{"id":2386,"date":"2021-11-12T08:17:20","date_gmt":"2021-11-12T08:17:20","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=2386"},"modified":"2022-05-16T09:01:23","modified_gmt":"2022-05-16T09:01:23","slug":"sai-lam-pho-bien-trong-nang-cao-dich-vu-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/sai-lam-pho-bien-trong-nang-cao-dich-vu-cham-soc-khach-hang\/","title":{"rendered":"Sai l\u1ea7m ph\u1ed5 bi\u1ebfn trong n\u00e2ng cao d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c xem nh\u01b0 l\u00e0 x\u01b0\u01a1ng s\u1ed1ng t\u1ea1o n\u00ean s\u1ef1 th\u00e0nh c\u00f4ng trong b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o. D\u00f9 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 t\u1ed1t, nh\u01b0ng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh kh\u00e1ch h\u00e0ng c\u00f3 ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p hay kh\u00f4ng. <\/span><span style=\"font-weight: 400;\">Trong b\u00e0i vi\u1ebft n\u00e0y,<\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/\"> <span style=\"font-weight: 400;\">EM&amp;AI<\/span><\/a> <\/span><span style=\"font-weight: 400;\">s\u1ebd \u0111\u01b0a ra nh\u1eefng sai l\u1ea7m ch\u00ednh trong vi\u1ec7c n\u00e2ng cao d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 \u0111\u1ec1 xu\u1ea5t c\u00e1ch kh\u1eafc ph\u1ee5c nh\u1eefng sai l\u1ea7m tr\u00ean \u0111\u1ec3 doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong vi\u1ec7c l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#1Thieu_su_thau_hieu_trong_nhu_cau_cua_khach_hang\"><span class=\"toc_number toc_depth_1\">1<\/span> 1)Thi\u1ebfu s\u1ef1 th\u1ea5u hi\u1ec3u trong nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0<\/a><\/li><li><a href=\"#2_Khong_danh_gia_hieu_suat_cua_tong_dai_vien_hay_tu_van_vien\"><span class=\"toc_number toc_depth_1\">2<\/span> 2) Kh\u00f4ng \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean hay t\u01b0 v\u1ea5n vi\u00ean\u00a0<\/a><\/li><li><a href=\"#3_Khong_xay_dung_ket_noi_giua_khach_hang_va_doanh_nghiep\"><span class=\"toc_number toc_depth_1\">3<\/span> 3) Kh\u00f4ng x\u00e2y d\u1ef1ng k\u1ebft n\u1ed1i gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p<\/a><\/li><\/ul><\/div>\n<h2><span id=\"1Thieu_su_thau_hieu_trong_nhu_cau_cua_khach_hang\"><b>1)Thi\u1ebfu s\u1ef1 th\u1ea5u hi\u1ec3u trong nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Ch\u00fang ta \u0111\u1ec1u bi\u1ebft kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh l\u1edbn \u0111\u1ebfn s\u1ef1 t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p. Nh\u01b0ng n\u1ebfu doanh nghi\u1ec7p kh\u00f4ng hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng nhu c\u1ea7u hay v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, th\u00ec doanh nghi\u1ec7p xem nh\u01b0 th\u1ea5t b\u1ea1i trong vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi. \u0110\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 tr\u00ean, doanh nghi\u1ec7p c\u1ea7n \u0111i s\u00e2u v\u00e0o qu\u00e1 kh\u1ee9 giao d\u1ecbch c\u1ee7a kh\u00e1ch h\u00e0ng, t\u00ecm hi\u1ec3u nh\u1eefng nguy\u00ean nh\u00e2n t\u1ea1i sao kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh, nh\u1eefng \u01b0u ti\u00ean, mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec, v\u00e0 cu\u1ed1i c\u00f9ng cung c\u1ea5p nh\u1eefng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd mong \u0111\u1ee3i.\u00a0 <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ng\u00e0y nay, Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) c\u00f3 th\u1ec3 d\u1ef1 b\u00e1o ch\u00ednh x\u00e1c h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng nh\u1edd v\u00e0o thu th\u1eadp d\u1eef li\u1ec7u t\u1eeb c\u00e1c cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0a ra l\u1eddi khuy\u00ean v\u1ec1 nh\u1eefng c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ph\u00f9 h\u1ee3p \u0111\u1ec3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong m\u1ecdi t\u01b0\u01a1ng t\u00e1c.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"2_Khong_danh_gia_hieu_suat_cua_tong_dai_vien_hay_tu_van_vien\"><b>2) Kh\u00f4ng \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean hay t\u01b0 v\u1ea5n vi\u00ean\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">N\u1ebfu mu\u1ed1n cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc, doanh nghi\u1ec7p ph\u1ea3i lu\u00f4n \u0111\u00e1nh gi\u00e1 l\u1ea1i hi\u1ec7u su\u1ea5t c\u1ee7a c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean hay t\u01b0 v\u1ea5n vi\u00ean. V\u00ec h\u1ecd ch\u00ednh l\u00e0 nh\u00e2n t\u1ed1 ch\u00ednh trong vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1, c\u0169ng nh\u01b0 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u tr\u00ean, tr\u01b0\u1edbc \u0111\u00e2y, b\u1ed9 ph\u1eadn \u0111\u00e1nh gi\u00e1 ph\u1ea3i nghe l\u1ea1i h\u00e0ng ng\u00e0n t\u1ec7p ghi \u00e2m. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u1edbi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u00e1nh gi\u00e1 t\u1ed5ng \u0111\u00e0i c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p gi\u1ea3m th\u1eddi gian c\u0169ng nh\u01b0 cho ph\u00ed nh\u00e2n s\u1ef1, b\u00ean c\u1ea1nh \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 \u0111\u00fang ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean v\u00e0 nh\u1eefng h\u01b0\u1edbng d\u1eabn ph\u00f9 h\u1ee3p \u0111\u1ec3 c\u1ea3i thi\u1ec7n c\u00e1ch t\u01b0\u01a1ng t\u00e1c c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi kh\u00e1ch h\u00e0ng, t\u1eeb t\u0103ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u0169ng nh\u01b0 n\u00e2ng cao d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n<blockquote>\n<p style=\"text-align: left;\"><b><i>Xem th\u00eam | <\/i><\/b><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/blog\/danh-gia-chat-luong-cuoc-goi-nang-cao-chat-luong-tong-dai\/\"><b><i>\u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i<\/i><\/b><\/a><\/span><\/p>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_2388\" aria-describedby=\"caption-attachment-2388\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2388 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Green-Digital-Marketing-Facebook-Cover-600-x-400-px.png\" alt=\"\u0110\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Green-Digital-Marketing-Facebook-Cover-600-x-400-px.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Green-Digital-Marketing-Facebook-Cover-600-x-400-px-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2388\" class=\"wp-caption-text\">\u0110\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"3_Khong_xay_dung_ket_noi_giua_khach_hang_va_doanh_nghiep\"><b>3) Kh\u00f4ng x\u00e2y d\u1ef1ng k\u1ebft n\u1ed1i gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Theo m\u1ed9t nghi\u00ean c\u1ee9u, vi\u1ec7c c\u00f3 m\u1ed9t kh\u00e1ch m\u1edbi kh\u00f3 g\u1ea5p n\u0103m l\u1ea7n vi\u1ec7c gi\u1eef ch\u00e2n m\u1ed9t kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i. <\/span><span style=\"font-weight: 400;\">D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi s\u1ebd t\u1ea1o ra nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u1edbi doanh nghi\u1ec7p. \u0110\u00f3 l\u00e0 nh\u1eefng ng\u01b0\u1eddi s\u1eb5n s\u00e0ng gi\u1edbi thi\u1ec7u doanh nghi\u1ec7p v\u1edbi b\u1ea1n b\u00e8, gia \u0111\u00ecnh v\u00e0 \u0111\u1ed3ng nghi\u1ec7p \u2013 nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a\u00a0 doanh nghi\u1ec7p trong t\u01b0\u01a1ng lai.<\/span><span style=\"font-weight: 400;\"> \u0110\u1ec3 duy tr\u00ec m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p c\u1ea7n:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1) X\u00e2y d\u1ef1ng l\u00f2ng tin c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">2) Th\u00e2n thi\u1ec7n m\u1ed7i khi tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng<\/span><\/p>\n<p><span style=\"font-weight: 400;\">3) Lu\u00f4n l\u1eafng nghe kh\u00e1ch h\u00e0ng<\/span><\/p>\n<p><span style=\"font-weight: 400;\">4) \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean c\u00e1ch t\u01b0\u01a1ng t\u00e1c, tr\u00f2 chuy\u1ec7n v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5) Nhanh ch\u00f3ng ph\u1ea3n h\u1ed3i v\u00e0 gi\u1ea3i quy\u1ebft nh\u1eefng th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/p>\n<p><span style=\"font-weight: 400;\">6) T\u00ecm hi\u1ec3u nh\u1eefng \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5<\/span><\/p>\n<p><span style=\"font-weight: 400;\">7) Kh\u1eafc ph\u1ee5c nh\u1eefng thi\u1ebfu s\u00f3t trong s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5<\/span><\/p>\n<hr \/>\n<p><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/\"><span style=\"font-weight: 400;\">EM&amp;AI<\/span><\/a><\/span><span style=\"font-weight: 400;\"> l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u nghi\u00ean c\u1ee9u v\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong t\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam, h\u01b0\u1edbng \u0111\u1ebfn t\u1ea7m nh\u00ecn n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng Vi\u1ec7t Nam.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&gt;&gt; Li\u00ean h\u1ec7 ngay v\u1edbi <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/\"><span style=\"font-weight: 400;\">EM&amp;AI<\/span><\/a><\/span> <span style=\"font-weight: 400;\">\u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed v\u00e0 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1ch tri\u1ec3n khai c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 c\u1ea3i thi\u1ec7n v\u00e0 n\u00e2ng cao d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013 Hotline: <\/span><span style=\"font-weight: 400;\">0934 312 345<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013 Email: contact@emandai.net<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c xem nh\u01b0 l\u00e0 x\u01b0\u01a1ng s\u1ed1ng t\u1ea1o n\u00ean s\u1ef1&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2457,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[116,601],"tags":[515],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2386"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=2386"}],"version-history":[{"count":14,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2386\/revisions"}],"predecessor-version":[{"id":2461,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2386\/revisions\/2461"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/2457"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=2386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=2386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=2386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}