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nginx {"id":2441,"date":"2021-11-17T09:32:39","date_gmt":"2021-11-17T09:32:39","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=2441"},"modified":"2022-05-16T08:58:44","modified_gmt":"2022-05-16T08:58:44","slug":"dau-la-nhung-tac-dong-gay-anh-huong-xau-den-trai-nghiem-cua-khach-hang","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/dau-la-nhung-tac-dong-gay-anh-huong-xau-den-trai-nghiem-cua-khach-hang\/","title":{"rendered":"\u0110\u00e2u l\u00e0 nh\u1eefng t\u00e1c \u0111\u1ed9ng g\u00e2y \u1ea3nh h\u01b0\u1edfng x\u1ea5u \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng"},"content":{"rendered":"

Kh\u00f4ng doanh nghi\u1ec7p n\u00e0o c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 th\u1ea5p t\u1ea7m quan tr\u1ecdng c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.\u00a0D\u1ecbch v\u1ee5 k\u00e9m c\u00f3 th\u1ec3 t\u1ea1o ra t\u00e1c \u0111\u1ed9ng \u0111\u00e1ng k\u1ec3 \u0111\u1ebfn th\u01b0\u01a1ng hi\u1ec7u v\u00e0 kh\u1ea3 n\u0103ng t\u1ea1o ra kh\u00e1ch h\u00e0ng trung th\u00e0nh. V\u00ec khi tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p k\u00e9m s\u1ebd khi\u1ebfn h\u1ecd t\u00ecm ki\u1ebfm nh\u01b0ng c\u00f4ng ty, doanh nghi\u1ec7p kh\u00e1c m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y b\u1ea3n th\u00e2n \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng.<\/em><\/p>\n

Theo b\u00e1o c\u00e1o c\u1ee7a\u00a0WalkerInfo<\/a><\/em><\/span>\u00a0,\u00a0tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd v\u01b0\u1ee3t tr\u1ed9i h\u01a1n gi\u00e1 c\u1ea3 v\u00e0 s\u1ea3n ph\u1ea9m tr\u1edf th\u00e0nh y\u1ebfu t\u1ed1 kh\u00e1c bi\u1ec7t ch\u00ednh c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u v\u00e0o n\u0103m 2021\u00a0<\/strong>.\u00a0Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (CX) ti\u1ebfp t\u1ee5c l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh \u0111\u1ed1i v\u1edbi nhi\u1ec1u kh\u00e1ch h\u00e0ng.\u00a0Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng \u0111\u1ec3 t\u0103ng doanh thu, uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. V\u00ec th\u1ebf, b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap doanh nghi\u1ec7p bi\u1ebft \u0111\u01b0\u1ee3c \u0111\u00e2u l\u00e0 nh\u1eefng t\u00e1c \u0111\u1ed9ng g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

\"Tr\u1ea3i — Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t s\u1ebd l\u00e0 y\u1ebfu t\u1ed1 gi\u00fap doanh nghi\u1ec7p t\u0103ng doanh thu<\/figcaption><\/figure>\n
Contents<\/p>
1<\/span> Nh\u1eefng nguy\u00ean nh\u00e2n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/a>
1.1<\/span> Ph\u1ea3n h\u1ed3i v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ch\u1eadm ch\u1ea1p<\/a><\/li>
1.2<\/span> Th\u00e1i \u0111\u1ed9 nh\u00e2n vi\u00ean ch\u01b0a t\u1ed1t<\/a><\/li>
1.3<\/span> Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n kh\u00f4ng truy\u1ec1n \u0111\u1ea1t \u0111\u00fang th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5<\/a><\/li><\/ul><\/li>
2<\/span> C\u00e1ch kh\u1eafc ph\u1ee5c v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/a>
2.1<\/span> T\u1ef1 \u0111\u1ed9ng ho\u00e1, gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i nh\u1edd tr\u1ee3 l\u00fd \u1ea3o<\/a><\/li>
2.2<\/span> Chatbot, Voicebot \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 ph\u00e2n t\u00edch c\u1ea3m x\u00fac, lu\u00f4n nhi\u1ec7t t\u00ecnh h\u1ed7 tr\u1ee3<\/a><\/li>
2.3<\/span> Chatbot AI truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5<\/a><\/li><\/ul><\/li><\/ul><\/div>\n
Nh\u1eefng nguy\u00ean nh\u00e2n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n
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Ph\u1ea3n h\u1ed3i v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ch\u1eadm ch\u1ea1p<\/strong><\/span><\/h3>\n<\/li>\n<\/ol>\n
Ph\u1ea3n h\u1ed3i v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ch\u1ea1m ch\u1ea1p s\u1ebd g\u00e2y b\u1ea5t l\u1ee3i cho b\u1ea5t k\u1ef3 m\u1ecdi doanh nghi\u1ec7p. B\u1edfi kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n ph\u00ed th\u1eddi gian c\u1ee7a m\u00ecnh trong qu\u00e1 tr\u00ecnh ch\u1edd \u0111\u1ee3i. N\u1ebfu m\u1ed9t doanh nghi\u1ec7p \u0111\u1ec3 kh\u00e1ch h\u00e0ng ch\u1edd qu\u00e1 l\u00e2u s\u1ebd khi\u1ebfn cho c\u1ea3m x\u00fac kh\u00e1ch h\u00e0ng tr\u1edf kh\u00f3 ch\u1ecbu. D\u1eabn \u0111\u1ebfn gi\u1ea3m tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p t\u1ed3i t\u1ec7 h\u01a1n. T\u1eeb \u0111\u00f3, \u1ea5t h\u1eb3n uy t\u00edn v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p \u0111\u00f3 s\u1ebd gi\u1ea3m s\u00fat.<\/p>\n
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Th\u00e1i \u0111\u1ed9 nh\u00e2n vi\u00ean ch\u01b0a t\u1ed1t<\/strong><\/span><\/h3>\n<\/li>\n<\/ol>\n
Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng t\u1ed1t. Doanh nghi\u1ec7p c\u0169ng kh\u00f4ng th\u1ec3 ki\u1ec3m so\u00e1t h\u1ebft c\u00e1c cu\u1ed9c g\u1ecdi c\u1ee7a nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n. Ch\u00ednh \u0111i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c l\u01a1 l\u00e0. \u0110\u00f4i l\u00fac s\u1ebd kh\u00f4ng t\u1eadp trung v\u00e0o chuy\u00ean m\u00f4n c\u1ee7a m\u00ecnh.<\/p>\n
Ngo\u00e0i ra, th\u00e1i \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. N\u1ebfu m\u1ed9t nh\u00e2n vi\u00ean to ti\u1ebfng, n\u00f3ng gi\u1eadn hay t\u01b0 v\u1ea5n h\u1eddi h\u1ee3t v\u1edbi kh\u00e1ch h\u00e0ng th\u00ec \u0111i\u1ec1u \u0111\u00f3 s\u1ebd th\u1eadt t\u1ed3i t\u1ec7. N\u00f3 s\u1ebd khi\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u201cxu\u1ed1ng d\u1ed1c kh\u00f4ng phanh\u201d.<\/p>\n
$\"D\u1ecbch$
D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u01b0a t\u1ed1t g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n
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Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n kh\u00f4ng truy\u1ec1n \u0111\u1ea1t \u0111\u00fang th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5<\/strong><\/span><\/h3>\n<\/li>\n<\/ol>\n
M\u1ed7i ng\u00e0y nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n ph\u1ea3i nh\u1eadn qu\u00e1 nhi\u1ec1u cu\u1ed9c g\u1ecdi \u0111\u1ebfn. \u0110i\u1ec1u \u0111\u00f3 khi\u1ebfn cho h\u1ecd nh\u1ea7m l\u1eabn c\u00e1c th\u00f4ng tin v\u1edbi nhau trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c. D\u1eabn \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p thi\u1ebfu v\u00e0 sai th\u00f4ng tin \u0111\u1ebfn kh\u00e1ch h\u00e0ng. Khi\u1ebfn h\u1ecd hi\u1ec3u nh\u1ea7m v\u1ec1 c\u00e1c th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Cho \u0111\u1ebfn khi h\u1ecd tr\u1ef1c ti\u1ebfp s\u1eed d\u1ee5ng v\u00e0 nh\u1eefng g\u00ec nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n n\u00f3i kh\u00e1c v\u1edbi th\u1ef1c t\u1ebf h\u1ecd tr\u1ea3i nghi\u1ec7m c\u0169ng s\u1ebd t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n
T\u1eeb vi\u1ec7c cung c\u1ea5p kh\u00f4ng \u0111\u00fang th\u00f4ng tin s\u1ebd l\u00e0m m\u1ea5t \u0111i nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh. \u0110\u1ed3ng th\u1eddi l\u00e0m gi\u1ea3m uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u, khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n nhi\u1ec1u h\u01a1n. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn v\u1ecb th\u1ebf c\u1ee7a doanh nghi\u1ec7p x\u1ea5u \u0111i trong m\u1eaft kh\u00e1ch h\u00e0ng. N\u00f3 s\u1ebd l\u00e0m t\u1ed5n th\u1ea5t l\u01b0\u1ee3ng l\u1edbn doanh thu c\u1ee7a doanh nghi\u1ec7p \u0111\u00f3.<\/p>\n
C\u00e1ch kh\u1eafc ph\u1ee5c v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n
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T\u1ef1 \u0111\u1ed9ng ho\u00e1, gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i nh\u1edd tr\u1ee3 l\u00fd \u1ea3o<\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n
Nghi\u00ean c\u1ee9u c\u1ee7a\u00a0Hubspot<\/a>\u00a0cho bi\u1ebft, ”\u00a090% kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1\u00a0” ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c “<\/em>\u00a0l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng\u00a0<\/strong>khi h\u1ecd c\u1ea7n li\u00ean h\u1ec7 v\u1edbi doanh nghi\u1ec7p. V\u00ec th\u1ebf nh\u1eefng tr\u1ee3 l\u00fd \u1ea3o nh\u01b0 Voicebot<\/strong> hay Chatbot AI<\/strong> l\u00e0 m\u1ed9t s\u1ef1 l\u1ef1a ch\u1ecdn tuy\u1ec7t v\u1eddi n\u1ebfu doanh nghi\u1ec7p mu\u1ed1n mang l\u1ea1i cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t.<\/p>\n
C\u00e1c tr\u1ee3 l\u00fd \u1ea3o nh\u01b0 Voicebot hay Chatbot AI s\u1ebd lu\u00f4n h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7 b\u1ea5t k\u1ec3 khi n\u00e0o h\u1ecd c\u1ea7n. H\u01a1n h\u1ebft, v\u1edbi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) c\u00f9ng v\u1edbi kh\u1ea3 n\u0103ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) gi\u00fap c\u00e1c tr\u1ee3 l\u00fd \u1ea3o c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p k\u1ecbp th\u1eddi v\u00e0 c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n
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Chatbot, Voicebot \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 ph\u00e2n t\u00edch c\u1ea3m x\u00fac, lu\u00f4n nhi\u1ec7t t\u00ecnh h\u1ed7 tr\u1ee3<\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n
V\u1edbi kh\u1ea3 n\u0103ng th\u1ea5u hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, ph\u00e2n t\u00edch c\u1ea3m x\u00fac qua l\u1eddi n\u00f3i, nh\u1eadn di\u1ec7n l\u1eddi n\u00f3i & t\u1ed5ng h\u1ee3p ti\u1ebfng n\u00f3i. Voicebot c\u00f3 th\u1ec3 thay th\u1ebf m\u1ed9t nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n kh\u00f4ng b\u1ecb gi\u1edbi h\u1ea1n n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c v\u00e0 c\u1ea3m x\u00fac. \u0110i\u1ec1u \u0111\u00f3 s\u1ebd \u0111\u01b0a cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1edd nh\u1eefng th\u00f4ng tin ch\u00ednh x\u00e1c v\u00e0 \u0111\u1ea7y \u0111\u1ee7 v\u00e0 s\u1ef1 t\u01b0 v\u1ea5n nhi\u1ec7t t\u00ecnh.<\/p>\n
Ngo\u00e0i ra, Voicebots c\u0169ng c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh gi\u1ecdng n\u00f3i theo v\u00f9ng mi\u1ec1n. Khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y g\u1ea7n g\u0169i h\u01a1n \u0111\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.<\/p>\n
Xem th\u00eam: T\u1ea7m quan tr\u1ecdng ph\u00e2n t\u00edch c\u1ea3m x\u00fac trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/a><\/span><\/strong><\/p><\/blockquote>\n
$\"Voicebot$
Voicebot c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n gi\u00fap c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n
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Chatbot AI truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5<\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n
Chatbot \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi c\u01a1 s\u1edf d\u1eef li\u1ec7u c\u1ee7a doanh nghi\u1ec7p. \u0110i\u1ec1u \u0111\u00f3 gi\u00fap Chatbot hi\u1ec3u v\u00e0 truy\u1ec1n \u0111\u1ea1t \u0111\u00fang th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Truy\u1ec1n \u0111\u1ea1t \u0111\u00fang v\u00e0 \u0111\u1ee7 th\u00f4ng tin l\u00e0 c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng h\u1eefu hi\u1ec7u. B\u1edfi kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 cao qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. T\u1eeb \u0111\u00f3 l\u1ef1a ch\u1ecdn s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p.<\/p>\n
T\u1ea1i Vi\u1ec7t Nam, EM&AI<\/span> l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u nghi\u00ean c\u1ee9u v\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong t\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam.\u00a0H\u1ec7 sinh th\u00e1i EM&AI<\/span> bao g\u1ed3m Virtual Agen<\/span>t \u2013 n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng tr\u1ee3 l\u00fd \u1ea3o t\u01b0\u01a1ng t\u00e1c gi\u1ecdng n\u00f3i, tin nh\u1eafn v\u00e0 Virtual QC<\/span> \u2013 tr\u1ee3 l\u00fd \u1ea3o ph\u00e2n t\u00edch, \u0111\u00e1nh gi\u00e1 n\u1ed9i dung cu\u1ed9c g\u1ecdi theo th\u1eddi gian th\u1ef1c.<\/p>\n
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EM&AI<\/strong><\/a><\/span> d\u00e0nh t\u1eb7ng g\u00f3i\u00a0\u01b0u \u0111\u00e3i 1000 CU\u1ed8C G\u1eccI MI\u1ec4N PH\u00cd<\/strong>\u00a0<\/span>h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p tri\u1ec3n khai \u1ee9ng d\u1ee5ng AI trong kinh doanh<\/p>\n
\u25b6 Chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh:\u00a0https:\/\/bit.ly\/3k4i9g0<\/a><\/span><\/p>\n
LI\u00caN H\u1ec6 T\u01af V\u1ea4N TRI\u1ec2N KHAI GI\u1ea2I PH\u00c1P<\/strong><\/p>\n
\u2013 Hotline: 0934 312 345<\/p>\n
\u2013 Email: contact@emandai.net<\/p>\n
\u2013 Website: https:\/\/emandai.net\/<\/p>\n","protected":false},"excerpt":{"rendered":"
Kh\u00f4ng doanh nghi\u1ec7p n\u00e0o c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 th\u1ea5p t\u1ea7m quan tr\u1ecdng c\u1ee7a tr\u1ea3i nghi\u1ec7m…<\/p>\n","protected":false},"author":1,"featured_media":2444,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[116,601],"tags":[535],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2441"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=2441"}],"version-history":[{"count":5,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2441\/revisions"}],"predecessor-version":[{"id":2496,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2441\/revisions\/2496"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/2444"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=2441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=2441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=2441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

\"D\u1ecbch — Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t s\u1ebd l\u00e0 y\u1ebfu t\u1ed1 gi\u00fap doanh nghi\u1ec7p t\u0103ng doanh thu<\/figcaption><\/figure>\n
Contents<\/p>
1<\/span> Nh\u1eefng nguy\u00ean nh\u00e2n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/a>
1.1<\/span> Ph\u1ea3n h\u1ed3i v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ch\u1eadm ch\u1ea1p<\/a><\/li>
1.2<\/span> Th\u00e1i \u0111\u1ed9 nh\u00e2n vi\u00ean ch\u01b0a t\u1ed1t<\/a><\/li>
1.3<\/span> Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n kh\u00f4ng truy\u1ec1n \u0111\u1ea1t \u0111\u00fang th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5<\/a><\/li><\/ul><\/li>
2<\/span> C\u00e1ch kh\u1eafc ph\u1ee5c v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/a>
2.1<\/span> T\u1ef1 \u0111\u1ed9ng ho\u00e1, gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i nh\u1edd tr\u1ee3 l\u00fd \u1ea3o<\/a><\/li>
2.2<\/span> Chatbot, Voicebot \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 ph\u00e2n t\u00edch c\u1ea3m x\u00fac, lu\u00f4n nhi\u1ec7t t\u00ecnh h\u1ed7 tr\u1ee3<\/a><\/li>
2.3<\/span> Chatbot AI truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5<\/a><\/li><\/ul><\/li><\/ul><\/div>\n
Nh\u1eefng nguy\u00ean nh\u00e2n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n
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Ph\u1ea3n h\u1ed3i v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ch\u1eadm ch\u1ea1p<\/strong><\/span><\/h3>\n<\/li>\n<\/ol>\n
Ph\u1ea3n h\u1ed3i v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ch\u1ea1m ch\u1ea1p s\u1ebd g\u00e2y b\u1ea5t l\u1ee3i cho b\u1ea5t k\u1ef3 m\u1ecdi doanh nghi\u1ec7p. B\u1edfi kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n ph\u00ed th\u1eddi gian c\u1ee7a m\u00ecnh trong qu\u00e1 tr\u00ecnh ch\u1edd \u0111\u1ee3i. N\u1ebfu m\u1ed9t doanh nghi\u1ec7p \u0111\u1ec3 kh\u00e1ch h\u00e0ng ch\u1edd qu\u00e1 l\u00e2u s\u1ebd khi\u1ebfn cho c\u1ea3m x\u00fac kh\u00e1ch h\u00e0ng tr\u1edf kh\u00f3 ch\u1ecbu. D\u1eabn \u0111\u1ebfn gi\u1ea3m tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p t\u1ed3i t\u1ec7 h\u01a1n. T\u1eeb \u0111\u00f3, \u1ea5t h\u1eb3n uy t\u00edn v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p \u0111\u00f3 s\u1ebd gi\u1ea3m s\u00fat.<\/p>\n
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Th\u00e1i \u0111\u1ed9 nh\u00e2n vi\u00ean ch\u01b0a t\u1ed1t<\/strong><\/span><\/h3>\n<\/li>\n<\/ol>\n
Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng t\u1ed1t. Doanh nghi\u1ec7p c\u0169ng kh\u00f4ng th\u1ec3 ki\u1ec3m so\u00e1t h\u1ebft c\u00e1c cu\u1ed9c g\u1ecdi c\u1ee7a nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n. Ch\u00ednh \u0111i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c l\u01a1 l\u00e0. \u0110\u00f4i l\u00fac s\u1ebd kh\u00f4ng t\u1eadp trung v\u00e0o chuy\u00ean m\u00f4n c\u1ee7a m\u00ecnh.<\/p>\n
Ngo\u00e0i ra, th\u00e1i \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. N\u1ebfu m\u1ed9t nh\u00e2n vi\u00ean to ti\u1ebfng, n\u00f3ng gi\u1eadn hay t\u01b0 v\u1ea5n h\u1eddi h\u1ee3t v\u1edbi kh\u00e1ch h\u00e0ng th\u00ec \u0111i\u1ec1u \u0111\u00f3 s\u1ebd th\u1eadt t\u1ed3i t\u1ec7. N\u00f3 s\u1ebd khi\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u201cxu\u1ed1ng d\u1ed1c kh\u00f4ng phanh\u201d.<\/p>\n
$\"D\u1ecbch$
D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u01b0a t\u1ed1t g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n
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Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n kh\u00f4ng truy\u1ec1n \u0111\u1ea1t \u0111\u00fang th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5<\/strong><\/span><\/h3>\n<\/li>\n<\/ol>\n
M\u1ed7i ng\u00e0y nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n ph\u1ea3i nh\u1eadn qu\u00e1 nhi\u1ec1u cu\u1ed9c g\u1ecdi \u0111\u1ebfn. \u0110i\u1ec1u \u0111\u00f3 khi\u1ebfn cho h\u1ecd nh\u1ea7m l\u1eabn c\u00e1c th\u00f4ng tin v\u1edbi nhau trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c. D\u1eabn \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p thi\u1ebfu v\u00e0 sai th\u00f4ng tin \u0111\u1ebfn kh\u00e1ch h\u00e0ng. Khi\u1ebfn h\u1ecd hi\u1ec3u nh\u1ea7m v\u1ec1 c\u00e1c th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Cho \u0111\u1ebfn khi h\u1ecd tr\u1ef1c ti\u1ebfp s\u1eed d\u1ee5ng v\u00e0 nh\u1eefng g\u00ec nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n n\u00f3i kh\u00e1c v\u1edbi th\u1ef1c t\u1ebf h\u1ecd tr\u1ea3i nghi\u1ec7m c\u0169ng s\u1ebd t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n
T\u1eeb vi\u1ec7c cung c\u1ea5p kh\u00f4ng \u0111\u00fang th\u00f4ng tin s\u1ebd l\u00e0m m\u1ea5t \u0111i nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh. \u0110\u1ed3ng th\u1eddi l\u00e0m gi\u1ea3m uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u, khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n nhi\u1ec1u h\u01a1n. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn v\u1ecb th\u1ebf c\u1ee7a doanh nghi\u1ec7p x\u1ea5u \u0111i trong m\u1eaft kh\u00e1ch h\u00e0ng. N\u00f3 s\u1ebd l\u00e0m t\u1ed5n th\u1ea5t l\u01b0\u1ee3ng l\u1edbn doanh thu c\u1ee7a doanh nghi\u1ec7p \u0111\u00f3.<\/p>\n
C\u00e1ch kh\u1eafc ph\u1ee5c v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n
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T\u1ef1 \u0111\u1ed9ng ho\u00e1, gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i nh\u1edd tr\u1ee3 l\u00fd \u1ea3o<\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n
Nghi\u00ean c\u1ee9u c\u1ee7a\u00a0Hubspot<\/a>\u00a0cho bi\u1ebft, ”\u00a090% kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1\u00a0” ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c “<\/em>\u00a0l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng\u00a0<\/strong>khi h\u1ecd c\u1ea7n li\u00ean h\u1ec7 v\u1edbi doanh nghi\u1ec7p. V\u00ec th\u1ebf nh\u1eefng tr\u1ee3 l\u00fd \u1ea3o nh\u01b0 Voicebot<\/strong> hay Chatbot AI<\/strong> l\u00e0 m\u1ed9t s\u1ef1 l\u1ef1a ch\u1ecdn tuy\u1ec7t v\u1eddi n\u1ebfu doanh nghi\u1ec7p mu\u1ed1n mang l\u1ea1i cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t.<\/p>\n
C\u00e1c tr\u1ee3 l\u00fd \u1ea3o nh\u01b0 Voicebot hay Chatbot AI s\u1ebd lu\u00f4n h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7 b\u1ea5t k\u1ec3 khi n\u00e0o h\u1ecd c\u1ea7n. H\u01a1n h\u1ebft, v\u1edbi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) c\u00f9ng v\u1edbi kh\u1ea3 n\u0103ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) gi\u00fap c\u00e1c tr\u1ee3 l\u00fd \u1ea3o c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p k\u1ecbp th\u1eddi v\u00e0 c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n
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Chatbot, Voicebot \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 ph\u00e2n t\u00edch c\u1ea3m x\u00fac, lu\u00f4n nhi\u1ec7t t\u00ecnh h\u1ed7 tr\u1ee3<\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n
V\u1edbi kh\u1ea3 n\u0103ng th\u1ea5u hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, ph\u00e2n t\u00edch c\u1ea3m x\u00fac qua l\u1eddi n\u00f3i, nh\u1eadn di\u1ec7n l\u1eddi n\u00f3i & t\u1ed5ng h\u1ee3p ti\u1ebfng n\u00f3i. Voicebot c\u00f3 th\u1ec3 thay th\u1ebf m\u1ed9t nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n kh\u00f4ng b\u1ecb gi\u1edbi h\u1ea1n n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c v\u00e0 c\u1ea3m x\u00fac. \u0110i\u1ec1u \u0111\u00f3 s\u1ebd \u0111\u01b0a cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1edd nh\u1eefng th\u00f4ng tin ch\u00ednh x\u00e1c v\u00e0 \u0111\u1ea7y \u0111\u1ee7 v\u00e0 s\u1ef1 t\u01b0 v\u1ea5n nhi\u1ec7t t\u00ecnh.<\/p>\n
Ngo\u00e0i ra, Voicebots c\u0169ng c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh gi\u1ecdng n\u00f3i theo v\u00f9ng mi\u1ec1n. Khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y g\u1ea7n g\u0169i h\u01a1n \u0111\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.<\/p>\n
Xem th\u00eam: T\u1ea7m quan tr\u1ecdng ph\u00e2n t\u00edch c\u1ea3m x\u00fac trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/a><\/span><\/strong><\/p><\/blockquote>\n
$\"Voicebot$
Voicebot c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n gi\u00fap c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n
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Chatbot AI truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5<\/strong><\/span><\/h3>\n<\/li>\n<\/ul>\n
Chatbot \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi c\u01a1 s\u1edf d\u1eef li\u1ec7u c\u1ee7a doanh nghi\u1ec7p. \u0110i\u1ec1u \u0111\u00f3 gi\u00fap Chatbot hi\u1ec3u v\u00e0 truy\u1ec1n \u0111\u1ea1t \u0111\u00fang th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Truy\u1ec1n \u0111\u1ea1t \u0111\u00fang v\u00e0 \u0111\u1ee7 th\u00f4ng tin l\u00e0 c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng h\u1eefu hi\u1ec7u. B\u1edfi kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 cao qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. T\u1eeb \u0111\u00f3 l\u1ef1a ch\u1ecdn s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p.<\/p>\n
T\u1ea1i Vi\u1ec7t Nam, EM&AI<\/span> l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u nghi\u00ean c\u1ee9u v\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong t\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam.\u00a0H\u1ec7 sinh th\u00e1i EM&AI<\/span> bao g\u1ed3m Virtual Agen<\/span>t \u2013 n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng tr\u1ee3 l\u00fd \u1ea3o t\u01b0\u01a1ng t\u00e1c gi\u1ecdng n\u00f3i, tin nh\u1eafn v\u00e0 Virtual QC<\/span> \u2013 tr\u1ee3 l\u00fd \u1ea3o ph\u00e2n t\u00edch, \u0111\u00e1nh gi\u00e1 n\u1ed9i dung cu\u1ed9c g\u1ecdi theo th\u1eddi gian th\u1ef1c.<\/p>\n
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EM&AI<\/strong><\/a><\/span> d\u00e0nh t\u1eb7ng g\u00f3i\u00a0\u01b0u \u0111\u00e3i 1000 CU\u1ed8C G\u1eccI MI\u1ec4N PH\u00cd<\/strong>\u00a0<\/span>h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p tri\u1ec3n khai \u1ee9ng d\u1ee5ng AI trong kinh doanh<\/p>\n
\u25b6 Chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh:\u00a0https:\/\/bit.ly\/3k4i9g0<\/a><\/span><\/p>\n
LI\u00caN H\u1ec6 T\u01af V\u1ea4N TRI\u1ec2N KHAI GI\u1ea2I PH\u00c1P<\/strong><\/p>\n
\u2013 Hotline: 0934 312 345<\/p>\n
\u2013 Email: contact@emandai.net<\/p>\n
\u2013 Website: https:\/\/emandai.net\/<\/p>\n","protected":false},"excerpt":{"rendered":"
Kh\u00f4ng doanh nghi\u1ec7p n\u00e0o c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 th\u1ea5p t\u1ea7m quan tr\u1ecdng c\u1ee7a tr\u1ea3i nghi\u1ec7m…<\/p>\n","protected":false},"author":1,"featured_media":2444,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[116,601],"tags":[535],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2441"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=2441"}],"version-history":[{"count":5,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2441\/revisions"}],"predecessor-version":[{"id":2496,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2441\/revisions\/2496"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/2444"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=2441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=2441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=2441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}