{"id":2203,"date":"2021-11-01T03:00:57","date_gmt":"2021-11-01T03:00:57","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=2203"},"modified":"2022-05-16T08:59:30","modified_gmt":"2022-05-16T08:59:30","slug":"top-5-loi-khuyen-cua-chuyen-gia-giup-doanh-nghiep-toi-uu-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/top-5-loi-khuyen-cua-chuyen-gia-giup-doanh-nghiep-toi-uu-trai-nghiem-khach-hang\/","title":{"rendered":"Top 5 l\u1eddi khuy\u00ean c\u1ee7a chuy\u00ean gia gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p><em><strong>B\u00e1o c\u00e1o g\u1ea7n \u0111\u00e2y c\u1ee7a Pwc \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng \u0111\u1ec3 mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi, doanh nghi\u1ec7p c\u1ea7n \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng y\u1ebfu t\u1ed1 nh\u01b0 t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng, t\u1ea1o ra qu\u00e1 tr\u00ecnh mua s\u1eafm thu\u1eadn l\u1ee3i, nh\u1ea5t qu\u00e1n, th\u00e2n thi\u1ec7n v\u00e0 ch\u1ea1m \u0111\u1ebfn t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng. Trong b\u00e0i vi\u1ebft n\u00e0y ch\u00fang ta h\u00e3y c\u00f9ng kh\u00e1m ph\u00e1 nh\u1eefng l\u1eddi khuy\u00ean h\u1eefu \u00edch c\u1ee7a c\u00e1c chuy\u00ean gia v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u1ed5i ti\u1ebfng h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi nh\u01b0 Jeff Toister (the CEO of Toister Performance Solutions), Lynn Hunsaker (CEO c\u1ee7a ClearAction, m\u1ed9t c\u00f4ng ty chuy\u00ean t\u01b0 v\u1ea5n v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng cho c\u00e1c doanh nghi\u1ec7p) hay Shep Hyken (CSP, CPAE l\u00e0 CAO (Tr\u01b0\u1edfng \u0111\u1ea1i di\u1ec7n) c\u1ee7a v\u0103n ph\u00f2ng \u0111\u1ea1i di\u1ec7n Shapard ) v\u1ec1 nh\u1eefng c\u00e1ch gi\u00fap tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p.<\/strong><\/em><\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#1_Xay_dung_su_tin_tuong_cua_khach_hang_ve_san_pham_va_dich_vu\"><span class=\"toc_number toc_depth_1\">1<\/span> 1. X\u00e2y d\u1ef1ng s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5.\u00a0<\/a><\/li><li><a href=\"#2_Su_dung_so_lieu_va_du_lieu_ve_san_pham_de_dap_ung_ky_vong_khach_hang\"><span class=\"toc_number toc_depth_1\">2<\/span> 2. S\u1eed d\u1ee5ng s\u1ed1 li\u1ec7u v\u00e0 d\u1eef li\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m \u0111\u1ec3 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng kh\u00e1ch h\u00e0ng.\u00a0<\/a><\/li><li><a href=\"#3_Chia_khoa_chinh_de_mang_den_trai_nghiem_khach_hang_tuyet_voi_la_luon_giu_binh_tinh_va_chu_dong_trong_moi_van_de\"><span class=\"toc_number toc_depth_1\">3<\/span> 3. Ch\u00eca kh\u00f3a ch\u00ednh \u0111\u1ec3 mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi l\u00e0 lu\u00f4n gi\u1eef b\u00ecnh t\u0129nh v\u00e0 ch\u1ee7 \u0111\u1ed9ng trong m\u1ecdi v\u1ea5n \u0111\u1ec1.\u00a0<\/a><\/li><li><a href=\"#4_Cham_soc_khach_hang_nhu_cach_ban_muon_duoc_nguoi_khac_cham_soc\"><span class=\"toc_number toc_depth_1\">4<\/span> 4. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng nh\u01b0 c\u00e1ch b\u1ea1n mu\u1ed1n \u0111\u01b0\u1ee3c ng\u01b0\u1eddi kh\u00e1c ch\u0103m s\u00f3c.<\/a><\/li><li><a href=\"#5_Dung_lang_phi_thoi_gian_cua_khach_hang\"><span class=\"toc_number toc_depth_1\">5<\/span> 5. \u0110\u1eebng l\u00e3ng ph\u00ed th\u1eddi gian c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/a><\/li><\/ul><\/div>\n<h2><span id=\"1_Xay_dung_su_tin_tuong_cua_khach_hang_ve_san_pham_va_dich_vu\"><b>1. X\u00e2y d\u1ef1ng s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5.\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Trong m\u1ed9t bu\u1ed5i di\u1ec5n thuy\u1ebft v\u1ec1 n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, Jeff Toister \u0111\u00e3 n\u00f3i r\u1eb1ng: \u201cB\u1ea1n c\u00f3 th\u1ec3 d\u00e0nh \u0111\u01b0\u1ee3c v\u00e0 gi\u1eef ch\u00e2n \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u01a1n ch\u1ec9 b\u1eb1ng m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n l\u00e0 gi\u1eef l\u1eddi h\u1ee9a v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh v\u00e0 \u0111\u1ea3m b\u1ea3o th\u1ef1c hi\u1ec7n \u0111\u1ee7 hai b\u01b0\u1edbc \u0111\u01a1n gi\u1ea3n sau:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1. \u0110\u01b0a ra l\u1eddi h\u1ee9a v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n s\u1ebd gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd.<\/span><\/p>\n<p>2. H\u00e0nh \u0111\u1ed9ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n l\u1eddi h\u1ee9a \u0111\u00f3, \u0111\u1eebng n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh r\u1eb1ng \u201cCh\u00fang t\u00f4i s\u1ebd th\u1ef1c hi\u1ec7n n\u00f3 trong v\u00e0o th\u00e1ng sau\u201d, hay \u201cCh\u00fang t\u00f4i s\u1ebd gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u c\u1ee7a b\u1ea1n khi c\u00f3 th\u1ec3\u201d. Jeff \u0111\u00e3 \u0111\u01b0a ra m\u1ed9t v\u00ed d\u1ee5 \u201cV\u00e0o chuy\u1ebfn c\u00f4ng t\u00e1c, Anh \u1ea5y \u0111\u00e3 thu\u00ea m\u1ed9t c\u0103n h\u1ed9, trong h\u00f3a \u0111\u01a1n ch\u1ec9 ra r\u1eb1ng h\u1ecd s\u1ebd d\u1ecdn d\u1eb9p c\u0103n h\u1ed9 m\u1ed7i ng\u00e0y mi\u1ec5n ph\u00ed, nh\u01b0ng th\u1ef1c t\u1ebf h\u1ecd ch\u1ec9 d\u1ecdn d\u1eb9p m\u1ed7i tu\u1ea7n m\u1ed9t l\u1ea7n v\u00e0 bu\u1ed9c Anh tr\u1ea3 th\u00eam ph\u00ed n\u1ebfu Anh mu\u1ed1n c\u0103n nh\u00e0 \u0111\u01b0\u1ee3c s\u1ea1ch s\u1ebd h\u01a1n v\u00e0 k\u1ebft qu\u1ea3 l\u00e0 anh \u1ea5y kh\u00f4ng thu\u00ea c\u0103n h\u1ed9 \u0111\u00f3 th\u00eam m\u1ed9t l\u1ea7n n\u00e0o n\u1eefa&#8221;.<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_2204\" aria-describedby=\"caption-attachment-2204\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2204 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/Blue-Gradient-Digital-Marketing-Strategy-Facebook-Cover-600-x-400-px-1.png\" alt=\"L\u00f2ng tin l\u00e0 ch\u00eca kh\u00f3a ch\u00ednh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/Blue-Gradient-Digital-Marketing-Strategy-Facebook-Cover-600-x-400-px-1.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/Blue-Gradient-Digital-Marketing-Strategy-Facebook-Cover-600-x-400-px-1-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2204\" class=\"wp-caption-text\">L\u00f2ng tin l\u00e0 ch\u00eca kh\u00f3a ch\u00ednh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"2_Su_dung_so_lieu_va_du_lieu_ve_san_pham_de_dap_ung_ky_vong_khach_hang\"><b>2. S\u1eed d\u1ee5ng s\u1ed1 li\u1ec7u v\u00e0 d\u1eef li\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m \u0111\u1ec3 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng kh\u00e1ch h\u00e0ng.\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Trung b\u00ecnh, m\u1ed7i ng\u01b0\u1eddi d\u00f9ng internet ph\u1ea3i \u0111\u00f3n nh\u1eadn h\u00e0ng tri\u1ec7u th\u00f4ng tin kh\u1ed5ng l\u1ed3 m\u1ed7i ng\u00e0y tr\u00ean website v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i. \u0110\u1ec3 gia t\u0103ng l\u1ee3i th\u1ebf c\u1ea1nh tranh, doanh nghi\u1ec7p c\u1ea7n \u0111\u01b0a ra nh\u1eefng th\u00f4ng tin c\u00f3 gi\u00e1 tr\u1ecb \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1ee9ng tr\u01b0\u1edbc nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn, kh\u00e1ch h\u00e0ng c\u00f3 xu h\u01b0\u1edbng so s\u00e1nh k\u1ebft th\u00fac qu\u00e1 tr\u00ecnh mua s\u1eafm b\u1eb1ng c\u00e1ch ch\u1ecdn nh\u1eefng s\u1ea3n ph\u1ea9m \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin, s\u1ed1 li\u1ec7u c\u00f9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi. \u0110\u00f3 l\u00e0 l\u00fd do v\u00ec sao b\u1ea1n n\u00ean \u0111\u01b0a ra nh\u1eefng s\u1ed1 li\u1ec7u v\u00e0 th\u00f4ng tin c\u1ee5 th\u1ec3 \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng v\u00e0 thuy\u1ebft ph\u1ee5c h\u1ecd s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"3_Chia_khoa_chinh_de_mang_den_trai_nghiem_khach_hang_tuyet_voi_la_luon_giu_binh_tinh_va_chu_dong_trong_moi_van_de\"><b>3. Ch\u00eca kh\u00f3a ch\u00ednh \u0111\u1ec3 mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi l\u00e0 lu\u00f4n gi\u1eef b\u00ecnh t\u0129nh v\u00e0 ch\u1ee7 \u0111\u1ed9ng trong m\u1ecdi v\u1ea5n \u0111\u1ec1.\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Trong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, ch\u00fang ta lu\u00f4n g\u1eb7p c\u00e1c t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd nh\u01b0 kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n, l\u1edbn ti\u1ebfng hay ho\u00e0i nghi v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh. \u0110i\u1ec1u b\u1ea1n c\u1ea7n l\u00e0m l\u00e0 xin l\u1ed7i h\u1ecd, xoa d\u1ecbu \u0111i s\u1ef1 t\u1ee9c gi\u1eadn v\u00e0 kh\u00f4ng n\u00ean \u0111i \u0111\u00f4i co v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. V\u00ec khi h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, h\u1ecd s\u1ebd ngu\u00f4i ngoai v\u00e0 l\u1eafng nghe l\u1eddi gi\u1ea3i th\u00edch c\u1ee7a b\u1ea1n. \u0110i\u1ec1u quan tr\u1ecdng \u0111\u1ec3 n\u00e2ng cao <a href=\"http:\/\/emandai.net\/blog\/top-5-loi-khuyen-cua-chuyen-gia-giup-doanh-nghiep-toi-uu-trai-nghiem-khach-hang\">tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a> l\u00e0 lu\u00f4n im l\u1eb7ng, l\u1eafng nghe kh\u00e1ch h\u00e0ng, nhanh ch\u00f3ng n\u1eafm b\u1eaft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u1eef b\u00ecnh t\u0129nh v\u00e0 d\u00e0nh cho h\u1ecd m\u1ed9t s\u1ef1 quan t\u00e2m \u0111\u1eb7t bi\u1ec7t \u0111\u1ec3 v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch th\u1ea5u \u0111\u00e1o.\u00a0<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><i><span style=\"font-weight: 400;\">Xem th\u00eam v\u1ec1 <\/span><\/i><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/blog\/tam-quan-trong-phan-tich-cam-xuc-trong-dich-vu-khach-hang\/\"><b><i>T\u1ea7m quan tr\u1ecdng ph\u00e2n t\u00edch c\u1ea3m x\u00fac trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/i><\/b><\/a><\/span><\/p><\/blockquote>\n<h2><\/h2>\n<h2><span id=\"4_Cham_soc_khach_hang_nhu_cach_ban_muon_duoc_nguoi_khac_cham_soc\"><b>4. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng nh\u01b0 c\u00e1ch b\u1ea1n mu\u1ed1n \u0111\u01b0\u1ee3c ng\u01b0\u1eddi kh\u00e1c ch\u0103m s\u00f3c.<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">C\u00f3 th\u1ec3 n\u00f3i r\u1eb1ng n\u1ebfu \u0111\u1eb7t v\u1ecb tr\u00ed b\u1ea3n th\u00e2n v\u00e0o kh\u00e1ch h\u00e0ng b\u1ea1n s\u1ebd hi\u1ec3u \u0111\u01b0\u1ee3c mong mu\u1ed1n chung c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">+) S\u1ef1 th\u00e2n thi\u1ec7n v\u00e0 n\u1ed3ng nhi\u1ec7t trong giao ti\u1ebfp c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean<\/span><\/p>\n<p><span style=\"font-weight: 400;\">+) Kh\u00e1ch h\u00e0ng lu\u00f4n mu\u1ed1n \u0111\u01b0\u1ee3c c\u1ea3m th\u1ea5y m\u00ecnh th\u1ef1c s\u1ef1 quan tr\u1ecdng<\/span><\/p>\n<p><span style=\"font-weight: 400;\">+) Kh\u00e1ch h\u00e0ng mu\u1ed1n \u0111\u01b0\u1ee3c b\u1ea1n l\u1eafng nghe nh\u1eefng g\u00ec h\u1ecd n\u00f3i<\/span><\/p>\n<p><span style=\"font-weight: 400;\">+) N\u0103ng \u0111\u1ed9ng v\u00e0 linh ho\u1ea1t trong giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, h\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng c\u00e1c t\u1eeb nh\u01b0 \u201ckh\u00f4ng\u201d hay \u201cvi\u1ec7c n\u00e0y kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c\u201d m\u00e0 h\u00e3y s\u1eed d\u1ee5ng t\u1eeb m\u1ed9t c\u00e1ch linh ho\u1ea1t \u0111\u1ec3 tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n<h2><\/h2>\n<h2><span id=\"5_Dung_lang_phi_thoi_gian_cua_khach_hang\"><b>5. \u0110\u1eebng l\u00e3ng ph\u00ed th\u1eddi gian c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Flavio Martins <\/span><span style=\"font-weight: 400;\">(<\/span><span style=\"font-weight: 400;\">Ph\u00f3 Gi\u00e1m \u0111\u1ed1c v\u1eadn h\u00e0nh v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a <em><a href=\"https:\/\/www.digicert.com\/\">DigiCert<\/a><\/em>) \u0111\u00e3 n\u00f3i r\u1eb1ng doanh nghi\u1ec7p c\u00f3 th\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch l\u00e0m cho th\u1eddi gian c\u1ee7a kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u v\u1edbi doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch: Kh\u00f4ng n\u00ean b\u1eaft kh\u00e1ch h\u00e0ng ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u \u0111\u1ec3 k\u1ebft n\u1ed1i v\u1edbi c\u00f4ng ty, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd bi\u1ebft r\u00f5 th\u1eddi gian ch\u1edd \u0111\u1ee3i \u0111\u1ec3 k\u1ebft n\u1ed1i l\u00e0 bao l\u00e2u. Nh\u00e2n vi\u00ean n\u00ean g\u1ecdi l\u1ea1i trong kh\u00e1ch h\u00e0ng trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng ch\u01b0a \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u00e0 xem x\u00e9t th\u00eam vi\u1ec7c tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_2205\" aria-describedby=\"caption-attachment-2205\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2205 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/Orange-Gradient-Digital-Marketing-Facebook-Cover-600-x-400-px-1.png\" alt=\"Th\u1eddi gian l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u trong qu\u00e1 tr\u00ecnh n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/Orange-Gradient-Digital-Marketing-Facebook-Cover-600-x-400-px-1.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/Orange-Gradient-Digital-Marketing-Facebook-Cover-600-x-400-px-1-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2205\" class=\"wp-caption-text\">Th\u1eddi gian l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u trong qu\u00e1 tr\u00ecnh n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Ng\u00e0y nay, v\u1edbi nh\u1eefng n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i v\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI v\u00e0o vi\u1ec7c ch\u0103m s\u00f3c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u01b0 <a href=\"https:\/\/emandai.net\/voicebot-ai-auto-call\/\"><span style=\"color: #0000ff;\"><em><strong>Voicebot<\/strong><\/em><\/span><\/a> hay <a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\"><span style=\"color: #0000ff;\"><em><strong>Chatbot AI<\/strong><\/em><\/span><\/a>, th\u00ec vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c y\u1ebfu t\u1ed1 tr\u00ean l\u00e0 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3. Ngo\u00e0i ra, nh\u1eefng n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 n\u00e0y gi\u00fap doanh nghi\u1ec7p d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u kh\u00e1ch h\u00e0ng t\u1eeb nh\u1eefng d\u1eef li\u1ec7u m\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng AI thu th\u1eadp \u0111\u01b0\u1ee3c.\u00a0<\/span><\/p>\n<p><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/\"><b>EM&amp;AI<\/b><\/a><\/span><b> &#8211; <\/b><b>M\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u nghi\u00ean c\u1ee9u v\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong t\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/b><b> t\u1ea1i Vi\u1ec7t Nam.\u00a0<\/b><\/p>\n<p>EM&amp;AI d\u00e0nh t\u1eb7ng g\u00f3i\u00a0<span style=\"color: #ff6600;\"><strong>\u01b0u \u0111\u00e3i 1000 CU\u1ed8C G\u1eccI MI\u1ec4N PH\u00cd<\/strong><\/span>\u00a0h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p tri\u1ec3n khai \u1ee9ng d\u1ee5ng AI trong kinh doanh<\/p>\n<p>\u25b6 Chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh:\u00a0<a href=\"https:\/\/bit.ly\/3k4i9g0\">https:\/\/bit.ly\/3k4i9g0<\/a><\/p>\n<p><strong>LI\u00caN H\u1ec6 NGAY TRONG H\u00d4M NAY \u0110\u1ec2 C\u00d3 NH\u1eeeNG \u01afU \u0110\u00c3I H\u1ea4P D\u1eaaN V\u00c0 TH\u00d4NG TIN H\u1eeeU \u00cdCH<\/strong><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u2013 Hotline:<\/strong> <\/span><a href=\"about:blank\"><span style=\"font-weight: 400;\">0934 312 345<\/span><\/a><\/p>\n<p><b>\u2013 Email: <\/b><span style=\"font-weight: 400; color: #000000;\">contact@emandai.net<\/span><\/p>\n<p><strong>\u2013 Website:<\/strong> https:\/\/emandai.net\/<\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u00e1o c\u00e1o g\u1ea7n \u0111\u00e2y c\u1ee7a Pwc \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng \u0111\u1ec3 mang \u0111\u1ebfn cho kh\u00e1ch&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2206,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[116,601],"tags":[513],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2203"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=2203"}],"version-history":[{"count":10,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2203\/revisions"}],"predecessor-version":[{"id":2289,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2203\/revisions\/2289"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/2206"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=2203"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=2203"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=2203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}