{"id":1606,"date":"2020-12-15T08:08:40","date_gmt":"2020-12-15T08:08:40","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1606"},"modified":"2020-12-15T08:52:00","modified_gmt":"2020-12-15T08:52:00","slug":"nen-tang-tu-dong-danh-gia-chat-luong-cuoc-goi-emai-virtual-qc-dat-giai-a-quan-techfest-2020","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/nen-tang-tu-dong-danh-gia-chat-luong-cuoc-goi-emai-virtual-qc-dat-giai-a-quan-techfest-2020\/","title":{"rendered":"N\u1ec1n t\u1ea3ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi – EM&AI Virtual QC \u0111\u1ea1t gi\u1ea3i \u00c1 qu\u00e2n Techfest 2020"},"content":{"rendered":"

N\u1ec1n t\u1ea3ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi EM&AI Virtual QC \u0111\u00e3 xu\u1ea5t s\u1eafc \u0111\u1ea1t gi\u1ea3i \u00c1 Qu\u00e2n Techfest 2020 v\u00e0o ng\u00e0y 29\/11 v\u1eeba qua.\u00a0<\/i><\/b><\/p>\n

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Ng\u00e0y h\u1ed9i \u201cT\u00ecm ki\u1ebfm T\u00e0i n\u0103ng kh\u1edfi nghi\u1ec7p \u0110\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o Qu\u1ed1c gia – Techfest 2020\u201d l\u00e0 s\u1ef1 ki\u1ec7n th\u01b0\u1eddng ni\u00ean do B\u1ed9 Khoa h\u1ecdc C\u00f4ng ngh\u1ec7 ch\u1ee7 tr\u00ec, ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c B\u1ed9 ng\u00e0nh, \u0111\u1ecba ph\u01b0\u01a1ng, v\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c Ch\u00ednh tr\u1ecb – X\u00e3 h\u1ed9i kh\u00e1c t\u1ed5 ch\u1ee9c, nh\u1eb1m t\u1ea1o ra m\u1ed9t s\u00e2n ch\u01a1i Vi\u1ec7t mang t\u1ea7m v\u00f3c qu\u1ed1c t\u1ebf. V\u1edbi ch\u1ee7 \u0111\u1ec1 \u201cTh\u00edch \u1ee9ng – S\u00e1ng t\u1ea1o – B\u1ee9t ph\u00e1\u201d, h\u01a1n 250 \u0111\u1ed9i thi \u0111\u00e3 tham gia v\u00f2ng s\u01a1 tuy\u1ec3n, mang \u0111\u1ebfn nh\u1eefng gi\u1ea3i ph\u00e1p \u0111\u1ed5i m\u1edbi thu\u1ed9c nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau. Cu\u1ed9c thi thu h\u00fat s\u1ef1 ch\u00fa \u00fd t\u1eeb c\u1ee7a h\u01a1n 60 chuy\u00ean gia, nh\u00e0 \u0111\u1ea7u t\u01b0 trong n\u01b0\u1edbc v\u00e0 qu\u1ed1c t\u1ebf.<\/span><\/p>\n

Nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao t\u1eeb ban gi\u00e1m kh\u1ea3o tr\u01b0\u1edbc ph\u1ea7n th\u1ec3 hi\u1ec7n \u0111\u1ea7y t\u1ef1 tin v\u00e0 thuy\u1ebft ph\u1ee5c, EM&AI \u0111\u00e3 th\u00e0nh c\u00f4ng \u0111\u01b0a Virtual QC – h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i tr\u1edf th\u00e0nh d\u1ef1 \u00e1n kh\u1edfi nghi\u1ec7p xu\u1ea5t s\u1eafc v\u00e0 gi\u00e0nh gi\u1ea3i \u00c1 qu\u00e2n c\u1ee7a Techfest 2020. B\u00ean c\u1ea1nh \u0111\u00f3, EM&AI c\u0169ng g\u1eb7t h\u00e1i nhi\u1ec1u gi\u1ea3i th\u01b0\u1edfng ph\u1ee5 kh\u00e1c trong khu\u00f4n kh\u1ed5 s\u1ef1 ki\u1ec7n Techfest nh\u01b0: Gi\u1ea3i nh\u1ea5t cu\u1ed9c thi \u201c2020 Startup Pitching Technology\u201d, Top 3 Startup \u0111\u01b0\u1ee3c c\u00e1c Shark trao v\u00e9 v\u00e0o th\u1eb3ng Top 100 SHARK TANK m\u00f9a 4.<\/span><\/p>\n

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EM&AI \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi s\u1ea3n ph\u1ea9m ti\u1ec1n th\u00e2n l\u00e0 chatbot Gonjoy – tr\u1ee3 l\u00fd \u1ea3o AI t\u01b0 v\u1ea5n \u0111\u1ecba \u0111i\u1ec3m vui ch\u01a1i & \u0103n u\u1ed1ng ph\u00f9 h\u1ee3p s\u1edf th\u00edch, \u0111\u00e3 thu h\u00fat c\u00e1c nh\u00e0 \u0111\u1ea7u t\u01b0 t\u1eeb Th\u1ee5y S\u1ef9 v\u00e0 T\u00e2y Ban Nha v\u00e0 \u0111\u01b0\u1ee3c \u0111\u1ecbnh gi\u00e1 6,5 tri\u1ec7u USD. Trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c, EM&AI nhanh ch\u00f3ng nh\u1eadn th\u1ea5y ti\u1ec1m n\u0103ng th\u1ecb tr\u01b0\u1eddng t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i, t\u1eeb \u0111\u00f3 c\u00f3 s\u1ef1 chuy\u1ec3n m\u00ecnh m\u1ea1nh m\u1ebd v\u00e0 t\u0103ng tr\u01b0\u1edfng \u0111\u1ed9t ph\u00e1. Ch\u1ec9 sau 6 th\u00e1ng launching, n\u1ec1n t\u1ea3ng EM&AI Virtual QC \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m c\u1ee7a nhi\u1ec1u \u0111\u1ed1i t\u00e1c kh\u00e1ch h\u00e0ng l\u1edbn c\u00f9ng nh\u1eefng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c.\u00a0<\/span><\/p>\n

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\u0110\u01a1n v\u1ecb ti\u00ean phong \u1ee9ng d\u1ee5ng AI gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a 80% c\u00f4ng vi\u1ec7c cho c\u00e1c t\u1ed5ng \u0111\u00e0i<\/b><\/h2>\n

V\u1edbi kinh nghi\u1ec7m ph\u00e1t tri\u1ec3n model AI chuy\u00ean s\u00e2u x\u1eed l\u00fd d\u1eef li\u1ec7u t\u1ed5ng \u0111\u00e0i, c\u00f4ng ngh\u1ec7 Voice AI c\u1ee7a EM&AI \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi kh\u1ea3 n\u0103ng x\u1eed l\u00fd \u00e2m thanh t\u1ea7n s\u1ed1 th\u1ea5p, nhi\u1ec1u t\u1ea1p \u00e2m v\u00e0 x\u1eed l\u00fd t\u00e1ch k\u00eanh m\u01b0\u1ee3t m\u00e0 \u0111\u1ed1i v\u1edbi nh\u1eefng t\u1ec7p \u00e2m thanh nhi\u1ec1u ng\u01b0\u1eddi n\u00f3i. Theo \u0111\u00f3, n\u1ec1n t\u1ea3ng EM&AI Virtual QC l\u00e0 gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i v\u1edbi 100% t\u1ec7p ghi \u00e2m cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 thay v\u00ec t\u1ec9 l\u1ec7 1-2% nh\u01b0 tr\u01b0\u1edbc \u0111\u00e2y. Kh\u00f4ng ch\u1ec9 \u0111\u00e1nh gi\u00e1 t\u1ef1 \u0111\u1ed9ng, n\u1ec1n t\u1ea3ng c\u00f2n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o h\u1ed7 tr\u1ee3 \u0111\u1ed9i ng\u0169 QA \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

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EM&AI Virtual QC – gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i<\/figcaption><\/figure>\n

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B\u01b0\u1edbc \u0111\u1ed9t ph\u00e1 m\u1edbi cho c\u00f4ng ngh\u1ec7 t\u1ed5ng \u0111\u00e0i<\/b><\/h2>\n

Tr\u01b0\u1edbc khi tranh t\u00e0i t\u1ea1i Techfest 2020, EM&AI Virtual QC \u0111\u00e3 cho ra m\u1eaft s\u1ea3n ph\u1ea9m tr\u00ean th\u1ecb tr\u01b0\u1eddng v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c t\u1eeb ph\u00eda c\u00e1c kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p. Ch\u1ec9 sau 3 th\u00e1ng v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng Virtual QC c\u1ee7a EM&AI, 100% cu\u1ed9c g\u1ecdi \u0111\u00e3 \u0111\u01b0\u1ee3c ki\u1ec3m \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng. S\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 m\u1ed7i ng\u00e0y l\u00ean \u0111\u1ebfn h\u01a1n 10,000 cu\u1ed9c. Vi\u1ec7c t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng Virtual QC v\u00e0o t\u1ed5ng \u0111\u00e0i \u0111\u00e3 gi\u00fap t\u1ed1i \u01b0u \u0111\u1ebfn 80% quy tr\u00ecnh \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i. N\u00e2ng cao 60% hi\u1ec7u su\u1ea5t c\u1ee7a qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o \u0111i\u1ec7n tho\u1ea1i vi\u00ean.<\/span><\/p>\n

C\u00e1c th\u1ed1ng k\u00ea b\u00e1o c\u00e1o r\u00f5 r\u00e0ng gi\u00fap cho ban l\u00e3nh \u0111\u1ea1o d\u1ec5 d\u00e0ng n\u0103m b\u1eaft \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i, c\u00e1c l\u1ed7i nghi\u1ec7p v\u1ee5 c\u1ee7a \u0111i\u1ec7n tho\u1ea1i vi\u00ean. Ngo\u00e0i ra c\u00e1c th\u00f4ng tin quan tr\u1ecdng nh\u01b0 t\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c tr\u00edch xu\u1ea5t trong c\u00e1c cu\u1ed9c g\u1ecdi l\u00e0 m\u1ed9t ngu\u1ed3n data qu\u00fd gi\u00e1 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho c\u00e1c chi\u1ebfn d\u1ecbch Marketing c\u0169ng nh\u01b0 CSKH sau n\u00e0y.\u00a0\u00a0<\/span><\/p>\n

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\"B\u00e1o
B\u00e1o c\u00e1o & ph\u00e2n t\u00edch ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i<\/figcaption><\/figure>\n

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Nh\u01b0 v\u1eady, gi\u1ea3i ph\u00e1p EM&AI Virtual QC \u0111\u00e3 gi\u00fap doanh nghi\u1ec7p t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u c\u1ee7a cu\u1ed9c g\u1ecdi \u0111\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed3ng th\u1eddi bi\u1ebft \u0111\u01b0\u1ee3c \u01b0u, nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean \u0111\u1ec3 c\u00f3 h\u01b0\u1edbng \u0111\u00e0o t\u1ea1o ph\u00f9 h\u1ee3p. Hi\u1ec7n t\u1ea1i, EM&AI \u0111ang ti\u1ebfp t\u1ee5c \u201c\u0111\u00e0o t\u1ea1o\u201d c\u00e1c thu\u1eadt ng\u1eef kinh t\u1ebf ph\u1ee9c t\u1ea1p \u0111\u1ec3 gi\u1ea3i ph\u00e1p Virtual QC \u0111\u00e1nh gi\u00e1 t\u1ed1t h\u01a1n v\u1ec1 nh\u1eefng cu\u1ed9c g\u1ecdi c\u1ee7a c\u00e1c chuy\u00ean ng\u00e0nh t\u00e0i ch\u00ednh – ng\u00e2n h\u00e0ng\u2026<\/span><\/p>\n

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V\u1edbi \u0111\u1ecbnh h\u01b0\u1edbng cung c\u1ea5p n\u1ec1n t\u1ea3ng AI Self-Service t\u1ef1 \u0111\u1ed9ng h\u00f3a 80% c\u00f4ng vi\u1ec7c c\u1ee7a Contact Center, EM&AI ph\u00e1t tri\u1ec3n \u0111\u1ed3ng th\u1eddi hai s\u1ea3n ph\u1ea9m EM&AI Virtual Agent (N\u1ec1n t\u1ea3ng t\u1ea1o tr\u1ee3 l\u00fd \u1ea3o t\u01b0\u01a1ng t\u00e1c t\u1ef1 \u0111\u1ed9ng, \u0111a k\u00eanh qua Voice & Chat) v\u00e0 EM&AI Virtual QC (H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i).\u00a0<\/span><\/p>\n

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T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p AI Self Service <\/span>t\u1ea1i \u0111\u00e2y<\/span><\/i><\/a>:<\/span><\/p>\n

EM&AI Virtual Agent<\/i><\/b> \u2013 Gi\u1ea3i ph\u00e1p<\/span> chatbot h\u1ed9i tho\u1ea1i AI<\/span><\/i><\/a><\/span> mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng li\u1ec1n m\u1ea1ch gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng<\/span><\/p>\n

EM&AI Virtual QC<\/i><\/b> \u2013 Gi\u1ea3i ph\u00e1p <\/span>t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i<\/span><\/i><\/a><\/span><\/p>\n

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\u0110\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n c\u1ee5 th\u1ec3 v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c tri\u1ec3n khai gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i, vui l\u00f2ng \u0111\u1ec3 l\u1ea1i th\u00f4ng tin t\u1ea1i \u0111\u00e2y<\/a> EM&AI s\u1ebd ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 v\u00e0 t\u01b0 v\u1ea5n!\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

N\u1ec1n t\u1ea3ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi EM&AI Virtual QC \u0111\u00e3 xu\u1ea5t…<\/p>\n","protected":false},"author":1,"featured_media":1616,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[118,168],"tags":[207,417,424,311,426],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1606"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=1606"}],"version-history":[{"count":3,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1606\/revisions"}],"predecessor-version":[{"id":1617,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/1606\/revisions\/1617"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/1616"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=1606"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=1606"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=1606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}