{"id":2491,"date":"2021-11-30T09:33:24","date_gmt":"2021-11-30T09:33:24","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=2491"},"modified":"2025-01-07T08:46:55","modified_gmt":"2025-01-07T08:46:55","slug":"thuc-trang-chuyen-doi-so-co-hoi-va-thach-thuc-phan-i","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/thuc-trang-chuyen-doi-so-co-hoi-va-thach-thuc-phan-i\/","title":{"rendered":"Th\u1ef1c tr\u1ea1ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1- C\u01a1 h\u1ed9i v\u00e0 th\u00e1ch th\u1ee9c (Ph\u1ea7n I)"},"content":{"rendered":"<p><em><span style=\"font-weight: 400;\">D\u1ec5 d\u00e0ng nh\u1eadn th\u1ea5y r\u1eb1ng ng\u00e0y nay c\u00e1c c\u00f4ng ngh\u1ec7 k\u0129 thu\u1eadt s\u1ed1 c\u00f3 vai tr\u00f2 thay \u0111\u1ed5i \u201ccu\u1ed9c ch\u01a1i\u201d \u1edf b\u1ea5t k\u00ec l\u0129nh v\u1ef1c n\u00e0o. V\u1eady li\u1ec7u <a href=\"https:\/\/emandai.net\/blog\/vi\/thuc-trang-chuyen-doi-so-co-hoi-va-thach-thuc-phan-i\">th\u1ef1c tr\u1ea1ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/a> mang \u00fd ngh\u0129a g\u00ec? C\u01a1 h\u1ed9i v\u00e0 th\u00e1ch th\u1ee9c n\u00e0o trong giai \u0111o\u1ea1n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 ?\u00a0<\/span><\/em><\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Chuyen_doi_so_Digital_Transformation_la_gi\"><span class=\"toc_number toc_depth_1\">1<\/span> Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 (Digital Transformation) l\u00e0 g\u00ec ?\u00a0<\/a><\/li><li><a href=\"#Thuc_trang_chuyen_doi_so_tren_the_gioi_va_tai_Viet_Nam\"><span class=\"toc_number toc_depth_1\">2<\/span> Th\u1ef1c tr\u1ea1ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 tr\u00ean th\u1ebf gi\u1edbi v\u00e0 t\u1ea1i Vi\u1ec7t Nam<\/a><\/li><li><a href=\"#Thuc_trang_chuyen_doi_so_8211_Co_hoi\"><span class=\"toc_number toc_depth_1\">3<\/span> Th\u1ef1c tr\u1ea1ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 &#8211; C\u01a1 h\u1ed9i\u00a0<\/a><ul><li><a href=\"#Ung_dung_cua_cong_nghe_AI\"><span class=\"toc_number toc_depth_2\">3.1<\/span> \u1ee8ng d\u1ee5ng c\u1ee7a c\u00f4ng ngh\u1ec7 AI\u00a0<\/a><\/li><li><a href=\"#Cai_thien_nang_suat\"><span class=\"toc_number toc_depth_2\">3.2<\/span> C\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t<\/a><\/li><li><a href=\"#Cai_thien_trai_nghiem_khach_hang\"><span class=\"toc_number toc_depth_2\">3.3<\/span> C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u00a0<\/a><\/li><li><a href=\"#Khai_thac_thong_tin_hieu_qua\"><span class=\"toc_number toc_depth_2\">3.4<\/span> Khai th\u00e1c th\u00f4ng tin hi\u1ec7u qu\u1ea3\u00a0<\/a><\/li><\/ul><\/li><\/ul><\/div>\n<h2><span id=\"Chuyen_doi_so_Digital_Transformation_la_gi\"><b>Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 (Digital Transformation) l\u00e0 g\u00ec<\/b><span style=\"font-weight: 400;\"> ?\u00a0<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 trong nhi\u1ec1u n\u0103m tr\u1edf l\u1ea1i \u0111\u00e2y lu\u00f4n t\u1ea1o \u0111\u01b0\u1ee3c s\u1ee9c h\u00fat tr\u00ean to\u00e0n c\u1ea7u, v\u1edbi v\u00f4 s\u1ed1 nghi\u00ean c\u1ee9u v\u00e0 \u0111\u00e1nh gi\u00e1 t\u1eeb nhi\u1ec1u chuy\u00ean gia. Tuy thu\u1eadt ng\u1eef \u201cchuy\u1ec3n \u0111\u1ed5i s\u1ed1\u201d \u0111ang d\u1ea7n tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn v\u00e0 s\u1eed d\u1ee5ng li\u00ean t\u1ee5c trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 4.0 nh\u01b0ng l\u1ea1i kh\u00f4ng c\u00f3 m\u1ed9t \u0111\u1ecbnh ngh\u0129a chung ch\u00ednh x\u00e1c nh\u1ea5t.\u00a0<\/span><\/p>\n<figure id=\"attachment_2639\" aria-describedby=\"caption-attachment-2639\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2639 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/write6.1-e1638260552134.png\" alt=\"\" width=\"600\" height=\"300\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/write6.1-e1638260552134.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/write6.1-e1638260552134-300x150.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2639\" class=\"wp-caption-text\">Th\u1ef1c tr\u1ea1ng chuy\u1ec3n \u0111\u00f4i s\u1ed1- C\u01a1 h\u1ed9i v\u00e0 th\u00e1ch th\u1ee9c<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 s\u1ef1 thay \u0111\u1ed5i v\u1ec1 c\u00e1ch t\u1ed5 ch\u1ee9c v\u00e0 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, m\u1ed9t ng\u00e0nh c\u00f4ng nghi\u1ec7p, m\u1ed9t h\u1ec7 sinh th\u00e1i th\u00f4ng qua vi\u1ec7c t\u00edch h\u1ee3p c\u00f4ng ngh\u1ec7 k\u0129 thu\u1eadt s\u1ed1 v\u00e0o m\u00f4 h\u00ecnh kinh doanh, t\u1eeb \u0111\u00f3 t\u1ea1o ra nh\u1eefng gi\u00e1 tr\u1ecb m\u1edbi. Tuy nhi\u00ean \u1ee9ng d\u1ee5ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u00e0o t\u1eebng l\u0129nh v\u1ef1c l\u1ea1i mang h\u00ecnh th\u00e1i, vai tr\u00f2 v\u00e0 k\u1ebft qu\u1ea3 kh\u00e1c nhau. Kh\u00f4ng ch\u1ec9 c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn trong kinh doanh, chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111\u00e3 v\u00e0 \u0111ang ch\u1ee9ng minh s\u1ef1 quan tr\u1ecdng c\u1ee7a m\u00ecnh trong c\u00e1c l\u00ecnh v\u1ef1c kh\u00e1c nh\u01b0 ch\u00ednh ph\u1ee7, truy\u1ec1n th\u00f4ng \u0111\u1ea1i ch\u00fang,y t\u1ebf, khoa h\u1ecdc,\u2026\u00a0<\/span><\/p>\n<h2><span id=\"Thuc_trang_chuyen_doi_so_tren_the_gioi_va_tai_Viet_Nam\"><b><a href=\"https:\/\/emandai.net\/blog\/vi\/thuc-trang-chuyen-doi-so-co-hoi-va-thach-thuc-phan-i\">Th\u1ef1c tr\u1ea1ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/a> tr\u00ean th\u1ebf gi\u1edbi v\u00e0 t\u1ea1i Vi\u1ec7t Nam<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 nhi\u1ec1u n\u0103m tr\u1edf l\u1ea1i \u0111\u00e2y \u0111\u00e3 v\u00e0 lu\u00f4n l\u00e0 xu h\u01b0\u1edbng tuy nhi\u00ean \u0111\u1ec3 th\u1ef1c s\u1ef1 n\u00f3i v\u1ec1 s\u1ef1 b\u00f9ng n\u1ed5 ph\u1ea3i k\u1ec3 \u0111\u1ebfn s\u1ef1 xu\u1ea5t hi\u1ec7n c\u1ee7a d\u1ecbch b\u1ec7nh. D\u1ecbch b\u1ec7nh \u0111\u1ea9y nhi\u1ec1u doanh nghi\u1ec7p g\u1eb7p kh\u00f3 kh\u0103n bu\u1ed9c h\u1ecd ph\u1ea3i thay \u0111\u1ed5i t\u01b0 duy, chuy\u1ec3n \u0111\u1ed5i s\u1ed1, \u1ee9ng d\u1ee5ng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed. Kh\u00f4ng ch\u1ec9 ri\u00eang c\u00e1c \u00f4ng l\u1edbn &#8211; nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 \u0111i ti\u00ean phong trong chuy\u1ec3n \u0111\u1ed5i s\u1ed1 nhi\u1ec1u n\u0103m, gi\u1edd \u0111\u1ea7y c\u1ea3 nh\u1eefng doanh nghi\u1ec7p SMEs \u2013 doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf c\u0169ng nghi\u00eam t\u00fac h\u01a1n trong c\u00f4ng cu\u1ed9c chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Theo kh\u1ea3o s\u00e1t kinh doanh tr\u00ean to\u00e0n th\u1ebf gi\u1edbi T\u1ed5 ch\u1ee9c H\u1ee3p t\u00e1c v\u00e0 Ph\u00e1t tri\u1ec3n kinh t\u1ebf (OECD )<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">T\u1ea1i Vi\u1ec7t Nam, ch\u00ednh ph\u1ee7 v\u00e0 nh\u1eefng doanh nghi\u1ec7p l\u1edbn c\u0169ng \u0111\u00e3 th\u1ec3 hi\u1ec7n r\u00f5 t\u01b0 t\u01b0\u1edfng v\u00e0 quan \u0111i\u1ec3m c\u1ee7a m\u00ecnh v\u1ec1 chuy\u1ec3n \u0111\u1ed5i s\u1ed1. C\u1ee5 th\u1ec3 v\u00e0o n\u0103m 2020<\/span><span style=\"font-weight: 400;\">, <\/span><span style=\"font-weight: 400;\">Th\u1ee7 t\u01b0\u1edbng Ch\u00ednh ph\u1ee7 Nguy\u1ec5n Xu\u00e2n Ph\u00fac \u0111\u00e3 k\u00fd quy\u1ebft \u0111\u1ecbnh ph\u00ea duy\u1ec7t \u201cCh\u01b0\u01a1ng tr\u00ecnh Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 qu\u1ed1c gia \u0111\u1ebfn n\u0103m 2025, \u0111\u1ecbnh h\u01b0\u1edbng \u0111\u1ebfn n\u0103m 2030<\/span><span style=\"font-weight: 400;\">\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nhi\u1ec1u chuy\u00ean gia kh\u00e1c c\u0169ng tin t\u01b0\u1edfng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 c\u01a1 h\u1ed9i cho VI\u1ec7t Nam b\u1ee9c ph\u00e1, b\u1edfi c\u00f4ng ngh\u1ec7 l\u00e0 m\u1ed9t s\u00e2n ch\u01a1i v\u00f4 c\u00f9ng r\u1ed9ng l\u1edbn.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Theo Teksystems, c\u00f3 55% doanh nghi\u1ec7p l\u00e3nh \u0111\u1ea1o v\u1ec1 chuy\u1ec3n \u0111\u1ed5i\u00a0s\u1ed1\u00a0\u0111\u00e3 gia t\u0103ng m\u1ee9c \u0111\u1ea7u t\u01b0 cho chuy\u1ec3n \u0111\u1ed5i s\u1ed1, 21% s\u1ed1 doanh nghi\u1ec7p gi\u1eef nguy\u00ean m\u1ee9c \u0111\u1ea7u t\u01b0 v\u00e0 24% l\u00e0 gi\u1ea3m m\u1ee9c chi ti\u00eau cho c\u00f4ng ngh\u1ec7.<\/span><\/p>\n<h2><span id=\"Thuc_trang_chuyen_doi_so_8211_Co_hoi\"><strong>Th\u1ef1c tr\u1ea1ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 &#8211; C\u01a1 h\u1ed9i\u00a0<\/strong><\/span><\/h2>\n<h3><span id=\"Ung_dung_cua_cong_nghe_AI\"><span style=\"font-weight: 400; color: #006ad3;\">\u1ee8ng d\u1ee5ng c\u1ee7a c\u00f4ng ngh\u1ec7 AI\u00a0<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">B\u01b0\u1edbc v\u00e0o th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 4.0 v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a. G\u1ea7n nh\u01b0 t\u1ea5t c\u1ea3 c\u00e1c \u00f4ng l\u1edbn c\u1ee7a ng\u00e0nh c\u00f4ng ngh\u1ec7 \u0111\u1ec1u gi\u00e0nh m\u1ed9t s\u1ef1 quan t\u00e2m \u0111\u1eb7c bi\u1ec7t cho vi\u1ec7c ph\u00e1t tri\u1ec3n tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o. Vi\u1ec7c xu\u1ea5t hi\u1ec7n tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p kh\u1ea3 n\u0103ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 nhanh v\u00e0 ch\u00ednh x\u00e1c h\u01a1n. AI l\u00e0 ch\u00eca kho\u00e1 duy nh\u1ea5t cho r\u1ea5t nhi\u1ec1u b\u00e0i to\u00e1n kh\u00f3 v\u1ec1 chuy\u1ec3n \u0111\u1ed5i s\u1ed1, v\u00ed d\u1ee5 nh\u01b0 t\u1ef1 \u0111\u1ed9ng ho\u00e1 trong giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. Ch\u1ec9 c\u00f3 AI m\u1edbi c\u00f3 th\u1ec3 x\u1eed l\u00fd ng\u00f4n ng\u1eef \u0111a d\u1ea1ng, t\u1ef1 nhi\u00ean c\u1ee7a con ng\u01b0\u1eddi.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t v\u00ed d\u1ee5 ti\u00eau bi\u1ec3u c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn v\u1ec1 s\u1ef1 v\u01b0\u1ee3t tr\u1ed9i c\u1ee7a AI, l\u00e0 ng\u00e0nh telesales. Nh\u1edd c\u00f3 s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, Voicebot AI c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n \u0111a cu\u1ed9c g\u1ecdi c\u00f9ng l\u00fac v\u1edbi kh\u1ea3 n\u0103ng nh\u1eadn di\u1ec7n c\u00e1c t\u1eeb kh\u00f3a, ph\u00e2n t\u00edch c\u1ea3m x\u00fac v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3.\u00a0<\/span><\/p>\n<h3><span id=\"Cai_thien_nang_suat\"><span style=\"font-weight: 400; color: #006ad3;\">C\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c \u00e1p d\u1ee5ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 mang t\u1edbi v\u00f4 s\u1ed1 c\u01a1 h\u1ed9i cho doanh nghi\u1ec7p. Vi\u1ec7c t\u0103ng cao n\u0103ng su\u1ea5t \u0111\u1ed3ng th\u1eddi gi\u1ea3m chi ph\u00ed v\u00e0 nh\u00e2n c\u00f4ng ho\u00e0n to\u00e0n kh\u1ea3 thi. V\u1edbi s\u1ef1 ph\u1ed5 bi\u1ebfn c\u1ee7a c\u00e1c c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a, gi\u1edd \u0111\u00e2y vi\u1ec7c m\u00e1y m\u00f3c v\u00e0 c\u00f4ng ngh\u1ec7 d\u1ea7n thay th\u1ebf con ng\u01b0\u1eddi l\u00e0m nh\u1eefng c\u00f4ng vi\u1ec7c nh\u00e0m ch\u00e1n mang t\u00ednh l\u1eb7p t\u1ea1i cao, t\u1eeb \u0111\u00f3 t\u1ed1i \u01b0u quy tr\u00ecnh trong doanh nghi\u1ec7p<\/span><\/p>\n<h3><span id=\"Cai_thien_trai_nghiem_khach_hang\"><span style=\"font-weight: 400; color: #006ad3;\">C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u00a0<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Kh\u00e1c v\u1edbi con ng\u01b0\u1eddi th\u00ec c\u00f4ng ngh\u1ec7 th\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng 24\/7 v\u1edbi kh\u00f4ng th\u1eddi gian ngh\u1ec9,th\u00f4ng tin kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c c\u0169ng r\u00f5 r\u00e0ng v\u00e0 \u0111\u1ea7y \u0111\u1ee7 h\u01a1n. Th\u00eam v\u00e0o \u0111\u00f3 s\u1ee9c manh c\u1ee7a c\u00f4ng ngh\u1ec7 s\u1ebd l\u00e0 c\u00e2u tr\u1ea3 l\u1eddi cho vi\u1ec7c b\u1ea3o m\u1eadt th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 h\u01a1n.<\/span><\/p>\n<h3><span id=\"Khai_thac_thong_tin_hieu_qua\"><span style=\"font-weight: 400; color: #006ad3;\">Khai th\u00e1c th\u00f4ng tin hi\u1ec7u qu\u1ea3\u00a0<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Tr\u1ea3i qua nhi\u1ec1u n\u0103m ph\u00e1t tri\u1ec3n, th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng, v\u1ec1 th\u1ecb tr\u01b0\u1eddng v\u00e0 c\u00f4ng ngh\u1ec7 ng\u00e0y m\u1ed9t nhi\u1ec1u v\u00e0 vi\u1ec7c c\u1ee7a doanh nghi\u1ec7p mong mu\u1ed1n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 ch\u1ecdn l\u1ecdc th\u00f4ng tin m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c \u0111\u1ec3 khai th\u00e1c. T\u1eeb \u0111\u00f3 ch\u1ecdn cho m\u00ecnh l\u1ed1i \u0111i ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi m\u00f4 h\u00ecnh kinh doanh hi\u1ec7n c\u00f3.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u01b0 \u0111\u00e3 ph\u00e2n t\u00edch \u1edf tr\u00ean, v\u1edbi vi\u1ec7c \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o ph\u00e1t tri\u1ec3n m\u1ed9t c\u00e1ch m\u1ea1nh m\u1ebd, vi\u1ec7c khai th\u00e1c th\u00f4ng tin gi\u1edd \u0111\u00e2y \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u01a1n bao gi\u1edd h\u1ebft. m\u1ed9t d\u1eabn ch\u1ee9ng cho kh\u1ea3 n\u0103ng n\u00e0y l\u00e0\u00a0 <\/span><span style=\"color: #006ad3;\"><a style=\"color: #006ad3;\" href=\"https:\/\/emandai.net\/blog\/chuyen-muc\/san-pham\/voicebot-ai\/\"><span style=\"font-weight: 400;\">Voicebot AI<\/span><\/a><\/span><span style=\"font-weight: 400;\"> c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng \u0111o l\u01b0\u1eddng v\u00e0 ph\u00e2n t\u00edch <\/span><span style=\"font-weight: 400;\">d\u1eef li\u1ec7u th\u1ed1ng k\u00ea v\u1ec1 th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng, lu\u1ed3ng h\u00e0nh vi, nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng quan t\u00e2m v\u00e0 h\u01a1n th\u1ebf n\u1eefa.<\/span><\/p>\n<figure id=\"attachment_2493\" aria-describedby=\"caption-attachment-2493\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2493\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Chi\u1ebfn-d\u1ecbch-AI-Voicebot-1.png\" alt=\"\" width=\"600\" height=\"311\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Chi\u1ebfn-d\u1ecbch-AI-Voicebot-1.png 579w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Chi\u1ebfn-d\u1ecbch-AI-Voicebot-1-300x155.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2493\" class=\"wp-caption-text\">T\u00ednh n\u0103ng Voicebot AI ph\u00e2n t\u00edch th\u00f4ng tin v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<blockquote><p>Xem <span style=\"text-decoration: underline; color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/emandai.net\/blog\/thuc-trang-chuyen-doi-so-co-hoi-va-thach-thuc-phan-ii\" target=\"_blank\" rel=\"noopener noreferrer\">Th\u1ef1c tr\u1ea1ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1- C\u01a1 h\u1ed9i v\u00e0 th\u00e1ch th\u1ee9c\u00a0 (Ph\u1ea7n 2 )<\/a><\/span><\/p><\/blockquote>\n<hr \/>\n<p><span style=\"font-weight: 400;\">T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p AI Self Service <\/span><a href=\"https:\/\/emandai.net\/lien-he-em-and-ai\"><span style=\"font-weight: 400;\">t\u1ea1i \u0111\u00e2y<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/emandai.net\/virtual-agent\/\"><span style=\"font-weight: 400;\">EM&amp;AI Virtual Agent<\/span><\/a><span style=\"font-weight: 400;\"> \u2013 Gi\u1ea3i ph\u00e1p voicebot h\u1ed9i tho\u1ea1i AI mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng li\u1ec1n m\u1ea1ch gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/emandai.net\/virtual-qc-vn\"><span style=\"font-weight: 400;\">EM&amp;AI Virtual QC<\/span><\/a><span style=\"font-weight: 400;\"> \u2013 Gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n c\u1ee5 th\u1ec3 v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c tri\u1ec3n khai gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i, vui l\u00f2ng \u0111\u1ec3 l\u1ea1i th\u00f4ng tin t\u1ea1i <\/span><a href=\"https:\/\/emandai.net\/lien-he-em-and-ai\"><span style=\"font-weight: 400;\">\u0111\u00e2y<\/span><\/a><span style=\"font-weight: 400;\"> EM&amp;AI s\u1ebd ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 v\u00e0 t\u01b0 v\u1ea5n!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u1ec5 d\u00e0ng nh\u1eadn th\u1ea5y r\u1eb1ng ng\u00e0y nay c\u00e1c c\u00f4ng ngh\u1ec7 k\u0129 thu\u1eadt s\u1ed1 c\u00f3 vai&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4709,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[116,350],"tags":[276,886],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2491"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=2491"}],"version-history":[{"count":6,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2491\/revisions"}],"predecessor-version":[{"id":4711,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2491\/revisions\/4711"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/4709"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=2491"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=2491"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=2491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}