{"id":3773,"date":"2023-01-05T04:35:26","date_gmt":"2023-01-05T04:35:26","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=3773"},"modified":"2025-01-07T08:25:38","modified_gmt":"2025-01-07T08:25:38","slug":"5-cach-cham-soc-khach-hang-ma-doanh-nghiep-nen-luu-y","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/5-cach-cham-soc-khach-hang-ma-doanh-nghiep-nen-luu-y\/","title":{"rendered":"5 c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 doanh nghi\u1ec7p n\u00ean l\u01b0u \u00fd"},"content":{"rendered":"<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng nghi\u1ec7p v\u1ee5 quan tr\u1ecdng. S\u1edf d\u0129 chi ph\u00ed duy tr\u00ec kh\u00e1ch h\u00e0ng c\u0169 s\u1ebd th\u1ea5p h\u01a1n 40% so v\u1edbi chi ph\u00ed thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi. Tuy nhi\u00ean, l\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 gi\u01b0 ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. Khi \u0111\u1ee9ng tr\u01b0\u1edbc t\u1ed1c \u0111\u1ed9 ph\u00e1t tri\u1ec3n th\u1ecb tr\u01b0\u1eddng &#8220;nhanh nh\u01b0 ch\u1edbp&#8221;. H\u00e3y c\u00f9ng EM&amp;AI t\u00ecm hi\u1ec3u c\u00e1c c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00edch h\u1ee3p m\u00e0 c\u00e1c doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd th\u00f4ng qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Xay_dung_so_luong_khach_hang_trung_thanh\"><span class=\"toc_number toc_depth_1\">1<\/span> X\u00e2y d\u1ef1ng s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh:<\/a><\/li><li><a href=\"#Chuong_trinh_uu_dai_giam_gia_tich_diem\"><span class=\"toc_number toc_depth_1\">2<\/span> Ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i gi\u1ea3m gi\u00e1 &amp; t\u00edch \u0111i\u1ec3m:<\/a><ul><li><a href=\"#Uu_dai_giam_gia\"><span class=\"toc_number toc_depth_2\">2.1<\/span> \u01afu \u0111\u00e3i gi\u1ea3m gi\u00e1:<\/a><\/li><li><a href=\"#Tich_luy_diem_thuong\"><span class=\"toc_number toc_depth_2\">2.2<\/span> T\u00edch l\u0169y \u0111i\u1ec3m th\u01b0\u1edfng:\u00a0<\/a><\/li><\/ul><\/li><li><a href=\"#Khao_sat_muc_do_hai_long_cua_khach_hang\"><span class=\"toc_number toc_depth_1\">3<\/span> Kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Lang_nghe_va_thau_hieu_y_kien_nguyen_vong_cua_khach_hang\"><span class=\"toc_number toc_depth_1\">4<\/span> L\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u \u00fd ki\u1ebfn, nguy\u1ec7n v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Thuong_xuyen_ket_noi_voi_khach_hang_8211_Cach_cham_soc_khach_hang_hoan_hao\"><span class=\"toc_number toc_depth_1\">5<\/span> Th\u01b0\u1eddng xuy\u00ean k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng &#8211; C\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o<\/a><\/li><li><a href=\"#Linh_hoat_va_chu_dong_trong_cach_cham_soc_khach_hang\"><span class=\"toc_number toc_depth_1\">6<\/span> Linh ho\u1ea1t v\u00e0 ch\u1ee7 \u0111\u1ed9ng trong c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Xay_dung_so_luong_khach_hang_trung_thanh\"><strong>X\u00e2y d\u1ef1ng s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh:<\/strong><\/span><\/h2>\n<p>Kh\u00e1ch h\u00e0ng trung th\u00e0nh l\u00e0 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng t\u1ea1o ra \u0111\u1ebfn 80% doanh thu cho doanh nghi\u1ec7p. Do \u0111\u00f3, vi\u1ec7c n\u00e0y s\u1ebd mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch:<\/p>\n<p><strong>Hi\u1ec3u \u0111\u01b0\u1ee3c h\u00e0nh vi, th\u00f3i quen c\u1ee7a kh\u00e1ch h\u00e0ng:<\/strong> V\u00ec nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c l\u01b0u l\u1ea1i l\u1ecbch s\u1eed mua h\u00e0ng. Nh\u1eefng s\u1ea3n ph\u1ea9m h\u1ecd th\u01b0\u1eddng xuy\u00ean s\u1eed d\u1ee5ng l\u00e0 g\u00ec, h\u1ecd th\u01b0\u1eddng xuy\u00ean t\u01b0\u01a1ng t\u00e1c qua k\u00eanh n\u00e0o,&#8230;T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng \u0111\u1ea9y m\u1ea1nh h\u01a1n c\u00e1c k\u00eanh c\u00f3 l\u01b0\u1ee3ng t\u01b0\u01a1ng t\u00e1c l\u1edbn.<\/p>\n<p>Th\u00f4ng tin thu th\u1eadp \u0111\u00e1nh gi\u00e1 t\u1eeb nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y s\u1ebd ch\u00ednh x\u00e1c v\u00e0 chi ti\u1ebft h\u01a1n so v\u1edbi kh\u00e1ch h\u00e0ng v\u00e3ng lai. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng ho\u00e0n thi\u1ec7n nh\u1eefng chi\u1ebfn d\u1ecbch truy\u1ec1n th\u00f4ng ti\u1ebfp c\u1eadn ph\u00f9 h\u1ee3p trong t\u01b0\u01a1ng lai.<\/p>\n<p>X\u00e2y d\u1ef1ng nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i, t\u00edch \u0111i\u1ec3m,&#8230;<\/p>\n<h2><span id=\"Chuong_trinh_uu_dai_giam_gia_tich_diem\"><strong>Ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i gi\u1ea3m gi\u00e1 &amp; t\u00edch \u0111i\u1ec3m:<\/strong><\/span><\/h2>\n<h3><span id=\"Uu_dai_giam_gia\">\u01afu \u0111\u00e3i gi\u1ea3m gi\u00e1:<\/span><\/h3>\n<p>T\u00e2m l\u00fd kh\u00e1ch h\u00e0ng h\u1ea7u nh\u01b0 s\u1ebd lu\u00f4n th\u00edch &#8220;Mua 1 t\u1eb7ng 1&#8221;, &#8220;Mua v\u1edbi Deal h\u1eddi 1K, 99K&#8221;, gi\u1ea3m gi\u00e1 % theo s\u1ea3n ph\u1ea9m. T\u1eb7ng k\u00e8m s\u1ea3n ph\u1ea9m li\u00ean quan, gi\u1ea3m gi\u00e1 mua h\u00e0ng c\u00f3 gi\u00e1 tr\u1ecb cao,&#8230;. Kh\u00f4ng n\u00ean l\u1ea1m d\u1ee5ng ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m gi\u00e1 v\u00ec s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng nh\u1ea7m l\u1eabn gi\u00e1 c\u1ea3. V\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u01b0\u01a1ng tr\u00ecnh Sale, c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m gi\u00e1 n\u00ean ch\u1ec9 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng v\u00e0o nh\u1eefng d\u1ecbp \u0111\u1eb7c bi\u1ec7t: Ng\u00e0y khai tr\u01b0\u01a1ng, 8\/3,&#8230;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3775 size-full aligncenter\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/01\/chuong-trinh-khach-hang-than-thiet.png\" alt=\"\" width=\"745\" height=\"400\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/01\/chuong-trinh-khach-hang-than-thiet.png 745w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/01\/chuong-trinh-khach-hang-than-thiet-300x161.png 300w\" sizes=\"(max-width: 745px) 100vw, 745px\" \/><\/p>\n<h3><span id=\"Tich_luy_diem_thuong\"><strong>T\u00edch l\u0169y \u0111i\u1ec3m th\u01b0\u1edfng:\u00a0<\/strong><\/span><\/h3>\n<p>T\u00edch l\u0169y \u0111i\u1ec3m th\u01b0\u1edfng \u0111\u01b0\u1ee3c xem l\u00e0 h\u00ecnh th\u1ee9c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn nh\u1ea5t. V\u00ec d\u1ec5 \u00e1p d\u1ee5ng v\u00e0 m\u1ee9c \u0111\u1ed9 hi\u1ec7u qu\u1ea3 nhanh ch\u00f3ng. B\u00ean c\u1ea1nh \u0111\u00f3, c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng cho kh\u00e1ch h\u00e0ng th\u00f3i quen mua h\u00e0ng l\u1eb7p l\u1ea1i&#8217;; Vi\u1ec7c t\u00edch l\u0169y c\u00e0ng nhi\u1ec1u \u0111i\u1ec3m th\u01b0\u1edfng, kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 th\u00eam c\u01a1 h\u1ed9i nh\u1eadn \u0111\u01b0\u1ee3c c\u00e1c ph\u1ea7n qu\u00e0 \u01b0u \u0111\u00e3i v\u00e0 gi\u1ea3m gi\u00e1,&#8230;\u0110i\u1ec1u n\u00e0y s\u1ebd g\u00f3p ph\u1ea7n gia t\u0103ng s\u1ed1 l\u1ea7n mua s\u1eafm c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111i k\u00e8m v\u1edbi s\u1ed1 s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c ti\u00eau th\u1ee5 c\u0169ng nhi\u1ec1u h\u01a1n.<\/p>\n<p>T\u00edch l\u0169y \u0111i\u1ec3m th\u01b0\u1edfng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh th\u00f4ng qua nhi\u1ec1u h\u00ecnh th\u1ee9c kh\u00e1c nhau nh\u01b0:<\/p>\n<p>\u2705 T\u00edch \u0111i\u1ec3m d\u1ef1a tr\u00ean h\u00f3a \u0111\u01a1n kh\u00e1ch h\u00e0ng \u0111\u00e3 thanh to\u00e1n<\/p>\n<p>\u2705 T\u00edch \u0111i\u1ec3m theo s\u1ed1 l\u1ea7n gh\u00e9 th\u0103m gian h\u00e0ng\/ c\u1eeda h\u00e0ng<\/p>\n<p>\u2705 T\u00edch \u0111i\u1ec3m cho c\u00e1c \u0111\u01a1n h\u00e0ng gi\u00e1 tr\u1ecb cao<\/p>\n<h2><span id=\"Khao_sat_muc_do_hai_long_cua_khach_hang\"><strong>Kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n<p>M\u1ed9t s\u1ed1 doanh nghi\u1ec7p ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng cho kh\u00e1ch h\u00e0ng. M\u00e0 qu\u00ean \u0111i vi\u1ec7c c\u1ea7n ph\u1ea3i \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng. D\u1eabn \u0111\u1ebfn vi\u1ec7c t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf doanh nghi\u1ec7p cao; m\u00e0 kh\u00f4ng bi\u1ebft nguy\u00ean nh\u00e2n b\u1eaft ngu\u1ed3n t\u1eeb y\u1ebfu t\u1ed1 n\u00e0o.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3741 aligncenter\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2022\/11\/photo_2022-11-07_15-24-53.jpg\" alt=\"C\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u1eefu hi\u1ec7u b\u1eb1ng kh\u1ea3o s\u00e1t h\u00e0i l\u00f2ng t\u1ef1 \u0111\u1ed9ng\" width=\"854\" height=\"652\" \/><\/p>\n<p>V\u00ec v\u1eady, vi\u1ec7c \u0111\u01b0a ra c\u00e1c form \u0111\u00e1nh gi\u00e1, nh\u1eefng l\u1ef1a ch\u1ecdn cho kh\u00e1ch h\u00e0ng sau khi \u0111\u00e3 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m l\u00e0 h\u1ebft s\u1ee9c quan tr\u1ecdng. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m; ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u00f3 t\u1ed1t hay kh\u00f4ng v\u00e0 c\u1ea7n c\u1ea3i ti\u1ebfn hay thay \u0111\u1ed5i \u0111i\u1ec1u g\u00ec. Doanh nghi\u1ec7p h\u00e3y khi\u1ebfn kh\u00e1ch h\u00e0ng tin r\u1eb1ng m\u00ecnh l\u00e0 ng\u01b0\u1eddi c\u00f3 t\u1ea7m \u1ea3nh h\u01b0\u1edfng, th\u00f4ng tin mang l\u1ea1i v\u00f4 c\u00f9ng h\u1eefu \u00edch cho h\u1ecd.<\/p>\n<p>&lt;&lt;&lt; Xem th\u00eam: <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/emandai.net\/blog\/thoi-diem-hop-ly-de-khao-sat-khach-hang-hieu-qua\/\">Th\u1eddi \u0111i\u1ec3m h\u1ee3p l\u00fd \u0111\u1ec3 kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3<\/a><\/span><\/p>\n<h2><span id=\"Lang_nghe_va_thau_hieu_y_kien_nguyen_vong_cua_khach_hang\"><strong>L\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u \u00fd ki\u1ebfn, nguy\u1ec7n v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n<p>Lu\u00f4n lu\u00f4n l\u1eafng nghe, th\u1ea5u hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 \u0111\u1ec3 t\u1ea1o n\u00ean s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. H\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng chia s\u1ebb c\u00e1c mong mu\u1ed1n hay nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m. C\u0103n c\u1ee9 v\u00e0o \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p; c\u0169ng nh\u01b0 l\u00e0 c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh, n\u00e2ng c\u1ea5p s\u1ea3n ph\u1ea9m ng\u00e0y m\u1ed9t ch\u1ea5t l\u01b0\u1ee3ng h\u01a1n.<\/p>\n<p>Trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu, n\u1ed5i gi\u1eadn h\u00e3y c\u1ee9 ki\u00ean nh\u1eabn l\u1eafng nghe \u00fd ki\u1ebfn c\u1ee7a h\u1ecd. B\u1ea5t k\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u00fang hay sai, v\u1eabn c\u1ee9 d\u00e0nh cho h\u1ecd s\u1ef1 t\u00f4n tr\u1ecdng c\u1ea7n thi\u1ebft. Sau \u0111\u00f3, t\u00f9y v\u00e0o t\u1eebng tr\u01b0\u1eddng h\u1ee3p, t\u00ecnh hu\u1ed1ng m\u00e0 \u0111\u01b0a ra c\u00e1ch gi\u1ea3i quy\u1ebft th\u00f4ng minh; \u0111em l\u1ea1i l\u1ee3i \u00edch cho \u0111\u00f4i b\u00ean. N\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 b\u1ea5t k\u1ef3 kh\u00fac m\u1eafc n\u00e0o, h\u00e3y gi\u1ea3i quy\u1ebft n\u00f3 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 chu \u0111\u00e1o nh\u1ea5t.<\/p>\n<h2><span id=\"Thuong_xuyen_ket_noi_voi_khach_hang_8211_Cach_cham_soc_khach_hang_hoan_hao\">Th\u01b0\u1eddng xuy\u00ean k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng &#8211; C\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o<\/span><\/h2>\n<p>Ng\u00e0y nay, khi c\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1c s\u1ea3n ph\u1ea9m m\u1edbi c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng. N\u1ebfu b\u1ea1n b\u1ecf l\u1ee1 kh\u00f4ng k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng trong m\u1ed9t kho\u1ea3ng th\u1eddi gian; th\u00ec khi \u0111\u00f3 c\u00e1c th\u01b0\u01a1ng hi\u1ec7u kh\u00e1c s\u1ebd \u0111\u01b0a ra nh\u1eefng ch\u00ednh s\u00e1ch \u01b0u \u0111\u00e3i h\u01a1n \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. Kh\u00e1ch h\u00e0ng s\u1ebd d\u1ea7n l\u00e3ng qu\u00ean th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n n\u1ebfu b\u1ea1n b\u1ecf l\u1ee1 vi\u1ec7c k\u1ebft n\u1ed1i kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_3776\" aria-describedby=\"caption-attachment-3776\" style=\"width: 901px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3776 size-full\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/01\/122926-OQJYFL-528-01-1.png\" alt=\"T\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh - C\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3\" width=\"901\" height=\"601\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/01\/122926-OQJYFL-528-01-1.png 901w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/01\/122926-OQJYFL-528-01-1-300x200.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/01\/122926-OQJYFL-528-01-1-768x512.png 768w\" sizes=\"(max-width: 901px) 100vw, 901px\" \/><figcaption id=\"caption-attachment-3776\" class=\"wp-caption-text\">T\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh &#8211; C\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3<\/figcaption><\/figure>\n<p>\u0110a d\u1ea1ng c\u00e1c h\u00ecnh th\u1ee9c c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p l\u00e0m \u0111i\u1ec1u n\u00e0y: SMS, \u0110i\u1ec7n tho\u1ea1i, Email Marketing, M\u1ea1ng x\u00e3 h\u1ed9i,&#8230;; \u0110\u00e2y c\u0169ng l\u00e0 nh\u1eefng ph\u01b0\u01a1ng th\u1ee9c k\u1ebft n\u1ed1i nhanh nh\u1ea5t. Gi\u00fap b\u1ea1n t\u0103ng cao \u0111\u1ed9 nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u01b0\u01a1ng t\u00e1c \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<h2><span id=\"Linh_hoat_va_chu_dong_trong_cach_cham_soc_khach_hang\">Linh ho\u1ea1t v\u00e0 ch\u1ee7 \u0111\u1ed9ng trong c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/span><\/h2>\n<p>Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u1ea7n linh ho\u1ea1t c\u0169ng nh\u01b0 ch\u1ee7 \u0111\u1ed9ng \u0111\u1ec3 mang l\u1ea1i hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c t\u1ed1t; \u0110\u1ed3ng th\u1eddi gi\u1ea3i quy\u1ebft nhanh nh\u1eefng t\u00ecnh hu\u1ed1ng m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i. Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i b\u1ea1n kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft ngay l\u1eadp t\u1ee9c \u0111\u01b0\u1ee3c; Ho\u1eb7c c\u1ea7n \u00fd ki\u1ebfn c\u1ee7a m\u1ed9t b\u00ean th\u1ee9 ba th\u00ec h\u00e3y gi\u1ea3i b\u00e0y cho kh\u00e1ch h\u00e0ng th\u1ea5u hi\u1ec3u; h\u1ecd s\u1ebd th\u00f4ng c\u1ea3m v\u00e0 th\u1ea5u hi\u1ec3u. Nh\u01b0ng b\u1ea1n c\u0169ng c\u1ea7n h\u1eb9n th\u1eddi gian ph\u1ea3n h\u1ed3i l\u1ea1i cho kh\u00e1ch h\u00e0ng. \u0110\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 chuy\u00ean nghi\u1ec7p; V\u00e0 cho kh\u00e1ch h\u00e0ng bi\u1ebft l\u00e0 b\u1ea1n v\u1eabn \u0111ang t\u00ecm ki\u1ebfm nh\u1eefng th\u00f4ng tin ch\u00ednh x\u00e1c \u0111\u1ec3 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p cho v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>B\u00e0i vi\u1ebft tr\u00ean l\u00e0 nh\u1eefng c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 v\u00e0 t\u1ed1i \u01b0u m\u00e0 EM&amp;AI g\u1ee3i \u00fd cho b\u1ea1n. Hi v\u1ecdng nh\u1eefng th\u00f4ng tin tr\u00ean, doanh nghi\u1ec7p s\u1ebd x\u00e2y d\u1ef1ng nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u1ee3p l\u00fd v\u00e0 ch\u1ec9n chu gi\u00fap \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t t\u1ed1i \u0111a trong t\u01b0\u01a1ng lai.<\/p>\n<p>?D\u1ecbch v\u1ee5 X\u00c2Y D\u1ef0NG NH\u00c2N VI\u00caN \u1ea2O AI t\u1eeb EM&amp;AI<\/p>\n<p>?T\u01b0 v\u1ea5n k\u1ecbch b\u1ea3n ph\u00f9 h\u1ee3p v\u1edbi quy m\u00f4\/ nghi\u1ec7p v\u1ee5 c\u1ee7a doanh nghi\u1ec7p<\/p>\n<p>?\u0110\u1ed9i ng\u0169 t\u01b0 v\u1ea5n chuy\u00ean nghi\u1ec7p, kinh nghi\u1ec7m tri\u1ec3n khai \u0111a ng\u00e0nh<\/p>\n<p>? \u0110\u00f3n \u0111\u1ea7u c\u00f4ng ngh\u1ec7, b\u1ee9t ph\u00e1 t\u0103ng tr\u01b0\u1edfng trong giai \u0111o\u1ea1n kh\u1ee7ng ho\u1ea3ng<\/p>\n<p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<\/p>\n<p>?\u0110\u1eb7t l\u1ecbch t\u01b0 v\u1ea5n: <a href=\"https:\/\/emandai.net\/dat-lich-tu-van\/\">https:\/\/emandai.net\/dat-lich-tu-van\/<\/a><\/p>\n<p>?Zalo\/ Hotline: 0903 533 725<\/p>\n<p>?Facebook: <a href=\"https:\/\/www.facebook.com\/emandai.official\">Fanpage EM&amp;AI<\/a><\/p>\n<div dir=\"auto\"><\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng nghi\u1ec7p v\u1ee5 quan tr\u1ecdng. S\u1edf d\u0129 chi&#8230;<\/p>\n","protected":false},"author":2,"featured_media":3777,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[116,601],"tags":[],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3773"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=3773"}],"version-history":[{"count":4,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3773\/revisions"}],"predecessor-version":[{"id":3781,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3773\/revisions\/3781"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/3777"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=3773"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=3773"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=3773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}