{"id":3878,"date":"2023-03-14T04:01:27","date_gmt":"2023-03-14T04:01:27","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=3878"},"modified":"2023-03-21T04:08:47","modified_gmt":"2023-03-21T04:08:47","slug":"tong-quan-ve-conversation-ai-loi-ich-thach-thuc","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/tong-quan-ve-conversation-ai-loi-ich-thach-thuc\/","title":{"rendered":"T\u1ed5ng quan v\u1ec1 Conversation AI &#8211; l\u1ee3i \u00edch &#038; th\u00e1ch th\u1ee9c"},"content":{"rendered":"<p><span style=\"color: #000000;\">Theo Gartner, quy m\u00f4 th\u1ecb tr\u01b0\u1eddng Conversation AI d\u1ef1 ki\u1ebfn s\u1ebd t\u0103ng t\u1eeb 6 t\u1ef7 USD v\u00e0o n\u0103m 2019 l\u00ean 22,6 t\u1ef7 USD v\u00e0o n\u0103m 2024, v\u1edbi t\u1ed1c \u0111\u1ed9 CAGR l\u00e0 30,2%, trong giai \u0111o\u1ea1n 2019-2024. <\/span><span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">V\u1eady Conversation AI<\/a><\/span> l\u00e0 g\u00ec? L\u1ee3i \u00edch m\u00e0 n\u00f3 mang l\u1ea1i c\u0169ng nh\u01b0 nh\u1eefng th\u00e1ch th\u1ee9c khi tri\u1ec3n khai t\u1ea1i doanh nghi\u1ec7p. C\u00f9ng kh\u00e1m ph\u00e1 qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 c\u00f3 c\u00e1ch nh\u00ecn <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"https:\/\/emandai.net\/blog\/tong-quan-ve-conversation-ai-loi-ich-thach-thuc\/\">t\u1ed5ng quan v\u1ec1 Conversation AI.<\/a><\/span><\/span><\/p>\n<blockquote><p>\u201cConversation AI l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong 5 n\u0103m t\u1edbi n\u1ebfu b\u1ecf qua, doanh nghi\u1ec7p s\u1ebd b\u1ecb b\u1ecf l\u1ea1i tr\u00ean \u0111\u01b0\u1eddng \u0111ua chuy\u1ec3n \u0111\u1ed5i s\u1ed1\u201d &#8211; Gartner<\/p><\/blockquote>\n<h2><\/h2>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Conversation_AI_la_gi\"><span class=\"toc_number toc_depth_1\">1<\/span> Conversation AI l\u00e0 g\u00ec?<\/a><\/li><li><a href=\"#Loi_ich_cua_Conversation_AI\"><span class=\"toc_number toc_depth_1\">2<\/span> L\u1ee3i \u00edch c\u1ee7a Conversation AI<\/a><ul><li><a href=\"#Tang_hieu_qua_va_giam_chi_phi\"><span class=\"toc_number toc_depth_2\">2.1<\/span> T\u0103ng hi\u1ec7u qu\u1ea3 v\u00e0 gi\u1ea3m chi ph\u00ed:<\/a><\/li><li><a href=\"#Cai_thien_dich_vu_khach_hang_va_trai_nghiem_khach_hang\"><span class=\"toc_number toc_depth_2\">2.2<\/span> C\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/a><\/li><li><a href=\"#Nhom_cac_loi_ich_cua_Conversation_AI_khi_trien_khai_tai_doanh_nghiep\"><span class=\"toc_number toc_depth_2\">2.3<\/span> Nh\u00f3m c\u00e1c l\u1ee3i \u00edch c\u1ee7a Conversation AI khi tri\u1ec3n khai t\u1ea1i doanh nghi\u1ec7p<\/a><\/li><\/ul><\/li><li><a href=\"#Nhung_thach_thuc_cua_Conversation_AI\"><span class=\"toc_number toc_depth_1\">3<\/span> Nh\u1eefng th\u00e1ch th\u1ee9c c\u1ee7a Conversation AI<\/a><\/li><li><a href=\"#Tuong_lai_cua_Conversation_AI\"><span class=\"toc_number toc_depth_1\">4<\/span> T\u01b0\u01a1ng lai c\u1ee7a Conversation AI<\/a><\/li><li><a href=\"#Meo_trien_khai\"><span class=\"toc_number toc_depth_1\">5<\/span> M\u1eb9o tri\u1ec3n khai<\/a><\/li><li><a href=\"#Ket_luan\"><span class=\"toc_number toc_depth_1\">6<\/span> K\u1ebft lu\u1eadn<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Conversation_AI_la_gi\"><span style=\"color: #0000ff;\"><b>Conversation AI l\u00e0 g\u00ec?<\/b><\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Conversation AI l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI). N\u00f3 m\u00f4 ph\u1ecfng l\u1ea1i c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean. Theo \u0111\u00f3, con ng\u01b0\u1eddi c\u00f3 th\u1ec3 giao ti\u1ebfp v\u1edbi c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh m\u00e1y t\u00ednh qua gi\u1ecdng n\u00f3i ho\u1eb7c v\u0103n b\u1ea3n. Nh\u1edd c\u00e1c<\/span>\u00a0<b>thu\u1eadt to\u00e1n h\u1ecdc m\u00e1y,<\/b> n\u00f3 c\u00f3 th\u1ec3<span style=\"font-weight: 400;\">\u00a0h\u1ecdc h\u1ecfi t\u1eeb ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, do \u0111\u00f3 tr\u1edf n\u00ean ch\u00ednh x\u00e1c h\u01a1n theo th\u1eddi gian.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3882\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-14-at-10.54.00-300x166.png\" alt=\"C\u00e1ch Conversation AI ho\u1ea1t \u0111\u1ed9ng\" width=\"700\" height=\"388\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-14-at-10.54.00-300x166.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-14-at-10.54.00-1024x567.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-14-at-10.54.00-768x425.png 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-14-at-10.54.00.png 1210w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<h2><\/h2>\n<h2><span id=\"Loi_ich_cua_Conversation_AI\"><span style=\"color: #0000ff;\"><b>L\u1ee3i \u00edch c\u1ee7a <\/b><b>Conversation AI<\/b><\/span><\/span><\/h2>\n<h3><span id=\"Tang_hieu_qua_va_giam_chi_phi\"><b>T\u0103ng hi\u1ec7u qu\u1ea3 v\u00e0 gi\u1ea3m chi ph\u00ed:<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Conversation AI gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 kinh doanh b\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. V\u00ed d\u1ee5 &#8211; tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n ho\u1eb7c cung c\u1ea5p th\u00f4ng tin s\u1ea3n ph\u1ea9m. N\u00f3 gi\u00fap gi\u1ea3i ph\u00f3ng th\u1eddi gian c\u1ee7a nh\u00e2n vi\u00ean \u0111\u1ec3 h\u1ecd t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 quan tr\u1ecdng h\u01a1n. \u0110i\u1ec1u \u0111\u00f3 c\u0169ng c\u00f3 ngh\u0129a l\u00e0 c\u1ea7n \u00edt ng\u01b0\u1eddi h\u01a1n \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh m\u1ed9t ho\u1ea1t \u0111\u1ed9ng t\u1eeb \u0111\u00f3 gi\u1ea3m \u0111\u00e1ng k\u1ec3 chi ph\u00ed.\u00a0\u00a0<\/span><\/p>\n<h3><\/h3>\n<h3><span id=\"Cai_thien_dich_vu_khach_hang_va_trai_nghiem_khach_hang\"><b>C\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Conversation AI \u0111\u00e3 \u201cc\u00e1ch m\u1ea1ng h\u00f3a\u201d c\u00e1ch th\u1ee9c t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p. Kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi nhanh ch\u00f3ng qua tr\u1ea3i nghi\u1ec7m giao ti\u1ebfp t\u1ef1 nhi\u00ean m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i ch\u1edd \u0111\u1ee3i ho\u1eb7c \u0111i\u1ec1n v\u00e0o bi\u1ec3u m\u1eabu. D\u1ecbch v\u1ee5 24\/7 tri\u1ec3n khai d\u1ec5 d\u00e0ng b\u1edfi nh\u1eefng \u201ctr\u1ee3 l\u00fd \u1ea3o\u201d ho\u1ea1t \u0111\u1ed9ng ng\u00e0y \u0111\u00eam kh\u00f4ng m\u1ec7t m\u1ecfi.\u00a0<\/span><\/p>\n<blockquote><p>Xem th\u00eam:\u00a0<span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"http:\/\/emandai.net\/blog\/tro-ly-ao-da-thay-doi-dich-vu-cham-soc-khach-hang-nhu-the-nao\/\">Tr\u1ee3 l\u00fd \u1ea3o Coversational AI \u0111\u00e3 thay \u0111\u1ed5i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?<\/a><\/span><\/p><\/blockquote>\n<h3><\/h3>\n<h3><span id=\"Nhom_cac_loi_ich_cua_Conversation_AI_khi_trien_khai_tai_doanh_nghiep\">Nh\u00f3m c\u00e1c l\u1ee3i \u00edch c\u1ee7a Conversation AI khi tri\u1ec3n khai t\u1ea1i doanh nghi\u1ec7p<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3885\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-14-at-10.55.35-300x177.png\" alt=\"&quot;Nh\u00f3m\" width=\"700\" height=\"412\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-14-at-10.55.35-300x177.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-14-at-10.55.35-1024x603.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-14-at-10.55.35-768x452.png 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-14-at-10.55.35.png 1210w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<h2><\/h2>\n<h2><span id=\"Nhung_thach_thuc_cua_Conversation_AI\"><span style=\"color: #0000ff;\"><b>Nh\u1eefng th\u00e1ch th\u1ee9c c\u1ee7a Conversation AI<\/b><\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Tri\u1ec3n khai Conversation AI c\u1ea7n \u0111\u01b0\u1ee3c l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 th\u1ef1c hi\u1ec7n c\u1ea9n th\u1eadn, c\u0169ng nh\u01b0 b\u1ea3o tr\u00ec li\u00ean t\u1ee5c. Chi ph\u00ed tri\u1ec3n khai ban \u0111\u1ea7u c\u00f3 th\u1ec3 kh\u00e1 l\u1edbn. \u0110\u1eb7c bi\u1ec7t n\u1ebfu b\u1ea1n \u0111ang x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng c\u1ee7a ri\u00eang m\u00ecnh t\u1eeb \u0111\u1ea7u thay v\u00ec s\u1eed d\u1ee5ng gi\u1ea3i ph\u00e1p d\u1ef1ng s\u1eb5n.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t gi\u1ea3i ph\u00e1p Conversation AI ho\u00e0n ch\u1ec9nh, doanh nghi\u1ec7p c\u1ea7n \u0111\u1ebfn h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 l\u01b0u tr\u1eef, l\u00f5i c\u00f4ng ngh\u1ec7 AI, h\u1ec7 th\u1ed1ng x\u00e2y d\u1ef1ng h\u1ed9i tho\u1ea1i, v.v. Sau khi tri\u1ec3n khai, doanh nghi\u1ec7p v\u1eabn c\u1ea7n c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean d\u1ef1a tr\u00ean nh\u1eefng thay \u0111\u1ed5i v\u1ec1 nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng ho\u1eb7c \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a ng\u00e0nh.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"Tuong_lai_cua_Conversation_AI\"><span style=\"color: #0000ff;\"><b>T\u01b0\u01a1ng lai c\u1ee7a Conversation AI<\/b><\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">T\u01b0\u01a1ng lai c\u1ee7a Conversation AI r\u1ea5t t\u01b0\u01a1i s\u00e1ng, nh\u01b0ng v\u1eabn c\u00f2n kh\u00e1 s\u1edbm \u0111\u1ec3 c\u00f3 th\u1ec3 t\u0103ng tr\u01b0\u1edfng b\u00f9ng n\u1ed5. C\u00f4ng ngh\u1ec7 n\u00e0y c\u00f3 r\u1ea5t nhi\u1ec1u ti\u1ec1m n\u0103ng nh\u01b0ng c\u0169ng c\u00f3 m\u1ed9t s\u1ed1 th\u00e1ch th\u1ee9c ph\u00eda tr\u01b0\u1edbc.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u00edch h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng ngh\u1ec7 kh\u00e1c l\u00e0 m\u1ed9t trong s\u1ed1 \u0111\u00f3. V\u00ed d\u1ee5: gi\u1ea3 s\u1eed b\u1ea1n mu\u1ed1n s\u1eed d\u1ee5ng chatbot AI ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3, b\u1ea1n s\u1ebd c\u1ea7n m\u1ed9t giao di\u1ec7n cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng truy c\u1eadp c\u00e1c t\u00ednh n\u0103ng kh\u00e1c nh\u01b0 x\u1eed l\u00fd thanh to\u00e1n ho\u1eb7c h\u1ec7 th\u1ed1ng th\u00f4ng tin. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n c\u1ea7n l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 t\u1ea5t c\u1ea3 c\u00e1c \u1ee9ng d\u1ee5ng n\u00e0y c\u00f3 th\u1ec3 giao ti\u1ebfp v\u1edbi nhau m\u1ed9t c\u00e1ch li\u1ec1n m\u1ea1ch&#8211;v\u00e0 \u0111i\u1ec1u n\u00e0y s\u1ebd \u0111\u00f2i h\u1ecfi nhi\u1ec1u s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c k\u1ef9 s\u01b0 IT c\u1ee7a c\u00e1c c\u00f4ng ty kh\u00e1c nhau, nh\u1eefng ng\u01b0\u1eddi chuy\u00ean v\u1ec1 c\u00e1c l\u0129nh v\u1ef1c khoa h\u1ecdc m\u00e1y t\u00ednh kh\u00e1c nhau (v\u00ed d\u1ee5: x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, m\u00e1y h\u1ecdc, nh\u1eadn di\u1ec7n gi\u1ecdng n\u00f3i).<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3886\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/tuong-lai-cua-conversation-ai-300x179.jpeg\" alt=\"&quot;T\u01b0\u01a1ng\" width=\"700\" height=\"417\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/tuong-lai-cua-conversation-ai-300x179.jpeg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/tuong-lai-cua-conversation-ai-768x458.jpeg 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/tuong-lai-cua-conversation-ai.jpeg 1000w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<h2><\/h2>\n<h2><span id=\"Meo_trien_khai\"><span style=\"color: #0000ff;\"><b>M\u1eb9o tri\u1ec3n khai<\/b><\/span><\/span><\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\">Hi\u1ec3u nhu c\u1ea7u c\u1ee7a doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Nghi\u00ean c\u1ee9u c\u00f4ng ngh\u1ec7 v\u00e0 nh\u00e0 cung c\u1ea5p.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">T\u1ea1o m\u1ed9t k\u1ebf ho\u1ea1ch \u0111\u1ec3 th\u1ef1c hi\u1ec7n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">C\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t \u0111\u1ec3 s\u1eed d\u1ee5ng AI h\u1ed9i tho\u1ea1i<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Gi\u1eef n\u00f3 \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 hi\u1ec3u.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">H\u00e3y nh\u1ea5t qu\u00e1n v\u1edbi thu\u1eadt ng\u1eef v\u00e0 phong c\u00e1ch.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Theo d\u00f5i ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111i\u1ec1u ch\u1ec9nh cho ph\u00f9 h\u1ee3p.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">L\u1ef1a ch\u1ecdn nh\u00e0 cung c\u1ea5p ch\u1ea5t l\u01b0\u1ee3ng, c\u00f3 kinh nghi\u1ec7m tri\u1ec3n khai \u0111a ng\u00e0nh<\/span><\/li>\n<\/ul>\n<blockquote><p>T\u1ea3i ngay: <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"https:\/\/emandai.net\/blog\/cam-nang-trien-khai-conversational-ai-cho-doanh-nghiep\/\">C\u1ea9m nang tri\u1ec3n khai Conversation AI cho doanh nghi\u1ec7p<\/a><\/span><\/span><\/p><\/blockquote>\n<h2><\/h2>\n<h2><span id=\"Ket_luan\"><span style=\"color: #0000ff;\"><b>K\u1ebft lu\u1eadn<\/b><\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Conversation AI l\u00e0 m\u1ed9t c\u00f4ng ngh\u1ec7 m\u1ea1nh m\u1ebd c\u00f3 th\u1ec3 mang l\u1ea1i l\u1ee3i \u00edch cho doanh nghi\u1ec7p theo nhi\u1ec1u c\u00e1ch. Tuy nhi\u00ean, c\u00f3 nh\u1eefng th\u00e1ch th\u1ee9c c\u1ea7n xem x\u00e9t khi th\u1ef1c hi\u1ec7n n\u00f3. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i hi\u1ec3u c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t \u0111\u1ec3 s\u1eed d\u1ee5ng AI trong h\u1ed9i tho\u1ea1i v\u00e0 c\u00e1ch ch\u00fang c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n t\u1eadn d\u1ee5ng t\u1ed1i \u0111a c\u00f4ng ngh\u1ec7 n\u00e0y.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Theo Gartner, quy m\u00f4 th\u1ecb tr\u01b0\u1eddng Conversation AI d\u1ef1 ki\u1ebfn s\u1ebd t\u0103ng t\u1eeb 6 t\u1ef7&#8230;<\/p>\n","protected":false},"author":2,"featured_media":3881,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[607],"tags":[553,295],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3878"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=3878"}],"version-history":[{"count":8,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3878\/revisions"}],"predecessor-version":[{"id":3928,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3878\/revisions\/3928"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/3881"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=3878"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=3878"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=3878"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}