{"id":3468,"date":"2022-09-15T10:17:35","date_gmt":"2022-09-15T10:17:35","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=3468"},"modified":"2022-09-19T03:49:21","modified_gmt":"2022-09-19T03:49:21","slug":"thoi-diem-hop-ly-de-khao-sat-khach-hang-hieu-qua","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/thoi-diem-hop-ly-de-khao-sat-khach-hang-hieu-qua\/","title":{"rendered":"TH\u1edcI \u0110I\u1ec2M H\u1ee2P L\u00dd \u0110\u1ec2 KH\u1ea2O S\u00c1T KH\u00c1CH H\u00c0NG HI\u1ec6U QU\u1ea2"},"content":{"rendered":"

Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p ho\u00e0n thi\u1ec7n v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u0169ng nh\u01b0 x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u1ee3p l\u00fd. Nh\u01b0ng n\u1ebfu doanh nghi\u1ec7p li\u00ean t\u1ee5c l\u00e0m phi\u1ec1n kh\u00e1ch h\u00e0ng th\u00ec h\u1ecd s\u1ebd c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu v\u00e0 kh\u00f4ng h\u1ee3p t\u00e1c v\u1edbi doanh nghi\u1ec7p. V\u1eady \u0111\u00e2u l\u00e0 th\u1eddi \u0111i\u1ec3m th\u00edch h\u1ee3p \u0111\u1ec3 th\u1ef1c hi\u1ec7n, c\u00f9ng EM&AI t\u00ecm hi\u1ec3u qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y.<\/span><\/p>\n

T\u1ea1i sao y\u1ebfu t\u1ed1 n\u00e0y l\u1ea1i c\u1ea7n thi\u1ebft?<\/span><\/p>\n

Thu th\u1eadp, t\u1ed5ng h\u1ee3p c\u00e1c \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p c\u1ee7a kh\u00e1ch h\u00e0ng: Ti\u1ebfn h\u00e0nh c\u00e1c kh\u1ea3o s\u00e1t s\u1ebd gi\u00fap doanh nghi\u1ec7p nh\u1eadn ra \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu trong s\u1ea3n ph\u1ea9m hay qu\u00e1 tr\u00ecnh ph\u1ee5c v\u1ee5 c\u1ee7a m\u00ecnh. T\u1eeb \u0111\u00f3, \u0111\u01b0a ra \u0111\u01b0\u1ee3c nh\u1eefng c\u1ea3i thi\u1ec7n gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

Th\u1ea5u hi\u1ec3u nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng: Vi\u1ec7c nh\u1eadn th\u1ee9c v\u00e0 t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c nh\u1eefng nhu c\u1ea7u \u1ea9n sau b\u00ean trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p chi\u1ebfm \u0111\u01b0\u1ee3c v\u1ecb th\u1ebf quan tr\u1ecdng. Khi \u0111\u00e3 th\u1ea5u hi\u1ec3u, kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 kh\u1ea3 n\u0103ng \u01b0u ti\u00ean l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p \u0111\u1ea7u ti\u00ean.<\/span><\/p>\n

\u0110\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng:<\/b> Tr\u00ean m\u1ee9c thang \u0111i\u1ec3m h\u00e0i l\u00f2ng cao nh\u1ea5t d\u00e0nh cho kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p. Cho th\u1ea5y r\u1eb1ng kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng quay tr\u1edf l\u1ea1i \u0111\u1ec3 \u1ee7ng h\u1ed9 doanh nghi\u1ec7p r\u1ea5t cao.<\/span><\/p>\n

Kh\u1ea3o s\u00e1t h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng th\u01b0\u1eddng n\u00ean v\u00e0o th\u1eddi \u0111i\u1ec3m n\u00e0o<\/b><\/p>\n

\"\"<\/p>\n

Trong v\u00e0 sau khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5:<\/b><\/p>\n

Th\u00f4ng qua c\u00e1c h\u00e0nh \u0111\u1ed9ng Click v\u00e0o website c\u1ee7a kh\u00e1ch h\u00e0ng, hay tham gia trong m\u1ed9t cu\u1ed9c \u0111\u1ed1i tho\u1ea1i d\u00e0nh cho doanh nghi\u1ec7p sau khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. \u0110\u00e2y ch\u00ednh l\u00e0 th\u1eddi \u0111i\u1ec3m doanh nghi\u1ec7p n\u00ean \u0111\u01b0a kh\u1ea3o s\u00e1t \u0111\u1ec3 ti\u1ebfn h\u00e0nh th\u0103m h\u1ecfi kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c \u0111\u00e1nh gi\u00e1 \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5.\u00a0<\/span><\/p>\n

Kh\u00e1ch h\u00e0ng b\u00e1o ng\u1eebng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5:<\/b><\/p>\n

Th\u0103m h\u1ecfi \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng t\u1ea1i b\u01b0\u1edbc n\u00e0y l\u00e0 c\u1ef1c k\u00ec quan tr\u1ecdng v\u00ec doanh nghi\u1ec7p s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p n\u1eefa. T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p s\u1ebd \u0111\u01b0a ra nh\u1eefng c\u1ea3i thi\u1ec7n kh\u1eafc ph\u1ee5c nhanh ch\u00f3ng tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p t\u1ef7 l\u1ec7 r\u1eddi b\u1ecf doanh nghi\u1ec7p c\u1ee7a kh\u00e1ch h\u00e0ng t\u0103ng cao.<\/span><\/p>\n

Xem th\u00eam: Voicebot ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p\u00a0<\/a><\/p><\/blockquote>\n

H\u1ed7 tr\u1ee3 doanh nghi\u1ec7p kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng<\/b><\/p>\n

Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p g\u1ecdi \u0111i\u1ec7n th\u00f4ng th\u01b0\u1eddng s\u1ebd t\u1ed1n r\u1ea5t nhi\u1ec1u th\u1eddi gian cho doanh nghi\u1ec7p khi ph\u1ea3i v\u1eeba ghi ch\u00fa th\u00f4ng tin v\u00e0 ph\u1ea3n h\u1ed3i l\u1ea1i kh\u00e1ch h\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u1ea7n kh\u1ea3o s\u00e1t l\u1edbn, c\u00e1c nh\u00e2n vi\u00ean kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n trong c\u00f9ng m\u1ed9t th\u1eddi \u0111i\u1ec3m. V\u00ec v\u1eady, c\u1ea7n m\u1ed9t gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m ngu\u1ed3n l\u1ef1c v\u00e0 chi ph\u00ed nh\u01b0ng v\u1eabn \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng.<\/span><\/p>\n

Voicebot AI gi\u00fap n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/b><\/p>\n

Thi\u1ebft l\u1eadp cu\u1ed9c g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng v\u00e0 kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng theo thang \u0111i\u1ec3m: D\u1ef1a tr\u00ean k\u1ecbch b\u1ea3n AI \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o s\u1eb5n theo \u0111\u1eb7c th\u00f9 ng\u00e0nh. Cho ph\u00e9p t\u1ea1o chi\u1ebfn d\u1ecbch v\u00e0 t\u00f9y ch\u1ec9nh th\u1eddi gian g\u1ecdi ra t\u1ef1 \u0111\u1ed9ng cho kh\u00e1ch h\u00e0ng \u1edf c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau.<\/span><\/p>\n

\"Kh\u1ea3o<\/p>\n

Ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng: <\/b>D\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u00e1nh gi\u00e1, doanh nghi\u1ec7p s\u1ebd t\u00e1ch \u0111\u01b0\u1ee3c c\u00e1c t\u1ec7p kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng l\u1ea1i s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Doanh nghi\u1ec7p s\u1ebd x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c ph\u00f9 h\u1ee3p.<\/span><\/p>\n

\u0110\u1eb7t c\u00e2u h\u1ecfi chi ti\u1ebft kh\u1ea3o s\u00e1t n\u1ebfu \u0111i\u1ec3m h\u00e0i l\u00f2ng th\u1ea5p: <\/b>\u0110\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi b\u1ed5 sung gi\u00fap h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p bi\u1ebft \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n v\u00ec sao kh\u00e1ch h\u00e0ng ch\u01b0a h\u00e0i l\u00f2ng \u0111\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n

Chuy\u1ec3n ti\u1ebfp nh\u00e2n vi\u00ean trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft: <\/b>Trong qu\u00e1 tr\u00ecnh kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng, n\u1ebfu nh\u01b0 kh\u00e1ch h\u00e0ng c\u1ea7n gi\u1ea3i \u0111\u00e1p chuy\u00ean s\u00e2u, gi\u1ea3i ph\u00e1p Voicebot AI c\u0169ng h\u1ed7 tr\u1ee3 kh\u1ea3 n\u0103ng chuy\u1ec3n ti\u1ebfp k\u1ecbp th\u1eddi \u0111\u1ebfn nh\u00e2n vi\u00ean.<\/span><\/p>\n

 <\/p>\n

Tr\u00edch xu\u1ea5t b\u00e1o c\u00e1o:<\/b><\/p>\n

To\u00e0n b\u1ed9 n\u1ed9i dung kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c th\u1ed1ng k\u00ea l\u1ea1i th\u00f4ng qua b\u00e1o c\u00e1o to\u00e0n b\u1ed9 chi\u1ebfn d\u1ecbch, nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft khi \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp trong kh\u1ea3o s\u00e1t s\u1ebd d\u1ec5 d\u00e0ng theo d\u00f5i. \u0110\u1ed3ng th\u1eddi, \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 hi\u1ec7u qu\u1ea3 c\u1ee7a kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng\u00a0<\/span><\/p>\n

Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng b\u01b0\u1edbc c\u1ea7n thi\u1ebft \u0111\u1ec3 doanh nghi\u1ec7p kh\u00f4ng ng\u1eebng n\u1ed7 l\u1ef1c v\u00e0 ph\u00e1t tri\u1ec3n v\u1eefng m\u1ea1nh. Do \u0111\u00f3, vi\u1ec7c ch\u1ecdn th\u1eddi \u0111i\u1ec3m h\u1ee3p l\u00fd \u0111\u1ec3 kh\u1ea3o s\u00e1t kh\u00f4ng nh\u1eefng gi\u00fap gia t\u0103ng kh\u1ea3 n\u0103ng quay l\u1ea1i s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap…<\/p>\n","protected":false},"author":2,"featured_media":3469,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[601,571],"tags":[],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3468"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=3468"}],"version-history":[{"count":1,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3468\/revisions"}],"predecessor-version":[{"id":3472,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3468\/revisions\/3472"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/3469"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=3468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=3468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=3468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}