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{"id":1643,"date":"2021-04-25T09:12:47","date_gmt":"2021-04-25T09:12:47","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=1643"},"modified":"2021-08-18T10:59:02","modified_gmt":"2021-08-18T10:59:02","slug":"emai-virtual-agent-chung-minh-cong-nghe-chuyen-doi-so-xuat-sac-voi-danh-hieu-sao-khue-2021","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/emai-virtual-agent-chung-minh-cong-nghe-chuyen-doi-so-xuat-sac-voi-danh-hieu-sao-khue-2021\/","title":{"rendered":"EM&AI Virtual Agent ch\u1ee9ng minh c\u00f4ng ngh\u1ec7 chuy\u1ec3n \u0111\u1ed5i s\u1ed1 xu\u1ea5t s\u1eafc v\u1edbi DANH HI\u1ec6U SAO KHU\u00ca 2021"},"content":{"rendered":"

Sau h\u01a1n 1 n\u0103m ph\u00e1t tri\u1ec3n, Virtual Agent \u2013 n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng Chatbot & Voicebot AI<\/a> <\/strong>c\u1ee7a EM&AI \u0111\u00e3 ch\u1ee9ng minh n\u0103ng l\u1ef1c c\u00f4ng ngh\u1ec7 AI m\u1ea1nh m\u1ebd v\u1edbi DANH HI\u1ec6U SAO KHU\u00ca 2021. Kh\u00f4ng ch\u1ec9 s\u1edf h\u1eefu nh\u1eefng t\u00ednh n\u0103ng v\u01b0\u1ee3t tr\u1ed9i Virtual Agent c\u00f2n mang \u0111\u1ebfn m\u1ed9t h\u1ec7 th\u1ed1ng AI Self-Service ho\u00e0n ch\u1ec9nh \u0111\u00e1p \u1ee9ng nhu c\u1ea7u chuy\u1ec3n \u0111\u1ed5i s\u1ed1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 l\u1edbn.<\/em><\/p>\n

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S\u00e1ng ng\u00e0y 24\/4\/2021, L\u1ec5 \u201cC\u00f4ng b\u1ed1 v\u00e0 trao danh hi\u1ec7u Sao Khu\u00ea 2021\u201d \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c nh\u1eb1m vinh danh nh\u1eefng doanh nghi\u1ec7p c\u00f3 gi\u1ea3i ph\u00e1p v\u00e0 s\u1ea3n ph\u1ea9m c\u00f4ng ngh\u1ec7 th\u00f4ng tin xu\u1ea5t s\u1eafc trong n\u0103m 2021. Tham d\u1ef1 s\u1ef1 ki\u1ec7n, c\u00f3 l\u00e3nh \u0111\u1ea1o B\u1ed9 Th\u00f4ng tin v\u00e0 Truy\u1ec1n th\u00f4ng, l\u00e3nh \u0111\u1ea1o c\u00e1c b\u1ed9 ban ng\u00e0nh, c\u00f9ng tr\u00ean 500 l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p.<\/p>\n

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\"Virtual
Virtual Agent \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn DANH HI\u1ec6U SAO KHU\u00ca 2021 cho n\u1ec1n t\u1ea3ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 xu\u1ea5t s\u1eafc<\/figcaption><\/figure>\n

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Gi\u1ea3i th\u01b0\u1edfng Sao Khu\u00ea l\u00e0 danh hi\u1ec7u danh gi\u00e1, uy t\u00edn, tin c\u1eady nh\u1ea5t trong ng\u00e0nh ph\u1ea7n m\u1ec1m v\u00e0 d\u1ecbch v\u1ee5 v\u1ec1 CNTT t\u1ea1i Vi\u1ec7t Nam do Hi\u1ec7p h\u1ed9i Ph\u1ea7n m\u1ec1m v\u00e0 D\u1ecbch v\u1ee5 CNTT Vi\u1ec7t Nam (VINASA) t\u1ed5 ch\u1ee9c h\u00e0ng n\u0103m.\u00a0H\u01a1n 17 n\u0103m ph\u00e1t tri\u1ec3n, \u201cDanh hi\u1ec7u Sao Khu\u00ea\u201d \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng gi\u1ea3i th\u01b0\u1edfng danh gi\u00e1 b\u1eadc nh\u1ea5t trong l\u0129nh v\u1ef1c C\u00f4ng Ngh\u1ec7 Th\u00f4ng Tin, \u0111\u01b0\u1ee3c trao cho nh\u1eefng s\u1ea3n ph\u1ea9m \u1ea5n t\u01b0\u1ee3ng nh\u1ea5t trong n\u0103m.<\/p>\n

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Tr\u1ea3i qua 3 v\u00f2ng th\u1ea9m \u0111\u1ecbnh kh\u1eaft khe\u00a0Virtual Agent vinh d\u1ef1 \u0111u\u1ee3c l\u1ef1a ch\u1ecdn l\u00e0 s\u1ea3n ph\u1ea9m\/gi\u1ea3i ph\u00e1p xu\u1ea5t s\u1eafc c\u1ee7a ng\u00e0nh ph\u1ea7n m\u1ec1m, CNTT Vi\u1ec7t Nam thu\u1ed9c Nh\u00f3m C\u00e1c n\u1ec1n t\u1ea3ng Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u00e0 \u0111\u1ea1t Danh hi\u1ec7u Sao Khu\u00ea 2021.<\/p>\n

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Virtual Agent<\/strong><\/em> <\/a>l\u00e0 s\u1ea3n ph\u1ea9m s\u00e1ng t\u1ea1o \u0111\u1ea7y t\u00e2m huy\u1ebft c\u1ee7a EM&AI v\u1edbi s\u1ee9 m\u1ec7nh g\u1eafn k\u1ebft m\u1ed1i quan h\u1ec7 gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p, h\u01b0\u1edbng \u0111\u1ebfn n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng Vi\u1ec7t Nam. Theo \u0111\u00f3, Virtual Agent l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng Chatbot v\u00e0 Voicebot AI<\/strong> <\/em><\/a>to\u00e0n di\u1ec7n gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a 80% c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c trung t\u00e2m t\u1ed5ng \u0111\u00e0i c\u1ee7a doanh nghi\u1ec7p v\u1eeba v\u00e0 l\u1edbn.<\/p>\n

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S\u1edf h\u1eefu c\u00f4ng ngh\u1ec7 AI l\u00f5i \u0111\u1ed9c quy\u1ec1n v\u1edbi h\u01a1n 3 n\u0103m x\u00e2y d\u1ef1ng & ph\u00e1t tri\u1ec3n, Virtual Agent ch\u1ee9ng minh c\u00f4ng n\u0103ng xu\u1ea5t s\u1eafc v\u1edbi \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean \u0111\u1ee9ng \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng hi\u1ec7n nay. B\u00ean c\u1ea1nh kh\u1ea3 n\u0103ng x\u1eed l\u00fd c\u00e1c tr\u01b0\u1eddng h\u1ee3p ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean ph\u1ee9c t\u1ea1p (c\u00e2u ph\u1ee7 \u0111\u1ecbnh, c\u00e2u ph\u1ee9c t\u1ea1p ch\u1ee9a nhi\u1ec1u th\u00f4ng tin, c\u00e2u \u0111a \u00fd \u0111\u1ecbnh,\u2026), Virtual Agent c\u00f3 th\u1ec3 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i theo ng\u1eef c\u1ea3nh \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i m\u01b0\u1ee3t m\u00e0 v\u00e0 tr\u00edch xu\u1ea5t th\u00f4ng tin quan tr\u1ecdng trong cu\u1ed9c h\u1ed9i tho\u1ea1i.<\/p>\n

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V\u1edbi nh\u1eefng t\u00ednh n\u0103ng kh\u00e1c bi\u1ec7t c\u1ee7a Virtual Agent, EM&AI t\u1ef1 tin r\u1eb1ng c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c tr\u1ee3 l\u00fd \u1ea3o AI v\u00e0 \u1ee9ng d\u1ee5ng chuy\u00ean s\u00e2u h\u01a1n v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c nhi\u1ec1u gi\u00e1 tr\u1ecb gia t\u0103ng.<\/p>\n

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\"T\u00ednh
T\u00ednh n\u0103ng kh\u00e1c bi\u1ec7t c\u1ee7a n\u1ec1n t\u1ea3ng Virtual Agent<\/figcaption><\/figure>\n

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\u201cDanh hi\u1ec7u Sao Khu\u00ea 2021\u201d l\u00e0 m\u1ed9t trong nh\u1eefng th\u00e0nh qu\u1ea3 \u0111\u00e1ng t\u1ef1 h\u00e0o c\u1ee7a EM&AI v\u00e0 Virtual Agent. Danh hi\u1ec7u ph\u1ea7n n\u00e0o cho th\u1ea5y ti\u1ec1m n\u0103ng v\u00e0 n\u0103ng l\u1ef1c c\u00f4ng ngh\u1ec7 m\u00e0 EM&AI \u0111\u00e3 lu\u00f4n t\u00e2m huy\u1ebft x\u00e2y d\u1ef1ng & ph\u00e1t tri\u1ec3n nhi\u1ec1u n\u0103m qua. V\u1edbi \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 chuy\u00ean m\u00f4n cao, \u0111\u1ed1i t\u00e1c c\u00f4ng ngh\u1ec7 m\u1ea1nh m\u1ebd v\u00e0 kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc, EM&AI h\u01b0\u1edbng \u0111\u1ebfn m\u1edf r\u1ed9ng v\u00e0 chinh ph\u1ee5c th\u1ecb tr\u01b0\u1eddng kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p l\u1edbn trong v\u00e0 ngo\u00e0i n\u01b0\u1edbc.<\/p>\n

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T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p AI Self Service\u00a0t\u1ea1i \u0111\u00e2y<\/a>:<\/p>\n