{"id":3520,"date":"2022-09-26T04:16:12","date_gmt":"2022-09-26T04:16:12","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=3520"},"modified":"2022-09-27T02:15:24","modified_gmt":"2022-09-27T02:15:24","slug":"tri-tue-nhan-tao-ho-tro-nghiep-vu-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/tri-tue-nhan-tao-ho-tro-nghiep-vu-cham-soc-khach-hang\/","title":{"rendered":"TR\u00cd TU\u1ec6 NH\u00c2N T\u1ea0O H\u1ed6 TR\u1ee2 NGHI\u1ec6P V\u1ee4 CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7 s\u1ed1, c\u00e1c doanh nghi\u1ec7p d\u1ea7n chuy\u1ec3n \u0111\u1ed5i sang h\u00ecnh th\u1ee9c \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1eb7c bi\u1ec7t trong <\/span><b>nghi\u1ec7p v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><span style=\"font-weight: 400;\"> \u0111\u1ec3 g\u00f3p ph\u1ea7n tinh g\u1ecdn quy tr\u00ecnh v\u00e0 mang \u0111\u1ebfn nh\u1eefng \u0111\u1ed9t ph\u00e1 m\u1edbi trong kinh doanh.\u00a0<\/span><\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Nghiep_vu_cham_soc_khach_hang_la_gi\"><span class=\"toc_number toc_depth_1\">1<\/span> Nghi\u1ec7p v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?\u00a0<\/a><\/li><li><a href=\"#Nghiep_vu_cham_soc_khach_hang_quan_trong_ra_sao\"><span class=\"toc_number toc_depth_1\">2<\/span> Nghi\u1ec7p v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng quan tr\u1ecdng ra sao?<\/a><ul><li><a href=\"#Gioi_thieu_them_khach_hang_moi_cho_doanh_nghiep\"><span class=\"toc_number toc_depth_2\">2.1<\/span> Gi\u1edbi thi\u1ec7u th\u00eam kh\u00e1ch h\u00e0ng m\u1edbi cho doanh nghi\u1ec7p.<\/a><\/li><li><a href=\"#Tang_muc_do_canh_tranh_so_voi_doi_thu\"><span class=\"toc_number toc_depth_2\">2.2<\/span> T\u0103ng m\u1ee9c \u0111\u1ed9 c\u1ea1nh tranh so v\u1edbi \u0111\u1ed1i th\u1ee7<\/a><\/li><\/ul><\/li><li><a href=\"#Dinh_vi_AI_trong_cham_soc_va_quan_ly_khach_hang\"><span class=\"toc_number toc_depth_1\">3<\/span> \u0110\u1ecbnh v\u1ecb AI trong ch\u0103m s\u00f3c v\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Dua_cong_nghe_AI_ung_dung_vao_nghiep_vu_cham_soc_khach_hang\"><span class=\"toc_number toc_depth_1\">4<\/span> \u0110\u01b0a c\u00f4ng ngh\u1ec7 AI \u1ee9ng d\u1ee5ng v\u00e0o nghi\u1ec7p v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Nghiep_vu_cham_soc_khach_hang_la_gi\"><b>Nghi\u1ec7p v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Customer Service l\u00e0 to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh m\u00e0 kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p \u0111\u01b0a ra c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c v\u1edbi nhau trong su\u1ed1t giai \u0111o\u1ea1n tr\u01b0\u1edbc, trong v\u00e0 sau khi mua h\u00e0ng. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t \u0111\u01b0\u1ee3c xem l\u00e0 kh\u1ea3 quan khi c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng v\u1ec1 s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 \u0111\u00e1p \u1ee9ng mong mu\u1ed1n hay nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec1 ra. T\u1eeb \u0111\u00f3, s\u1ebd gia t\u0103ng m\u1ee9c \u0111\u1ed9 trung th\u00e0nh v\u00e0 kh\u1ea3 n\u0103ng quay l\u1ea1i mua c\u1ee7a h\u1ecd.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3522 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/2-2.png\" alt=\"\" width=\"1300\" height=\"650\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/2-2.png 1300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/2-2-300x150.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/2-2-1024x512.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/2-2-768x384.png 768w\" sizes=\"(max-width: 1300px) 100vw, 1300px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u0110a d\u1ea1ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t. Ch\u1eb3ng h\u1ea1n \u0111\u01b0a ra c\u00e1c ph\u1ea3n h\u1ed3i \u0111\u00e1nh gi\u00e1, nh\u1eafc h\u1eb9n d\u00f9ng th\u1eed s\u1ea3n ph\u1ea9m m\u1edbi hay c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i b\u1ed5 sung \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p s\u1eb5n s\u00e0ng quan t\u00e2m.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u01b0a ra c\u00e1c \u0111\u1ec1 xu\u1ea5t t\u1ef1 \u0111\u1ed9ng cho c\u00e1c th\u00f4ng tin cung c\u1ea5p t\u1eeb kh\u00e1ch h\u00e0ng gi\u00fap x\u1eed l\u00fd nh\u1eefng y\u00eau c\u1ea7u m\u1ed9t c\u00e1ch thu\u1ea7n th\u1ee5c.\u00a0<\/span><\/p>\n<h2><span id=\"Nghiep_vu_cham_soc_khach_hang_quan_trong_ra_sao\"><b>Nghi\u1ec7p v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng quan tr\u1ecdng ra sao?<\/b><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3523 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/3-2.png\" alt=\"\" width=\"1300\" height=\"650\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/3-2.png 1300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/3-2-300x150.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/3-2-1024x512.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/3-2-768x384.png 768w\" sizes=\"(max-width: 1300px) 100vw, 1300px\" \/><\/p>\n<h3><span id=\"Gioi_thieu_them_khach_hang_moi_cho_doanh_nghiep\"><b>Gi\u1edbi thi\u1ec7u th\u00eam kh\u00e1ch h\u00e0ng m\u1edbi cho doanh nghi\u1ec7p.<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Truy\u1ec1n mi\u1ec7ng \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 Marketing kh\u00e1 h\u1eefu hi\u1ec7u. Khi kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t. H\u1ecd c\u00f3 xu h\u01b0\u1edbng ph\u1ea3n h\u1ed3i v\u1edbi t\u00e2m tr\u1ea1ng h\u00e0i l\u00f2ng t\u1ed1t. Do \u0111\u00f3, khi ng\u01b0\u1eddi th\u00e2n v\u00e0 b\u1ea1n b\u00e8 h\u1ecfi v\u1ec1 s\u1ea3n ph\u1ea9m m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 s\u1eed d\u1ee5ng. Nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y s\u1ebd kh\u00f4ng ch\u1ea7n ch\u1eeb v\u00e0 gi\u1edbi thi\u1ec7u doanh nghi\u1ec7p mang \u0111\u1ebfn cho h\u1ecd s\u1ef1 h\u00e0i l\u00f2ng \u0111\u00f3. Nh\u01b0 v\u1eady, t\u1eeb 1 kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p c\u00f3 th\u1ec3 thu h\u00fat th\u00eam \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi. B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u1ee1 t\u1ed1n k\u00e9m v\u1ec1 m\u1eb7t chi ph\u00ed qu\u1ea3ng c\u00e1o v\u00e0 PR d\u00e0nh cho doanh nghi\u1ec7p.<\/span><\/p>\n<h3><span id=\"Tang_muc_do_canh_tranh_so_voi_doi_thu\"><b>T\u0103ng m\u1ee9c \u0111\u1ed9 c\u1ea1nh tranh so v\u1edbi \u0111\u1ed1i th\u1ee7<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Gi\u1eefa mu\u00f4n v\u00e0n c\u00e1c nh\u00e0 cung c\u1ea5p v\u00e0 th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh ng\u00e0y c\u00e0ng gay g\u1eaft. Chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng l\u1edbn th\u00ec kh\u1ea3 n\u0103ng cao h\u1ecd s\u1ebd l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p trong l\u1ea7n t\u1edbi. Ho\u1eb7c ch\u00ed \u00edt, kh\u00e1ch h\u00e0ng s\u1ebd ghi nh\u1edb th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p n\u00e0o l\u00e0m t\u1ed1t h\u01a1n v\u00e0 \u0111\u01b0a ra c\u00e2n nh\u1eafc \u01b0u ti\u00ean cho doanh nghi\u1ec7p \u0111\u00f3.<\/span><\/p>\n<h2><span id=\"Dinh_vi_AI_trong_cham_soc_va_quan_ly_khach_hang\"><b>\u0110\u1ecbnh v\u1ecb AI trong ch\u0103m s\u00f3c v\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Nh\u1edd v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n ti\u00ean ti\u1ebfn t\u1eeb c\u00f4ng ngh\u1ec7, c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 thu th\u1eadp c\u00e1c th\u00f4ng tin h\u1eefu \u00edch t\u1eeb gi\u00e1 tr\u1ecb d\u1eef li\u1ec7u trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u0169. Vi\u1ec7c x\u00e2y d\u1ef1ng nh\u1eefng \u0111\u1ec1 xu\u1ea5t ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng gi\u00fap nh\u00e2n vi\u00ean t\u1ed1i \u01b0u \u0111\u01b0\u1ee3c th\u1eddi gian \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c t\u00e1c v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. H\u01a1n n\u1eefa, tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o c\u00f2n gi\u00fap x\u1eed l\u00fd v\u00e0 ph\u00e1t hi\u1ec7n ra t\u00e2m tr\u1ea1ng, t\u00ednh kh\u1ea9n c\u1ea5p v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng v\u00e0 c\u00f3 h\u1ec7 th\u1ed1ng r\u00f5 r\u00e0ng.<\/span><\/p>\n<blockquote><p>Xem th\u00eam: <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/blog\/3-yeu-to-then-chot-ung-dung-cong-nghe-so-thanh-cong\/\">3 y\u1ebfu t\u1ed1 then ch\u1ed1t \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 s\u1ed1 th\u00e0nh c\u00f4ng<\/a><\/span><\/p><\/blockquote>\n<h2><span id=\"Dua_cong_nghe_AI_ung_dung_vao_nghiep_vu_cham_soc_khach_hang\"><b>\u0110\u01b0a c\u00f4ng ngh\u1ec7 AI \u1ee9ng d\u1ee5ng v\u00e0o nghi\u1ec7p v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 gia t\u0103ng t\u00ednh c\u1ea1nh tranh tr\u00ean th\u01b0\u01a1ng tr\u01b0\u1eddng, doanh nghi\u1ec7p \u0111\u01b0a \u201cNh\u00e2n vi\u00ean \u1ea3o\u201d h\u1ed7 tr\u1ee3 gi\u1ea3i \u0111\u00e1p nh\u1eefng th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng.V\u1edbi kh\u1ea3 n\u0103ng r\u00fat ng\u1eafn th\u1eddi gian ph\u1ea3n h\u1ed3i gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. V\u00ec nh\u1eefng nh\u00e2n vi\u00ean n\u00e0y s\u1ebd l\u1eadp t\u1ee9c tr\u1ea3 l\u1eddi m\u00e0 kh\u00f4ng c\u1ea7n nh\u1edd \u0111\u1ebfn s\u1ef1 can thi\u1ec7p c\u1ee7a c\u00e1c Telesale hay t\u1ed5ng \u0111\u00e0i vi\u00ean th\u00f4ng th\u01b0\u1eddng. Tr\u1eeb nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p th\u00ec c\u00e1c nh\u00e2n vi\u00ean \u1ea3o nh\u01b0 Voicebot AI s\u1ebd t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n ti\u1ebfp th\u00f4ng tin v\u00e0 n\u1ed1i m\u00e1y \u0111\u1ebfn b\u1ed9 ph\u1eadn khi c\u1ea7n thi\u1ebft.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/voicebot-ai-auto-call\/\">Voicebot AI<\/a><\/span> \u0111\u00e3 kh\u00f4ng c\u00f2n qu\u00e1 xa l\u1ea1 trong nh\u1eefng nghi\u1ec7p v\u1ee5 nh\u01b0 \u0111\u00e1nh gi\u00e1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng, th\u00f4ng b\u00e1o nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh tri \u00e2n hay nh\u1eefng d\u1ecbp \u0111\u1eb7c bi\u1ec7t. Qua \u0111\u00f3, vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean nh\u1eb9 nh\u00e0ng h\u01a1n, thay v\u00ec ph\u1ea3i x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ph\u1ee9c t\u1ea1p v\u00e0 t\u1ed1n nhi\u1ec1u chi ph\u00ed nh\u00e2n s\u1ef1.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Qua b\u00e0i vi\u1ebft tr\u00ean, ngo\u00e0i vi\u1ec7c c\u1ea3i ti\u1ebfn nh\u1eefng ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng hay \u0111\u1ea7u t\u01b0 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m \u0111a d\u1ea1ng. C\u00e1c doanh nghi\u1ec7p s\u1ebd c\u00e2n nh\u1eafc \u00e1p d\u1ee5ng nh\u1eefng xu h\u01b0\u1edbng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o m\u1edbi \u0111\u1ec3 \u00e1p d\u1ee5ng v\u00e0o <\/span><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/emandai.net\/blog\/chia-khoa-thanh-cong-trong-nang-cao-dich-vu-cham-soc-khach-hang\/\"><b>nghi\u1ec7p v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/a><\/span><span style=\"font-weight: 400;\"> ph\u00f9 h\u1ee3p. Nh\u1eb1m t\u1ea1o ra l\u1ef1c l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh m\u1ea1nh m\u1ebd g\u1ed1p ph\u1ea7n gia t\u0103ng doanh s\u1ed1 cho doanh nghi\u1ec7p trong th\u1eddi \u0111\u1ea1i m\u1edbi.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">LI\u00caN H\u1ec6 T\u01af V\u1ea4N NGAY:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">EM and AI &#8211; Gi\u1ea3i ph\u00e1p AI SELF-SERVICE to\u00e0n di\u1ec7n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Website: https:\/\/emandai.net\/<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hotline: 0903 533 725<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email: contact@emandai.net<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7 s\u1ed1, c\u00e1c doanh nghi\u1ec7p d\u1ea7n chuy\u1ec3n \u0111\u1ed5i sang&#8230;<\/p>\n","protected":false},"author":2,"featured_media":3521,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[350,571],"tags":[],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3520"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=3520"}],"version-history":[{"count":4,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3520\/revisions"}],"predecessor-version":[{"id":3527,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3520\/revisions\/3527"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/3521"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=3520"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=3520"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=3520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}