f3i ho\u1eb7c v\u0103n b\u1ea3n. Gi\u1ea3i ph\u00e1p n\u00e0y \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) v\u00e0 X\u1eed l\u00fd Ng\u00f4n ng\u1eef T\u1ef1 nhi\u00ean (NLP) c\u00f9ng c\u01a1 s\u1edf ki\u1ebfn \u200b\u200bth\u1ee9c t\u1eeb c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u01b0\u1edbc. S\u1ef1 kh\u00e1c bi\u1ec7t ch\u00ednh l\u00e0 c\u00e1ch giao ti\u1ebfp &#8211; Chatbot s\u1eed d\u1ee5ng v\u0103n b\u1ea3n, Voicebot s\u1eed d\u1ee5ng gi\u1ecdng n\u00f3i.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<figure style=\"width: 701px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" title=\"Voicebot cong nghe IVR moi cho tong dai\" src=\"https:\/\/lh3.googleusercontent.com\/5m9xqpRlnZ3yjPHjiZZih0pefrdbNROfEixOo66sCYalOs9uNWkK6NmVaV4ZlNDM06MOnhwRyVss0RnSB8bA8ofKx35KBCqRkS7CYjiypeIHI4SJI9f8gp3wjtfp-SdgXzl94tSH\" alt=\"Voicebot cong nghe IVR moi cho tong dai\" width=\"701\" height=\"585\" \/><figcaption class=\"wp-caption-text\">Voicebot<span style=\"font-weight: 400;\">\u00a0mang \u0111\u1ebfn kh\u1ea3 n\u0103ng nh\u1eadn di\u1ec7n l\u1ec7nh tho\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ph\u1ea3n h\u1ed3i l\u1ea1i b\u1eb1ng gi\u1ecdng n\u00f3i ho\u1eb7c v\u0103n b\u1ea3n<\/span><\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><span id=\"IVR_hieu_qua_cho_doanh_nghiep_nhung_khong_duoc_khach_hang_ua_chuong\"><b>IVR hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u01b0a chu\u1ed9ng<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">IVR (Interactive Voice Response) l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng \u0111\u1ec3 ti\u1ebfp nh\u1eadn s\u1ed1 l\u01b0\u1ee3ng l\u1edbn cu\u1ed9c g\u1ecdi \u0111\u1ea7u v\u00e0o v\u00e0 chuy\u1ec3n h\u01b0\u1edbng cho b\u1ed9 ph\u1eadn ph\u00f9 h\u1ee3p th\u00f4ng qua c\u00e1c t\u01b0\u01a1ng t\u00e1c ph\u00edm s\u1ed1. Ch\u00fang \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c ch\u1ec9 s\u1ed1 nh\u01b0 Th\u1eddi gian ch\u1edd ho\u1eb7c ch\u1ec9 s\u1ed1 v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft trong cu\u1ed9c g\u1ecdi \u0111\u1ea7u ti\u00ean (FTR)<\/span><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">Khi g\u1ecdi \u0111\u1ebfn \u0111\u01b0\u1eddng d\u00e2y tr\u1ee3 gi\u00fap, kh\u00e1ch h\u00e0ng b\u1ecb bu\u1ed9c ph\u1ea3i nghe tin nh\u1eafn \u0111\u00e3 ghi tr\u01b0\u1edbc \u0111\u00f3 v\u00e0 s\u1eed d\u1ee5ng b\u00e0n ph\u00edm tr\u00ean \u0111i\u1ec7n tho\u1ea1i c\u1ee7a m\u00ecnh \u0111\u1ec3 l\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c h\u1ed7 tr\u1ee3 ph\u00f9 h\u1ee3p.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c h\u1ec7 th\u1ed1ng IVR \u0111\u00e3 h\u1ed7 tr\u1ee3 c\u00e1c t\u01b0\u01a1ng t\u00e1c tho\u1ea1i c\u01a1 b\u1ea3n trong nhi\u1ec1u n\u0103m, nh\u01b0ng ch\u00fang r\u1ea5t kh\u00f3 qu\u1ea3n l\u00fd. M\u1eb7c d\u00f9, IVR gi\u00fap ti\u1ebft ki\u1ec7m chi ph\u00ed cho doanh nghi\u1ec7p, nh\u01b0ng th\u1ef1c t\u1ebf cho th\u1ea5y kh\u00e1ch h\u00e0ng kh\u00f4ng \u01b0a chu\u1ed9ng gi\u1ea3i ph\u00e1p n\u00e0y. IVR v\u1ea5p ph\u1ea3i nh\u1eefng \u00fd ki\u1ebfn \u200b\u200bti\u00eau c\u1ef1c t\u1eeb kh\u00e1ch h\u00e0ng. T\u1eeb tr\u01b0\u1edbc \u0111\u1ebfn nay, c\u00e1c h\u1ec7 th\u1ed1ng n\u00e0y kh\u00f4ng c\u00f3 ch\u1ee9c n\u0103ng nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i, ch\u1ec9 c\u00f3 c\u00e1c t\u00f9y ch\u1ecdn \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t s\u1eb5n \u0111\u1ec3 ng\u01b0\u1eddi g\u1ecdi l\u1ef1a ch\u1ecdn. \u0110\u00f4i khi kh\u00e1ch h\u00e0ng kh\u00f4ng t\u00ecm th\u1ea5y \u0111\u00fang gi\u1ea3i ph\u00e1p m\u00e0 h\u1ecd mong \u0111\u1ee3i. \u0110\u00e3 \u0111\u1ebfn l\u00fac, doanh nghi\u1ec7p c\u1ea7n quan t\u00e2m \u0111\u1ebfn m\u1ed9t gi\u1ea3i ph\u00e1p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n, b\u1eaft \u0111\u1ea7u t\u1eeb vi\u1ec7c cung c\u1ea5p m\u1ed9t k\u00eanh h\u1ed7 tr\u1ee3 m\u00e0 kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 mong mu\u1ed1n.<\/span><\/p>\n<h2><span id=\"Voicebot_8211_the_he_IVR_moi_cho_tong_dai\"><b>Voicebot &#8211; th\u1ebf h\u1ec7 IVR m\u1edbi cho t\u1ed5ng \u0111\u00e0i<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Trong t\u01b0\u01a1ng lai, khi kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i \u0111\u1ec3 y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3,\u00a0 h\u1ecd s\u1ebd kh\u00f4ng ph\u00e2n bi\u1ec7t \u0111\u01b0\u1ee3c m\u00ecnh \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi m\u1ed9t chuy\u00ean vi\u00ean hay robot? V\u1edbi s\u1ef1 ti\u1ebfn b\u1ed9 c\u00f4ng ngh\u1ec7, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00f4ng ngh\u1ec7 Nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i v\u00e0 NLP, m\u1ed9t t\u01b0\u01a1ng lai nh\u01b0 th\u1ebf s\u1ebd tr\u1edf th\u00e0nh hi\u1ec7n th\u1ef1c. Voicebot l\u00e0 m\u1ed9t k\u00eanh t\u01b0\u01a1ng t\u00e1c th\u00fa v\u1ecb cho m\u1ecdi Contact Center, \u0111\u1eb7c bi\u1ec7t khi \u0111i\u1ec7n tho\u1ea1i l\u00e0 ph\u01b0\u01a1ng ti\u1ec7n li\u00ean l\u1ea1c ph\u1ed5 bi\u1ebfn m\u00e0 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng (\u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng ng\u01b0\u1eddi ng\u01b0\u1eddi l\u1edbn tu\u1ed5i ho\u1eb7c nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng th\u1ec3 nh\u1eafn tin khi \u0111ang l\u00e0m vi\u1ec7c). D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng l\u1ee3i th\u1ebf khi\u1ebfn Voicebot \u0111\u01b0\u1ee3c nh\u1eadn \u0111\u1ecbnh l\u00e0 th\u1ebf h\u1ec7 IVR m\u1edbi cho c\u00e1c t\u1ed5ng \u0111\u00e0i:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ch\u1ea5t l\u01b0\u1ee3ng nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i cao v\u00e0 kh\u00f4ng ng\u1eebng c\u1ea3i thi\u1ec7n &#8211; do s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 m\u00e1y h\u1ecdc.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Voicebot l\u00e0 ph\u01b0\u01a1ng th\u1ee9c t\u01b0\u01a1ng t\u00e1c \u0111\u01b0\u1ee3c \u01b0a th\u00edch c\u1ee7a h\u01a1n 50% kh\u00e1ch h\u00e0ng b\u1edfi s\u1ef1 d\u1ec5 d\u00e0ng v\u00e0 ti\u1ec7n l\u1ee3i.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Voice bot mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m giao ti\u1ebfp c\u00e1 nh\u00e2n h\u00f3a.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">T\u00ednh \u1ee9ng d\u1ee5ng \u0111a d\u1ea1ng: C\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 nh\u1eadn d\u1ea1ng, \u1ee7y quy\u1ec1n, x\u00e1c nh\u1eadn, k\u00edch ho\u1ea1t \/ h\u1ee7y k\u00edch ho\u1ea1t d\u1ecbch v\u1ee5, mua h\u00e0ng, \u0111\u1eb7t ch\u1ed7, b\u00e1o c\u00e1o.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">D\u1ec5 d\u00e0ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng hi\u1ec7n c\u00f3 trong doanh nghi\u1ec7p.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ti\u1ebft ki\u1ec7m chi ph\u00ed tri\u1ec7t \u0111\u1ec3.<\/span><\/li>\n<\/ul>\n<h2><span id=\"So_sanh_IVR_va_Voicebot_AI\">So s\u00e1nh IVR v\u00e0 Voicebot AI<\/span><\/h2>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng so s\u00e1nh gi\u1eefa IVR (Interactive Voice Response) v\u00e0 Voicebot:<\/p>\n<table>\n<thead>\n<tr>\n<th>Ti\u00eau ch\u00ed<\/th>\n<th>IVR (Interactive Voice Response)<\/th>\n<th>Voicebot<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Kh\u00e1i ni\u1ec7m<\/strong><\/td>\n<td>IVR l\u00e0 h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi v\u00e0 chuy\u1ec3n h\u01b0\u1edbng cu\u1ed9c g\u1ecdi th\u00f4ng qua c\u00e1c ph\u00edm b\u1ea5m tr\u00ean \u0111i\u1ec7n tho\u1ea1i.<\/td>\n<td>Voicebot l\u00e0 tr\u1ee3 l\u00fd \u1ea3o s\u1eed d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ec3 hi\u1ec3u v\u00e0 ph\u1ea3n h\u1ed3i l\u1ea1i b\u1eb1ng gi\u1ecdng n\u00f3i.<\/td>\n<\/tr>\n<tr>\n<td><strong>C\u00e1ch t\u01b0\u01a1ng t\u00e1c<\/strong><\/td>\n<td>Ng\u01b0\u1eddi d\u00f9ng t\u01b0\u01a1ng t\u00e1c b\u1eb1ng c\u00e1ch nh\u1ea5n ph\u00edm tr\u00ean \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 ch\u1ecdn c\u00e1c t\u00f9y ch\u1ecdn c\u00f3 s\u1eb5n.<\/td>\n<td>Ng\u01b0\u1eddi d\u00f9ng t\u01b0\u01a1ng t\u00e1c th\u00f4ng qua gi\u1ecdng n\u00f3i, Voicebot hi\u1ec3u v\u00e0 ph\u1ea3n h\u1ed3i t\u1ef1 nhi\u00ea<\/td>\n<\/tr>\n<tr>\n<td><strong>Kh\u1ea3 n\u0103ng hi\u1ec3u ng\u00f4n ng\u1eef<\/strong><\/td>\n<td>Kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng hi\u1ec3u &amp; nh\u1eadn di\u1ec7n ng\u00f4n ng\u1eef<\/td>\n<td>Hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd c\u00e1c c\u00e2u ph\u1ee9c t\u1ea1p v\u00e0 ng\u1eef c\u1ea3nh.<\/td>\n<\/tr>\n<tr>\n<td><strong>T\u00ednh n\u0103ng t\u1ef1 h\u1ecdc<\/strong><\/td>\n<td>Kh\u00f4ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 c\u00f4ng ngh\u1ec7<\/td>\n<td>S\u1eed d\u1ee5ng AI c\u00f3 th\u1ec3 h\u1ecdc d\u1eef li\u1ec7u v\u00e0 c\u1ea3i thi\u1ec7n qua th\u1eddi gian<\/td>\n<\/tr>\n<tr>\n<td><strong>Tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng<\/strong><\/td>\n<td>G\u00e2y kh\u00f3 ch\u1ecbu. Ng\u01b0\u1eddi d\u00f9ng c\u1ea7n qua nhi\u1ec1u b\u01b0\u1edbc ph\u00edm b\u1ea5m \u0111\u1ec3 t\u00ecm l\u1ef1a ch\u1ecdn ph\u00f9 h\u1ee3p.<\/td>\n<td>Tr\u1ea3i nghi\u1ec7m tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean<\/td>\n<\/tr>\n<tr>\n<td><strong>T\u00ednh c\u00e1 nh\u00e2n h\u00f3a<\/strong><\/td>\n<td>Kh\u00f4ng c\u00f3 ho\u1eb7c r\u1ea5t h\u1ea1n ch\u1ebf.<\/td>\n<td>Cao, c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh d\u1ef1a tr\u00ean h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng v\u00e0 l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c.<\/td>\n<\/tr>\n<tr>\n<td><strong>Kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p<\/strong><\/td>\n<td>Th\u01b0\u1eddng y\u00eau c\u1ea7u t\u00edch h\u1ee3p ph\u1ee9c t\u1ea1p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c.<\/td>\n<td>D\u1ec5 d\u00e0ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c nh\u01b0 CRM, ERP th\u00f4ng qua API.<\/td>\n<\/tr>\n<tr>\n<td><strong>Chi ph\u00ed tri\u1ec3n khai<\/strong><\/td>\n<td>Th\u01b0\u1eddng th\u1ea5p h\u01a1n so v\u1edbi Voicebot, nh\u01b0ng chi ph\u00ed b\u1ea3o tr\u00ec cao do y\u00eau c\u1ea7u c\u1eadp nh\u1eadt th\u1ee7 c\u00f4ng.<\/td>\n<td>Chi ph\u00ed tri\u1ec3n khai ban \u0111\u1ea7u cao h\u01a1n, nh\u01b0ng ti\u1ebft ki\u1ec7m chi ph\u00ed v\u1ec1 d\u00e0i h\u1ea1n.<\/td>\n<\/tr>\n<tr>\n<td><strong>\u1ee8ng d\u1ee5ng<\/strong><\/td>\n<td>Ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c t\u00e1c v\u1ee5 \u0111\u01a1n gi\u1ea3n nh\u01b0 tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng ho\u1eb7c \u0111i\u1ec1u h\u01b0\u1edbng cu\u1ed9c g\u1ecdi.<\/td>\n<td>Th\u00edch h\u1ee3p cho c\u00e1c \u1ee9ng d\u1ee5ng ph\u1ee9c t\u1ea1p nh\u01b0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m, x\u1eed l\u00fd y\u00eau c\u1ea7u.<\/td>\n<\/tr>\n<tr>\n<td><strong>\u0110\u1ed9 ch\u00ednh x\u00e1c<\/strong><\/td>\n<td>\u0110\u1ed9 ch\u00ednh x\u00e1c th\u1ea5p<\/td>\n<td>\u0110\u1ed9 ch\u00ednh x\u00e1c cao h\u01a1n nh\u1edd kh\u1ea3 n\u0103ng hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 x\u1eed l\u00fd ng\u1eef c\u1ea3nh.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">T\u1ea1i Vi\u1ec7t Nam, EM&amp;AI l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb ti\u00ean phong ph\u00e1t tri\u1ec3n gi\u1ea3i ph\u00e1p Voicebot AI ti\u1ebfng Vi\u1ec7t \u0111\u1ec3 n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Voicebot EM&amp;AI s\u1edf h\u1eefu nh\u1eefng t\u00ednh n\u0103ng ti\u00ean ti\u1ebfn \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi n\u1ec1n t\u1ea3ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI), Text-To-Speech v\u00e0 Speech-To-Text m\u1ea1nh m\u1ebd c\u00f9ng kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh theo chi\u1ebfn l\u01b0\u1ee3c, m\u00f4 h\u00ecnh kinh doanh c\u1ee7a doanh nghi\u1ec7p. \u0110\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c tri\u1ec3n khai Voicebot ph\u00f9 h\u1ee3p, doanh nghi\u1ec7p vui l\u00f2ng \u0111\u1ec3 l\u1ea1i li\u00ean h\u1ec7 <a href=\"https:\/\/emandai.net\/lien-he-em-and-ai\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><strong><span style=\"color: #0000ff;\">t\u1ea1i \u0111\u00e2y<\/span><\/strong><\/em><\/a>, \u0111\u1ed9i ng\u0169 EM&amp;AI s\u1ebd li\u00ean h\u1ec7 \u0111\u1ec3 h\u1ed7 tr\u1ee3!\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) mang \u0111\u1ebfn c\u01a1 h\u1ed9i cho doanh nghi\u1ec7p x\u00e2y d\u1ef1ng m\u1ed1i&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1507,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[483],"tags":[395,399,397],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1506"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1506"}],"version-history":[{"count":4,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1506\/revisions"}],"predecessor-version":[{"id":4579,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1506\/revisions\/4579"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1507"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1506"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1506"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1506"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}