{"id":2475,"date":"2021-11-17T02:59:00","date_gmt":"2021-11-17T02:59:00","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=2475"},"modified":"2025-01-08T02:15:38","modified_gmt":"2025-01-08T02:15:38","slug":"cach-khac-phuc-cac-cuoc-goi-tu-dong-cong-nghiep","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/cach-khac-phuc-cac-cuoc-goi-tu-dong-cong-nghiep\/","title":{"rendered":"C\u00c1CH KH\u1eaeC PH\u1ee4C C\u00c1C CU\u1ed8C G\u1eccI T\u1ef0 \u0110\u1ed8NG \u201cC\u00d4NG NGHI\u1ec6P\u201d"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">Ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 hai b\u01b0\u1edbc tr\u1ef1c ti\u1ebfp \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Ng\u00e0y nay s\u1eed d\u1ee5ng telesales \u0111\u1ec3 t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 chuy\u1ec7n r\u1ea5t \u0111\u1ed7i b\u00ecnh th\u01b0\u1eddng v\u1edbi m\u1ed9t doanh nghi\u1ec7p. N\u1eafm \u0111\u01b0\u1ee3c s\u1ef1 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng c\u1ee7a ng\u00e0nh telesales, r\u1ea5t nhi\u1ec1u d\u1ecbch v\u1ee5 \u0111\u00e3 \u0111\u01b0\u1ee3c sinh ra \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho m\u1ee5c \u0111\u00edch n\u00e0y. M\u1ed9t trong s\u1ed1 \u0111\u00f3 l\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ec3 t\u1ea1o c\u00e1c <a href=\"https:\/\/emandai.net\/voicebot-ai-auto-call\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\"><strong>cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng<\/strong><\/span><\/a>. H\u00e3y c\u00f9ng EM&amp;AI kh\u00e1m ph\u00e1 qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y!\u00a0<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">N\u1ebfu nh\u01b0 ngay b\u00e2y gi\u1edd b\u1ea1n t\u00ecm ki\u1ebfm t\u1eeb kh\u00f3a <\/span><span style=\"color: #0000ff;\"><i><span style=\"font-weight: 400;\">cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng<\/span><\/i><\/span><span style=\"font-weight: 400;\"> tr\u00ean Google, nh\u1eefng g\u00ec b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c ch\u1ec9 l\u00e0 nh\u1eefng b\u00e0i b\u00e1o n\u00f3i v\u1ec1 v\u1ea5n n\u1ea1n c\u00e1c cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng c\u00f4ng nghi\u1ec7p. T\u1ea5t nhi\u00ean \u0111i k\u00e8m v\u1edbi \u0111\u00f3 l\u00e0 r\u1ea5t nhi\u1ec1u d\u1ecbch v\u1ee5 <em><span style=\"color: #0000ff;\">auto call<\/span><\/em> hay <span style=\"color: #0000ff;\"><em>cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng<\/em><\/span>, v\u1edbi chi ph\u00ed th\u1ea5p v\u00e0 m\u1ed9t v\u00e0i thao t\u00e1c setup \u0111\u01a1n gi\u1ea3n. Vi\u1ec7c \u0111\u1ed1t ch\u00e1y giai \u0111o\u1ea1n c\u1ee7a c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f4ng tho\u1ea3i m\u00e1i \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng. B\u00e1o Ti\u1ec1n Phong \u0111\u00e3 t\u1eebng vi\u1ebft <strong>b<\/strong><\/span><b>\u1ee9c x\u00fac v\u1edbi c\u00e1c \u201cm\u00e1y g\u1ecdi&#8221; <\/b><span style=\"font-weight: 400;\">v\u1edbi v\u00f4 s\u1ed1 c\u00e1c d\u1eabn ch\u1ee9ng cho th\u1ea5y c\u00e1c cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng \u0111ang kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng \u0111\u00fang c\u00f4ng n\u0103ng c\u1ee7a n\u00f3.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u0110i tr\u00e1i v\u1edbi nh\u1eefng mong mu\u1ed1n ban \u0111\u1ea7u v\u1ec1 \u1ee9ng d\u1ee5ng g\u1ecdi t\u1ef1 \u0111\u1ed9ng l\u00e0 t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i c\u1eaft gi\u1ea3m nh\u00e2n s\u1ef1, gi\u1ea3m thi\u1ec3u chi ph\u00ed v\u00e0 gia t\u0103ng n\u0103ng su\u1ea5t th\u00ec gi\u1edd \u0111\u00e2y nh\u1eefng cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng d\u01b0\u1eddng nh\u01b0 \u0111\u00e3 tho\u00e1i tr\u00e0o v\u00e0 ch\u1ec9 mang l\u1ea1i phi\u1ec1n ph\u1ee9c cho kh\u00e1ch h\u00e0ng. Li\u1ec7u b\u1ea1n c\u00f3 \u0111\u1eb7t c\u00e2u h\u1ecfi r\u1eb1ng nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u00e0y \u0111\u00e3 xu\u1ea5t hi\u1ec7n t\u1eeb bao gi\u1edd? Theo th\u1eddi \u0111i\u1ec3m c\u1ee7a b\u00e0i b\u00e1o Ti\u1ec1n Phong \u1edf tr\u00ean th\u00ec nh\u1eefng \u201cm\u00e1y g\u1ecdi\u201d n\u00e0y \u0111\u00e3 ph\u1ed5 bi\u1ebfn t\u1eeb n\u0103m 2019. Tr\u1ea3i qua 3 n\u0103m k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m \u0111\u00f3, m\u1ed9t th\u1eddi gian \u0111\u1ee7 d\u00e0i \u0111\u1ec3 c\u00f4ng ngh\u1ec7 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o ch\u00edn m\u00f9i d\u1eabn \u0111\u1ebfn nh\u1eefng b\u01b0\u1edbc ti\u1ebfn v\u01b0\u1ee3t b\u1eadc cho c\u00e1c \u1ee9ng d\u1ee5ng t\u1ef1 \u0111\u1ed9ng ho\u00e1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng bao g\u1ed3m \u1ee9ng d\u1ee5ng g\u1ecdi t\u1ef1 \u0111\u1ed9ng. Ch\u00fang ta s\u1ebd kh\u00f4ng c\u00f2n th\u1ea5y nh\u1eefng &#8220;m\u00e1y g\u1ecdi&#8221; v\u00f4 tri ch\u1ec9 bi\u1ebft th\u00f4ng b\u00e1o m\u00e0 thay v\u00e0o \u0111\u00f3 l\u00e0 nh\u1eefng Voicebot th\u00f4ng minh c\u00f3 th\u1ec3 &#8220;giao ti\u1ebfp c\u00f3 c\u1ea3m x\u00fac&#8221; m\u1edf ra k\u1ef7 nguy\u00ean m\u1edbi cho l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng &amp; ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Giai_phap_tu_dong_hoa_thong_minh\"><span class=\"toc_number toc_depth_1\">1<\/span> Gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh\u00a0<\/a><ul><li><a href=\"#AI_hoa_cac_cuoc_goi_tu_dong\"><span class=\"toc_number toc_depth_2\">1.1<\/span> AI h\u00f3a c\u00e1c cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng<\/a><\/li><\/ul><\/li><li><a href=\"#Su_dung_cong_nghe_xu_ly_ngon_ngu_tu_nhien_NLP\"><span class=\"toc_number toc_depth_1\">2<\/span> S\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean NLP\u00a0\u00a0<\/a><\/li><li><a href=\"#Ca_nhan_hoa_trai_nghiem\"><span class=\"toc_number toc_depth_1\">3<\/span> C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m\u00a0<\/a><\/li><li><a href=\"#Danh_gia_chat_luong_cuoc_goi\"><span class=\"toc_number toc_depth_1\">4<\/span> \u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Giai_phap_tu_dong_hoa_thong_minh\"><b>Gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh\u00a0<\/b><\/span><\/h2>\n<h3><span id=\"AI_hoa_cac_cuoc_goi_tu_dong\"><b>AI h\u00f3a c\u00e1c cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">B\u01b0\u1edbc v\u00e0o th\u1eadp k\u1ef7 c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a l\u00ean ng\u00f4i, vi\u1ec7c tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) d\u1ea7n \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng v\u00e0 t\u1ea1o ra b\u01b0\u1edbc \u0111\u1ed9t ph\u00e1 trong nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau kh\u00f4ng c\u00f2n xa l\u1ea1 v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi. Ngay c\u1ea3 telesales v\u00e0 g\u1ecdi t\u1ef1 \u0111\u1ed9ng (autocall) c\u0169ng kh\u00f4ng ph\u1ea3i ngo\u1ea1i l\u1ec7. V\u1edbi nhi\u1ec1u s\u1ef1 thay \u0111\u1ed5i nh\u01b0 v\u1eady nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u00eau tr\u00ean \u0111\u00e3 v\u00e0 \u0111ang \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft. <a href=\"https:\/\/emandai.net\/voicebot-ai-auto-call\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><span style=\"color: #0000ff;\">Voicebot AI<\/span><\/em><\/a> v\u00e0 <a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><span style=\"color: #0000ff;\">Chatbot AI<\/span><\/em><\/a> s\u1ebd l\u00e0 nh\u1eefng gi\u1ea3i ph\u00e1p thay th\u1ebf, gi\u1ea3i quy\u1ebft nhi\u1ec1u h\u01a1n nh\u1eefng v\u1ea5n \u0111\u1ec1 doanh nghi\u1ec7p \u0111ang g\u1eb7p ph\u1ea3i.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2479 size-full aligncenter\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/write4-1.png\" alt=\"\" width=\"600\" height=\"300\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/write4-1.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/write4-1-300x150.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Su_dung_cong_nghe_xu_ly_ngon_ngu_tu_nhien_NLP\"><b>S\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean NLP\u00a0\u00a0<\/b><\/span><\/h2>\n<p><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/nlp-vn\/\" target=\"_blank\" rel=\"noopener noreferrer\"><i><span style=\"font-weight: 400;\">C\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean Natural language processing (NLP)<\/span><\/i><\/a><\/span><span style=\"font-weight: 400;\"> \u2013 l\u00e0 m\u1ed9t l\u0129nh v\u1ef1c c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o cho ph\u00e9p c\u00e1c h\u1ec7 th\u1ed1ng m\u00e1y t\u00ednh hi\u1ec3u v\u00e0 x\u1eed l\u00fd \u0111\u01b0\u1ee3c ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean c\u1ee7a con ng\u01b0\u1eddi. <em><span style=\"color: #0000ff;\">Voicebot AI<\/span> <\/em>\u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 NLP mang \u0111\u1ebfn kh\u1ea3 n\u0103ng hi\u1ec3u v\u00e0 tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean nh\u01b0 ng\u01b0\u1eddi th\u1eadt. Kh\u00f4ng b\u1ecb gi\u1edbi h\u1ea1n t\u01b0\u01a1ng t\u00e1c qua nh\u1eefng n\u00fat b\u1ea5m th\u00f4ng th\u01b0\u1eddng, Voicebot c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ed1t c\u00e1c tr\u01b0\u1eddng h\u1ee3p t\u01b0\u01a1ng t\u00e1c ph\u1ee9c t\u1ea1p th\u00f4ng qua ng\u00f4n ng\u1eef giao ti\u1ebfp \u0111a d\u1ea1ng.<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_2488\" aria-describedby=\"caption-attachment-2488\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2488\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Tinh-nang-noi-bat-cua-NLP-1.png\" alt=\"Tinh nang noi bat cua NLP (1)\" width=\"600\" height=\"353\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Tinh-nang-noi-bat-cua-NLP-1.png 1067w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Tinh-nang-noi-bat-cua-NLP-1-300x177.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Tinh-nang-noi-bat-cua-NLP-1-1024x603.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Tinh-nang-noi-bat-cua-NLP-1-768x452.png 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2488\" class=\"wp-caption-text\">T\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a NLP<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><em><strong>Ph\u00e2n t\u00edch c\u1ea3m x\u00fac<\/strong><\/em> l\u00e0 qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng c\u00e1c thu\u1eadt to\u00e1n ph\u00e2n t\u00edch m\u1ed9t \u0111o\u1ea1n v\u0103n b\u1ea3n ho\u1eb7c m\u1ed9t \u0111o\u1ea1n h\u1ed9i tho\u1ea1i n\u00e0o \u0111\u00f3 nh\u1eb1m x\u00e1c \u0111\u1ecbnh c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi vi\u1ebft ho\u1eb7c ng\u01b0\u1eddi n\u00f3i l\u00e0 t\u00edch c\u1ef1c, ti\u00eau c\u1ef1c hay b\u00ecnh th\u01b0\u1eddng. Ph\u00e2n t\u00edch c\u1ea3m x\u00fac \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean NLP v\u00e0 thu\u1eadt to\u00e1n h\u1ecdc m\u00e1y (machine learning). C\u00f4ng ngh\u1ec7 n\u00e0y s\u1ebd gi\u00fap ch\u01b0\u01a1ng tr\u00ecnh m\u00e1y t\u00ednh c\u00f3 th\u1ec3 h\u1ecdc t\u1eeb d\u1eef li\u1ec7u l\u1edbn v\u00e0 \u0111\u01b0a ra d\u1ef1 \u0111o\u00e1n v\u1ec1 c\u00e1c tr\u1ea1ng th\u00e1i c\u1ea3m x\u00fac.\u00a0<\/span><\/p>\n<blockquote><p>&gt; Xem th\u00eam: <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"http:\/\/emandai.net\/blog\/tam-quan-trong-phan-tich-cam-xuc-trong-dich-vu-khach-hang\/\" target=\"_blank\" rel=\"noopener noreferrer\">T\u1ea7m quan tr\u1ecdng c\u1ee7a ph\u00e2n t\u00edch c\u1ea3m x\u00fac trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/a><\/span><\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2><span id=\"Ca_nhan_hoa_trai_nghiem\"><b>C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">M\u1ed9t trong nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee7a nh\u1eefng cu\u1ed9c g\u1ecdi \u201cc\u00f4ng nghi\u1ec7p\u201d \u0111\u00f3 l\u00e0 n\u00f3 ch\u1ec9 l\u00e0 m\u1ed9t \u0111o\u1ea1n ghi \u00e2m hay s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng x\u1eed l\u00fd \u00e2m thanh 1 chi\u1ec1u, kh\u00f4ng t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Trong khi \u0111\u00f3 <em><span style=\"color: #0000ff;\">Voicebot AI<\/span><\/em> sau khi x\u1eed l\u00ed th\u00f4ng tin h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng nh\u01b0 \u0111\u1ed9 tu\u1ed5i s\u1edf th\u00edch c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng \u0111\u01b0a ra t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p, t\u1eeb \u0111\u00f3 \u0111em \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a, \u0111\u00e1p nh\u01b0 nh\u1eefng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2478 size-full aligncenter\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/write4.png\" alt=\"\" width=\"600\" height=\"405\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/write4.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/write4-300x203.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><em><span style=\"color: #0000ff;\">Voicebot AI<\/span><\/em> c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00f9y ch\u1ec9nh gi\u1ecdng c\u1ee7a b\u1ea5t k\u00ec v\u00f9ng mi\u1ec1n n\u00e0o, t\u1ed1c \u0111\u1ed9, \u00e2m \u0111i\u1ec7u, c\u00f3 th\u1ec3 \u0111\u1eb7t gi\u1ecdng nam hay n\u1eef \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i nh\u1ea5t trong giao ti\u1ebfp.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Danh_gia_chat_luong_cuoc_goi\"><b>\u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t, doanh nghi\u1ec7p c\u1ea7n ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean tr\u00ean t\u1eebng cu\u1ed9c g\u1ecdi. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi m\u1ed9t c\u00e1ch th\u01b0\u1eddng xuy\u00ean v\u00e0 chi ti\u1ebft l\u00e0 m\u1ed9t vi\u1ec7c l\u00e0m t\u01b0\u01a1ng \u0111\u1ed1i xa x\u1ec9 v\u00e0 t\u1ed1n nhi\u1ec1u c\u00f4ng s\u1ee9c n\u1ebfu s\u1eed d\u1ee5ng nh\u00e2n c\u00f4ng th\u00f4ng th\u01b0\u1eddng. Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a t\u1ed5ng \u0111\u00e0i c\u00f9ng c\u00e1c nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh \u0111\u1ea1i di\u1ec7n c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng, v\u1eady n\u00ean \u0111\u1eebng \u0111\u00e1nh gi\u00e1 th\u1ea5p vi\u1ec7c ph\u00e2n t\u00edch,b\u00e1o c\u00e1o h\u00e0nh v\u00ec c\u1ea3m x\u00fac c\u1ee7a c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2480 size-full aligncenter\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/write4.2.2-e1636966959651.png\" alt=\"\" width=\"600\" height=\"242\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Theo <em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.pwc.com\/gx\/en\/banking-capital-markets\/banking-2020\/assets\/pwc-retail-banking-2020-evolution-or-revolution.pdf\">b\u00e1o c\u00e1o Retail Banking 2020<\/a><\/span><\/em> c\u1ee7a h\u00e3ng ki\u1ec3m to\u00e1n Price waterhouse Coopers (PwC), 40% kh\u00e1ch h\u00e0ng r\u1eddi ng\u00e2n h\u00e0ng sau m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7; v\u00e0 ng\u01b0\u1ee3c l\u1ea1i, n\u00e2ng t\u1ea7m tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap ng\u00e2n h\u00e0ng gi\u00e0nh \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf c\u1ea1nh tranh l\u1edbn tr\u00ean &#8220;\u0111\u01b0\u1eddng \u0111ua&#8221; chuy\u1ec3n \u0111\u1ed5i s\u1ed1. B\u1edfi v\u1eady, kh\u00f4ng ch\u1ec9 ri\u00eang ng\u00e2n h\u00e0ng m\u00e0 trong to\u00e0n b\u1ed9 ng\u00e0nh d\u1ecbch v\u1ee5, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u00f3ng 1 vai tr\u00f2 c\u1ed1t l\u00f5i .<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng t\u1ed3n \u0111\u1ecdng, <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-qc-vn\/\"><i><span style=\"font-weight: 400;\">EM&amp;AI Virtual QC <\/span><\/i><\/a><\/span><span style=\"font-weight: 400;\">l\u00e0 \u1ee9ng d\u1ee5ng d\u00e0nh ri\u00eang cho Contact Center, h\u1ed7 tr\u1ee3 vi\u1ec7c \u0111\u00e1nh gi\u00e1 t\u1ed5ng \u0111\u00e0i.V\u1edbi vi\u1ec7c l\u00e0 \u0111\u01a1n v\u1ecb \u0111\u1ea7u ti\u00ean \u00e1p d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o c\u00f4ng t\u00e1c gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi t\u1ea1i Vi\u1ec7t Nam, Virtual QC c\u00f3 th\u1ec3 gi\u00fap ng\u01b0\u1eddi d\u00f9ng gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn cu\u1ed9c g\u1ecdi \u201cc\u00f4ng nghi\u1ec7p\u201d, c\u1ea3i thi\u1ec7n v\u00e0 ph\u00e2n t\u00edch h\u00e0nh vi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p AI Self Service <\/span><a href=\"https:\/\/emandai.net\/lien-he-em-and-ai\"><span style=\"font-weight: 400;\">t\u1ea1i \u0111\u00e2y<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><em><strong><span style=\"color: #0000ff;\">&#8211; <a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\" target=\"_blank\" rel=\"noopener noreferrer\">EM&amp;AI Virtual Agent<\/a><\/span><\/strong><\/em><span style=\"font-weight: 400;\"> \u2013 Gi\u1ea3i ph\u00e1p Voicebot h\u1ed9i tho\u1ea1i AI mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng li\u1ec1n m\u1ea1ch gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p>&#8211; <a href=\"http:\/\/emandai.net\/virtual-qc-vn\"><span style=\"font-weight: 400;\"><em><strong><span style=\"color: #0000ff;\">EM&amp;AI Virtual QC<\/span><\/strong><\/em><\/span><\/a><span style=\"font-weight: 400;\"> \u2013 Gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n c\u1ee5 th\u1ec3 v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c tri\u1ec3n khai gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i, vui l\u00f2ng \u0111\u1ec3 l\u1ea1i th\u00f4ng tin <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/lien-he-em-and-ai\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em><span style=\"text-decoration: underline;\">t\u1ea1i \u0111\u00e2y<\/span><\/em><\/a><\/span>. <\/span><span style=\"font-weight: 400;\">EM&amp;AI s\u1ebd ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 v\u00e0 t\u01b0 v\u1ea5n!<\/span><\/p>\n<p><strong>TH\u00d4NG TIN LI\u00caN H\u1ec6<\/strong><\/p>\n<p>\u2013 Hotline: 0934 312 345<\/p>\n<p>\u2013 Email: contact@emandai.net<\/p>\n<p>\u2013 Website:\u00a0<a href=\"http:\/\/www.emandai.net\/\">www.emandai.net<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 hai b\u01b0\u1edbc tr\u1ef1c ti\u1ebfp \u1ea3nh&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2477,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[116,601,483],"tags":[539],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2475"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=2475"}],"version-history":[{"count":3,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2475\/revisions"}],"predecessor-version":[{"id":2489,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2475\/revisions\/2489"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/2477"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=2475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=2475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=2475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}