404 Not Found

Gia nh\u1eadp ng\u00e0nh chuy\u1ec3n \u0111\u1ed5i s\u1ed1, \u201ct\u1ef1 \u0111\u1ed9ng h\u00f3a\u201d \u0111\u00f3ng m\u1ed9t vai tr\u00f2 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 doanh nghi\u1ec7p \u201ckh\u00f4ng b\u1ecb b\u1ecf l\u1ea1i ph\u00eda sau\u201d. H\u00e3y c\u00f9ng EM&AI t\u00ecm hi\u1ec3u v\u1ec1 nh\u1eefng l\u1ee3i \u00edch trong vi\u1ec7c \u1ee9ng d\u1ee5ng t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i gi\u00fap gi\u1ea3m t\u1ea3i kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean.<\/span><\/p>\n

Contents<\/p>

1<\/span> T\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i l\u00e0 g\u00ec v\u00e0 l\u1ee3i \u00edch mang l\u1ea1i:<\/a><\/li>
2<\/span> Quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i:<\/a>
- 2.1<\/span> C\u1eadp nh\u1eadp d\u1eef li\u1ec7u:<\/a><\/li>
- 2.2<\/span> X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n:\u00a0<\/a><\/li>
- 2.3<\/span> Hu\u1ea5n luy\u1ec7n Bot:<\/a><\/li>
- 2.4<\/span> Thi\u1ebft l\u1eadp cu\u1ed9c g\u1ecdi:<\/a><\/li>
- 2.5<\/span> B\u00e1o c\u00e1o t\u1ef1 \u0111\u1ed9ng:<\/a><\/li><\/ul><\/li>
- 3<\/span> Gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i b\u1eb1ng c\u00f4ng ngh\u1ec7 AI:<\/a><\/li><\/ul><\/div>\n
  T\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i l\u00e0 g\u00ec v\u00e0 l\u1ee3i \u00edch mang l\u1ea1i:<\/b><\/span><\/h2>\n
  T\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i l\u00e0 qu\u00e1 tr\u00ecnh \u0111i\u1ec1u khi\u1ec3n c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp s\u1eb5n tr\u00ean c\u00e1c c\u00f4ng c\u1ee5, h\u1ea1n ch\u1ebf t\u1ed1i \u0111a s\u1ef1 tham gia c\u1ee7a con ng\u01b0\u1eddi. Vi\u1ec7c thay th\u1ebf cho c\u00e1c ph\u01b0\u01a1ng ph\u00e1p t\u00ecm ki\u1ebfm ho\u1eb7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00f4ng th\u01b0\u1eddng, gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 gi\u00fap h\u1ed7 tr\u1ee3 t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd th\u00f4ng tin d\u1eef li\u1ec7u nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c nh\u1ea5t.\u00a0<\/span><\/p>\n
  - Ti\u1ebft ki\u1ec7m th\u1eddi gian<\/span><\/li>\n<\/ul>\n
    Quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i:<\/b><\/span><\/h2>\n
    Nh\u1eb1m n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng khi t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p, ti\u1ebfn tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i tr\u1ef1c ti\u1ebfp \u0111\u1ebfn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng:<\/span><\/p>\n
    C\u1eadp nh\u1eadp d\u1eef li\u1ec7u:<\/b><\/span><\/h3>\n
    M\u1ed7i doanh nghi\u1ec7p s\u1ebd c\u00f3 danh s\u00e1ch d\u1eef li\u1ec7u ri\u00eang ch\u1ee9a nh\u1eefng th\u00f4ng tin quan tr\u1ecdng nh\u01b0 t\u00ean, tu\u1ed5i, gi\u1edbi t\u00ednh v\u00e0 nhu c\u1ea7u, h\u00e0nh vi \u0111\u1ec3 t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Do \u0111\u00f3, vi\u1ec7c c\u1eadp nh\u1eadp d\u1eef li\u1ec7u l\u00e0 b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u \u0111\u1ec3 qu\u00e1 tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a di\u1ec5n ra su\u00f4n s\u1ebb.<\/span><\/p>\n
    $\"Quy$
    Quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i<\/figcaption><\/figure>\n
    X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n:\u00a0<\/b><\/span><\/h3>\n
    K\u1ecbch b\u1ea3n cu\u1ed9c g\u1ecdi \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c thi\u00eat l\u1eadp t\u00f9y theo m\u00f4 ph\u1ecfng n\u1ed9i dung trong \u0111\u1eb7c th\u00f9 ng\u00e0nh c\u1ee7a doanh nghi\u1ec7p. Ch\u1eb3ng h\u1ea1n, doanh nghi\u1ec7p t\u00e0i ch\u00ednh th\u01b0\u1eddng s\u1ebd c\u00f3 nhu c\u1ea7u t\u01b0 v\u1ea5n c\u00e1c g\u00f3i t\u00e0i ch\u00ednh, c\u00e1c ch\u00ednh s\u00e1ch ri\u00eang v\u1ec1 l\u00e3i su\u1ea5t, k\u00ec h\u1ea1n thanh to\u00e1n \u0111\u1ebfn kh\u00e1ch h\u00e0ng. Ho\u1eb7c c\u00e1c trung t\u00e2m ti\u1ebfng anh s\u1ebd c\u1ea7n chu\u1ea9n b\u1ecb nh\u1eefng n\u1ed9i dung li\u00ean quan \u0111\u1ebfn ch\u01b0\u01a1ng tr\u00ecnh, l\u1ed9 tr\u00ecnh h\u1ecdc, h\u1ecdc ph\u00ed v\u00e0 cam k\u1ebft \u0111\u1ea7u ra \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng t\u01b0 v\u1ea5n th\u00edch h\u1ee3p v\u1edbi \u0111i\u1ec1u ki\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n
    Hu\u1ea5n luy\u1ec7n Bot:<\/b><\/span><\/h3>\n
    Ch\u1ec9 s\u1ed1 AI Confident l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i \u0111\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 th\u00f4ng minh c\u1ee7a Bot, khi doanh nghi\u1ec7p hu\u1ea5n luy\u1ec7n k\u0129 c\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng \u0111a d\u1ea1ng nh\u1eefng tr\u01b0\u1eddng th\u00f4ng tin t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap r\u00fat ng\u1eafn th\u1eddi gian x\u1eed l\u00fd t\u1ef1 \u0111\u1ed9ng cho m\u1ed9t cu\u1ed9c g\u1ecdi. Khi \u0111\u00f3, c\u00e1c h\u00e0nh \u0111\u1ed9ng t\u01b0 v\u1ea5n t\u1ef1 \u0111\u1ed9ng s\u1ebd t\u01b0\u01a1ng th\u00edch nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00e3 \u0111\u01b0\u1ee3c d\u1ea1y t\u1eeb tr\u01b0\u1edbc c\u0169ng nh\u01b0 \u0111\u01b0a ra nh\u1eefng ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/span><\/p>\n
    Thi\u1ebft l\u1eadp cu\u1ed9c g\u1ecdi:<\/b><\/span><\/h3>\n
    T\u00f9y ch\u1ec9nh theo th\u1eddi gian g\u1ecdi v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh, ch\u1ec9 v\u1edbi m\u1ed9t s\u1ed1 thao t\u00e1c c\u01a1 b\u1ea3n b\u1ea1n s\u1ebd c\u00e0i \u0111\u1eb7t ch\u1ebf \u0111\u1ed9 call outbound t\u1ef1 \u0111\u1ed9ng. T\u00ednh n\u0103ng n\u00e0y \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p s\u1eb5n, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1ea5t k\u00ec khi n\u00e0o \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean x\u1eed l\u00fd nh\u1eefng c\u00f4ng vi\u1ec7c kh\u00e1c mang t\u00ednh ch\u1ea5t ph\u1ee9c t\u1ea1p h\u01a1n<\/span>.<\/b><\/p>\n
    B\u00e1o c\u00e1o t\u1ef1 \u0111\u1ed9ng:<\/b><\/span><\/h3>\n
    Ch\u1ebf \u0111\u1ed9 b\u00e1o c\u00e1o s\u1ebd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadp khi cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh, c\u0103n c\u1ee9 v\u00e0o nh\u1eefng th\u00f4ng tin \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p t\u1eeb t\u00ednh n\u0103ng STT chuy\u1ec3n \u0111\u1ed5i t\u1ed1c \u0111\u1ed9 gi\u1ecdng n\u00f3i th\u00e0nh v\u0103n b\u1ea3n. H\u1ed7 tr\u1ee3 doanh nghi\u1ec7p x\u1eed l\u00fd th\u00f4ng tin quan tr\u1ecdng v\u00e0 t\u00ecm ra \u0111\u01b0\u1ee3c ch\u00e2n dung kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng \u0111\u1ec3 l\u00ean k\u1ebf ho\u1ea1ch tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd.<\/span><\/p>\n
    Gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i b\u1eb1ng c\u00f4ng ngh\u1ec7 AI:<\/b><\/span><\/h2>\n
    EM&AI l\u00e0 c\u00f4ng ty d\u1eabn \u0111\u1ea7u v\u1ec1 nghi\u00ean c\u1ee9u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u1ee9ng d\u1ee5ng nh\u1eefng c\u00f4ng ngh\u1ec7<\/span><\/a> \u0111\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o. H\u01a1n n\u1eefa, vi\u1ec7c t\u00edch h\u1ee3p c\u00f4ng ngh\u1ec7 AI \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn qu\u00e1 tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i gi\u00fap doanh nghi\u1ec7p ti\u1ebfp c\u1eadn h\u00e0ng tr\u0103m ho\u1eb7c th\u1eadm ch\u00ed h\u00e0ng ng\u00e0n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nh\u01b0ng mang l\u1ea1i hi\u1ec7u qu\u1ea3 v\u01b0\u1ee3t tr\u1ed9i.<\/span><\/p>\n
    $\"T\u1ef1$
    T\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i b\u1eb1ng c\u00f4ng ngh\u1ec7 AI<\/figcaption><\/figure>\n
    \n
    Th\u1ef1c hi\u1ec7n 1000 cu\u1ed9c g\u1ecdi\/ 10 ph\u00fat<\/span><\/li>\n
    X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, nh\u1eadn di\u1ec7n theo ng\u1eef c\u1ea3nh<\/span><\/li>\n
    Ph\u1ea3n h\u1ed3i th\u00f4ng tin d\u1ef1a tr\u00ean c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/li>\n
    Ti\u1ebft ki\u1ec7m 90% th\u1eddi gian tri\u1ec3n khai, t\u0103ng g\u1ea5p 10 l\u1ea7n n\u0103ng su\u1ea5t<\/span><\/li>\n<\/ul>\n
    T\u1ef1 \u0111\u1ed9ng h\u00f3a l\u00e0 m\u1ed9t b\u01b0\u1edbc ph\u00f9 h\u1ee3p gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u chi ph\u00ed \u0111\u1ed3ng th\u1eddi mang l\u1ea1i hi\u1ec7u su\u1ea5t cao. Vi\u1ec7c \u1ee9ng d\u1ee5ng quy tr\u00ecnh n\u00e0y s\u1ebd t\u00f9y theo \u0111\u1eb7c th\u00f9 ng\u00e0nh v\u00e0 s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 v\u00e0 gi\u00e1 tr\u1ecb m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p \u0111\u1ebfn kh\u00e1ch h\u00e0ng. Hi v\u1ecdng b\u00e0i vi\u1ebft tr\u00ean t\u1eeb EM&AI s\u1ebd gi\u00fap hi\u1ec3u r\u00f5 v\u1ec1 nh\u1eefng l\u1ee3i \u00edch v\u00e0 c\u00e1ch \u00e1p d\u1ee5ng t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i v\u00e0o doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/span><\/p>\n
    <\/p>\n","protected":false},"excerpt":{"rendered":"
    Gia nh\u1eadp ng\u00e0nh chuy\u1ec3n \u0111\u1ed5i s\u1ed1, \u201ct\u1ef1 \u0111\u1ed9ng h\u00f3a\u201d \u0111\u00f3ng m\u1ed9t vai tr\u00f2 r\u1ea5t quan…<\/p>\n","protected":false},"author":2,"featured_media":3355,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[605,350],"tags":[],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3351"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=3351"}],"version-history":[{"count":1,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3351\/revisions"}],"predecessor-version":[{"id":3356,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3351\/revisions\/3356"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/3355"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=3351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=3351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=3351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}