{"id":2597,"date":"2021-11-29T04:09:25","date_gmt":"2021-11-29T04:09:25","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=2597"},"modified":"2025-01-07T10:07:54","modified_gmt":"2025-01-07T10:07:54","slug":"3-cach-cai-thien-hoat-dong-trong-contact-center","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/3-cach-cai-thien-hoat-dong-trong-contact-center\/","title":{"rendered":"3 c\u00e1ch c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng trong Contact Center"},"content":{"rendered":"<p><em>C\u00e1c Contact Center lu\u00f4n l\u00e0 \u0111i\u1ec3m ti\u1ebfp x\u00fac ch\u00ednh trong c\u00e1c t\u01b0\u01a1ng t\u00e1c gi\u1eefa ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 doanh nghi\u1ec7p. Th\u00f4ng qua \u0111i\u1ec3m ti\u1ebfp x\u00fac n\u00e0y, kh\u00e1ch h\u00e0ng s\u1ebd ph\u00e1t tri\u1ec3n s\u1ef1 \u1ea5n t\u01b0\u1ee3ng c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi c\u00f4ng ty m\u00e0 h\u1ecd \u0111ang giao d\u1ecbch. T\u1eeb \u0111\u00f3 \u0111i \u0111\u1ebfn h\u00e0nh \u0111\u1ed9ng c\u00f3 n\u00ean th\u1eed tr\u1ea3i nghi\u1ec7m hay ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p hay kh\u00f4ng. Sau h\u1eadu qu\u1ea3 c\u1ee7a \u0111\u1ea1i d\u1ecbch Covid-19, to\u00e0n x\u00e3 h\u1ed9i lu\u00f4n \u1edf trong tr\u1ea1ng th\u00e1i gi\u1eef kho\u1ea3ng c\u00e1ch v\u1edbi m\u1ecdi ng\u01b0\u1eddi xung quanh. \u0110i\u1ec1u \u0111\u00f3 khi\u1ebfn cho c\u00e1c Contact Center ng\u00e0y c\u00e0ng tr\u1edf n\u00ean ph\u00f9 h\u1ee3p v\u1edbi t\u01b0 c\u00e1ch l\u00e0 l\u1ef1a ch\u1ecdn \u01b0u ti\u00ean nh\u1ea5t c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 b\u1eaft \u0111\u1ea7u ho\u1ea1t \u0111\u1ed9ng ti\u00eau d\u00f9ng. Thay v\u00ec vi\u1ec7c \u0111\u1ebfn c\u00e1c v\u0103n ph\u00f2ng, chi nh\u00e1nh \u0111ang t\u00ecm \u1ea9n nhi\u1ec1u r\u1ee7i ro \u0111\u1ed1i v\u1edbi s\u1ee9c kh\u1ecfe c\u1ee7a h\u1ecd.\u00a0<\/em><\/p>\n<p>M\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t c\u1ee7a DialogTech, \u0111\u1ec3 nghi\u00ean c\u1ee9u t\u00e1c \u0111\u1ed9ng c\u1ee7a Covid-19 \u0111\u1ed1i v\u1edbi c\u00e1c Contact Center trong doanh nghi\u1ec7p. H\u1ecd ti\u1ebft l\u1ed9 r\u1eb1ng kh\u1ed1i l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u00e3 t\u0103ng \u0111\u00e1ng k\u1ec3 v\u00e0o th\u00e1ng 3 n\u0103m 2020 so v\u1edbi th\u00e1ng 2 n\u0103m 2020. S\u1ef1 gia t\u0103ng \u0111\u1eb7c bi\u1ec7t \u0111\u00e1ng kinh ng\u1ea1c \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 ng\u00e0nh nh\u01b0 d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh (53%), Telecom (68%) v\u00e0 Telehealth (52%).<\/p>\n<p>Trong t\u00ecnh hu\u1ed1ng nh\u01b0 v\u1eady, c\u00e1c doanh nghi\u1ec7p ph\u1ea3i h\u01b0\u1edbng t\u1edbi vi\u1ec7c t\u0103ng c\u01b0\u1eddng hi\u1ec7u su\u1ea5t c\u1ee7a c\u00e1c Contact Center. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n v\u00e0 \u00e1p d\u1ee5ng nh\u1eefng y\u1ebfu t\u1ed1 c\u00f3 l\u1ee3i v\u1ec1 l\u00e2u d\u00e0i cho doanh nghi\u1ec7p.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 thay \u0111\u1ed5i m\u00e0 doanh nghi\u1ec7p n\u00ean th\u1ef1c hi\u1ec7n \u0111\u1ec3 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng trong c\u00e1c Contact Center c\u1ee7a h\u1ecd.<\/p>\n<ol>\n<li>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Tap_trung_vao_trai_nghiem_cua_khach_hang\"><span class=\"toc_number toc_depth_1\">1<\/span> T\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Su_dung_cac_cong_nghe_co_tinh_dot_pha\"><span class=\"toc_number toc_depth_1\">2<\/span> S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 c\u00f3 t\u00ednh \u0111\u1ed9t ph\u00e1<\/a><\/li><li><a href=\"#Lua_chon_doi_tac_phu_hop\"><span class=\"toc_number toc_depth_1\">3<\/span> L\u1ef1a ch\u1ecdn \u0111\u1ed1i t\u00e1c ph\u00f9 h\u1ee3p<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Tap_trung_vao_trai_nghiem_cua_khach_hang\"><strong>T\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n<\/li>\n<\/ol>\n<p>Kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 nh\u1eefng ng\u01b0\u1eddi nu\u00f4i s\u1ed1ng doanh nghi\u1ec7p. V\u00ec th\u1ebf \u0111i\u1ec3m m\u1ea5u ch\u1ed1t ch\u00ednh trong b\u1ed9 ph\u1eadn Contact Center l\u00e0 t\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. H\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi cho nh\u1eefng th\u1eafc m\u1eafc, c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 \u0111\u1ea7y \u0111\u1ee7. \u0110\u1ed3ng th\u1eddi b\u1ed9 ph\u1eadn Contact Center ph\u1ea3i \u0111\u01b0a ra nh\u1eefng c\u00e1ch gi\u1ea3i quy\u1ebft h\u1ee3p l\u00fd \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p.<\/p>\n<p>Theo <a href=\"https:\/\/www.forbes.com\/sites\/blakemorgan\/2019\/09\/24\/50-stats-that-prove-the-value-of-customer-experience\/#28b4b4824ef2\">Forbes<\/a>, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1ch duy nh\u1ea5t \u0111\u1ec3 n\u1ed5i b\u1eadt trong c\u00e1c th\u01b0\u01a1ng hi\u1ec7u gi\u1ed1ng nhau. 84% c\u00e1c c\u00f4ng ty t\u00edch c\u1ef1c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd b\u00e1o c\u00e1o doanh thu t\u0103ng l\u00ean. V\u00ec v\u1eady, \u0111\u1ec3 c\u00f3 th\u1ec3 t\u1ea1o s\u1ef1 n\u1ed5i b\u1eadt v\u1edbi kh\u00e1ch h\u00e0ng th\u00ec Contact Center c\u1ea7n ph\u1ea3i c\u00f3 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p, c\u1ee5 th\u1ec3 nh\u01b0 sau:<\/p>\n<p>&#8211; C\u1ea3i thi\u1ec7n t\u1ed1c \u0111\u1ed9 v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a vi\u1ec7c gi\u1ea3i quy\u1ebft truy v\u1ea5n b\u1eb1ng c\u00e1ch lo\u1ea1i b\u1ecf c\u00e1c h\u1ec7 th\u1ed1ng tr\u1ea3 l\u1eddi c\u0169 nh\u01b0 IVR. Thay v\u00e0o \u0111\u00f3 t\u1eadp trung s\u1eed d\u1ee5ng c\u00e1c tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh nh\u01b0 Voicebot, Chatbot AI.<\/p>\n<p>&#8211; \u0110\u1ea3m b\u1ea3o t\u00ednh kh\u1ea3 d\u1ee5ng c\u1ee7a c\u00e1c Contact Center b\u1eb1ng nhi\u1ec1u ng\u00f4n ng\u1eef \u0111\u1ec3 d\u1ec5 d\u00e0ng ph\u1ee5c v\u1ee5 cho nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng h\u01a1n.<\/p>\n<p>&#8211; T\u1ea1o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ec3 tr\u00e1nh g\u00e2y s\u1ef1 kh\u00f3 ch\u1ecbu cho kh\u00e1ch h\u00e0ng v\u1edbi nh\u1eefng th\u00f4ng tin kh\u00f4ng li\u00ean quan.<\/p>\n<blockquote><p><strong>Xem th\u00eam: <\/strong><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/blog\/vi-sao-doanh-nghiep-nen-ung-dung-tri-tue-nhan-tao-ai-de-nang-cao-trai-nghiem-khach-hang\/\"><strong>V\u00ec sao doanh nghi\u1ec7p n\u00ean \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng?<\/strong><\/a><\/span><\/p><\/blockquote>\n<figure id=\"attachment_2599\" aria-describedby=\"caption-attachment-2599\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2599\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/cac-cong-ty-tich-cuc-cai-thien-trai-nghiem-khach-hang-cua-ho-bao-cao-doanh-thu-tang.png\" alt=\"C\u00e1c c\u00f4ng ty t\u00edch c\u1ef1c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd b\u00e1o c\u00e1o doanh thu t\u0103ng l\u00ean\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/cac-cong-ty-tich-cuc-cai-thien-trai-nghiem-khach-hang-cua-ho-bao-cao-doanh-thu-tang.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/cac-cong-ty-tich-cuc-cai-thien-trai-nghiem-khach-hang-cua-ho-bao-cao-doanh-thu-tang-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2599\" class=\"wp-caption-text\">C\u00e1c c\u00f4ng ty t\u00edch c\u1ef1c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd b\u00e1o c\u00e1o doanh thu t\u0103ng l\u00ean<\/figcaption><\/figure>\n<ol start=\"2\">\n<li>\n<h2><span id=\"Su_dung_cac_cong_nghe_co_tinh_dot_pha\"><strong>S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 c\u00f3 t\u00ednh \u0111\u1ed9t ph\u00e1<\/strong><\/span><\/h2>\n<\/li>\n<\/ol>\n<p>C\u00f4ng ngh\u1ec7 s\u1ed1 \u0111ang ph\u00e1t tri\u1ec3n v\u1edbi t\u1ed1c \u0111\u1ed9 ch\u00f3ng m\u1eb7t. \u0110\u00e3 c\u00f3 nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 b\u1eaft \u0111\u1ea7u t\u1eadp trung v\u00e0o chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111\u1ec3 thu\u1eadn l\u1ee3i cho vi\u1ec7c thu h\u00fat ng\u01b0\u1eddi d\u00f9ng hi\u1ec7n \u0111\u1ea1i. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 doanh nghi\u1ec7p c\u00f2n l\u1ea1i th\u00ec v\u1eabn \u0111ang s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 l\u1ed7i th\u1eddi v\u00e0 kh\u00f4ng th\u1ec3 h\u1ed7 tr\u1ee3 cho c\u00f4ng vi\u1ec7c trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Contact Center. V\u00ec v\u1eady, c\u00e1c Contact Center c\u1ea7n khai th\u00e1c ti\u1ec1m n\u0103ng to l\u1edbn c\u1ee7a c\u00f4ng ngh\u1ec7 \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh kinh doanh c\u1ee7a h\u1ecd. Nh\u1eefng c\u00f4ng ngh\u1ec7 c\u00f3 t\u00ednh \u0111\u1ed9t ph\u00e1 \u1ee9ng d\u1ee5ng trong c\u00e1c Contact Center ph\u1ea3i k\u1ec3 \u0111\u1ebfn nh\u01b0:<\/p>\n<p>&#8211; C\u00e1c c\u00f4ng ngh\u1ec7 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y \u0111\u00e3 cho ph\u00e9p c\u00e1c Contact Center c\u1ee7a doanh nghi\u1ec7p chuy\u1ec3n ph\u1ea7n l\u1edbn d\u1eef li\u1ec7u c\u1ee7a h\u1ecd sang b\u1ed9 nh\u1edb \u0111\u00e1m m\u00e2y. \u0110i\u1ec1u n\u00e0y gi\u00fap cho doanh nghi\u1ec7p c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c t\u1eeb xa m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n<p>&#8211; H\u1ecdc m\u00e1y (Machine Learning), x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) \u0111\u1ec1u l\u00e0 nh\u1eefng k\u1ef9 thu\u1eadt c\u00f4ng ngh\u1ec7 m\u1edbi mang t\u00ednh c\u00e1ch m\u1ea1ng, g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a ho\u1ea1t \u0111\u1ed9ng trong c\u00e1c Contact Center. Ngo\u00e0i ra, tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o c\u00f3 th\u1ec3 cho ph\u00e9p t\u1ef1 \u0111\u1ed9ng h\u00f3a trong c\u00e1c Contact Center v\u1edbi vi\u1ec7c tri\u1ec3n khai c\u00e1c n\u1ec1n t\u1ea3ng AI b\u1eb1ng gi\u1ecdng n\u00f3i nh\u01b0 Voicebot cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3. Khi c\u00e1c Contact Center \u00e1p d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p s\u1ebd gi\u00fap doanh nghi\u1ec7p tr\u1edf th\u00e0nh ng\u01b0\u1eddi chi\u1ebfn th\u1eafng trong cu\u1ed9c chi\u1ebfn gi\u00e0nh t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_2600\" aria-describedby=\"caption-attachment-2600\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2600\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Su-dung-cac-cong-nghe-dot-pha-nhu-tro-ly-ao-voicebot-chatbot-de-cai-thien-hoat-dong-contact-center.png\" alt=\"S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 \u0111\u1ed9t ph\u00e1 nh\u01b0 tr\u1ee3 l\u00fd \u1ea3o Voicebot, Chatbot \u0111\u1ec3 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng Contact Center\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Su-dung-cac-cong-nghe-dot-pha-nhu-tro-ly-ao-voicebot-chatbot-de-cai-thien-hoat-dong-contact-center.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Su-dung-cac-cong-nghe-dot-pha-nhu-tro-ly-ao-voicebot-chatbot-de-cai-thien-hoat-dong-contact-center-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2600\" class=\"wp-caption-text\">S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 \u0111\u1ed9t ph\u00e1 nh\u01b0 tr\u1ee3 l\u00fd \u1ea3o Voicebot, Chatbot \u0111\u1ec3 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng Contact Center<\/figcaption><\/figure>\n<ol start=\"3\">\n<li>\n<h2><span id=\"Lua_chon_doi_tac_phu_hop\"><strong>L\u1ef1a ch\u1ecdn \u0111\u1ed1i t\u00e1c ph\u00f9 h\u1ee3p<\/strong><\/span><\/h2>\n<\/li>\n<\/ol>\n<p>Y\u1ebfu t\u1ed1 quan tr\u1ecdng khi c\u00e1c doanh nghi\u1ec7p ngh\u0129 \u0111\u1ebfn vi\u1ec7c c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c Contact Center l\u00e0 t\u00ecm \u0111\u01b0\u1ee3c \u0111\u1ed1i t\u00e1c ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p. \u0110\u00f3 l\u00e0 nh\u1eefng \u0111\u1ed1i t\u00e1c quan tr\u1ecdng \u0111\u1ec3 h\u1ed7 tr\u1ee3 h\u1ecd b\u1ee9t ph\u00e1 trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c. Mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m v\u01b0\u1ee3t tr\u1ed9i nh\u1eb1m thu h\u00fat kh\u00e1ch h\u00e0ng v\u1ec1 ph\u00eda doanh nghi\u1ec7p c\u1ee7a m\u00ecnh.\u00a0V\u1eady n\u00ean \u0111\u01b0a ra l\u1ef1a ch\u1ecdn \u0111\u00fang \u0111\u1eafn khi ch\u1ecdn l\u1ef1a \u0111\u1ed1i t\u00e1c ph\u00f9 h\u1ee3p l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t t\u01b0\u01a1ng lai t\u1ed1t \u0111\u1eb9p h\u01a1n cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n trong ho\u1ea1t \u0111\u1ed9ng Contact Center.\u00a0C\u00e1c doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd m\u1ed9t s\u1ed1 \u0111i\u1ec1u khi ch\u1ecdn \u0111\u1ed1i t\u00e1c:<\/p>\n<p>&#8211; C\u00e1c \u0111\u1ed1i t\u00e1c c\u1ee7a b\u1ea1n ph\u1ea3i cho ra \u0111\u01b0\u1ee3c nh\u1eefng gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p v\u1edbi b\u1ed9 ph\u1eadn Contact Center. Mang l\u1ea1i hi\u1ec7u qu\u1ea3 t\u00edch c\u1ef1c cho doanh nghi\u1ec7p trong qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh. \u0110\u1eb7c bi\u1ec7t, gi\u1ea3i ph\u00e1p n\u00e0y ph\u1ea3i gi\u1ea3m \u0111\u01b0\u1ee3c c\u00e1c t\u00e1c v\u1ee5 trong b\u1ed9 ph\u1eadn Contact Center.<\/p>\n<p>&#8211; H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng c\u00e1c \u0111\u1ed1i t\u00e1c c\u1ee7a b\u1ea1n lu\u00f4n c\u1eadp nh\u1eadt c\u00f4ng ngh\u1ec7 m\u1edbi nh\u1ea5t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o khi \u0111\u1ebfn v\u1edbi b\u1ed9 ph\u1eadn Contact Center c\u1ee7a b\u1ea1n, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t. H\u01a1n h\u1ebft, \u0111\u1ed1i t\u00e1c n\u00e0y s\u1ebd gi\u00fap b\u1ea1n gi\u1ea3m chi ph\u00ed trong ho\u1ea1t \u0111\u1ed9ng Contact Center c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<h2><\/h2>\n<p>Hi\u1ec7n nay, t\u1ea1i Vi\u1ec7t Nam c\u00f3 r\u1ea5t nhi\u1ec1u c\u00f4ng ty cung c\u1ea5p gi\u1ea3i ph\u00e1p \u0111\u1ec3 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng trong Contact Center. Tuy nhi\u00ean, kh\u00f4ng nhi\u1ec1u \u0111\u01a1n v\u1ecb chuy\u00ean s\u00e2u trong l\u0129nh v\u1ef1c t\u1ef1 \u0111\u1ed9ng ho\u00e1 cu\u1ed9c g\u1ecdi, autocall. V\u00ec th\u1ebf, <a href=\"https:\/\/emandai.net\/\"><span style=\"color: #006ad3;\">EM&amp;AI<\/span><\/a> \u0111\u00e3 ra \u0111\u1eddi \u0111\u1ec3 mang \u0111\u1ebfn nh\u1eefng gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u nh\u1ea5t gi\u00fap c\u00e1c doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng Contact Center. <span style=\"color: #006ad3;\">EM&amp;AI<\/span> l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u nghi\u00ean c\u1ee9u v\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong t\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam. H\u1ec7 sinh th\u00e1i <span style=\"color: #006ad3;\">EM&amp;AI<\/span> bao g\u1ed3m <span style=\"color: #006ad3;\"><a style=\"color: #006ad3;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">Virtual Agent<\/a> <\/span>\u2013 n\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng tr\u1ee3 l\u00fd \u1ea3o t\u01b0\u01a1ng t\u00e1c gi\u1ecdng n\u00f3i, tin nh\u1eafn v\u00e0 <span style=\"color: #ff7500;\"><a style=\"color: #ff7500;\" href=\"https:\/\/emandai.net\/virtual-qc-vn\/\">Virtual QC<\/a><\/span> \u2013 tr\u1ee3 l\u00fd \u1ea3o ph\u00e2n t\u00edch, \u0111\u00e1nh gi\u00e1 n\u1ed9i dung cu\u1ed9c g\u1ecdi theo th\u1eddi gian th\u1ef1c.\u00a0V\u1edbi nh\u1eefng l\u1ee3i th\u1ebf:<\/p>\n<p>&#8211; N\u1ec1n t\u1ea3ng x\u00e2y d\u1ef1ng h\u1ed9i tho\u1ea1i AI d\u1ec5 s\u1eed d\u1ee5ng, kh\u00f4ng c\u1ea7n l\u1eadp tr\u00ecnh<\/p>\n<p>&#8211; T\u00ednh n\u0103ng qu\u1ea3n l\u00fd chi\u1ebfn d\u1ecbch g\u1ecdi c\u00e1 nh\u00e2n h\u00f3a th\u00f4ng minh.<\/p>\n<p>&#8211; B\u00e1o c\u00e1o cu\u1ed9c g\u1ecdi v\u00e0 c\u1eadp nh\u1eadt th\u00f4ng tin t\u1ef1 \u0111\u1ed9ng.<\/p>\n<p>&#8211; H\u1ed7 tr\u1ee3 t\u00edch h\u1ee3p v\u1edbi h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p.<\/p>\n<p>&#8211; Th\u01b0 vi\u1ec7n gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o \u0111a d\u1ea1ng, t\u1ef1 nhi\u00ean nh\u01b0 ng\u01b0\u1eddi th\u1eadt<\/p>\n<p>&#8211; H\u1ed7 tr\u1ee3 b\u1edfi c\u00f4ng ngh\u1ec7 AI v\u01b0\u1ee3t tr\u1ed9i: NLP (x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean), Speech to Text, Text to Speech,..<\/p>\n<p>&#8211; Quy tr\u00ecnh tinh g\u1ecdn, tri\u1ec3n khai nhanh ch\u00f3ng.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #006ad3;\">EM&amp;AI<\/span> d\u00e0nh t\u1eb7ng g\u00f3i\u00a0<span style=\"color: #ff7500;\"><strong>\u01b0u \u0111\u00e3i 1000 CU\u1ed8C G\u1eccI MI\u1ec4N PH\u00cd<\/strong><\/span>\u00a0h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p tri\u1ec3n khai \u1ee9ng d\u1ee5ng AI trong kinh doanh<\/p>\n<p>\u25b6 Chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh:<span style=\"color: #0000ff;\">\u00a0<a style=\"color: #0000ff;\" href=\"https:\/\/bit.ly\/3k4i9g0\">https:\/\/bit.ly\/3k4i9g0<\/a><\/span><\/p>\n<p><strong>LI\u00caN H\u1ec6 T\u01af V\u1ea4N TRI\u1ec2N KHAI GI\u1ea2I PH\u00c1P<\/strong><\/p>\n<p>\u2013 Hotline: 0934 312 345<\/p>\n<p>\u2013 Email: contact@emandai.net<\/p>\n<p>\u2013 Website: <a href=\"https:\/\/emandai.net\/\">https:\/\/emandai.net\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u00e1c Contact Center lu\u00f4n l\u00e0 \u0111i\u1ec3m ti\u1ebfp x\u00fac ch\u00ednh trong c\u00e1c t\u01b0\u01a1ng t\u00e1c gi\u1eefa ng\u01b0\u1eddi&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2598,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[605,352],"tags":[555],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2597"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=2597"}],"version-history":[{"count":6,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2597\/revisions"}],"predecessor-version":[{"id":2606,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2597\/revisions\/2606"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/2598"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=2597"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=2597"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=2597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}