{"id":2581,"date":"2021-11-29T08:27:35","date_gmt":"2021-11-29T08:27:35","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=2581"},"modified":"2022-05-16T08:27:28","modified_gmt":"2022-05-16T08:27:28","slug":"cach-de-lang-nghe-khach-hang-thong-minh","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/cach-de-lang-nghe-khach-hang-thong-minh\/","title":{"rendered":"C\u00e1ch \u0111\u1ec3 l\u1eafng nghe kh\u00e1ch h\u00e0ng th\u00f4ng minh"},"content":{"rendered":"<p><em>L\u1eafng nghe kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 m\u00e0 nhi\u1ec1u doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p b\u1ecf qua. B\u1edfi k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 nh\u1eefng d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3, ch\u0103m s\u00f3c c\u1ee7a doanh nghi\u1ec7p cho h\u1ecd ng\u00e0y c\u00e0ng cao. V\u00ec v\u1eady n\u1ebfu doanh nghi\u1ec7p kh\u00f4ng bi\u1ebft l\u1eafng nghe v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t th\u00ec h\u1ecd s\u1ebd r\u1eddi b\u1ecf doanh nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn cho doanh thu c\u1ee7a m\u1ed9t doanh nghi\u1ec7p \u0111i xu\u1ed1ng m\u1ed9t c\u00e1ch ch\u00f3ng m\u1eb7t.<\/em><\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Tai_sao_doanh_nghiep_can_lang_nghe_khach_hang\"><span class=\"toc_number toc_depth_1\">1<\/span> T\u1ea1i sao doanh nghi\u1ec7p c\u1ea7n l\u1eafng nghe kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Top_4_cach_giup_doanh_nghiep_lang_nghe_khach_hang\"><span class=\"toc_number toc_depth_1\">2<\/span> Top 4 c\u00e1ch gi\u00fap doanh nghi\u1ec7p l\u1eafng nghe kh\u00e1ch h\u00e0ng<\/a><ul><li><a href=\"#Dung_ngat_loi_khi_khach_hang_dang_noi\"><span class=\"toc_number toc_depth_2\">2.1<\/span> \u0110\u1eebng ng\u1eaft l\u1eddi khi kh\u00e1ch h\u00e0ng \u0111ang n\u00f3i<\/a><\/li><li><a href=\"#Tuong_tac_voi_khach_hang_tren_cac_kenh_ua_thich_cua_ho\"><span class=\"toc_number toc_depth_2\">2.2<\/span> T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c k\u00eanh \u01b0a th\u00edch c\u1ee7a h\u1ecd.<\/a><\/li><li><a href=\"#Hay_khiem_ton_va_kien_nhan\"><span class=\"toc_number toc_depth_2\">2.3<\/span> H\u00e3y khi\u00eam t\u1ed1n v\u00e0 ki\u00ean nh\u1eabn.<\/a><\/li><li><a href=\"#Lang_nghe_cam_xuc_khach_hang\"><span class=\"toc_number toc_depth_2\">2.4<\/span> L\u1eafng nghe c\u1ea3m x\u00fac kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><li><a href=\"#Giai_phap_moi_trong_viec_lang_nghe_khach_hang_thong_minh\"><span class=\"toc_number toc_depth_1\">3<\/span> \u00a0Gi\u1ea3i ph\u00e1p m\u1edbi trong vi\u1ec7c l\u1eafng nghe kh\u00e1ch h\u00e0ng th\u00f4ng minh<\/a><ul><li><a href=\"#8211_Voicebot_lang_nghe_khach_hang_ranh_mach_khong_bi_ngat_quang\"><span class=\"toc_number toc_depth_2\">3.1<\/span> &#8211; Voicebot l\u1eafng nghe kh\u00e1ch h\u00e0ng r\u00e0nh m\u1ea1ch, kh\u00f4ng b\u1ecb ng\u1eaft qu\u00e3ng<\/a><\/li><li><a href=\"#8211_Voicebot_co_kha_nang_ho_tro_tren_da_kenh_da_nen_tang\"><span class=\"toc_number toc_depth_2\">3.2<\/span> &#8211; Voicebot c\u00f3 kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 tr\u00ean \u0111a k\u00eanh, \u0111a n\u1ec1n t\u1ea3ng <\/a><\/li><li><a href=\"#8211_Tro_ly_ao_Voicebot_luon_khiem_ton_kien_nhan_voi_khach_hang\"><span class=\"toc_number toc_depth_2\">3.3<\/span> &#8211; Tr\u1ee3 l\u00fd \u1ea3o Voicebot lu\u00f4n khi\u00eam t\u1ed1n, ki\u00ean nh\u1eabn v\u1edbi kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#8211_Voicebot_lang_nghe_cam_xuc_cua_khach_hang\"><span class=\"toc_number toc_depth_2\">3.4<\/span> &#8211; Voicebot l\u1eafng nghe c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><\/ul><\/div>\n<h2><span id=\"Tai_sao_doanh_nghiep_can_lang_nghe_khach_hang\"><strong>T\u1ea1i sao doanh nghi\u1ec7p c\u1ea7n l\u1eafng nghe kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n<p>Khi m\u1ed9t doanh nghi\u1ec7p kh\u00f4ng bi\u1ebft l\u1eafng nghe kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 l\u00fd do khi\u1ebfn kh\u00e1ch h\u00e0ng chuy\u1ec3n \u0111\u1ed5i nh\u00e0 cung c\u1ea5p. B\u1edfi l\u00fac \u0111\u00f3, kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f4ng \u0111\u01b0\u1ee3c coi tr\u1ecdng trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p. H\u1ecd s\u1ebd nhanh ch\u00f3ng t\u00ecm \u0111\u1ebfn \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a b\u1ea1n.\u00a0<strong>Tr\u00ean th\u1ef1c t\u1ebf, 86% kh\u00e1ch h\u00e0ng s\u1ebd vui l\u00f2ng tr\u1ea3 th\u00eam ti\u1ec1n cho m\u1ed9t nh\u00e0 cung c\u1ea5p kh\u00e1c n\u1ebfu h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n<\/strong>.<\/p>\n<p>Bi\u1ebft c\u00e1ch l\u1eafng nghe s\u1ebd t\u0103ng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. V\u00ec khi l\u1eafng nghe doanh nghi\u1ec7p s\u1ebd bi\u1ebft m\u00ecnh \u0111ang c\u00f3 l\u1ed7i sai \u1edf \u0111\u00e2u m\u00e0 kh\u1eafc ph\u1ee5c \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e2u d\u00e0i h\u01a1n. B\u1edfi vi\u1ec7c\u00a0gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i \u00edt t\u1ed1n k\u00e9m h\u01a1n so v\u1edbi thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi.\u00a0M\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t c\u1ee7a HundredX v\u00e0 YouGov cho th\u1ea5y 88% gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh doanh nghi\u1ec7p tin r\u1eb1ng \u0111\u00fang nh\u01b0 v\u1eady. HundredX cho bi\u1ebft \u0111i\u1ec1u th\u00fac \u0111\u1ea9y t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n l\u00e0 l\u1eafng nghe v\u00e0 c\u00f3 nh\u1eefng h\u00e0nh \u0111\u1ed9ng th\u1ef1c th\u1ebf \u0111\u1ec3 kh\u1eafc ph\u1ee5c d\u1ef1a tr\u00ean nh\u1eefng g\u00ec b\u1ea1n \u0111\u00e3 \u201cnghe\u201d. H\u00e3y c\u00f9ng EM&amp;AI \u0111i\u1ec3m qua <strong>Top 4 c\u00e1ch gi\u00fap doanh nghi\u1ec7p l\u1eafng nghe kh\u00e1ch h\u00e0ng.<\/strong><\/p>\n<figure id=\"attachment_2585\" aria-describedby=\"caption-attachment-2585\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2585\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/khach-hang-se-tra-tien-cho-noi-khac-neu-noi-do-mang-lai-trai-nghiem-tot-hon.png\" alt=\"Kh\u00e1ch h\u00e0ng s\u1ebd tr\u1ea3 ti\u1ec1n cho n\u01a1i kh\u00e1c n\u1ebfu n\u01a1i \u0111\u00f3 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/khach-hang-se-tra-tien-cho-noi-khac-neu-noi-do-mang-lai-trai-nghiem-tot-hon.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/khach-hang-se-tra-tien-cho-noi-khac-neu-noi-do-mang-lai-trai-nghiem-tot-hon-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2585\" class=\"wp-caption-text\">Kh\u00e1ch h\u00e0ng s\u1ebd tr\u1ea3 ti\u1ec1n cho n\u01a1i kh\u00e1c n\u1ebfu n\u01a1i \u0111\u00f3 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n<\/figcaption><\/figure>\n<h2><span id=\"Top_4_cach_giup_doanh_nghiep_lang_nghe_khach_hang\"><strong>Top 4 c\u00e1ch gi\u00fap doanh nghi\u1ec7p l\u1eafng nghe kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n<ol>\n<li>\n<h3><span id=\"Dung_ngat_loi_khi_khach_hang_dang_noi\"><strong>\u0110\u1eebng ng\u1eaft l\u1eddi khi kh\u00e1ch h\u00e0ng \u0111ang n\u00f3i<\/strong><\/span><\/h3>\n<\/li>\n<\/ol>\n<p>S\u1ebd th\u1eadt \u201cth\u00f4 l\u1ed7\u201d n\u1ebfu b\u1ea1n v\u1ed9i v\u00e0ng ng\u1eaft l\u1eddi khi kh\u00e1ch h\u00e0ng \u0111ang n\u00f3i. \u0110i\u1ec1u \u0111\u00f3 s\u1ebd khi\u1ebfn b\u1ea1n b\u1ecf l\u1ee1 nhi\u1ec1u th\u00f4ng tin m\u00e0 kh\u00e1ch h\u00e0ng ch\u01b0a k\u1ecbp n\u00f3i. Th\u1eadm ch\u00ed \u0111\u00f3 l\u00e0 nh\u1eefng th\u00f4ng tin quan tr\u1ecdng gi\u00fap x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>\u0110\u1ec3 c\u00f3 th\u1ec3 l\u1eafng nghe kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch th\u00f4ng minh \u0111i\u1ec1u b\u1ea1n c\u1ea7n l\u00e0 h\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng n\u00f3i. B\u1ea1n n\u00ean d\u00e0nh ra m\u1ed9t kho\u1ea3ng l\u1eb7ng khi kh\u00e1ch h\u00e0ng n\u00f3i xong. B\u1edfi v\u00ec khi \u0111\u00f3 h\u1ecd th\u01b0\u1eddng s\u1ebd c\u00f3 \u0111i\u1ec1u g\u00ec \u0111\u00f3 mu\u1ed1n b\u1ed5 sung. \u0110i\u1ec1u m\u00e0 b\u1ea1n s\u1ebd kh\u00f4ng bao gi\u1edd nghe th\u1ea5y n\u1ebfu b\u1eaft \u0111\u1ea7u n\u00f3i chuy\u1ec7n ngay l\u1eadp t\u1ee9c. H\u00e3y c\u1ed1 g\u1eafng l\u1eafng nghe h\u1ecd cho \u0111\u1ebfn cu\u1ed1i c\u00e2u chuy\u1ec7n h\u1ecd mu\u1ed1n n\u00f3i. M\u1ed9t khi h\u1ecd \u0111\u00e3 gi\u1ea3i quy\u1ebft xong m\u1ed1i quan t\u00e2m c\u1ee7a m\u00ecnh th\u00ec l\u00fac \u0111\u00f3 s\u1ebd l\u00e0 vi\u1ec7c c\u1ee7a b\u1ea1n.<\/p>\n<p>T\u1ea5t nhi\u00ean, s\u1ebd c\u00f3 tr\u01b0\u1eddng h\u1ee3p nh\u01b0 nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n kh\u00f4ng hi\u1ec3u ho\u1eb7c mu\u1ed1n l\u00e0m r\u00f5 \u0111i\u1ec1u g\u00ec \u0111\u00f3. Tuy nhi\u00ean k\u1ec3 c\u1ea3 v\u1eady th\u00ec b\u1ea1n n\u00ean ghi ch\u00fa \u0111\u1ec3 h\u1ecfi l\u1ea1i sau khi kh\u00e1ch h\u00e0ng \u0111\u00e3 n\u00f3i xong \u0111\u1ec3 tr\u00e1nh c\u1ea3n tr\u1edf m\u1ed9t \u00fd ngh\u0129 tr\u1ecdn v\u1eb9n. L\u1eafng nghe kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 c\u00e1ch \u0111\u1ec3 k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng. Vi\u1ec7c l\u1eafng nghe s\u1ebd gi\u00fap doanh nghi\u1ec7p ch\u00fa \u00fd \u0111\u1ebfn nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3 c\u00f3 nh\u1eefng gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<\/p>\n<ol start=\"2\">\n<li>\n<h3><span id=\"Tuong_tac_voi_khach_hang_tren_cac_kenh_ua_thich_cua_ho\"><strong>T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c k\u00eanh \u01b0a th\u00edch c\u1ee7a h\u1ecd.<\/strong><\/span><\/h3>\n<\/li>\n<\/ol>\n<p>Kh\u00e1ch h\u00e0ng s\u1ebd cung c\u1ea5p cho b\u1ea1n nhi\u1ec1u th\u00f4ng tin h\u01a1n n\u1ebfu h\u1ecd \u0111\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c tr\u00ean nh\u1eefng k\u00eanh hay n\u1ec1n t\u1ea3ng quen thu\u1ed9c. N\u1ebfu \u0111\u00f3 l\u00e0 nh\u1eefng n\u1ec1n t\u1ea3ng xa l\u1ea1 m\u00e0 kh\u00e1ch h\u00e0ng ch\u01b0a bao gi\u1edd s\u1eed d\u1ee5ng qua, h\u1ecd s\u1ebd kh\u00f4ng th\u1ec3 truy\u1ec1n t\u1ea3i h\u1ebft nh\u1eefng th\u00f4ng tin cho b\u1ea1n. B\u1edfi h\u1ecd ph\u1ea3i m\u1ea5t th\u1eddi gian \u0111\u1ec3 l\u00e0m quen v\u1edbi c\u00e1c k\u00eanh t\u01b0\u01a1ng t\u00e1c m\u1edbi. D\u1eabn \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00f4ng \u0111\u01b0\u1ee3c tr\u1ecdn v\u1eb9n khi\u1ebfn h\u1ecd kh\u00f4ng th\u1ec3 t\u01b0\u01a1ng t\u00e1c m\u1ed9t c\u00e1ch tho\u1ea3i m\u00e1i.<\/p>\n<p>M\u1ee5c ti\u00eau c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 l\u00e0m cho m\u1ecdi ng\u01b0\u1eddi tho\u1ea3i m\u00e1i h\u01a1n v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.\u00a0M\u1ed9t ph\u1ea7n trong s\u1ed1 \u0111\u00f3 l\u00e0 giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c k\u00eanh m\u00e0 h\u1ecd mu\u1ed1n l\u00e0m vi\u1ec7c.\u00a0\u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi doanh nghi\u1ec7p ph\u1ea3i c\u00f3 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 th\u00f3i quen, s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<ol start=\"3\">\n<li>\n<h3><span id=\"Hay_khiem_ton_va_kien_nhan\"><strong>H\u00e3y khi\u00eam t\u1ed1n v\u00e0 ki\u00ean nh\u1eabn.<\/strong><\/span><\/h3>\n<\/li>\n<\/ol>\n<p>Trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c, nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u00f3 th\u1ec3 kh\u00f3 ch\u1ecbu khi l\u00e0m vi\u1ec7c v\u1edbi m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 l\u1ea7n \u0111\u1ea7u.\u00a0Nh\u01b0ng b\u1ea1n l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng th\u00ec c\u1ea7n ph\u1ea3i ki\u00ean nh\u1eabn.\u00a0B\u1ea1n s\u1ebd ph\u1ea3i cho h\u1ecd bi\u1ebft nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n v\u00e0 thu\u1eadt ng\u1eef m\u00e0 kh\u00e1ch h\u00e0ng ch\u01b0a bi\u1ebft.<\/p>\n<p>Trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 c\u00e1c \u0111\u1ea1i di\u1ec7n ph\u1ea3i gi\u1eef b\u00ecnh t\u0129nh v\u00e0 gi\u1eef th\u00e1i \u0111\u1ed9 khi\u00eam t\u1ed1n. S\u1ef1 b\u00ecnh t\u0129nh c\u1ee7a b\u1ea1n c\u0169ng s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n an t\u00e2m khi c\u1ea3m th\u1ea5y h\u1ecd \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng.\u00a0H\u1ecd s\u1ebd c\u1ea3m th\u1ea5y nh\u01b0 b\u1ea1n \u0111ang ki\u1ec3m so\u00e1t t\u00ecnh h\u00ecnh v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd.<\/p>\n<p>B\u00ecnh t\u0129nh v\u00e0 l\u00e0m ch\u1ee7 \u0111\u01b0\u1ee3c c\u1ea3m x\u00fac c\u1ee7a m\u00ecnh l\u00e0 k\u1ef9 n\u0103ng quan tr\u1ecdng. N\u00f3 c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n tr\u1edf n\u00ean khi\u00eam t\u1ed1n v\u00e0 ki\u00ean nh\u1eabn v\u1edbi m\u1ecdi kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u \u0111\u00f3 s\u1ebd gi\u00fap th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u1ed9t doanh nghi\u1ec7p \u0111\u01b0\u1ee3c n\u00e2ng cao v\u00e0 nhi\u1ec1u ng\u01b0\u1eddi bi\u1ebft \u0111\u1ebfn h\u01a1n. \u0110\u1eb7c bi\u1ec7t s\u1ebd thu h\u00fat \u0111\u01b0\u1ee3c l\u01b0\u1ee3ng l\u1edbn kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u1edbi doanh nghi\u1ec7p.<\/p>\n<ol start=\"4\">\n<li>\n<h3><span id=\"Lang_nghe_cam_xuc_khach_hang\"><strong>L\u1eafng nghe c\u1ea3m x\u00fac kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n<\/li>\n<\/ol>\n<p>B\u1ea1n kh\u00f4ng th\u1ec3 nh\u00ecn v\u00e0o bi\u1ec3u c\u1ea3m hay h\u00e0nh \u0111\u1ed9ng c\u1ee7a kh\u00e1ch h\u00e0ng khi n\u00f3i chuy\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i. V\u00ec th\u1ebf \u0111\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng r\u00f5 nh\u1ea5t \u0111\u00f2i h\u1ecfi b\u1ea1n bi\u1ebft ch\u00fa \u00fd \u0111\u1ebfn ng\u1eef \u0111i\u1ec7u, \u00e2m l\u01b0\u1ee3ng, t\u1ed1c \u0111\u1ed9 gi\u1ecdng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c r\u00f5 r\u00e0ng h\u01a1n v\u1ec1 c\u1ea3m x\u00fac, c\u1ea3m ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang nh\u01b0 th\u1ebf n\u00e0o m\u00e0 h\u1ed7 tr\u1ee3 h\u1ecd \u0111\u00fang c\u00e1ch v\u00e0 t\u1ed1t nh\u1ea5t t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u00f3.<\/p>\n<p>N\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 v\u1ebb b\u1ef1c b\u1ed9i ho\u1eb7c kh\u00f3 ch\u1ecbu, h\u00e3y th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m. N\u1ebfu h\u1ecd c\u00f3 v\u1ebb l\u1ea1c quan, h\u00e3y c\u1ed1 g\u1eafng duy tr\u00ec s\u1ef1 t\u00edch c\u1ef1c \u0111\u00f3 b\u1eb1ng c\u00e1ch h\u00f2a nh\u1eadp v\u1edbi c\u00e1ch n\u00f3i chuy\u1ec7n c\u1ee7a h\u1ecd.<\/p>\n<figure id=\"attachment_2588\" aria-describedby=\"caption-attachment-2588\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2588\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/lang-nghe-cam-xuc-cua-khach-hang-se-giup-ban-ho-tro-dung-cach-va-tot-nhat.png\" alt=\"L\u1eafng nghe c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap b\u1ea1n h\u1ed7 tr\u1ee3 \u0111\u00fang c\u00e1ch v\u00e0 t\u1ed1t nh\u1ea5t\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/lang-nghe-cam-xuc-cua-khach-hang-se-giup-ban-ho-tro-dung-cach-va-tot-nhat.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/lang-nghe-cam-xuc-cua-khach-hang-se-giup-ban-ho-tro-dung-cach-va-tot-nhat-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2588\" class=\"wp-caption-text\">L\u1eafng nghe c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap b\u1ea1n h\u1ed7 tr\u1ee3 \u0111\u00fang c\u00e1ch v\u00e0 t\u1ed1t nh\u1ea5t<\/figcaption><\/figure>\n<h2><span id=\"Giai_phap_moi_trong_viec_lang_nghe_khach_hang_thong_minh\"><strong>\u00a0Gi\u1ea3i ph\u00e1p m\u1edbi trong vi\u1ec7c l\u1eafng nghe kh\u00e1ch h\u00e0ng th\u00f4ng minh<\/strong><\/span><\/h2>\n<p>Voicebot \u0111ang l\u00e0 gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p \u1ee9ng d\u1ee5ng b\u1edfi \u01b0u \u0111i\u1ec3m v\u01b0\u1ee3t tr\u1ed9i m\u00e0 n\u00f3 mang l\u1ea1i. V\u1edbi t\u00ednh n\u0103ng h\u1ed7 tr\u1ee3 24\/7 v\u00e0 n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c cao kh\u00f4ng b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi c\u1ea3m x\u00fac c\u00e1 nh\u00e2n. Voicebot s\u1ebd l\u00e0 tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh lu\u00f4n bi\u1ebft l\u1eafng nghe kh\u00e1ch h\u00e0ng mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho h\u1ecd.<\/p>\n<h3><span id=\"8211_Voicebot_lang_nghe_khach_hang_ranh_mach_khong_bi_ngat_quang\"><strong>&#8211; Voicebot l\u1eafng nghe kh\u00e1ch h\u00e0ng r\u00e0nh m\u1ea1ch, kh\u00f4ng b\u1ecb ng\u1eaft qu\u00e3ng<\/strong><\/span><\/h3>\n<p>Voicebot \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) v\u00e0 kh\u1ea3 n\u0103ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP). \u0110i\u1ec1u n\u00e0y gi\u00fap Voicebot l\u1eafng nghe kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng, r\u00e0nh m\u1ea1ch kh\u00f4ng b\u1ecb ng\u1eaft qu\u00e3ng. Khi b\u1ea1n \u0111\u01b0\u1ee3c m\u1ed9t Voicebot h\u1ed7 tr\u1ee3, th\u00ec tr\u1ee3 l\u00fd \u1ea3o n\u00e0y s\u1ebd lu\u00f4n \u0111\u1ec3 b\u1ea1n n\u00f3i h\u1ebft c\u00e2u v\u1ec1 nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 b\u1ea1n c\u1ea7n h\u1ed7 tr\u1ee3. Sau \u0111\u00f3 Voicebot s\u1ebd b\u1eaft \u0111\u1ea7u n\u00f3i v\u00e0 h\u1ed7 tr\u1ee3 b\u1ea1n.<\/p>\n<h3><span id=\"8211_Voicebot_co_kha_nang_ho_tro_tren_da_kenh_da_nen_tang\"><strong>&#8211; Voicebot c\u00f3 kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 tr\u00ean \u0111a k\u00eanh, \u0111a n\u1ec1n t\u1ea3ng <\/strong><\/span><\/h3>\n<p>Voicebot c\u00f3 th\u1ec3 t\u00edch h\u1ee3p v\u1edbi c\u00e1c n\u1ec1n t\u1ea3ng tr\u00f2 chuy\u1ec7n ph\u1ed5 bi\u1ebfn nh\u01b0: Zalo, Facebook Messenger, Freshchat,&#8230; v\u00e0 c\u00e1c n\u1ec1n t\u1ea3ng hi\u1ec7n t\u1ea1i c\u1ee7a doanh nghi\u1ec7p th\u00f4ng qua API.<\/p>\n<h3><span id=\"8211_Tro_ly_ao_Voicebot_luon_khiem_ton_kien_nhan_voi_khach_hang\"><strong>&#8211; Tr\u1ee3 l\u00fd \u1ea3o Voicebot lu\u00f4n khi\u00eam t\u1ed1n, ki\u00ean nh\u1eabn v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n<p>Voicebot v\u1edbi kh\u1ea3 n\u0103ng kh\u00f4ng b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi n\u0103ng su\u1ea5t, c\u1ea3m x\u00fac trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c. \u0110i\u1ec1u n\u00e0y gi\u00fap Voicebot th\u1ef1c hi\u1ec7n h\u00e0ng ng\u00e0n cu\u1ed9c g\u1ecdi c\u00f9ng th\u1eddi \u0111i\u1ec3m. \u0110\u00e1p \u1ee9ng m\u1ecdi nhu c\u1ea7u ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng t\u1eeb b\u00e1n h\u00e0ng, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, nh\u1eafc h\u1ea1n thanh to\u00e1n, th\u00f4ng b\u00e1o. Qua \u0111\u00f3 c\u00f3 th\u1ec3 th\u1ea5y Voicebot s\u1ebd mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m \u0111\u1ed3ng \u0111\u1ec1u, h\u1ed7 tr\u1ee3 v\u1edbi n\u0103ng su\u1ea5t cao nh\u1ea5t. Nh\u1edd v\u1eady, c\u00f3 th\u1ec3\u00a0 t\u0103ng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p.<\/p>\n<h3><span id=\"8211_Voicebot_lang_nghe_cam_xuc_cua_khach_hang\"><strong>&#8211; Voicebot l\u1eafng nghe c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/emandai.net\/voicebot-ai-auto-call\/\">Voicebot AI<\/a>\u00a0 c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 ph\u00e2n t\u00edch c\u1ea3m x\u00fac (Sentiment Analysis). V\u00ec th\u1ebf s\u1ebd gi\u00fap cho c\u00e1c tr\u1ee3 l\u00fd \u1ea3o n\u1eafm b\u1eaft \u00fd \u0111\u1ecbnh &amp; th\u00e1i \u0111\u1ed9 c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 h\u1ecd m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t. Mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i t\u1ef1 nhi\u00ean v\u00e0 c\u00f3 c\u1ea3m x\u00fac.<\/p>\n<blockquote><p><span style=\"color: #0000ff;\"><span style=\"color: #000000;\"><strong>Xem th\u00eam: <\/strong><\/span><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/blog\/03-huong-trien-khai-tro-ly-ao-mang-den-trai-nghiem-khach-hang-dot-pha\/\"><strong>03 h\u01b0\u1edbng tri\u1ec3n khai tr\u1ee3 l\u00fd \u1ea3o mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ed9t ph\u00e1<\/strong><\/a><\/span><\/p><\/blockquote>\n<p>T\u1ea1i Vi\u1ec7t Nam,<span style=\"color: #0000ff;\"> <a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/\"><strong>EM&amp;AI<\/strong><\/a>\u00a0<\/span>l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u nghi\u00ean c\u1ee9u v\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong t\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam.\u00a0Trong \u0111\u00f3, n\u1ed5i b\u1eadt nh\u1ea5t l\u00e0<span style=\"color: #0000ff;\"> <a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">Virtual Agent <\/a><\/span>\u2013 n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng tr\u1ee3 l\u00fd \u1ea3o t\u01b0\u01a1ng t\u00e1c gi\u1ecdng n\u00f3i Voicebot AI. \u0110\u00e2y l\u00e0 gi\u1ea3i ph\u00e1p gi\u00fap h\u1ed7 tr\u1ee3 nhi\u1ec1u doanh nghi\u1ec7p trong qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<hr \/>\n<p style=\"text-align: left;\"><span style=\"color: #006ad3;\"><a style=\"color: #006ad3;\" href=\"https:\/\/emandai.net\/\"><strong>EM&amp;AI<\/strong><\/a>\u00a0<\/span>l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u nghi\u00ean c\u1ee9u v\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong t\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam.\u00a0<span style=\"color: #006ad3;\">EM&amp;AI<\/span> d\u00e0nh t\u1eb7ng g\u00f3i h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p tri\u1ec3n khai \u1ee9ng d\u1ee5ng AI trong kinh doanh<\/p>\n<p style=\"text-align: left;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-2973\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai.jpg\" alt=\"\u01afU \u0110\u00c3I PH\u00cd S\u1eec D\u1ee4NG VOICEBOT AI\" width=\"600\" height=\"228\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai.jpg 2546w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai-300x114.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai-1024x390.jpg 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai-768x292.jpg 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai-1536x585.jpg 1536w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/12\/uu-dai-voicebot-ai-em-and-ai-2048x779.jpg 2048w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p style=\"text-align: left;\">\u25b6 Chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh:\u00a0<span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/bit.ly\/3k4i9g0\">https:\/\/bit.ly\/3k4i9g0<\/a><\/span><\/p>\n<p style=\"text-align: left;\"><strong>LI\u00caN H\u1ec6 T\u01af V\u1ea4N TRI\u1ec2N KHAI GI\u1ea2I PH\u00c1P<\/strong><\/p>\n<p style=\"text-align: left;\">\u2013 Hotline: 0903 533 725<\/p>\n<p style=\"text-align: left;\">\u2013 Email: contact@emandai.net<\/p>\n<p style=\"text-align: left;\">\u2013 Website: https:\/\/emandai.net\/<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u1eafng nghe kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 m\u00e0 nhi\u1ec1u doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2584,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[116,601],"tags":[551],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2581"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=2581"}],"version-history":[{"count":6,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2581\/revisions"}],"predecessor-version":[{"id":3043,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2581\/revisions\/3043"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/2584"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=2581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=2581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=2581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}