{"id":2631,"date":"2021-12-01T03:15:59","date_gmt":"2021-12-01T03:15:59","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=2631"},"modified":"2025-01-07T10:06:59","modified_gmt":"2025-01-07T10:06:59","slug":"dau-hieu-nguyen-nhan-va-cach-giai-quyet-trinh-trang-qua-tai-he-thong-call-center-contact-center-phan-2","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/dau-hieu-nguyen-nhan-va-cach-giai-quyet-trinh-trang-qua-tai-he-thong-call-center-contact-center-phan-2\/","title":{"rendered":"D\u1ea5u hi\u1ec7u, nguy\u00ean nh\u00e2n v\u00e0 c\u00e1ch gi\u1ea3i quy\u1ebft tr\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i h\u1ec7 th\u1ed1ng Call Center \/ Contact Center (Ph\u1ea7n 2)"},"content":{"rendered":"<p><strong>Trong ph\u1ea7n 1, <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/\">EM&amp;AI<\/a><\/span> \u0111\u00e3 \u0111\u01b0a ra 10 d\u1ea7u hi\u1ec7u c\u1ea3nh b\u00e1o tr\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i h\u1ec7 th\u1ed1ng Call Center \/ Contact Center c\u1ee7a doanh nghi\u1ec7p. Trong ph\u1ea7n 2 n\u00e0y, Ch\u00fang ta s\u1ebd c\u00f9ng nhau t\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n \u0111\u1eb1ng sau nh\u1eefng d\u1ea5u hi\u1ec7u \u0111\u00f3 c\u0169ng nh\u01b0 nh\u1eefng gi\u1ea3i ph\u00e1p kh\u1eafc ph\u1ee5c v\u00e0 lo\u1ea1i b\u1ecf ch\u00fang ra kh\u1ecfi doanh nghi\u1ec7p.\u00a0<\/strong><\/p>\n<p><em><strong>T\u1ea1i sao c\u1ea7n ph\u1ea3i gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 qu\u00e1 t\u1ea3i Call Center \/ Contact Center? <\/strong><\/em><\/p>\n<p><span style=\"font-weight: 400;\"><strong>V\u00ec khi qu\u00e1 t\u1ea3i, hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c nh\u01b0 mong \u0111\u1ee3i, t\u00ecnh tr\u1ea1ng nh\u00e2n vi\u00ean ngh\u1ec9 vi\u1ec7c s\u1ebd t\u0103ng cao, chi ph\u00ed \u0111\u00e0o t\u1ea1o t\u1eeb \u0111\u00f3 c\u0169ng t\u0103ng l\u00ean. Ngo\u00e0i ra, vi\u1ec7c qu\u00e1 t\u1ea3i \u1edf Call Center \/ Contact Center \u1ea3nh h\u01b0\u1edfng nghi\u00eam tr\u1ecdng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, gi\u1ea3m m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u00e0 s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/strong>\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#1_Tong_dai_vien_Tu_van_vien_phai_thuc_hien_hang_tram_cuoc_goi_trong_mot_ngay_la_nguyen_nhan_chinh_dan_den_qua_tai_he_thong_Call_Center_Contact_Center\"><span class=\"toc_number toc_depth_1\">1<\/span> 1) T\u1ed5ng \u0111\u00e0i vi\u00ean \/ T\u01b0 v\u1ea5n vi\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n h\u00e0ng tr\u0103m cu\u1ed9c g\u1ecdi trong m\u1ed9t ng\u00e0y l\u00e0 nguy\u00ean nh\u00e2n ch\u00ednh d\u1eabn \u0111\u1ebfn qu\u00e1 t\u1ea3i h\u1ec7 th\u1ed1ng Call Center \/ Contact Center<\/a><\/li><li><a href=\"#2_Thieu_dao_tao_trong_quy_trinh_tu_van_va_cham_soc_khach_hang\"><span class=\"toc_number toc_depth_1\">2<\/span> 2) Thi\u1ebfu \u0111\u00e0o t\u1ea1o trong quy tr\u00ecnh t\u01b0 v\u1ea5n v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#3_Qua_tai_he_thong_Call_Center_Contact_Center_vi_chua_toi_uu_cac_nen_tang_cong_nghe_trong_dich_vu_cham_soc_khach_hang\"><span class=\"toc_number toc_depth_1\">3<\/span> 3) Qu\u00e1 t\u1ea3i h\u1ec7 th\u1ed1ng Call Center \/ Contact Center v\u00ec ch\u01b0a t\u1ed1i \u01b0u c\u00e1c n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 trong d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u00a0<\/a><\/li><li><a href=\"#4_Khong_thuong_xuyen_theo_doi_chat_luong_cuoc_goi\"><span class=\"toc_number toc_depth_1\">4<\/span> 4) Kh\u00f4ng th\u01b0\u1eddng xuy\u00ean theo d\u00f5i ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi\u00a0<\/a><\/li><li><a href=\"#5_Thieu_su_cong_nhan_va_khen_thuong_nhan_vien\"><span class=\"toc_number toc_depth_1\">5<\/span> 5) Thi\u1ebfu s\u1ef1 c\u00f4ng nh\u1eadn v\u00e0 khen th\u01b0\u1edfng nh\u00e2n vi\u00ean<\/a><\/li><\/ul><\/div>\n<h2><span id=\"1_Tong_dai_vien_Tu_van_vien_phai_thuc_hien_hang_tram_cuoc_goi_trong_mot_ngay_la_nguyen_nhan_chinh_dan_den_qua_tai_he_thong_Call_Center_Contact_Center\"><b>1) T\u1ed5ng \u0111\u00e0i vi\u00ean \/ T\u01b0 v\u1ea5n vi\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n h\u00e0ng tr\u0103m cu\u1ed9c g\u1ecdi trong m\u1ed9t ng\u00e0y l\u00e0 nguy\u00ean nh\u00e2n ch\u00ednh d\u1eabn \u0111\u1ebfn qu\u00e1 t\u1ea3i h\u1ec7 th\u1ed1ng Call Center \/ Contact Center<\/b><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Gi\u1ea3i quy\u1ebft h\u00e0ng tr\u0103m nhi\u1ec7m v\u1ee5 trong m\u1ed9t ng\u00e0y, \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng y\u00eau c\u1ea7u ph\u1ee9c t\u1ea1p, kh\u00f3 gi\u1ea3i quy\u1ebft v\u00e0 li\u00ean t\u1ee5c l\u00e0m vi\u1ec7c trong m\u00f4i tr\u01b0\u1eddng \u00e1p l\u1ef1c, ph\u1ea3i \u0111\u1ea3m b\u1ea3o hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, \u0111\u00e1p \u1ee9ng nh\u1eefng y\u00eau c\u1ea7u hay ch\u1ec9 s\u1ed1 KPIs do tr\u01b0\u1edfng b\u1ed9 ph\u1eadn \u0111\u1eb7t ra. Vi\u1ec7c qu\u00e1 t\u1ea3i c\u00f4ng vi\u1ec7c c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean \/ t\u01b0 v\u1ea5n vi\u00ean l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/voicebot-ai-auto-call\/\">Voicebot Auto Call<\/a><\/span><\/em> v\u1edbi kh\u1ea3 n\u0103ng g\u1ecdi t\u1ef1 \u0111\u1ed9ng h\u00e0ng ng\u00e0n cu\u1ed9c g\u1ecdi c\u00f9ng th\u1eddi \u0111i\u1ec3m, \u0111\u00e1p \u1ee9ng m\u1ecdi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u00fap doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n h\u00e0ng tr\u0103m, th\u1eadm ch\u00ed h\u00e0ng ng\u00e0n cu\u1ed9c g\u1ecdi m\u1ed7i ng\u00e0y, th\u1ef1c hi\u1ec7n \u0111a nhi\u1ec7m v\u1ee5 nh\u01b0: Gi\u1edbi thi\u1ec7u ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i, ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng, nh\u1eafc h\u1ea1n thanh to\u00e1n hay kh\u1ea3o s\u00e1t th\u1ecb tr\u01b0\u1eddng. T\u1eeb \u0111\u00f3 <em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/voicebot-ai-auto-call\/\">Voicebot Auto Call<\/a><\/span><\/em> gi\u00fap gi\u1ea3i quy\u1ebft tr\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i h\u1ec7 th\u1ed1ng Call Center \/ Contact Center m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><b>Xem th\u00eam |<\/b><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/voicebot-ai-auto-call\/\"><b> Voicebot AI &#8211; Ph\u01b0\u01a1ng ph\u00e1p g\u1ecdi t\u1ef1 \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c hai chi\u1ec1u \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/b><\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"2_Thieu_dao_tao_trong_quy_trinh_tu_van_va_cham_soc_khach_hang\"><b>2) Thi\u1ebfu \u0111\u00e0o t\u1ea1o trong quy tr\u00ecnh t\u01b0 v\u1ea5n v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">T\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean Call Center \/ Contact Center c\u1ea7n \u0111\u00e0o t\u1ea1o k\u1ef9 l\u01b0\u1ee1ng ngay khi v\u1eeba b\u1eaft \u0111\u1ea7u l\u00e0m vi\u1ec7c trong b\u1ed9 ph\u1eadn n\u00e0y \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd c\u00f3 \u0111\u1ea7y \u0111\u1ee7 ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p v\u00e0 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft m\u1ecdi t\u00ecnh hu\u1ed1ng, y\u00eau c\u1ea7u t\u1eeb \u0111\u01a1n gi\u1ea3n \u0111\u1ebfn\u00a0 ph\u1ee9c t\u1ea1p c\u1ee7a kh\u00e1ch h\u00e0ng. C\u1ea7n \u0111\u00e0o t\u1ea1o h\u1ecd s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c c\u00e1c c\u00f4ng c\u1ee5, ph\u1ea7n m\u1ec1m hay n\u1ec1n t\u1ea3ng c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u. <em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-qc-vn\/\">N\u1ec1n t\u0103ng Virtual QC<\/a><\/span><\/em> v\u1edbi t\u00ednh n\u0103ng b\u00ecnh lu\u1eadn v\u00e0 \u0111\u00e0o t\u1ea1o t\u01b0 v\u1ea5n vi\u00ean \/ t\u1ed5ng \u0111\u00e0i vi\u00ean gi\u00fap cung c\u1ea5p c\u00e1ch nh\u00ecn t\u1ed5ng quan v\u1ec1 l\u1ed7 h\u1ed5ng k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9 v\u00e0 \u0111\u00e0o t\u1ea1o c\u00e1 nh\u00e2n h\u00f3a gi\u00fap t\u1ed5ng \u0111\u00e0i vi\u00ean t\u00edch l\u0169y th\u00eam kinh nghi\u1ec7m.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"3_Qua_tai_he_thong_Call_Center_Contact_Center_vi_chua_toi_uu_cac_nen_tang_cong_nghe_trong_dich_vu_cham_soc_khach_hang\"><b>3) Qu\u00e1 t\u1ea3i h\u1ec7 th\u1ed1ng Call Center \/ Contact Center v\u00ec ch\u01b0a t\u1ed1i \u01b0u c\u00e1c n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 trong d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u00a0<\/b><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Thi\u1ebfu \u1ee9ng d\u1ee5ng nh\u1eefng n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i hay s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 l\u1ea1c h\u1eadu \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c l\u00ean hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i \/ t\u01b0 v\u1ea5n vi\u00ean. Ch\u1ecdn \u0111\u00fang n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p gi\u00fap Call Center \/ Contact Center t\u1ed1i \u0111a hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c v\u00e0 gi\u1ea3m thi\u1ec3u t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i h\u1ec7 th\u1ed1ng Call Center \/ Contact Center, v\u00ec h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng h\u00f3a s\u1ebd gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft ph\u1ea7n l\u1edbn c\u00e1c c\u00f4ng vi\u1ec7c h\u1ecd s\u1ebd l\u00e0m trong ng\u00e0y. \u0110i\u1ec1u n\u00e0y g\u00f3p ph\u1ea7n v\u00e0o vi\u1ec7c t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c tuy\u1ec7t v\u1eddi cho nh\u00e2n vi\u00ean, \u0111\u1ea1t c\u00e1c ch\u1ec9 s\u1ed1 hay nh\u1eefng m\u1ee5c ti\u00eau m\u00e0 doanh nghi\u1ec7p mong \u0111\u1ee3i, quan tr\u1ecdng nh\u1ea5t l\u00e0 mang \u0111\u1ebfn nh\u1eefng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c xu\u1ea5t s\u1eafc cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<figure id=\"attachment_2633\" aria-describedby=\"caption-attachment-2633\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2633\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Maroon-Rose-Gradient-Circular-Online-Business-Meeting-Facebook-Cover-600-x-400-px-1.png\" alt=\"T\u1ed1i \u01b0u c\u00e1c n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 gi\u00fap gi\u1ea3i quy\u1ebft t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i h\u1ec7 th\u1ed1ng Call Center \/ Contact Center\" width=\"600\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Maroon-Rose-Gradient-Circular-Online-Business-Meeting-Facebook-Cover-600-x-400-px-1.png 600w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2021\/11\/Maroon-Rose-Gradient-Circular-Online-Business-Meeting-Facebook-Cover-600-x-400-px-1-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-2633\" class=\"wp-caption-text\">T\u1ed1i \u01b0u c\u00e1c n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 gi\u00fap gi\u1ea3i quy\u1ebft t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i h\u1ec7 th\u1ed1ng Call Center \/ Contact Center<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"4_Khong_thuong_xuyen_theo_doi_chat_luong_cuoc_goi\"><b>4) Kh\u00f4ng th\u01b0\u1eddng xuy\u00ean theo d\u00f5i ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi\u00a0<\/b><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Th\u01b0\u1eddng xuy\u00ean theo d\u00f5i ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1ch l\u00e0m vi\u1ec7c c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean \/ t\u01b0 v\u1ea5n vi\u00ean l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 xem x\u00e9t hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Call Center \/ Contact Center. Khi t\u01b0 v\u1ea5n vi\u00ean \/ t\u1ed5ng \u0111\u00e0i vi\u00ean m\u1eafc ph\u1ea3i nhi\u1ec1u sai l\u1ea7m hay c\u00f3 cu\u1ed9c h\u1ed9i h\u1ed9i tho\u1ea1i kh\u00f4ng th\u1ecfa m\u00e3n y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111\u1eb7t ra. \u0110\u00e2y c\u0169ng l\u00e0 d\u1ea5u hi\u1ec7u h\u1ecd \u0111ang qu\u00e1 t\u1ea3i trong c\u00f4ng vi\u1ec7c, ch\u1ea1y theo KPIs do doanh nghi\u1ec7p \u0111\u1eb7t ra, m\u00e0 kh\u00f4ng quan t\u00e2m \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi hay c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng. Th\u01b0\u1eddng xuy\u00ean theo d\u00f5i, ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi v\u00e0 \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap kh\u1eafc ph\u1ee5c v\u1ea5n \u0111\u1ec1 tr\u00ean.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-qc-vn\/\">N\u1ec1n t\u1ea3ng Virtual QC<\/a><\/span><\/em> v\u1edbi t\u00ednh n\u0103ng \u0111\u00e1nh gi\u00e1 v\u00e0 ch\u1ea5m \u0111i\u1ec3m t\u1ef1 \u0111\u1ed9ng c\u00e1c file ghi \u00e2m tr\u00ean t\u1ed5ng \u0111\u00e0i. V\u1edbi c\u00f4ng ngh\u1ec7 Speech To Text chuy\u1ec3n \u0111\u1ed5i file ghi \u00e2m sang v\u0103n b\u1ea3n gi\u00fap ng\u01b0\u1eddi d\u00f9ng d\u1ec5 n\u1eafm b\u1eaft n\u1ed9i dung cu\u1ed9c g\u1ecdi, gi\u00fap qu\u1ea3n l\u00fd c\u00e1c ti\u00eau chi c\u1ee7a doanh nghi\u1ec7p. Ngo\u00e0i ra, n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 n\u00e0y cho ph\u00e9p gi\u00e1m s\u00e1t t\u1ed5ng \u0111\u00e0i vi\u00ean \/ t\u01b0 v\u1ea5n vi\u00ean l\u00e0m vi\u1ec7c c\u00f3 hi\u1ec7u qu\u1ea3 hay kh\u00f4ng, nh\u1eefng l\u1ed7i th\u01b0\u1eddng g\u1eb7p ph\u1ea3i hay nh\u1eefng\u00a0 \u0111i\u1ec3m c\u1ea7n c\u1ea3i thi\u1ec7n \u0111\u1ec3 \u0111em \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi nh\u1ea5t.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><b>Xem th\u00eam | <\/b><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/virtual-qc-vn\/\"><b>Virtual QC &#8211; Gi\u00e1m s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng t\u1ea1i Contact Center<\/b><\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"5_Thieu_su_cong_nhan_va_khen_thuong_nhan_vien\"><b>5) Thi\u1ebfu s\u1ef1 c\u00f4ng nh\u1eadn v\u00e0 khen th\u01b0\u1edfng nh\u00e2n vi\u00ean<\/b><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Doanh nghi\u1ec7p n\u00ean ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng n\u1ed7 l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean Call Center \/ Contact Center trong c\u00f4ng vi\u1ec7c. Khi m\u00e0 nh\u00e2n vi\u00ean kh\u00f4ng \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn h\u1ecd s\u1ebd m\u1ea5t \u0111\u1ed9ng l\u1ef1c v\u00e0 d\u1ea7n m\u1ea5t \u0111i s\u1ef1 h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn s\u1ef1 b\u1ea5t m\u00e3n v\u00e0 ngh\u1ec9 vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. V\u00ec v\u1eady, c\u00f4ng nh\u1eadn v\u00e0 khen th\u01b0\u1edfng th\u01b0\u1eddng xuy\u00ean cho nh\u1eefng nh\u00e2n vi\u00ean c\u00f3 k\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c t\u1ed1t s\u1ebd x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c th\u1ecfa m\u00e1i, n\u01a1i m\u00e0 nh\u00e2n vi\u00ean s\u1ebd \u0111em \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m v\u00e0 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi. Ngo\u00e0i ra s\u1ef1 c\u00f4ng nh\u1eadn v\u00e0 khen th\u01b0\u1edfng t\u1ea1o ra \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c cho nh\u00e2n vi\u00ean Call Center \/ Contact Center v\u00e0 h\u1ecd s\u1ebd g\u1eafn b\u00f3, l\u00e0m vi\u1ec7c l\u00e2u d\u00e0i v\u1edbi doanh nghi\u1ec7p h\u01a1n.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/\"><span style=\"font-weight: 400;\">EM&amp;AI<\/span><\/a><\/span><span style=\"font-weight: 400;\"> l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb h\u00e0ng \u0111\u1ea7u nghi\u00ean c\u1ee9u v\u00e0 \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong t\u1ef1 \u0111\u1ed9ng h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam, h\u01b0\u1edbng \u0111\u1ebfn t\u1ea7m nh\u00ecn n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng Vi\u1ec7t Nam.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&gt;&gt; Li\u00ean h\u1ec7 ngay v\u1edbi <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/emandai.net\/\"><span style=\"font-weight: 400;\">EM&amp;AI<\/span><\/a><\/span> <span style=\"font-weight: 400;\">\u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed v\u00e0 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1ch tri\u1ec3n khai c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 c\u1ea3i thi\u1ec7n v\u00e0 n\u00e2ng cao d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013 Hotline: <\/span><span style=\"font-weight: 400;\">0934 312 345<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2013 Email: contact@emandai.net<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong ph\u1ea7n 1, EM&amp;AI \u0111\u00e3 \u0111\u01b0a ra 10 d\u1ea7u hi\u1ec7u c\u1ea3nh b\u00e1o tr\u00ecnh tr\u1ea1ng qu\u00e1&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2632,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[605,352],"tags":[],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2631"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=2631"}],"version-history":[{"count":4,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2631\/revisions"}],"predecessor-version":[{"id":2729,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/2631\/revisions\/2729"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/2632"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=2631"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=2631"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=2631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}