{"id":2556,"date":"2021-11-23T16:07:54","date_gmt":"2021-11-23T16:07:54","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=2556"},"modified":"2025-01-07T09:47:21","modified_gmt":"2025-01-07T09:47:21","slug":"top-5-chatbot-noi-bat-trong-linh-vuc-ngan-hang","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/top-5-chatbot-noi-bat-trong-linh-vuc-ngan-hang\/","title":{"rendered":"Top 5 Chatbot n\u1ed5i b\u1eadt trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng"},"content":{"rendered":"<p><em>Chatbot kh\u00f4ng c\u00f2n l\u00e0 \u1ee9ng d\u1ee5ng xa l\u1ea1 \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 ng\u00e2n h\u00e0ng hay kh\u00e1ch h\u00e0ng hi\u1ec7n \u0111\u1ea1i. Nhi\u1ec1u ng\u00e2n h\u00e0ng \u0111ang tri\u1ec3n khai c\u00e1c Chatbot AI \u0111\u1ec3 hi\u1ec7n \u0111\u1ea1i h\u00f3a\u00a0<\/em><a href=\"https:\/\/www.netomi.com\/ai-customer-experience\"><em>tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/a><em>\u00a0v\u00e0 lo\u1ea1i b\u1ecf nh\u1eefng kh\u00f3 kh\u0103n trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y.\u00a0C\u00f3 th\u1ec3 n\u00f3i tr\u1ee3 l\u00fd \u1ea3o Chatbot AI \u0111ang l\u00e0 nh\u00e2n t\u1ed1 l\u00e0m thay \u0111\u1ed5i cu\u1ed9c ch\u01a1i cho ng\u00e0nh t\u00e0i ch\u00ednh \u2013 ng\u00e2n h\u00e0ng hi\u1ec7n nay. <\/em><\/p>\n<p>Chatbots c\u00f3 th\u1ec3 gi\u00fap th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng vi\u1ec7c trong ng\u00e2n h\u00e0ng d\u1ec5 d\u00e0ng h\u01a1n. Ngo\u00e0i vi\u1ec7c h\u1ed7 tr\u1ee3 tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi, th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 doanh nghi\u1ec7p. Nhi\u1ec1u Chatbot tr\u00ean Th\u1ebf gi\u1edbi c\u00f2n c\u00f3 th\u00eam nh\u1eefng ch\u1ee9c n\u0103ng th\u00fa v\u1ecb kh\u00e1c gi\u00fap t\u0103ng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u01a1n c\u1eed nh\u01b0 vi\u1ec7c l\u1ea5y s\u1ed1 d\u01b0 t\u00e0i kho\u1ea3n v\u00e0 th\u00f4ng tin s\u1ed1 t\u00e0i kho\u1ea3n. G\u1eedi th\u00f4ng b\u00e1o thanh to\u00e1n h\u00f3a \u0111\u01a1n v\u00e0 th\u00f4ng b\u00e1o thanh to\u00e1n. Hay g\u1eedi th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng khi ph\u00e1t hi\u1ec7n ho\u1ea1t \u0111\u1ed9ng \u0111\u00e1ng ng\u1edd, gian l\u1eadn,\u2026 \u0110\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c chi ti\u1ebft h\u01a1n v\u1ec1 nh\u1eefng t\u00ednh n\u0103ng th\u00fa v\u1ecb n\u00e0y c\u1ee7a Chatbot h\u00e3y c\u00f9ng theo d\u00f5i b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 th\u1ea5y \u0111\u01b0\u1ee3c Top 5 Chatbot n\u1ed5i b\u1eadt trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng.<\/p>\n<ol>\n<li>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#HARO_cua_Ngan_hang_Hang_Seng\"><span class=\"toc_number toc_depth_1\">1<\/span> HARO c\u1ee7a Ng\u00e2n h\u00e0ng Hang Seng<\/a><\/li><li><a href=\"#Erica_cua_Bank_of_America\"><span class=\"toc_number toc_depth_1\">2<\/span> Erica c\u1ee7a Bank of America<\/a><\/li><li><a href=\"#Eno_cua_Ngan_hang_Capital_One\"><span class=\"toc_number toc_depth_1\">3<\/span> Eno c\u1ee7a Ng\u00e2n h\u00e0ng Capital One<\/a><\/li><li><a href=\"#Chatbot_trong_Ngan_hang_Wells_Fargo\"><span class=\"toc_number toc_depth_1\">4<\/span> Chatbot trong Ng\u00e2n h\u00e0ng Wells Fargo<\/a><\/li><li><a href=\"#Chatbot_trong_Ngan_hang_American_Express\"><span class=\"toc_number toc_depth_1\">5<\/span> Chatbot trong Ng\u00e2n h\u00e0ng American Express<\/a><\/li><li><a href=\"#Giai_phap_den_tu_EMAI\"><span class=\"toc_number toc_depth_1\">6<\/span> Gi\u1ea3i ph\u00e1p \u0111\u1ebfn t\u1eeb EM&amp;AI<\/a><\/li><\/ul><\/div>\n<h2><span id=\"HARO_cua_Ngan_hang_Hang_Seng\"><strong>HARO c\u1ee7a Ng\u00e2n h\u00e0ng Hang Seng<\/strong><\/span><\/h2>\n<\/li>\n<\/ol>\n<p>V\u1edbi c\u00f4ng ngh\u1ec7 AI bao g\u1ed3m h\u1ecdc m\u00e1y (machine learning) v\u00e0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) , tr\u1ee3 l\u00fd \u1ea3o HARO c\u00f3 th\u1ec3 m\u00f4 ph\u1ecfng c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n theo ng\u1eef c\u1ea3nh gi\u1ed1ng nh\u01b0 con ng\u01b0\u1eddi trong t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.\u00a0\u0110\u1eb7c bi\u1ec7t, HARO c\u00f3 th\u1ec3 giao ti\u1ebfp b\u1eb1ng ti\u1ebfng Trung v\u00e0 ti\u1ebfng Anh, \u0111\u1ed3ng th\u1eddi c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c ti\u1ebfng Qu\u1ea3ng \u0110\u00f4ng c\u0169ng nh\u01b0 s\u1ef1 pha tr\u1ed9n gi\u1eefa ti\u1ebfng Anh v\u00e0 ti\u1ebfng Trung.\u00a0Th\u00f4ng qua vi\u1ec7c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, HARO s\u1ebd kh\u00f4ng ng\u1eebng n\u00e2ng cao kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft c\u00e1c th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eafn tin \u0111\u1ec3 li\u00ean h\u1ec7 v\u1edbi HARO v\u00e0 nh\u1eadn th\u00f4ng tin c\u1eadp nh\u1eadt m\u1edbi nh\u1ea5t v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a Hang Seng. Bao g\u1ed3m nh\u1eefng th\u00f4ng tin v\u1ec1 chi nh\u00e1nh v\u00e0 \u0111\u1ecba \u0111i\u1ec3m ATM g\u1ea7n nh\u1ea5t, th\u1ebb t\u00edn d\u1ee5ng, th\u1ebf ch\u1ea5p, kho\u1ea3n vay c\u00e1 nh\u00e2n, s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m v\u00e0 c\u00e1c \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t.<\/p>\n<ol start=\"2\">\n<li>\n<h2><span id=\"Erica_cua_Bank_of_America\"><strong>Erica c\u1ee7a Bank of America<\/strong><\/span><\/h2>\n<\/li>\n<\/ol>\n<p>L\u00e0 c\u00f4ng ty d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng trong vi\u1ec7c s\u1eed d\u1ee5ng ng\u00e2n h\u00e0ng di \u0111\u1ed9ng (mobile banking)\u00a0 v\u00e0 tri\u1ec3n khai AI \u1edf Hoa K\u1ef3. Bank of America \u0111\u00e3 gi\u1edbi thi\u1ec7u tr\u1ee3 l\u00fd \u1ea3o\u00a0<a href=\"http:\/\/www.tearsheet.co\/artificial-intelligence\/inside-the-development-of-erica-bank-of-americas-ai-powered-bot\">Erica<\/a> (t\u1eeb ch\u1eef AmEricaa) \u0111\u1ec3 g\u1eedi th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng, cung c\u1ea5p th\u00f4ng tin s\u1ed1 d\u01b0, \u0111\u1ec1 xu\u1ea5t c\u00e1ch ti\u1ebft ki\u1ec7m ti\u1ec1n, cung c\u1ea5p c\u1eadp nh\u1eadt b\u00e1o c\u00e1o t\u00edn d\u1ee5ng, thanh to\u00e1n h\u00f3a \u0111\u01a1n v\u00e0 gi\u00fap kh\u00e1ch h\u00e0ng giao d\u1ecbch \u0111\u01a1n gi\u1ea3n.\u00a0K\u1ec3 t\u1eeb khi \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u, c\u00e1c kh\u1ea3 n\u0103ng c\u1ee7a Erica \u0111\u00e3 m\u1edf r\u1ed9ng nh\u01b0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o n\u00e2ng cao \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh h\u01a1n. \u0110i\u1ec1u \u0111\u00f3 th\u1ea5y r\u1eb1ng, tr\u1ee3 l\u00fd t\u00e0i ch\u00ednh \u1ea3o Erica \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd s\u1ed1 d\u01b0 trong t\u00e0i kho\u1ea3n c\u1ee7a h\u1ecd h\u01a1n.<\/p>\n<p>Trong n\u0103m 2020, Erica \u0111\u00e3 h\u1ed7 tr\u1ee3 h\u01a1n\u00a0<a href=\"https:\/\/newsroom.bankofamerica.com\/press-releases\/consumer-banking\/bank-america-offers-clients-more-complete-personalized-view-their\">5 tri\u1ec7u kh\u00e1ch h\u00e0ng<\/a>\u00a0ho\u00e0n th\u00e0nh h\u01a1n 75 tri\u1ec7u y\u00eau c\u1ea7u.\u00a0Trong \u0111\u00f3\u00a0m\u1ed7i ng\u00e0y, Erica tham gia v\u00e0o kho\u1ea3ng 400.000 t\u01b0\u01a1ng t\u00e1c.<\/p>\n<ol start=\"3\">\n<li>\n<h2><span id=\"Eno_cua_Ngan_hang_Capital_One\"><strong>Eno c\u1ee7a Ng\u00e2n h\u00e0ng Capital One<\/strong><\/span><\/h2>\n<\/li>\n<\/ol>\n<p>Nh\u1eafn tin cho Eno l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi nhanh ch\u00f3ng v\u1ec1 t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n. Tr\u1ee3 l\u00fd k\u1ef9 thu\u1eadt s\u1ed1 Eno c\u1ee7a Capital One s\u1eed d\u1ee5ng quy tr\u00ecnh x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean ph\u1ee9c t\u1ea1p \u0111\u1ec3 hi\u1ec3u\u00a0<a href=\"https:\/\/thefinancialbrand.com\/93003\/capital-one-eno-chatbot-marketing-virtual-digital-assistant\/\">2.200 c\u00e1ch kh\u00e1c nhau m\u00e0 kh\u00e1ch<\/a> h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3.<\/p>\n<p>Eno c\u0169ng ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng n\u1ebfu h\u00f3a \u0111\u01a1n c\u00f3 s\u1ef1 bi\u1ebfn \u0111\u1ed9ng v\u00e0 cao h\u01a1n b\u00ecnh th\u01b0\u1eddng.\u00a0Ngo\u00e0i ra nh\u1edd c\u00f3 Eno, vi\u1ec7c c\u1eadp nh\u1eadt th\u00f4ng tin t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n tr\u1edf n\u00ean c\u1ef1c k\u1ef3 d\u1ec5 d\u00e0ng.\u00a0Ch\u1ec9 c\u1ea7n g\u00f5 c\u1eadp nh\u1eadt v\u00e0 Eno s\u1ebd hi\u1ec3n th\u1ecb cho b\u1ea1n c\u00e1c t\u00f9y ch\u1ecdn \u0111\u1ec3 c\u1eadp nh\u1eadt th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a b\u1ea1n.<\/p>\n<ol start=\"4\">\n<li>\n<h2><span id=\"Chatbot_trong_Ngan_hang_Wells_Fargo\"><strong>Chatbot<\/strong><strong> trong Ng\u00e2n h\u00e0ng Wells Fargo<\/strong><\/span><\/h2>\n<\/li>\n<\/ol>\n<p><a href=\"https:\/\/stories.wf.com\/helpful-banking-assistanton-facebook\/\">Chatbot<\/a>\u00a0c\u1ee7a Wells Fargo\u00a0\u00a0\u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng th\u00f4ng qua n\u1ec1n t\u1ea3ng Facebook Messenger \u0111\u1ec3 tr\u1ea3 l\u1eddi c\u00e1c tin nh\u1eafn b\u1eb1ng ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean t\u1eeb ng\u01b0\u1eddi d\u00f9ng. Ch\u1eb3ng h\u1ea1n nh\u01b0 s\u1ed1 ti\u1ec1n h\u1ecd c\u00f3 trong t\u00e0i kho\u1ea3n hay c\u00e2y ATM ng\u00e2n h\u00e0ng g\u1ea7n nh\u1ea5t \u1edf \u0111\u00e2u.\u00a0Nh\u1edd c\u00f3 Chatbot AI cho ph\u00e9p Wells Fargo c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u1ed1t v\u00e0 bi\u1ebfn n\u00f3 th\u00e0nh m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u01a1n gi\u1ea3n trong m\u00f4i tr\u01b0\u1eddng th\u00e2n thi\u1ec7n.<\/p>\n<p>Chatbot c\u1ee7a Wells Fargo d\u00e0nh cho Facebook Messenger l\u00e0 n\u1ed7 l\u1ef1c m\u1edbi nh\u1ea5t c\u1ee7a c\u00f4ng ty nh\u1eb1m thu h\u00fat v\u00e0 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i th\u00f4ng qua c\u00e1c thi\u1ebft b\u1ecb \u0111i\u1ec7n t\u1eed c\u00f3 k\u1ebft n\u1ed1i Internet.<\/p>\n<ol start=\"5\">\n<li>\n<h2><span id=\"Chatbot_trong_Ngan_hang_American_Express\"><strong>Chatbot trong Ng\u00e2n h\u00e0ng American Express<\/strong><\/span><\/h2>\n<\/li>\n<\/ol>\n<p>L\u00e0 m\u1ed9t c\u00f4ng ty d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh \u0111a qu\u1ed1c gia c\u1ee7a M\u1ef9 c\u00f3 tr\u1ee5 s\u1edf t\u1ea1i Three World Financial Center, Th\u00e0nh ph\u1ed1 New York.\u00a0\u0110\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t, American Express cung c\u1ea5p l\u1ee3i \u00edch cho kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd v\u1edbi s\u1ef1 tr\u1ee3 gi\u00fap c\u1ee7a chatbot. Vi\u1ec7c \u1ee9ng d\u1ee5ng chatbot n\u00e0y \u0111\u00e3 gi\u00fap ng\u00e2n h\u00e0ng th\u00f4ng b\u00e1o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, \u0111\u1ec1 xu\u1ea5t d\u1ecbch v\u1ee5 theo ng\u1eef c\u1ea3nh v\u00e0 nh\u1eefng nh\u1eafc nh\u1edf v\u1ec1 l\u1ee3i \u00edch m\u1edbi nh\u1ea5t trong th\u1ebb t\u00edn d\u1ee5ng.<\/p>\n<h2><span id=\"Giai_phap_den_tu_EMAI\"><strong>Gi\u1ea3i ph\u00e1p \u0111\u1ebfn t\u1eeb EM&amp;AI<\/strong><\/span><\/h2>\n<p>Theo\u00a0<a href=\"https:\/\/c1.sfdcstatic.com\/content\/dam\/web\/en_us\/www\/documents\/reports\/salesforce-research-third-edition-state-of-service.pdf\">b\u00e1o c\u00e1o t\u1eeb Salesforce<\/a>\u00a0cho bi\u1ebft,\u00a0 c\u00f3 32% c\u00f4ng ty trong ng\u00e0nh t\u00e0i ch\u00ednh hi\u1ec7n \u0111ang s\u1eed d\u1ee5ng chatbot v\u00e0 37% \u0111ang c\u00f3 k\u1ebf ho\u1ea1ch b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng ch\u00fang trong v\u00f2ng 18 th\u00e1ng.\u00a0\u0110i\u1ec1u \u0111\u00f3 d\u1eabn \u0111\u1ebfn t\u1ef7 l\u1ec7 t\u0103ng tr\u01b0\u1edfng ti\u1ec1m n\u0103ng l\u00e0 118%. \u0110\u00e2y l\u00e0 con s\u1ed1 cho th\u1ea5y Chatbot \u0111ang \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u00e2n h\u00e0ng \u01b0a chu\u1ed9ng \u0111\u1ec3 \u1ee9ng d\u1ee5ng v\u00e0o h\u1ec7 th\u1ed1ng ng\u00e2n h\u00e0ng c\u1ee7a m\u00ecnh. Chatbot \u0111\u00e3 gi\u00fap nhi\u1ec1u ng\u00e2n h\u00e0ng cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.\u00a0\u0110\u1eb7c bi\u1ec7t gi\u00fap \u0111\u1ee1 nh\u00e2n vi\u00ean trong c\u00e1c t\u00e1c v\u1ee5 \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nh\u1eefng c\u00f4ng vi\u1ec7c ph\u1ee9c t\u1ea1p v\u00e0 c\u1ea7n thi\u1ebft h\u01a1n. Nh\u1eadn th\u1ea5y \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a Chatbot trong ng\u00e2n h\u00e0ng, <a href=\"https:\/\/emandai.net\/\">EM&amp;AI<\/a>\u00a0\u0111\u00e3 cho ra \u0111\u1eddi n\u1ec1n t\u1ea3ng <span style=\"color: #006ad3;\"><a style=\"color: #006ad3;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">Virtual Agent<\/a><\/span>, \u0111\u00e2y l\u00e0 n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng Chatbot AI th\u00f4ng minh c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c tho\u1ea1i th\u00f4ng minh gi\u00fap n\u00e2ng cao hi\u1ec7u su\u1ea5t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c doanh nghi\u1ec7p v\u1eeba &amp; l\u1edbn.<\/p>\n<p>EM&amp;AI \u0111ang l\u00e0 \u0111\u1ed1i t\u00e1c tin c\u1eady c\u1ee7a nhi\u1ec1u t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh, ng\u00e2n h\u00e0ng, \u0111\u01a1n v\u1ecb t\u01b0 v\u1ea5n c\u00f4ng ngh\u1ec7.\u00a0\u0110\u01a1n c\u1eed ph\u1ea3i k\u1ec3 \u0111\u1ebfn FE CREDIT \u0111\u00e3 s\u1eed d\u1ee5ng Chatbot \u0111\u1ec3 gi\u00fap tr\u1ea3 l\u1eddi nh\u1eefng y\u00eau c\u1ea7u c\u01a1 b\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0\u00a0<strong>tra c\u1ee9u l\u1ecbch thanh to\u00e1n kho\u1ea3n vay \u0111\u1ecbnh k\u1ef3, xem l\u1ecbch s\u1eed giao d\u1ecbch, ki\u1ec3m tra h\u1ea1n m\u1ee9c t\u00edn d\u1ee5ng, t\u00ecm \u0111\u1ecba ch\u1ec9 thanh to\u00e1n g\u1ea7n nh\u1ea5t<\/strong>. Chatbot l\u00e0 t\u00ednh n\u0103ng m\u1edbi \u0111\u01b0\u1ee3c h\u1ecd \u1ee9ng d\u1ee5ng tr\u00ean n\u1ec1n t\u1ea3ng Zalo v\u00e0 website \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng truy v\u1ea5n v\u00e0 tra c\u1ee9u m\u1ecdi th\u00f4ng tin li\u00ean quan \u0111\u1ebfn kho\u1ea3n vay\/ th\u1ebb t\u00edn d\u1ee5ng m\u1ed9t c\u00e1ch nhanh nh\u1ea5t. Ngo\u00e0i ra, EM&amp;AI c\u00f2n l\u00e0 \u0111\u1ed1i t\u00e1c c\u1ee7a ng\u00e2n h\u00e0ng OCB (Ng\u00e2n h\u00e0ng th\u01b0\u01a1ng m\u1ea1i c\u1ed5 ph\u1ea7n Ph\u01b0\u01a1ng \u0110\u00f4ng). \u0110\u00e2y l\u00e0 c\u01a1 h\u1ed9i gi\u00fap t\u1ea1o ra s\u1ef1 \u0111\u1ed9t ph\u00e1 nh\u1eb1m mang l\u1ea1i l\u1ee3i \u00edch t\u1ed1i \u0111a cho ng\u01b0\u1eddi d\u00f9ng trong l\u0129nh v\u1ef1c t\u00e0i ch\u00ednh \u2013 Ng\u00e2n h\u00e0ng.<\/p>\n<blockquote><p><strong>Xem th\u00eam:<\/strong>\u00a0<span style=\"color: #006ad3;\"><a style=\"color: #006ad3;\" href=\"http:\/\/emandai.net\/blog\/ngan-hang-hdfc-tang-truong-khach-hang-voi-tro-ly-ao\/\"><strong>NG\u00c2N H\u00c0NG HDFC GIA T\u0102NG 67% KH\u00c1CH H\u00c0NG TI\u1ec0M N\u0102NG V\u1edaI TR\u1ee2 L\u00dd \u1ea2O<\/strong><\/a><\/span><\/p><\/blockquote>\n<figure id=\"attachment_2559\" aria-describedby=\"caption-attachment-2559\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2559\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Chatbot-dang-la-giai-phap-duoc-nhieu-cong-ty-tai-chinh-ngan-hang-tin-tuong-1.png\" alt=\"Chatbot \u0111ang l\u00e0 gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c nhi\u1ec1u c\u00f4ng ty t\u00e0i ch\u00ednh - ng\u00e2n h\u00e0ng tin t\u01b0\u1edfng\" width=\"600\" height=\"398\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Chatbot-dang-la-giai-phap-duoc-nhieu-cong-ty-tai-chinh-ngan-hang-tin-tuong-1.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Chatbot-dang-la-giai-phap-duoc-nhieu-cong-ty-tai-chinh-ngan-hang-tin-tuong-1-300x199.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2559\" class=\"wp-caption-text\">Chatbot \u0111ang l\u00e0 gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c nhi\u1ec1u c\u00f4ng ty t\u00e0i ch\u00ednh &#8211; ng\u00e2n h\u00e0ng tin t\u01b0\u1edfng<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<hr \/>\n<p style=\"text-align: left;\"><span style=\"color: #006ad3;\"><a style=\"color: #006ad3;\" href=\"https:\/\/emandai.net\/\"><strong>EM&amp;AI<\/strong><\/a>\u00a0<\/span>l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u nghi\u00ean c\u1ee9u v\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong t\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam.\u00a0<span style=\"color: #006ad3;\">EM&amp;AI<\/span> d\u00e0nh t\u1eb7ng g\u00f3i h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p tri\u1ec3n khai \u1ee9ng d\u1ee5ng AI trong kinh doanh<\/p>\n<p style=\"text-align: left;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-2973\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai.jpg\" alt=\"\u01afU \u0110\u00c3I PH\u00cd S\u1eec D\u1ee4NG VOICEBOT AI\" width=\"600\" height=\"228\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai.jpg 2546w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai-300x114.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai-1024x390.jpg 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai-768x292.jpg 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai-1536x585.jpg 1536w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai-2048x779.jpg 2048w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p style=\"text-align: left;\">\u25b6 Chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh:\u00a0<span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/bit.ly\/3k4i9g0\">https:\/\/bit.ly\/3k4i9g0<\/a><\/span><\/p>\n<p style=\"text-align: left;\"><strong>LI\u00caN H\u1ec6 T\u01af V\u1ea4N TRI\u1ec2N KHAI GI\u1ea2I PH\u00c1P<\/strong><\/p>\n<p style=\"text-align: left;\">\u2013 Hotline: 0903 533 725<\/p>\n<p style=\"text-align: left;\">\u2013 Email: contact@emandai.net<\/p>\n<p style=\"text-align: left;\">\u2013 Website: https:\/\/emandai.net\/<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbot kh\u00f4ng c\u00f2n l\u00e0 \u1ee9ng d\u1ee5ng xa l\u1ea1 \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 ng\u00e2n h\u00e0ng hay&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2557,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[348],"tags":[545],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2556"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=2556"}],"version-history":[{"count":6,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2556\/revisions"}],"predecessor-version":[{"id":3038,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2556\/revisions\/3038"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/2557"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=2556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=2556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=2556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}