404 Not Found

nginx
{"id":1564,"date":"2020-11-10T02:38:37","date_gmt":"2020-11-10T02:38:37","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1564"},"modified":"2025-01-07T10:08:08","modified_gmt":"2025-01-07T10:08:08","slug":"phan-tich-giong-noi-anh-huong-nhu-the-nao-den-qa-trong-contact-center","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/phan-tich-giong-noi-anh-huong-nhu-the-nao-den-qa-trong-contact-center\/","title":{"rendered":"Ph\u00e2n t\u00edch gi\u1ecdng n\u00f3i \u1ea3nh h\u01b0\u1edfng nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ebfn QA trong Contact Center?"},"content":{"rendered":"

Trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, c\u00f4ng ngh\u1ec7 ph\u00e2n t\u00edch gi\u1ecdng n\u00f3i v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u00e3 tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn trong c\u00e1c contact center. Ch\u00fang \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n \u0111\u1ec3 gi\u00fap c\u00e1c QA (Quality Assurance) n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 d\u1ec5 d\u00e0ng h\u01a1n trong vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c c\u1ee7a QA.<\/span><\/em><\/p>\n

Th\u1ef1c t\u1ebf l\u00e0 68% kh\u00e1ch h\u00e0ng s\u1ebd c\u00e2n nh\u1eafc r\u1eddi b\u1ecf doanh nghi\u1ec7p sau m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7 v\u1edbi trung t\u00e2m li\u00ean l\u1ea1c, theo Call Miner.\u00a0V\u00e0 \u0111\u00f3 ch\u00ednh l\u00e0 l\u00fd do t\u1ea1i sao c\u00e1c contact center li\u00ean t\u1ee5c t\u00ecm c\u00e1ch c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0C\u1ea7n c\u00f3 m\u1ed9t k\u1ebf ho\u1ea1ch v\u00e0 ph\u1ea7n m\u1ec1m \u0111\u1ec3 d\u1ec5 d\u00e0ng th\u1ef1c hi\u1ec7n vi\u1ec7c \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3 tr\u00ean m\u1ecdi t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/em><\/p>\n

 <\/p>\n

Contents<\/p>