{"id":2217,"date":"2021-11-01T03:30:30","date_gmt":"2021-11-01T03:30:30","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=2217"},"modified":"2025-01-08T02:31:15","modified_gmt":"2025-01-08T02:31:15","slug":"6-cach-conversational-ai-dang-dinh-vi-lai-dich-vu-cham-soc-khach-hang-cua-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/6-cach-conversational-ai-dang-dinh-vi-lai-dich-vu-cham-soc-khach-hang-cua-doanh-nghiep\/","title":{"rendered":"C\u00e1ch Conversational AI thay \u0111\u1ed5i d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p><strong><em>Ch\u00fang ta \u0111ang ti\u1ebfn \u0111\u1ebfn cu\u1ed9c c\u00e1ch m\u1ea1ng \u0111\u1ed5i m\u1edbi kinh t\u1ebf m\u00e0 t\u1ea1i \u0111\u00f3 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p \u0111ang \u0111\u01b0\u1ee3c n\u00e2ng cao v\u00e0 c\u1ea3i thi\u1ec7n m\u1ed9t c\u00e1ch \u0111\u00e1ng k\u1ec3. C\u00f4ng lao ch\u00ednh cho cu\u1ed9c c\u00e1ch m\u1ea1ng n\u00e0y l\u00e0 nh\u1edd c\u00f4ng ngh\u1ec7\u00a0 Conversational AI v\u00e0 c\u00e1c \u1ee9ng d\u1ee5ng c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o li\u00ean quan. Nh\u1edd nh\u1eefng \u0111\u1ed9t ph\u00e1 v\u1ec1 c\u00f4ng ngh\u1ec7 Conversational AI nh\u01b0 Chatbot hay Voicebot, h\u1ec7 th\u1ed1ng h\u1ed9i tho\u1ea1i th\u00f4ng minh c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng s\u1eafc th\u00e1i ng\u00f4n ng\u1eef ph\u1ee9c t\u1ea1p v\u00e0 nhi\u1ec1u gi\u1ecdng n\u00f3i kh\u00e1c nhau c\u1ee7a con ng\u01b0\u1eddi. H\u1ec7 th\u1ed1ng ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i th\u00f4ng minh n\u00e0y c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c \u00fd \u0111\u1ecbnh, c\u1ea3m x\u00fac, nhu c\u1ea7u, hay th\u1eadm ch\u00ed l\u00e0 nh\u1eefng ng\u1ee5 \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng.<\/em><\/strong><\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Vay_Conversational_AI_la_gi\"><span class=\"toc_number toc_depth_1\">1<\/span> V\u1eady Conversational AI l\u00e0 g\u00ec?<\/a><\/li><li><a href=\"#Conversational_AI_mang_den_vo_van_loi_ich_trong_cai_thien_dich_vu_khach_hang_cua_doanh_nghiep\"><span class=\"toc_number toc_depth_1\">2<\/span> Conversational AI mang \u0111\u1ebfn v\u00f4 v\u00e0n l\u1ee3i \u00edch trong c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p<\/a><ul><li><a href=\"#1_Conversational_AI_giup_tu_dong_hoa_nhieu_quy_trinh\"><span class=\"toc_number toc_depth_2\">2.1<\/span> 1) Conversational AI gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a nhi\u1ec1u quy tr\u00ecnh<\/a><\/li><li><a href=\"#2_Kha_nang_cung_cap_thong_tin_va_quan_ly_chat_luong_Call_Center\"><span class=\"toc_number toc_depth_2\">2.2<\/span> 2) Kh\u1ea3 n\u0103ng cung c\u1ea5p th\u00f4ng tin v\u00e0 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng Call Center.\u00a0<\/a><\/li><li><a href=\"#3_Cai_thien_viec_ra_quyet_dinh\"><span class=\"toc_number toc_depth_2\">2.3<\/span> 3) C\u1ea3i thi\u1ec7n vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh<\/a><\/li><li><a href=\"#4_Thoi_gian_phan_hoi_yeu_cau_cua_khach_hang_nhanh_hon\"><span class=\"toc_number toc_depth_2\">2.4<\/span> 4) Th\u1eddi gian ph\u1ea3n h\u1ed3i y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng nhanh h\u01a1n<\/a><\/li><li><a href=\"#5_Conversational_AI_giup_ca_nhan_hoa_trai_nghiem_cua_khach_hang\"><span class=\"toc_number toc_depth_2\">2.5<\/span> 5) Conversational AI gi\u00fap c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#6_Tang_doanh_thu_va_loi_nhuan\"><span class=\"toc_number toc_depth_2\">2.6<\/span> 6) T\u0103ng doanh thu v\u00e0 l\u1ee3i nhu\u1eadn<\/a><\/li><\/ul><\/li><\/ul><\/div>\n<h2><span id=\"Vay_Conversational_AI_la_gi\"><b>V\u1eady Conversational AI l\u00e0 g\u00ec?<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\"><strong><em>Conversational AI<\/em><\/strong><\/span><\/a> (<\/span><i><span style=\"font-weight: 400;\">Conversational Artificial Intelligence (AI)<\/span><\/i><span style=\"font-weight: 400;\">) l\u00e0 h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng h\u00f3a giao ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i ho\u1eb7c v\u0103n b\u1ea3n m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean. H\u1ec7 th\u1ed1ng n\u00e0y c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft s\u1ed1 l\u01b0\u1ee3ng l\u1edbn c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 chuy\u00ean s\u00e2u v\u1ec1 kh\u1ea3 n\u0103ng ph\u00e1n \u0111o\u00e1n gi\u1ed1ng nh\u01b0 con ng\u01b0\u1eddi. Kh\u00e1c v\u1edbi Chatbot, <\/span><span style=\"font-weight: 400;\">Conversational AI c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 h\u1ecdc, kh\u1ea3 n\u0103ng hi\u1ec3u nh\u1eefng c\u00e2u ph\u1ee9c t\u1ea1p trong l\u1eddi n\u00f3i c\u1ee7a con ng\u01b0\u1eddi hay kh\u1ea3 n\u0103ng nh\u1eadn bi\u1ebft kh\u00e1ch h\u00e0ng th\u00f4ng qua nh\u1eefng giao d\u1ecbch tr\u01b0\u1edbc.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><i><span style=\"font-weight: 400;\">Xem th\u00eam<\/span><\/i><span style=\"font-weight: 400;\"> | <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/blog\/khac-phuc-nhung-han-che-cua-chatbot-voi-conversational-ai-phan-1\/\"><b><i>Kh\u1eafc ph\u1ee5c nh\u1eefng h\u1ea1n ch\u1ebf c\u1ee7a Chatbot v\u1edbi Conversational AI<\/i><\/b><\/a><\/span><span style=\"font-weight: 400;\"><span style=\"color: #0000ff;\"> \u00a0 \u00a0<\/span> \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/span><i><span style=\"font-weight: 400;\">\u00a0\u00a0<\/span><\/i><i><span style=\"font-weight: 400;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/span><\/i><\/p>\n<h2><\/h2>\n<h2><span id=\"Conversational_AI_mang_den_vo_van_loi_ich_trong_cai_thien_dich_vu_khach_hang_cua_doanh_nghiep\"><b>Conversational A<\/b><span style=\"font-weight: 400;\">I<\/span><b> mang \u0111\u1ebfn v\u00f4 v\u00e0n l\u1ee3i \u00edch trong c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p<\/b><\/span><\/h2>\n<h3><span id=\"1_Conversational_AI_giup_tu_dong_hoa_nhieu_quy_trinh\"><b>1) <\/b><strong><a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\" target=\"_blank\" rel=\"noopener noreferrer\">Conversational AI<\/a> gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a nhi\u1ec1u quy tr\u00ecnh<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">V\u1edbi c\u00f4ng ngh\u1ec7 <a href=\"http:\/\/emandai.net\/blog\/6-cach-conversational-ai-dang-dinh-vi-lai-dich-vu-cham-soc-khach-hang-cua-doanh-nghiep\/\"><span style=\"color: #0000ff;\"><em>Conversational AI<\/em><\/span><\/a>, Qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 telesales, telemarketing, kh\u1ea3o s\u00e1t, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng c\u1ea7n con ng\u01b0\u1eddi ph\u1ea3i th\u1ef1c hi\u1ec7n v\u00e0 theo d\u00f5i ho\u00e0n to\u00e0n nh\u01b0 tr\u01b0\u1edbc \u0111\u00e2y. B\u1ea1n s\u1ebd kh\u00f4ng c\u1ea7n ph\u1ea3i d\u00e0nh th\u1eddi gian \u0111\u1ec3 \u0111\u1ecdc h\u00e0ng ng\u00e0n Email hay nghe t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi t\u1eeb kh\u00e1ch h\u00e0ng, t\u00ednh n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o n\u00e0y s\u1ebd gi\u00fap b\u1ea1n th\u1ef1c hi\u1ec7n t\u1ea5t c\u1ea3 t\u00e1c v\u1ee5 n\u00e0y v\u1edbi t\u1ed1c \u0111\u1ed9 nhanh, ch\u00ednh x\u00e1c v\u00e0 mang \u0111\u1ebfn nh\u1eefng k\u1ebft qu\u1ea3 tuy\u1ec7t v\u1eddi. B\u1eb1ng c\u00e1ch n\u00e0y, doanh nghi\u1ec7p s\u1ebd c\u1eaft gi\u1ea3m \u0111\u01b0\u1ee3c c\u00e1c kho\u1ea3n chi ph\u00ed l\u1edbn c\u0169ng nh\u01b0 gi\u1ea3m th\u1eddi gian \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00e1c t\u00e1c v\u1ee5. Ngo\u00e0i ra, v\u1edbi vi\u1ec7c \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc \u1edf m\u1ecdi th\u1eddi \u0111i\u1ec3m. \u0110\u1eb7c bi\u1ec7t, Conversational AI l\u00e0 m\u1ed9t c\u00f4ng ngh\u1ec7 h\u00e0ng \u0111\u1ea7u trong vi\u1ec7c gi\u1ea3i quy\u1ebft nh\u1eefng c\u00f4ng vi\u1ec7c th\u00f4ng th\u01b0\u1eddng v\u00e0 l\u1eb7p \u0111i, l\u1eb7p l\u1ea1i trong m\u00f4i tr\u01b0\u1eddng telesale c\u1ee7a doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n<h3><span id=\"2_Kha_nang_cung_cap_thong_tin_va_quan_ly_chat_luong_Call_Center\"><b>2) Kh\u1ea3 n\u0103ng cung c\u1ea5p th\u00f4ng tin v\u00e0 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng Call Center.\u00a0<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Doanh nghi\u1ec7p ng\u00e0y c\u00e0ng t\u0103ng c\u01b0\u1eddng vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 Conversational AI v\u00e0o quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. B\u1edfi v\u00ec Conversational AI c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n v\u00e0 b\u1ed5 sung c\u00e1c ch\u1ee9c n\u0103ng nh\u01b0 t\u1ed5ng h\u1ee3p, t\u00ecm ki\u1ebfm th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng hay c\u1ea3nh b\u00e1o \u0111\u1ec3 giao d\u1ecbch vi\u00ean c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd t\u1ed1t h\u01a1n. N\u1ebfu m\u1ed9t nh\u00e2n vi\u00ean \u0111i ch\u1ec7ch h\u01b0\u1edbng kh\u1ecfi k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 c\u00f4ng ty \u0111\u1eb7t ra hay qu\u00ean cung c\u1ea5p nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft cho kh\u00e1ch h\u00e0ng, th\u00ec h\u1ec7 th\u1ed1ng conversational AI s\u1ebd g\u1eedi cho h\u1ecd nh\u1eefng th\u00f4ng b\u00e1o y\u00eau c\u1ea7u ph\u1ea3i tu\u00e2n th\u1ee7 quy tr\u00ecnh v\u00e0 ph\u1ea3i cung c\u1ea5p nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft. Khi cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac, nh\u1eefng gi\u1ea3i ph\u00e1p conversational AI c\u00f3 th\u1ec3 \u0111\u01b0a ra m\u1ed9t b\u1ea3n ghi chi ti\u1ebft n\u1ed9i dung giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a nh\u00e2n vi\u00ean \u0111\u00f3 d\u1ef1a tr\u00ean c\u00f4ng ngh\u1ec7 chuy\u1ec3n \u0111\u1ed5i l\u1eddi n\u00f3i sang v\u0103n b\u1ea3n.\u00a0<\/span><\/p>\n<blockquote>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">\u00a0 <\/span><span style=\"font-weight: 400;\">\u00a0\u00a0<\/span><i>Xem th\u00eam |<\/i> <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/blog\/tri-tue-nhan-tao-da-thay-doi-cach-thuc-giam-sat-chat-luong-cuoc-goi-cua-doanh-nghiep-nhu-the-nao\/\"><b><i>AI thay \u0111\u1ed5i c\u00e1ch gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi nh\u01b0 th\u1ebf n\u00e0o<\/i><\/b><\/a><\/span><\/p>\n<\/blockquote>\n<h3><span id=\"3_Cai_thien_viec_ra_quyet_dinh\"><b>3) C\u1ea3i thi\u1ec7n vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">M\u1ed9t trong nh\u1eefng nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a con ng\u01b0\u1eddi l\u00e0 d\u1ec5 m\u1eafc nhi\u1ec1u sai l\u1ea7m trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp, \u0111\u1eb7c bi\u1ec7t khi ch\u00fang ta \u0111ang trong t\u00ecnh tr\u1ea1ng m\u1ec7t m\u1ecfi hay c\u00f3 nh\u1eefng suy ngh\u0129 v\u00e0 c\u1ea3m x\u00fac ti\u00eau c\u1ef1c. \u0110i\u1ec1u n\u00e0y c\u0169ng \u1ea3nh h\u01b0\u1edfng kh\u00f4ng t\u1ed1t \u0111\u1ebfn qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a nhi\u1ec1u nh\u00e2n vi\u00ean, d\u1eabn \u0111\u1ebfn d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hay tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f4ng t\u1ed1t, th\u1eadm ch\u00ed r\u1ea5t t\u1ec7. Nh\u01b0ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1eb1ng vi\u1ec7c \u1ee9ng d\u1ee5ng Conversational AI l\u1ea1i ho\u00e0n to\u00e0n ng\u01b0\u1ee3c l\u1ea1i, v\u1edbi kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch c\u1ea3m x\u00fac, h\u1ec7 th\u1ed1ng n\u00e0y lu\u00f4n \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi nh\u1ea5t. <\/span><span style=\"font-weight: 400;\">Conversational AI c\u0169ng gi\u00fap con ng\u01b0\u1eddi \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh mua s\u1eafm t\u1ed1t h\u01a1n, v\u00ec ch\u00fang cung c\u1ea5p nh\u1eefng gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n, nh\u1eefng th\u00f4ng tin h\u1eefu \u00edch, c\u0169ng nh\u01b0 m\u1ed9t b\u1ee9c tranh t\u1ed5ng th\u1ec3 d\u1ef1a tr\u00ean nh\u1eefng s\u1ed1 li\u1ec7u \u0111\u00e3 thu th\u1eadp \u0111\u01b0\u1ee3c. Do \u0111\u00f3, v\u1ec1 t\u1ed5ng th\u1ec3 Conversational AI c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00ean m\u1ed9t t\u1ea7m cao m\u1edbi trong vi\u1ec7c \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh.<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_2219\" aria-describedby=\"caption-attachment-2219\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2219 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/Green-Gradient-Digital-Marketing-Facebook-Cover-600-x-400-px-1.png\" alt=\"Conversational AI gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh mua s\u1eafm t\u1ed1t h\u01a1n\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/Green-Gradient-Digital-Marketing-Facebook-Cover-600-x-400-px-1.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/Green-Gradient-Digital-Marketing-Facebook-Cover-600-x-400-px-1-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2219\" class=\"wp-caption-text\">Conversational AI gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh mua s\u1eafm t\u1ed1t h\u01a1n<\/figcaption><\/figure>\n<h3><\/h3>\n<h3><span id=\"4_Thoi_gian_phan_hoi_yeu_cau_cua_khach_hang_nhanh_hon\"><b>4) Th\u1eddi gian ph\u1ea3n h\u1ed3i y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng nhanh h\u01a1n<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">V\u00ec y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111\u1ebfn t\u1eeb c\u00e1c k\u00eanh kh\u00e1c nhau nh\u01b0 Facebook, LinkedIn, email, website hay tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp, v\u1edbi nh\u1eefng c\u00e1ch th\u1ee7 c\u00f4ng tr\u01b0\u1edbc \u0111\u00e2y l\u00e0 d\u00e0nh nhi\u1ec1u th\u1eddi gian gi\u1ea3i quy\u1ebft t\u1eebng y\u00eau c\u1ea7u m\u1ed9t, th\u00ec h\u1ec7 th\u1ed1ng Conversational AI c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft t\u1ea5t c\u1ea3 nh\u1eefng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng trong th\u1eddi gian r\u1ea5t ng\u1eafn v\u00e0 mang l\u1ea1i hi\u1ec7u qu\u1ea3 t\u1ed1i \u01b0u. V\u1edbi gi\u1ea3i ph\u00e1p n\u00e0y, ch\u00fang ta ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft h\u00e0ng ng\u00e0n v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i hay l\u1eafng nghe t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi v\u00ec b\u1ea1n \u0111\u00e3 ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u th\u1eddi gian c\u1ee7a h\u1ecd trong khi v\u1eabn \u0111em l\u1ea1i nh\u1eefng k\u1ebft qu\u1ea3 t\u1ed1t \u0111\u1eb9p.<\/span><\/p>\n<h3><\/h3>\n<h3><span id=\"5_Conversational_AI_giup_ca_nhan_hoa_trai_nghiem_cua_khach_hang\"><b>5) Conversational AI gi\u00fap c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ch\u00fang ta \u0111\u00e3 qua giai \u0111o\u1ea1n m\u00e0 t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c cung c\u1ea5p nh\u1eefng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 nh\u01b0 nhau. V\u00ec m\u1ed7i kh\u00e1ch h\u00e0ng l\u00e0 duy nh\u1ea5t, h\u1ecd nh\u1eefng v\u1ea5n \u0111\u1ec1 v\u00e0 k\u1ef3 v\u1ecdng ri\u00eang t\u1eeb s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p. Tr\u01b0\u1edbc \u0111\u00e2y, doanh nghi\u1ec7p c\u1ea3m th\u1ea5y kh\u00f3 kh\u0103n \u0111\u1ec3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n cho kh\u00e1ch h\u00e0ng. Nh\u01b0ng v\u1edbi c\u00f4ng ngh\u1ec7 Conversational AI, doanh nghi\u1ec7p c\u00f3 th\u1ec3 hi\u1ec3u v\u1ec1 mong mu\u1ed1n c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd, nh\u1eefng v\u1ea5n \u0111\u1ec1 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 cung c\u1ea5p cho h\u1ecd nh\u1eefng gi\u1ea3i ph\u00e1p c\u1ee5 th\u1ec3 nh\u1ea5t.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c c\u00f4ng c\u1ee5 c\u1ee7a <\/span><span style=\"font-weight: 400;\">Conversational AI c\u00f3 th\u1ec3 thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u l\u1ecbch s\u1eed c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 tr\u00edch xu\u1ea5t nh\u1eefng th\u00f4ng tin h\u1eefu \u00edch t\u1eeb \u0111\u00f3. Nh\u1eefng c\u00f4ng c\u1ee5 n\u00e0y c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng h\u00e0nh tr\u00ecnh mua s\u1eafm c\u1ee7a kh\u00e1ch h\u00e0ng hay s\u1edf th\u00edch c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd. H\u1ec7 th\u1ed1ng n\u00e0y c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n ra nh\u1eefng mong mu\u1ed1n, xu h\u01b0\u1edbng v\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb l\u1eddi n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u1eeb \u0111\u00f3 \u0111em \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a tuy\u1ec7t v\u1eddi nh\u1ea5t.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i ra, c\u00e1 nh\u00e2n h\u00f3a gi\u00fap doanh nghi\u1ec7p gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, ph\u00e1t hi\u1ec7n v\u1ea5n \u0111\u1ec1 c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n v\u00e0 gi\u1ea3i quy\u1ebft n\u00f3 m\u1ed9t c\u00e1ch nhanh nh\u1ea5t. \u0110i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c thu h\u00fat kh\u00e1ch h\u00e0ng v\u1ec1 v\u1edbi doanh nghi\u1ec7p v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n so v\u1edbi \u0111\u1ed1i th\u1ee7.<\/span><\/p>\n<h3><\/h3>\n<h3><span id=\"6_Tang_doanh_thu_va_loi_nhuan\"><b>6) T\u0103ng doanh thu v\u00e0 l\u1ee3i nhu\u1eadn<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Doanh thu v\u00e0 t\u0103ng tr\u01b0\u1edfng v\u1ec1 l\u1ee3i nhu\u1eadn l\u00e0 y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i \u0111\u1ec3 doanh nghi\u1ec7p t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n. Vi\u1ec7c \u1ee9ng d\u1ee5ng <\/span><span style=\"font-weight: 400;\">Conversational AI c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n nh\u1eefng ch\u1ec9 s\u1ed1 quan tr\u1ecdng n\u00e0y b\u1edfi v\u00ec nh\u1eefng gi\u1ea3i ph\u00e1p Conversational AI gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 c\u1eaft gi\u1ea3m chi ph\u00ed nh\u00e2n s\u1ef1 (<\/span><span style=\"font-weight: 400;\">Gi\u1ea3i ph\u00e1p <\/span><span style=\"font-weight: 400;\">Conversational AI<\/span><span style=\"font-weight: 400;\">\u00a0 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 thay th\u1ebf 80% kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c t\u1ed5ng \u0111\u00e0i qua c\u00e1c k\u00eanh chat. N\u00f3i c\u00e1ch kh\u00e1c, vi\u1ec7c s\u1eed d\u1ee5ng nh\u1eefng gi\u1ea3i ph\u00e1p <\/span><span style=\"font-weight: 400;\">Conversational AI <\/span><span style=\"font-weight: 400;\">\u00a0c\u00f3 th\u1ec3 cho ph\u00e9p doanh nghi\u1ec7p c\u1eaft gi\u1ea3m \u00edt nh\u1ea5t 50% s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0n<\/span><span style=\"font-weight: 400;\">g). Trong khi \u0111\u00f3 nh\u1edd v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u00f4ng qua \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (Conversational AI) gi\u00fap doanh nghi\u1ec7p c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng trung th\u00e0nh h\u01a1n, doanh thu t\u1ed1t h\u01a1n v\u00e0 t\u0103ng tr\u01b0\u1edfng l\u1ee3i nhu\u1eadn cao h\u01a1n.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_2232\" aria-describedby=\"caption-attachment-2232\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2232 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/Red-Gradient-Grow-Your-Business-Facebook-Cover-600-x-400-px-2-1.png\" alt=\"Conversational AI gi\u00fap doanh nghi\u1ec7p t\u0103ng tr\u01b0\u1edfng doanh thu v\u00e0 l\u1ee3i nhu\u1eadn\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/Red-Gradient-Grow-Your-Business-Facebook-Cover-600-x-400-px-2-1.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/10\/Red-Gradient-Grow-Your-Business-Facebook-Cover-600-x-400-px-2-1-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2232\" class=\"wp-caption-text\">Conversational AI gi\u00fap doanh nghi\u1ec7p t\u0103ng tr\u01b0\u1edfng doanh thu v\u00e0 l\u1ee3i nhu\u1eadn<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>Ng\u00e0y nay, nh\u1eefng doanh nghi\u1ec7p th\u00e0nh c\u00f4ng v\u00e0 c\u00f3 th\u01b0\u01a1ng hi\u1ec7u hi\u1ec7n nay \u0111ang \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) \u0111\u1ec3 mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a cho kh\u00e1ch h\u00e0ng, t\u1eadp trung h\u01a1n v\u00e0o nh\u00f3m kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh, \u0111i\u1ec1u \u0111\u00f3 \u0111\u00e3 gi\u00fap h\u1ecd thu h\u00fat m\u1ed9t l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng l\u1edbn v\u00e0 c\u1eaft gi\u1ea3m m\u1ed9t l\u01b0\u1ee3ng l\u1edbn chi ph\u00ed trong vi\u1ec7c ti\u1ebfp th\u1ecb s\u1ea3n ph\u1ea9m. V\u00ec v\u1eady, \u0111\u1ec3 \u0111\u01b0a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00ean m\u1ed9t t\u1ea7m cao m\u1edbi, doanh nghi\u1ec7p n\u00ean \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 Conversational AI \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m v\u00e0 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<p><span style=\"font-weight: 400;\">&gt;&gt; Li\u00ean h\u1ec7 v\u1edbi <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/\"><span style=\"font-weight: 400;\">EM&amp;AI<\/span><\/a><\/span><span style=\"font-weight: 400;\"><span style=\"color: #0000ff;\">\u00a0<\/span> \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1ch tri\u1ec3n khai <em><strong><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\" target=\"_blank\" rel=\"noopener noreferrer\">Conversational AI<\/a><\/span><\/strong><\/em> \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.\u00a0<\/span><\/p>\n<p><strong>\u2013 Hotline:<\/strong>\u00a0<a href=\"about:blank\">0934 312 345<\/a><\/p>\n<p><b>\u2013 Email:\u00a0<\/b>contact@emandai.net<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u00fang ta \u0111ang ti\u1ebfn \u0111\u1ebfn cu\u1ed9c c\u00e1ch m\u1ea1ng \u0111\u1ed5i m\u1edbi kinh t\u1ebf m\u00e0 t\u1ea1i \u0111\u00f3&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2220,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[607],"tags":[295,515],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2217"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=2217"}],"version-history":[{"count":14,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2217\/revisions"}],"predecessor-version":[{"id":2596,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2217\/revisions\/2596"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/2220"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=2217"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=2217"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=2217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}