{"id":3668,"date":"2022-11-15T02:54:37","date_gmt":"2022-11-15T02:54:37","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=3668"},"modified":"2025-01-07T10:26:49","modified_gmt":"2025-01-07T10:26:49","slug":"top-4-cach-telesale-hieu-qua-giup-giam-ty-le-khach-hang-tu-choi","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/top-4-cach-telesale-hieu-qua-giup-giam-ty-le-khach-hang-tu-choi\/","title":{"rendered":"Top 4 c\u00e1ch Telesale hi\u1ec7u qu\u1ea3 gi\u00fap gi\u1ea3m t\u1ef7 l\u1ec7 b\u1ecb t\u1eeb ch\u1ed1i"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Telesale l\u00e0 m\u1ed9t trong nh\u1eefng h\u00ecnh th\u1ee9c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp c\u00f3 t\u1ec9 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i cao. D\u00f9 v\u1eady, v\u1eabn c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i nh\u1eadn cu\u1ed9c g\u1ecdi telesale v\u00ec h\u1ecd c\u1ea3m th\u1ea5y b\u1ecb \u201cl\u00e0m phi\u1ec1n\u201d. M\u1ea5u ch\u1ed1t n\u1eb1m \u1edf ch\u1ed7 doanh nghi\u1ec7p c\u1ea7n bi\u1ebft <span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"https:\/\/emandai.net\/blog\/top-4-cach-telesale-hieu-qua-giup-giam-ty-le-khach-hang-tu-choi\">c\u00e1ch telesale hi\u1ec7u qu\u1ea3<\/a><\/span>, tr\u00e1nh ti\u1ebfp c\u1eadn sai c\u00e1ch khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Chuan_bi_cac_buoc_Telesale_hieu_qua\"><span class=\"toc_number toc_depth_1\">1<\/span> Chu\u1ea9n b\u1ecb c\u00e1c b\u01b0\u1edbc Telesale hi\u1ec7u qu\u1ea3<\/a><ul><li><a href=\"#Buoc_1_8211_Nam_ro_cac_dac_diem_chan_dung_khach_hang\"><span class=\"toc_number toc_depth_2\">1.1<\/span> B\u01b0\u1edbc 1 &#8211; N\u1eafm r\u00f5 c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m ch\u00e2n dung kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Buoc_2_8211_Sang_loc_nhu_cau_va_phan_nhom_tiem_nang\"><span class=\"toc_number toc_depth_2\">1.2<\/span> B\u01b0\u1edbc 2 &#8211; S\u00e0ng l\u1ecdc nhu c\u1ea7u v\u00e0 ph\u00e2n nh\u00f3m ti\u1ec1m n\u0103ng<\/a><\/li><li><a href=\"#Buoc_3_8211_Soan_truoc_kich_ban_Telesale_hieu_qua\"><span class=\"toc_number toc_depth_2\">1.3<\/span> B\u01b0\u1edbc 3 &#8211; So\u1ea1n tr\u01b0\u1edbc k\u1ecbch b\u1ea3n Telesale hi\u1ec7u qu\u1ea3\u00a0<\/a><\/li><li><a href=\"#Buoc_4_8211_Lua_chon_khung_gio_Telesale\"><span class=\"toc_number toc_depth_2\">1.4<\/span> B\u01b0\u1edbc 4 &#8211; L\u1ef1a ch\u1ecdn khung gi\u1edd Telesale<\/a><\/li><\/ul><\/li><li><a href=\"#Telesale_thuyet_phuc_khach_hang_tu_viec_lang_nghe_thau_hieu\"><span class=\"toc_number toc_depth_1\">2<\/span> Telesale thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng t\u1eeb vi\u1ec7c \u201cl\u1eafng nghe &amp; th\u1ea5u hi\u1ec3u\u201d\u00a0<\/a><\/li><li><a href=\"#Nam_ro_ky_nang_dat_cau_hoi_trong_telesale\"><span class=\"toc_number toc_depth_1\">3<\/span> N\u1eafm r\u00f5 k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi trong telesale<\/a><\/li><li><a href=\"#Ket_hop_cong_nghe_AI_voi_nhan_vien_8211_cach_telesale_hieu_qua_thoi_dai_so\"><span class=\"toc_number toc_depth_1\">4<\/span> K\u1ebft h\u1ee3p c\u00f4ng ngh\u1ec7 AI v\u1edbi nh\u00e2n vi\u00ean &#8211; c\u00e1ch telesale hi\u1ec7u qu\u1ea3 th\u1eddi \u0111\u1ea1i s\u1ed1<\/a><\/li><li><a href=\"#Ung_dung_Nhan_vien_ao_AI_8211_Voicebot_AI_telesale_la_mot_vi_du_dien_hinh\"><span class=\"toc_number toc_depth_1\">5<\/span> \u1ee8ng d\u1ee5ng Nh\u00e2n vi\u00ean \u1ea3o AI &#8211; Voicebot AI telesale l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Chuan_bi_cac_buoc_Telesale_hieu_qua\"><b>Chu\u1ea9n b\u1ecb c\u00e1c b\u01b0\u1edbc Telesale hi\u1ec7u qu\u1ea3<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">C\u00e1ch telesale hi\u1ec7u qu\u1ea3 l\u00e0 doanh nghi\u1ec7p c\u1ea7n chu\u1ea9n b\u1ecb tr\u01b0\u1edbc c\u00e1c b\u01b0\u1edbc Telesale c\u1ee5 th\u1ec3. Tr\u01b0\u1edbc h\u1ebft, c\u1ea7n hi\u1ec3u r\u00f5 t\u1ec7p kh\u00e1ch h\u00e0ng m\u00e0 DN s\u1eafp ti\u1ebfp c\u1eadn.\u00a0<\/span><\/p>\n<h3><span id=\"Buoc_1_8211_Nam_ro_cac_dac_diem_chan_dung_khach_hang\"><span style=\"text-decoration: underline;\"><strong>B\u01b0\u1edbc 1 &#8211; N\u1eafm r\u00f5 c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m ch\u00e2n dung kh\u00e1ch h\u00e0ng<\/strong><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ch\u00e2n dung kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m v\u1ec1 Nh\u00e2n kh\u1ea9u h\u1ecdc, s\u1edf th\u00edch, nhu c\u1ea7u, \u0111\u1ed9ng c\u01a1,.. V\u00ed d\u1ee5: \u0111\u1ed9 tu\u1ed5i, gi\u1edbi t\u00ednh, m\u1ed1i quan t\u00e2m,&#8230; Th\u00f4ng th\u01b0\u1eddng, t\u1ec7p kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c thu th\u1eadp t\u1eeb c\u00e1c chi\u1ebfn d\u1ecbch inbound marketing v\u00e0 l\u01b0u tr\u1eef t\u1ea1i h\u1ec7 th\u1ed1ng CRM. Nh\u00e2n vi\u00ean telesale d\u1ec5 d\u00e0ng truy xu\u1ea5t th\u00f4ng tin v\u00e0 n\u1eafm \u0111\u01b0\u1ee3c nhu c\u1ea7u \u0111\u1ec3 c\u00f3 h\u01b0\u1edbng ti\u1ebfp c\u1eadn hi\u1ec7u qu\u1ea3. Tuy nhi\u00ean, trong tr\u01b0\u1eddng h\u1ee3p c\u00e1c t\u1ec7p kh\u00e1ch h\u00e0ng \u201cch\u01b0a r\u00f5 ngu\u1ed3n g\u1ed1c &amp; ch\u1ea5t l\u01b0\u1ee3ng\u201d c\u00f3 \u0111\u1ebfn h\u00e0ng ch\u1ee5c ng\u00e0n s\u1ed1 th\u00ec s\u1ebd c\u00f3 t\u1ec9 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i qua telesale r\u1ea5t th\u1ea5p. V\u00ec v\u1eady, telesale c\u1ea7n s\u00e0ng l\u1ecdc nhu c\u1ea7u tr\u01b0\u1edbc khi \u0111i v\u00e0o b\u01b0\u1edbc gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m.\u00a0<\/span><\/p>\n<blockquote><p>Xem th\u00eam: <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"https:\/\/emandai.net\/blog\/cach-xay-dung-tep-khach-hang-tiem-nang\/\" target=\"_blank\" rel=\"noopener noreferrer\">07 c\u00e1ch t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng<\/a><\/span><\/span><\/p><\/blockquote>\n<h3><\/h3>\n<h3><span id=\"Buoc_2_8211_Sang_loc_nhu_cau_va_phan_nhom_tiem_nang\"><span style=\"text-decoration: underline;\"><strong>B\u01b0\u1edbc 2 &#8211; S\u00e0ng l\u1ecdc nhu c\u1ea7u v\u00e0 ph\u00e2n nh\u00f3m ti\u1ec1m n\u0103ng<\/strong><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/emandai.net\/blog\/top-4-cach-telesale-hieu-qua-giup-giam-ty-le-khach-hang-tu-choi\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff; text-decoration: underline;\">C\u00e1ch telesale hi\u1ec7u qu\u1ea3<\/span><\/span><\/a> lu\u00f4n b\u1eaft ngu\u1ed3n t\u1eeb vi\u1ec7c ph\u00e2n nh\u00f3m nhu c\u1ea7u. V\u00ec v\u1eady, s\u00e0ng l\u1ecdc nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 b\u01b0\u1edbc kh\u00f4ng th\u1ec3 thi\u1ebfu. Tr\u01b0\u1edbc ti\u00ean, DN c\u1ea7n x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc c\u00e1c ti\u00eau ch\u00ed ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 thi\u1ebft k\u1ebf th\u00e0nh c\u00e1c c\u00e2u h\u1ecfi \u201c\u0111\u01a1n gi\u1ea3n\u201d \u0111\u1ec3 h\u1ecfi kh\u00e1ch h\u00e0ng. C\u00e1c c\u1ea5p \u0111\u1ed9 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng s\u1ebd nh\u01b0 sau:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5 (COLD)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5 nh\u01b0ng ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch mua (WARM)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng \u0111ang c\u00f3 nhu c\u1ea7u, c\u00f3 k\u1ebf ho\u1ea1ch mua nh\u01b0ng ch\u01b0a bi\u1ebft \u0111\u1ebfn th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a DN (HOT)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng \u0111ang s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5 c\u1ee7a \u0111\u1ed1i th\u1ee7 (WARM\/HOT)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">V\u1edbi nh\u00f3m KH HOT, nh\u00e2n vi\u00ean c\u1ea7n c\u00f3 nh\u1eefng action m\u1ea1nh m\u1ebd, \u0111\u01b0a ra c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh h\u1ea5p d\u1eabn \u0111\u1ec3 \u201cch\u1ed1t sale\u201d nhanh ch\u00f3ng. Trong khi \u0111\u00f3, nh\u00f3m WARM s\u1ebd \u0111\u01b0\u1ee3c v\u00e0o quy tr\u00ecnh ch\u0103m s\u00f3c v\u00e0 gi\u1eef k\u1ebft n\u1ed1i v\u1edbi KH cho \u0111\u1ebfn khi chuy\u1ec3n \u0111\u1ed5i \u0111\u01b0\u1ee3c.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_3672\" aria-describedby=\"caption-attachment-3672\" style=\"width: 700px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3672\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/phan-loai-khach-hang-tiem-nang-telesale-hieu-qua.jpeg\" alt=\"S\u00e0ng l\u1ecdc nhu c\u1ea7u v\u00e0 ph\u00e2n nh\u00f3m ti\u1ec1m n\u0103ng \u0111\u1ec3 telesale hi\u1ec7u qu\u1ea3\" width=\"700\" height=\"373\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/phan-loai-khach-hang-tiem-nang-telesale-hieu-qua.jpeg 1000w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/phan-loai-khach-hang-tiem-nang-telesale-hieu-qua-300x160.jpeg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/phan-loai-khach-hang-tiem-nang-telesale-hieu-qua-768x409.jpeg 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><figcaption id=\"caption-attachment-3672\" class=\"wp-caption-text\">S\u00e0ng l\u1ecdc nhu c\u1ea7u v\u00e0 ph\u00e2n nh\u00f3m ti\u1ec1m n\u0103ng \u0111\u1ec3 telesale hi\u1ec7u qu\u1ea3<\/figcaption><\/figure>\n<h3><\/h3>\n<h3><span id=\"Buoc_3_8211_Soan_truoc_kich_ban_Telesale_hieu_qua\"><span style=\"text-decoration: underline;\"><strong>B\u01b0\u1edbc 3 &#8211; So\u1ea1n tr\u01b0\u1edbc k\u1ecbch b\u1ea3n Telesale hi\u1ec7u qu\u1ea3\u00a0<\/strong><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Th\u1ebf n\u00e0o l\u00e0 m\u1ed9t k\u1ecbch b\u1ea3n Telesale hi\u1ec7u qu\u1ea3?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u1ea5t c\u1ee9 m\u1ed9t k\u00eanh ti\u1ebfp c\u1eadn n\u00e0o c\u0169ng b\u1eaft \u0111\u1ea7u t\u1eeb \u201cs\u1ef1 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng\u201d. Tr\u01b0\u1edbc khi ti\u1ebfp c\u1eadn KH, DN c\u1ea7n h\u1ecfi \u201cM\u1ee5c ti\u00eau c\u1ee7a cu\u1ed9c g\u1ecdi l\u00e0 g\u00ec?\u201d, \u201cC\u1ea7n thu th\u1eadp nh\u1eefng th\u00f4ng tin g\u00ec t\u1eeb KH\u201d? \u0110\u1eb7c bi\u1ec7t, \u0111\u1eebng qu\u00e1 ch\u00fa t\u00e2m v\u00e0o vi\u1ec7c \u201cph\u1ea3i ch\u1ed1t sale\u201d khi ch\u01b0a hi\u1ec3u g\u00ec v\u1ec1 KH. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn KH kh\u00f3 ch\u1ecbu v\u00e0 \u201cch\u1eb7n cu\u1ed9c g\u1ecdi\u201d. Thay v\u00e0o \u0111\u00f3, h\u00e3y b\u1eaft \u0111\u1ea7u t\u1eeb nh\u1eefng c\u00e2u h\u1ecfi s\u00e0ng l\u1ecdc &amp; ph\u00e2n lo\u1ea1i m\u1ee9c \u0111\u1ed9 quan t\u00e2m \u0111\u1ebfn s\u1ea3n ph\u1ea9m.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<div><\/div>\n<div>\n<figure id=\"attachment_3673\" aria-describedby=\"caption-attachment-3673\" style=\"width: 1277px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3673 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/Kich-ban-Telesale-bds-hieu-qua.png\" alt=\"K\u1ecbch b\u1ea3n Telesale bds hi\u1ec7u qu\u1ea3\" width=\"1277\" height=\"462\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/Kich-ban-Telesale-bds-hieu-qua.png 1277w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/Kich-ban-Telesale-bds-hieu-qua-300x109.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/Kich-ban-Telesale-bds-hieu-qua-1024x370.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/Kich-ban-Telesale-bds-hieu-qua-768x278.png 768w\" sizes=\"(max-width: 1277px) 100vw, 1277px\" \/><figcaption id=\"caption-attachment-3673\" class=\"wp-caption-text\">K\u1ecbch b\u1ea3n nh\u00e2n vi\u00ean \u1ea3o Telesale bds hi\u1ec7u qu\u1ea3<\/figcaption><\/figure>\n<\/div>\n<p>&nbsp;<\/p>\n<h3><\/h3>\n<h3><span id=\"Buoc_4_8211_Lua_chon_khung_gio_Telesale\"><span style=\"text-decoration: underline;\"><strong>B\u01b0\u1edbc 4 &#8211; L\u1ef1a ch\u1ecdn khung gi\u1edd Telesale<\/strong><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Khung gi\u1edd v\u00e0ng telesale l\u00e0 t\u1eeb 10h s\u00e1ng \u0111\u1ebfn 4h chi\u1ec1u (tr\u1eeb kho\u1ea3ng th\u1eddi gian ngh\u1ec9 tr\u01b0a t\u1eeb 12h-14h). Tuy nhi\u00ean, m\u1ed7i kh\u00e1ch h\u00e0ng c\u0169ng s\u1ebd c\u00f3 nh\u1eefng khung gi\u1edd ri\u00eang. Nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, DN g\u1ecdi l\u00fac h\u1ecd \u0111ang \u0111i ngo\u00e0i \u0111\u01b0\u1eddng ho\u1eb7c \u0111ang h\u1ecdp kh\u00f4ng ti\u1ec7n nghe m\u00e1y. V\u00ec v\u1eady, telesale c\u1ea7n m\u1edf \u0111\u1ea7u b\u1eb1ng c\u00e2u h\u1ecfi \u201cxin ph\u00e9p trao \u0111\u1ed5i \/ anh, ch\u1ecb c\u00f3 \u0111ang ti\u1ec7n nghe m\u00e1y\u201d kh\u00f4ng?<\/span><\/p>\n<figure id=\"attachment_3674\" aria-describedby=\"caption-attachment-3674\" style=\"width: 700px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3674\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/khung-gio-vang-telesale-hieu-qua.png\" alt=\"L\u1ef1a ch\u1ecdn khung gi\u1edd v\u00e0ng \u0111\u1ec3 telesale hi\u1ec7u qu\u1ea3\" width=\"700\" height=\"464\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/khung-gio-vang-telesale-hieu-qua.png 1237w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/khung-gio-vang-telesale-hieu-qua-300x199.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/khung-gio-vang-telesale-hieu-qua-1024x679.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/khung-gio-vang-telesale-hieu-qua-768x509.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><figcaption id=\"caption-attachment-3674\" class=\"wp-caption-text\">L\u1ef1a ch\u1ecdn khung gi\u1edd v\u00e0ng \u0111\u1ec3 telesale hi\u1ec7u qu\u1ea3<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"Telesale_thuyet_phuc_khach_hang_tu_viec_lang_nghe_thau_hieu\"><strong>Telesale thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng t\u1eeb vi\u1ec7c \u201cl\u1eafng nghe &amp; th\u1ea5u hi\u1ec3u\u201d\u00a0<\/strong><\/span><\/h2>\n<p>Telesale thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng c\u1ea7n b\u1eaft \u0111\u1ea7u t\u1eeb vi\u1ec7c hi\u1ec3u h\u1ecd. H\u00e3y l\u1eafng nghe \u0111\u1ec3 hi\u1ec3u v\u1ea5n \u0111\u1ec1 v\u00e0 m\u1ed1i quan t\u00e2m c\u1ee7a h\u1ecd. K\u1ebft h\u1ee3p k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi v\u00e0 s\u00e0ng l\u1ecdc nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft l\u00e0m d\u1eef ki\u1ec7n \u0111\u1ec3 \u0111i \u0111\u1ebfn \u0111\u1ecbnh h\u01b0\u1edbng t\u01b0 v\u1ea5n gi\u1ea3i ph\u00e1p \/ cung c\u1ea5p gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng. H\u01a1n n\u1eefa, vi\u1ec7c l\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng gi\u00fap telesale \u0111\u01b0a ra c\u00e1c ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd ph\u00f9 h\u1ee3p nh\u1ea5t, gia t\u0103ng t\u00ednh thuy\u1ebft ph\u1ee5c c\u1ee7a l\u1eddi n\u00f3i, t\u1eeb \u0111\u00f3 kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 th\u00eam ki\u00ean nh\u1eabn c\u0169ng nh\u01b0 s\u1ef1 tin t\u01b0\u1edfng \u0111\u1ec3 l\u1eafng nghe nh\u1eefng g\u00ec m\u00e0 b\u1ea1n n\u00f3i.<\/p>\n<figure id=\"attachment_3675\" aria-describedby=\"caption-attachment-3675\" style=\"width: 612px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3675\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/telesale-thuyet-phuc-khach-hang-nho-ky-nang-lang-nghe.jpeg\" alt=\"telesale thuyet phuc khach hang nho ky nang lang nghe\" width=\"612\" height=\"408\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/telesale-thuyet-phuc-khach-hang-nho-ky-nang-lang-nghe.jpeg 612w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/telesale-thuyet-phuc-khach-hang-nho-ky-nang-lang-nghe-300x200.jpeg 300w\" sizes=\"(max-width: 612px) 100vw, 612px\" \/><figcaption id=\"caption-attachment-3675\" class=\"wp-caption-text\">Telesale thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng nh\u1edd k\u1ef9 n\u0103ng l\u1eafng nghe<\/figcaption><\/figure>\n<h2><\/h2>\n<h2><span id=\"Nam_ro_ky_nang_dat_cau_hoi_trong_telesale\"><strong>N\u1eafm r\u00f5 k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi trong telesale<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201c\u0110\u1eb7t c\u00e2u h\u1ecfi\u201d\u00a0 l\u00e0 nh\u00f3m k\u1ef9 n\u0103ng quan tr\u1ecdng. \u0110\u1eebng ch\u1ec9 m\u1ed9t m\u00ecnh \u201cthao thao b\u1ea5t tuy\u1ec7t\u201d, h\u00e3y \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 KH c\u00f3 c\u01a1 h\u1ed9i n\u00f3i, t\u1ea1o tr\u1ea3i nghi\u1ec7m giao ti\u1ebfp hai chi\u1ec1u. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng nh\u00f3m c\u00e2u h\u1ecfi c\u1ea7n c\u00f3 \u0111\u1ec3 n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin c\u1ee7a KH v\u00e0 c\u00f3 \u0111\u1ecbnh h\u01b0\u1edbng sale chu\u1ea9n<\/span><\/p>\n<p><b>Nh\u00f3m c\u00e2u h\u1ecfi t\u00ecnh h\u00ecnh:\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; DN \u0111ang t\u00ecm ki\u1ebfm KH qua nh\u1eefng k\u00eanh n\u00e0o?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; S\u1ed1 cu\u1ed9c g\u1ecdi trung b\u00ecnh h\u1eb1ng th\u00e1ng l\u00e0 bao nhi\u00eau?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; C\u00f4ng ty anh\/ch\u1ecb c\u00f3 bao nhi\u00eau nh\u00e2n s\u1ef1?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; \u2026.<\/span><\/p>\n<p><b>Nh\u00f3m c\u00e2u h\u1ecfi v\u1ea5n \u0111\u1ec1<\/b><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Anh\/ch\u1ecb c\u00f3 g\u1eb7p v\u1ea5n \u0111\u1ec1 g\u00ec khi t\u00ecm ki\u1ebfm KH ti\u1ec1m n\u0103ng?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Anh\/ch\u1ecb h\u1eb3n \u0111ang chi nhi\u1ec1u ng\u00e2n s\u00e1ch cho k\u00eanh A nh\u01b0ng hi\u1ec7u qu\u1ea3 ch\u01b0a \u0111\u1ea1t nh\u01b0 mong mu\u1ed1n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Anh\/ch\u1ecb c\u1ea3m th\u1ea5y \u201c\u0111au \u0111\u1ea7u\u201d v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0o nh\u1ea5t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; \u2026.<\/span><\/p>\n<p><b>Nh\u00f3m c\u00e2u h\u1ecfi g\u1ee3i \u00fd b\u00e1n h\u00e0ng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; N\u1ebfu nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u00e0y ti\u1ebfp t\u1ee5c l\u1ee3i nhu\u1eadn c\u1ee7a m\u00ecnh s\u1ebd b\u1ecb \u1ea3nh h\u01b0\u1edfng?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; M\u00ecnh c\u00f3 \u0111ang mong mu\u1ed1n t\u00ecm ki\u1ebfm m\u1ed9t k\u00eanh ti\u1ebfp c\u1eadn m\u1edbi hi\u1ec7u qu\u1ea3 h\u01a1n v\u1ec1 chi ph\u00ed?<\/span><\/p>\n<p>&#8211; &#8230;<\/p>\n<p><b>Nh\u00f3m c\u00e2u h\u1ecfi \u0111\u1ecbnh h\u01b0\u1edbng mua h\u00e0ng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; N\u1ebfu gi\u1ea3m 70% chi ph\u00ed ti\u1ebfp c\u1eadn KH th\u00ec anh\/ch\u1ecb c\u00f3 s\u1eb5n s\u00e0ng s\u1eed d\u1ee5ng kh\u00f4ng?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Anh\/ch\u1ecb \u0111ang quan t\u00e2m \u0111\u1ebfn ti\u00eau ch\u00ed ti\u1ebfp c\u1eadn n\u0103ng su\u1ea5t l\u1edbn, chi ph\u00ed th\u1ea5p?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; \u2026<\/span><\/p>\n<h2><span id=\"Ket_hop_cong_nghe_AI_voi_nhan_vien_8211_cach_telesale_hieu_qua_thoi_dai_so\"><strong>K\u1ebft h\u1ee3p c\u00f4ng ngh\u1ec7 AI v\u1edbi nh\u00e2n vi\u00ean &#8211; c\u00e1ch telesale hi\u1ec7u qu\u1ea3 th\u1eddi \u0111\u1ea1i s\u1ed1<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">C\u00f4ng ngh\u1ec7 AI ra \u0111\u1eddi t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho c\u00e1c DN ti\u1ebfp c\u1eadn h\u00e0ng ch\u1ee5c ng\u00e0n KH trong th\u1eddi gian ng\u1eafn. \u0110\u1eb7c bi\u1ec7t trong th\u1eddi k\u1ef3 kh\u1ee7ng ho\u1ea3ng, AI s\u1ebd gi\u00fap DN gi\u1ea3m thi\u1ec3u chi ph\u00ed thu\u00ea h\u00e0ng ch\u1ee5c nh\u00e2n s\u1ef1 v\u00e0 c\u01a1 s\u1edf v\u1eadt ch\u1ea5t nh\u01b0ng v\u1eabn duy tr\u00ec \u0111\u01b0\u1ee3c n\u0103ng su\u1ea5t c\u1ee7a c\u1ea3 m\u1ed9t b\u1ed9 ph\u1eadn. Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y kh\u00f4ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c thay th\u1ebf ho\u00e0n to\u00e0n con ng\u01b0\u1eddi b\u1eb1ng c\u00f4ng ngh\u1ec7 AI. \u0110\u00fang nh\u1ea5t l\u00e0 ph\u1ea3i k\u1ebft h\u1ee3p AI v\u00e0o quy tr\u00ecnh c\u00f4ng vi\u1ec7c \u0111\u1ec3 GIA T\u0102NG N\u0102NG SU\u1ea4T v\u00e0 HI\u1ec6U QU\u1ea2 C\u00d4NG VI\u1ec6C.\u00a0<\/span><\/p>\n<h3><\/h3>\n<h2><span id=\"Ung_dung_Nhan_vien_ao_AI_8211_Voicebot_AI_telesale_la_mot_vi_du_dien_hinh\"><strong>\u1ee8ng d\u1ee5ng Nh\u00e2n vi\u00ean \u1ea3o AI &#8211; Voicebot AI telesale l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">H\u01a1n 100 doanh nghi\u1ec7p SMEs \u1edf \u0111a l\u0129nh v\u1ef1c: b\u1ea5t \u0111\u1ed9ng s\u1ea3n, Spa, t\u00e0i ch\u00ednh,&#8230; \u0111\u00e3 s\u1eed d\u1ee5ng <a href=\"https:\/\/emandai.net\/voicebot-ai-auto-call\/?utm_source=post&amp;utm_medium=blog&amp;utm_content=cach-telesale-hieu-qua\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff; text-decoration: underline;\">EM&amp;AI Voicebot AI &#8211; Nh\u00e2n vi\u00ean \u1ea3o Telesale<\/span><\/span><\/a> \u0111\u1ec3 \u0111\u1ea3m nhi\u1ec7m nhi\u1ec7m v\u1ee5 ti\u1ebfp c\u1eadn h\u00e0ng ng\u00e0n kh\u00e1ch h\u00e0ng trong th\u1eddi gian ng\u1eafn. \u0110i\u1ec1u n\u00e0y \u0111\u00e3 gi\u00fap DN r\u00fat ng\u1eafn th\u1eddi gian ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng, th\u1ef1c hi\u1ec7n b\u01b0\u1edbc ph\u00e2n lo\u1ea1i nhu c\u1ea7u trong khi \u0111\u00f3 nh\u00e2n vi\u00ean telesale ch\u1ec9 c\u1ea7n t\u1eadp trung v\u00e0o t\u1ec7p kh\u00e1ch h\u00e0ng WARM\/HOT \u0111\u1ec3 ch\u0103m s\u00f3c v\u00e0 chuy\u1ec3n \u0111\u1ed5i sale.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_3440\" aria-describedby=\"caption-attachment-3440\" style=\"width: 700px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3440\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/0.png\" alt=\"nhan vien ao em and ai\" width=\"700\" height=\"700\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/0.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/0-300x300.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/0-150x150.png 150w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/09\/0-768x768.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><figcaption id=\"caption-attachment-3440\" class=\"wp-caption-text\">Nh\u00e2n vi\u00ean \u1ea3o Telesale EM&amp;AI<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">V\u1edbi nh\u1eefng t\u00ednh n\u0103ng v\u01b0\u1ee3t tr\u1ed9i gi\u1ea3m thi\u1ec3u nh\u1eefng v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p trong Telesale:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Xin ph\u00e9p trao \u0111\u1ed5i, ch\u1ec9 ti\u1ebfp t\u1ee5c cu\u1ed9c g\u1ecdi khi KH \u0111\u1ed3ng \u00fd<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ch\u1ec9 g\u1ecdi trong khung gi\u1edd v\u00e0ng v\u00e0 \u0111\u00fang quy \u0111\u1ecbnh\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">H\u1ea1n ch\u1ebf s\u1ed1 l\u1ea7n g\u1ecdi l\u1ea1i trong ng\u00e0y<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi cho nh\u00e2n vi\u00ean khi c\u1ea7n\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/emandai.net\/voicebot-ai-auto-call\/?utm_source=post&amp;utm_medium=blog&amp;utm_content=cach-telesale-hieu-qua\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff; text-decoration: underline;\">EM&amp;AI Voicebot AI<\/span><\/span><\/strong><\/a> l\u00e0 m\u1ed9t trong nh\u1eefng gi\u1ea3i ph\u00e1p \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 h\u1ed9i tho\u1ea1i AI, x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean n\u1ed5i tr\u1ed9i c\u1ee7a th\u1ecb tr\u01b0\u1eddng Vi\u1ec7t Nam. S\u1edf h\u1eefu c\u00e1c gi\u1ea3i th\u01b0\u1edfng l\u1edbn trong &amp; ngo\u00e0i n\u01b0\u1edbc ch\u1ee9ng minh n\u0103ng l\u1ef1c c\u00f4ng ngh\u1ec7 v\u01b0\u1ee3t tr\u1ed9i: \u00c1 qu\u00e2n Tech-Fest, Sao Khu\u00ea 2021, Top 100 Unicorn Microsoft, Nh\u00e2n t\u00e0i \u0110\u1ea5t Vi\u1ec7t 2017,&#8230;\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tr\u1ea3i nghi\u1ec7m ngay c\u00f4ng ngh\u1ec7 h\u1ed9i tho\u1ea1i AI v\u01b0\u1ee3t tr\u1ed9i v\u00e0 nh\u1eadn t\u01b0 v\u1ea5n t\u1eeb \u0111\u1ed9i ng\u0169 chuy\u00ean nghi\u1ec7p c\u1ee7a EM&amp;AI<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Telesale l\u00e0 m\u1ed9t trong nh\u1eefng h\u00ecnh th\u1ee9c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp c\u00f3 t\u1ec9&#8230;<\/p>\n","protected":false},"author":2,"featured_media":3671,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[116,477],"tags":[637,633,635,641,639],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3668"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=3668"}],"version-history":[{"count":8,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3668\/revisions"}],"predecessor-version":[{"id":3684,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3668\/revisions\/3684"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/3671"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=3668"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=3668"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=3668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}