{"id":2107,"date":"2021-11-04T03:16:08","date_gmt":"2021-11-04T03:16:08","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=2107"},"modified":"2025-01-08T02:27:25","modified_gmt":"2025-01-08T02:27:25","slug":"5-ly-do-nen-ung-dung-voicebot-trong-linh-vuc-ngan-hang","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/5-ly-do-nen-ung-dung-voicebot-trong-linh-vuc-ngan-hang\/","title":{"rendered":"5 l\u00fd do n\u00ean \u1ee9ng d\u1ee5ng voicebot trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">Hi\u1ec7n nay c\u00e1c tr\u1ee3 l\u00fd \u1ea3o nh\u01b0 voicebot \u0111ang \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u00e2n h\u00e0ng \u01b0a chu\u1ed9ng. V\u1edbi kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng trong c\u00f9ng m\u1ed9t th\u1eddi \u0111i\u1ec3m voicebot \u0111\u00e3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c nhi\u1ec1u v\u1ea5n \u0111\u1ec1 m\u00e0 c\u00e1c ng\u00e2n h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i so v\u1edbi c\u00e1ch th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi truy\u1ec1n th\u1ed1ng. V\u00ec v\u1eady, \u1ee9ng d\u1ee5ng voicebot trong ng\u00e2n h\u00e0ng l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u1ea3m t\u1ea3i c\u00e1c c\u00f4ng vi\u1ec7c trong h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i c\u0169ng nh\u01b0 tham gia c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb, truy\u1ec1n th\u00f4ng.<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Voicebot_la_gi\"><span class=\"toc_number toc_depth_1\">1<\/span> Voicebot l\u00e0 g\u00ec?<\/a><ul><li><a href=\"#1_Tro_ly_ao_Voicebot_ho_tro_khach_hang_247\"><span class=\"toc_number toc_depth_2\">1.1<\/span> 1.\u00a0 \u00a0 Tr\u1ee3 l\u00fd \u1ea3o \u201cVoicebot\u201d h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7<\/a><\/li><li><a href=\"#2_Bao_ve_thong_tin_nguoi_dung_tot_hon\"><span class=\"toc_number toc_depth_2\">1.2<\/span> 2.\u00a0 \u00a0 B\u1ea3o v\u1ec7 th\u00f4ng tin ng\u01b0\u1eddi d\u00f9ng t\u1ed1t h\u01a1n<\/a><\/li><li><a href=\"#3_Thu_thap_du_lieu_hieu_qua_hon\"><span class=\"toc_number toc_depth_2\">1.3<\/span> 3.\u00a0 \u00a0 Thu th\u1eadp d\u1eef li\u1ec7u hi\u1ec7u qu\u1ea3 h\u01a1n<\/a><\/li><li><a href=\"#4_Tang_su_hai_long_cua_khach_hang\"><span class=\"toc_number toc_depth_2\">1.4<\/span> 4.\u00a0 \u00a0 T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#5_Ho_tro_cho_nhan_vien\"><span class=\"toc_number toc_depth_2\">1.5<\/span> 5.\u00a0 \u00a0 H\u1ed7 tr\u1ee3 cho nh\u00e2n vi\u00ean<\/a><\/li><\/ul><\/li><\/ul><\/div>\n<h2><span id=\"Voicebot_la_gi\"><b>Voicebot l\u00e0 g\u00ec?<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">B\u1eb1ng s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) v\u00e0 x\u1eed l\u00ed ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) c\u00f9ng v\u1edbi nh\u1eefng ki\u1ebfn th\u1ee9c, k\u1ecbch b\u1ea3n \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u01b0\u1edbc. Voicebot \u0111\u00e3 ra \u0111\u1eddi v\u1edbi vai tr\u00f2 l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u c\u00f3 kh\u1ea3 n\u0103ng nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i. \u0110\u00e2y l\u00e0 ti\u1ec1n \u0111\u1ec1 gi\u00fap t\u1ea1o ra m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh h\u1ed7 tr\u1ee3 cho doanh nghi\u1ec7p gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c nhi\u1ec1u v\u1ea5n \u0111\u1ec1.<\/span><\/p>\n<blockquote><p>Xem th\u00eam: <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/blog\/ebook-cam-nang-trien-khai-he-thong-ai-automation-cho-tong-dai-doanh-nghiep-bfsi\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><strong>[Ebook] C\u1ea9m nang tri\u1ec3n khai AI Automation trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng &#8211; t\u00e0i ch\u00ednh\u00a0<\/strong><\/em><\/a><\/span><\/p><\/blockquote>\n<h3><span id=\"1_Tro_ly_ao_Voicebot_ho_tro_khach_hang_247\"><b>1.<\/b><span style=\"font-weight: 400;\">\u00a0 \u00a0 <\/span><b>Tr\u1ee3 l\u00fd \u1ea3o \u201cVoicebot\u201d h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ng\u00e0y nay, vi\u1ec7c h\u1ed7 tr\u1ee3 24\/7 l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 gi\u00fap c\u00e1c ng\u00e2n h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng. V\u1edbi nh\u1eefng cu\u1ed9c \u0111i\u1ec7n th\u1ecdai gi\u1ea3i \u0111\u00e1p nhanh, lu\u00f4n h\u1ed7 tr\u1ee3 24\/7 s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p nh\u1eefng th\u1eafc m\u1eafc c\u1ee7a m\u00ecnh. \u0110\u1ed3ng th\u1eddi c\u0169ng n\u00e2ng cao \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Th\u00f4ng qua Voicebot, c\u00e1c cu\u1ed9c g\u1ecdi kh\u00f4ng c\u00f2n b\u1ecb \u201cdelay\u201d v\u00ec t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i do h\u00e0ng ng\u00e0n cu\u1ed9c g\u1ecdi \u0111\u1ed5 v\u1ec1 khi th\u1ef1c hi\u1ec7n b\u1eb1ng c\u00e1ch truy\u1ec1n th\u1ed1ng. B\u1eb1ng vi\u1ec7c \u1ee9ng d\u1ee5ng Voicebot v\u00e0o h\u1ec7 th\u1ed1ng ng\u00e2n h\u00e0ng, c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nhanh v\u00e0 lu\u00f4n h\u1ed7 tr\u1ee3 24\/7 gi\u00fap t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Khi m\u1ed9t cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i truy\u1ec1n th\u1ed1ng th\u01b0\u1eddng tr\u00ec ho\u00e3n v\u00e0 kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nh\u1eefng mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng. Th\u00ec v\u1edbi Voicebot, c\u00e1c y\u1ebfu t\u1ed1 tr\u00ec ho\u00e3n nh\u01b0 n\u0103ng su\u1ea5t, c\u1ea3m x\u00fac kh\u00f4ng c\u00f2n n\u1eefa d\u1eabn \u0111\u1ebfn vi\u1ec7c t\u01b0\u01a1ng t\u00e1c tr\u1edf n\u00ean nhanh ch\u00f3ng h\u01a1n. Ch\u00ednh v\u00ec \u0111i\u1ec1u n\u00e0y m\u00e0 nhi\u1ec1u doanh nghi\u1ec7p l\u1edbn nh\u01b0 Google, Amazon, Apple, Samsung&#8230; \u0111\u00e3 tri\u1ec3n khai tr\u1ee3 l\u00fd \u1ea3o nh\u01b0 m\u1ed9t xu th\u1ebf kh\u00f4ng th\u1ec3 thi\u1ebfu trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y. M\u1ed9t tr\u1ee3 l\u00fd \u1ea3o \u0111\u1eafc l\u1ef1c ph\u1ea3i &#8220;nghe&#8221; v\u00e0 &#8220;hi\u1ec3u&#8221; \u0111\u01b0\u1ee3c nh\u1eefng l\u1eddi n\u00f3i c\u1ee7a con ng\u01b0\u1eddi, k\u1ebf \u0111\u1ebfn l\u00e0 c\u00f3 th\u1ec3 &#8220;tr\u1ea3 l\u1eddi&#8221; \u0111\u01b0\u1ee3c b\u1eb1ng ng\u00f4n ng\u1eef c\u1ee7a con ng\u01b0\u1eddi.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"2_Bao_ve_thong_tin_nguoi_dung_tot_hon\"><b>2.<\/b><span style=\"font-weight: 400;\">\u00a0 \u00a0 <\/span><b>B\u1ea3o v\u1ec7 th\u00f4ng tin ng\u01b0\u1eddi d\u00f9ng t\u1ed1t h\u01a1n<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">M\u1ecdi ng\u00e2n h\u00e0ng \u0111\u1ec1u s\u1edf h\u1eefu m\u1ed9t kho d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng kh\u1ed5ng l\u1ed3 v\u00ec th\u1ebf h\u1ecd lu\u00f4n \u0111\u1eb7t y\u1ebfu t\u1ed1 b\u1ea3o m\u1eadt th\u00f4ng tin ng\u01b0\u1eddi d\u00f9ng l\u00ean h\u00e0ng \u0111\u1ea7u. Tuy nhi\u00ean, h\u1ecd v\u1eabn \u0111\u1ed1i m\u1eb7t v\u1edbi r\u1ee7i ro, t\u1ed5n th\u1ea5t v\u00e0 t\u1ed5n h\u1ea1i danh ti\u1ebfng th\u00f4ng qua nh\u1eefng v\u1ee5 gian l\u1eadn hay s\u1ef1 nh\u1ea7m l\u1eabn c\u1ee7a nh\u00e2n vi\u00ean trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c. Trong th\u1eddi \u0111\u1ea1i ng\u00e0y nay, \u0111a s\u1ed1 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng giao d\u1ecbch qua internet ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng. \u0110i\u1ec1u \u0111\u00f3 khi\u1ebfn cho Voicebot tr\u1edf n\u00ean quan tr\u1ecdng h\u01a1n khi c\u00f3 th\u1ec3 gi\u00fap b\u1ea3o v\u1ec7 ng\u01b0\u1eddi d\u00f9ng t\u1ed1t h\u01a1n. V\u1edbi vi\u1ec7c \u1ee9ng d\u1ee5ng Voicebot c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng, tr\u00e1nh \u0111\u01b0\u1ee3c nh\u01b0ng sai s\u00f3t kh\u00f4ng \u0111\u00e1ng c\u00f3.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u1eb1ng vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c thao t\u00e1c th\u00f4ng qua Voicebot, th\u00f4ng tin ng\u01b0\u1eddi d\u00f9ng s\u1ebd \u0111\u01b0\u1ee3c b\u1ea3o m\u1eadt t\u1ed1t h\u01a1n, gi\u1ea3m thi\u1ec3u r\u1ee7i ro v\u1ec1 sai s\u00f3t nh\u1eadn d\u1ea1ng, gi\u1ea5y t\u1edd gi\u1ea3 so v\u1edbi ph\u01b0\u01a1ng ph\u00e1p x\u00e1c minh truy\u1ec1n th\u1ed1ng.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2113\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/bao-ve-thong-tin-nguoi-dung-tot-hon-300x200.jpg\" alt=\"B\u1ea3o v\u1ec7 th\u00f4ng tin ng\u01b0\u1eddi d\u00f9ng t\u1ed1t h\u01a1n\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/bao-ve-thong-tin-nguoi-dung-tot-hon-300x200.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/bao-ve-thong-tin-nguoi-dung-tot-hon.jpg 600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/b><\/h3>\n<p>&nbsp;<\/p>\n<h3><span id=\"3_Thu_thap_du_lieu_hieu_qua_hon\"><b>3.<\/b><span style=\"font-weight: 400;\">\u00a0 \u00a0 <\/span><b>Thu th\u1eadp d\u1eef li\u1ec7u hi\u1ec7u qu\u1ea3 h\u01a1n<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Voicebot c\u00f3 kh\u1ea3 n\u0103ng ghi nh\u1edb v\u00e0 thu th\u1eadp th\u00f4ng tin d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng r\u1ea5t hi\u1ec7u qu\u1ea3. So v\u1edbi c\u00e1ch truy\u1ec1n th\u1ed1ng, Voicebot gi\u1ea3m s\u1ef1 xu\u1ea5t hi\u1ec7n c\u1ee7a l\u1ed7i do con ng\u01b0\u1eddi ho\u1eb7c l\u1ed7i nh\u1eadp d\u1eef li\u1ec7u.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u1edbi vi\u1ec7c khai th\u00e1c d\u1eef li\u1ec7u hi\u1ec7u qu\u1ea3 s\u1ebd gi\u00fap cho nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 \u0111o\u00e1n tr\u01b0\u1edbc \u00fd \u0111\u1ecbnh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch h\u1ee3p l\u00ed. \u0110i\u1ec1u \u0111\u00f3 s\u1ebd gi\u00fap nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean t\u1ed1t h\u01a1n, \u0111\u1ed3ng th\u1eddi th\u00f4ng qua \u0111\u00f3 c\u00f2n gi\u00fap cho c\u00e1c ng\u00e2n h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 t\u00edn nhi\u1ec7m \u0111\u1ebfn t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c ng\u00e2n h\u00e0ng khi tham gia v\u00e0o c\u00e1c d\u1ecbch v\u1ee5 c\u1ee5 th\u1ec3 nh\u01b0 thu h\u1ed3i n\u1ee3, ng\u01b0\u1eddi ta \u0111\u00e3 ch\u1ee9ng ki\u1ebfn \u200b\u200br\u1eb1ng voicebot c\u00f3 l\u1ee3i th\u1ebf h\u01a1n so v\u1edbi con ng\u01b0\u1eddi. Voicebot thu h\u1ed3i n\u1ee3 c\u00f3 th\u1ec3 hi\u1ec3u v\u00e0 thu th\u1eadp th\u00f4ng tin khi m\u1ecdi ng\u01b0\u1eddi m\u1ed9t c\u00e1ch \u0111\u1ea7y \u0111\u1ee7 v\u00e0 trung th\u1ef1c.\u00a0 Trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u1edbi Voicebot v\u1ec1 c\u00e1c kho\u1ea3n n\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00f3 th\u1ec3 n\u00f3i so v\u1edbi c\u00e1c nh\u00e2n vi\u00ean th\u00ec voicebot an to\u00e0n h\u01a1n v\u00e0 \u00edt ph\u00e1n x\u00e9t kh\u00e1ch h\u00e0ng h\u01a1n nh\u1edd vi\u1ec7c kh\u00f4ng b\u1ecb chi ph\u1ed1i b\u1edfi c\u00e1c c\u1ea3m x\u00fac c\u00e1 nh\u00e2n v\u00e0 n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2116\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/thu-thap-du-lieu-hieu-qua-hon-300x200.png\" alt=\"Thu th\u1eadp d\u1eef li\u1ec7u hi\u1ec7u qu\u1ea3 h\u01a1n\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/thu-thap-du-lieu-hieu-qua-hon-300x200.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/thu-thap-du-lieu-hieu-qua-hon.png 600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"4_Tang_su_hai_long_cua_khach_hang\"><b>4.<\/b><span style=\"font-weight: 400;\">\u00a0 \u00a0 <\/span><b>T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Theo nghi\u00ean c\u1ee9u, 35% kh\u00e1ch h\u00e0ng cho r\u1eb1ng h\u1ecd s\u1ebd kh\u00f4ng g\u1ecdi l\u1ea1i n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 t\u1eeb cu\u1ed9c g\u1ecdi \u0111\u1ea7u ti\u00ean. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y Voicebot l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1eafc l\u1ef1c \u0111\u1ec3 mang \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u1ee8ng d\u1ee5ng Voicebot trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng s\u1ebd t\u1ea1o ra \u1ea5n t\u01b0\u1ee3ng t\u1ed1t cho kh\u00e1ch h\u00e0ng. M\u1ed9t Voicebot hi\u1ec3u v\u00e0 giao ti\u1ebfp l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi gi\u00fap kh\u00e1ch h\u00e0ng nh\u1edb \u0111\u1ebfn doanh nghi\u1ec7p \u0111\u00f3 h\u01a1n. Khi nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u00e0i l\u00f2ng \u0111\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng, \u0111\u00f3 l\u00e0 l\u00fac l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi c\u00e1c ng\u00e2n h\u00e0ng s\u1ebd ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2117 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/tang-su-hai-long-cua-khach-hang.png\" alt=\"T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"402\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/tang-su-hai-long-cua-khach-hang.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/tang-su-hai-long-cua-khach-hang-300x201.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"5_Ho_tro_cho_nhan_vien\"><b>5.<\/b><span style=\"font-weight: 400;\">\u00a0 \u00a0 <\/span><b>H\u1ed7 tr\u1ee3 cho nh\u00e2n vi\u00ean<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u1ee8ng d\u1ee5ng Voicebot trong ng\u00e2n h\u00e0ng kh\u00f4ng ch\u1ec9 gi\u00fap tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u1ed1t h\u01a1n m\u00e0 c\u00f2n h\u1ed7 tr\u1ee3 r\u1ea5t nhi\u1ec1u cho nh\u00e2n vi\u00ean trong vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 c\u1ee7a m\u00ecnh. V\u1edbi vi\u1ec7c \u1ee9ng d\u1ee5ng voicebot s\u1ebd kh\u00f4ng ph\u1ea3i m\u1ea5t h\u00e0ng tr\u0103m nh\u00e2n vi\u00ean ng\u1ed3i c\u1ea3 ng\u00e0y \u0111\u1ec3 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i nh\u1eefng n\u1ed9i dung gi\u1ed1ng nhau m\u1ed7i ng\u00e0y \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap cho c\u1ee7a \u0111\u1ed9i ng\u0169 t\u1ed5ng \u0111\u00e0i vi\u00ean gi\u1ea3m t\u1ea3i th\u1eddi gian c\u1ee7a m\u00ecnh v\u00e0o nh\u1eefng vi\u1ec7c l\u00e0m nh\u00e0m ch\u00e1n \u0111\u1ec3 t\u1eadp trung v\u00e0o nh\u01b0ng c\u00f4ng vi\u1ec7c kh\u00e1c. Kh\u00f4ng nh\u1eefng v\u1eady c\u00f2n gi\u1ea3m s\u1ef1 t\u1ed1n k\u00e9m v\u1ec1 chi ph\u00ed v\u1eadn h\u00e0nh \u0111\u00e1ng k\u1ec3 cho ng\u00e2n h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f3 th\u1ec3 th\u1ea5y r\u1eb1ng, Voicebot l\u00e0 s\u1ef1 l\u1ef1a ch\u1ecdn c\u1ea7n thi\u1ebft cho c\u00e1c ng\u00e2n h\u00e0ng trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 s\u1ed1 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng nh\u01b0 hi\u1ec7n nay. V\u00ec th\u1ebf, hi\u1ec7n nay nhi\u1ec1u ng\u00e2n h\u00e0ng\u00a0 \u0111ang t\u1eadp trung v\u00e0o vi\u1ec7c thi\u1ebft l\u1eadp Voicebot v\u00e0o h\u1ec7 th\u1ed1ng c\u1ee7a m\u00ecnh. T\u1ea1i Vi\u1ec7t Nam, <a href=\"https:\/\/emandai.net\/\">EM&amp;AI<\/a> l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u nghi\u00ean c\u1ee9u v\u00e0 \u1ee9ng d\u1ee5ng c\u00f4ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ec3 x\u00e2y d\u1ef1ng gi\u1ea3i ph\u00e1p d\u00e0nh cho doanh nghi\u1ec7p. Trong \u0111\u00f3 n\u1ed5i tr\u1ed9i nh\u1ea5t l\u00e0 <em><strong>n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng h\u1ed9i tho\u1ea1i AI th\u00f4ng minh \u2013 Virtual Agent<\/strong><\/em>. V\u1edbi <strong><em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">Virtual Agent<\/a><\/span><\/em><\/strong>, c\u00e1c ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng <a href=\"https:\/\/emandai.net\/voicebot-ai-auto-call\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\"><em><strong>Voicebot AI<\/strong><\/em><\/span><\/a> \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, marketing, truy\u1ec1n th\u00f4ng.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>EM&amp;AI<\/strong><\/a><\/span><\/em> l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u nghi\u00ean c\u1ee9u v\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong t\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam.\u00a0EM&amp;AI d\u00e0nh t\u1eb7ng g\u00f3i <span style=\"color: #ff6600;\"><strong>\u01b0u \u0111\u00e3i 1000 CU\u1ed8C G\u1eccI MI\u1ec4N PH\u00cd<\/strong><\/span> h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p tri\u1ec3n khai \u1ee9ng d\u1ee5ng AI trong kinh doanh<\/p>\n<p>\u25b6 Chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh: <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/bit.ly\/3k4i9g0\">https:\/\/bit.ly\/3k4i9g0<\/a><\/span><\/p>\n<p><strong>LI\u00caN H\u1ec6 T\u01af V\u1ea4N TRI\u1ec2N KHAI GI\u1ea2I PH\u00c1P<\/strong><\/p>\n<p>\u2013 Hotline: 0934 312 345<\/p>\n<p>\u2013 Email: contact@emandai.net<\/p>\n<p>\u2013 Website: https:\/\/emandai.net\/<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hi\u1ec7n nay c\u00e1c tr\u1ee3 l\u00fd \u1ea3o nh\u01b0 voicebot \u0111ang \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u00e2n h\u00e0ng \u01b0a chu\u1ed9ng&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":2132,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[348],"tags":[497],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2107"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=2107"}],"version-history":[{"count":9,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2107\/revisions"}],"predecessor-version":[{"id":2282,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2107\/revisions\/2282"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/2132"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=2107"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=2107"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=2107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}