{"id":3910,"date":"2023-03-17T02:53:32","date_gmt":"2023-03-17T02:53:32","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=3910"},"modified":"2023-08-16T04:28:43","modified_gmt":"2023-08-16T04:28:43","slug":"tiem-nang-thi-truong-conversation-ai-2023-thong-tin-chi-tiet-va-xu-huong-chinh","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/tiem-nang-thi-truong-conversation-ai-2023-thong-tin-chi-tiet-va-xu-huong-chinh\/","title":{"rendered":"Ti\u1ec1m n\u0103ng th\u1ecb tr\u01b0\u1eddng Conversation AI &#8211; Th\u00f4ng tin chi ti\u1ebft v\u00e0 xu h\u01b0\u1edbng ch\u00ednh"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/emandai.net\/virtual-agent-vn\/\"><em><span style=\"text-decoration: underline; color: #0000ff;\"><strong>Conversation AI<\/strong><\/span><\/em><\/a> l\u00e0 c\u00f4ng ngh\u1ec7 c\u00f3 t\u1ed1c \u0111\u1ed9 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng hi\u1ec7n nay. N\u00f3 \u0111ang thay \u0111\u1ed5i m\u1ea1nh m\u1ebd c\u00e1ch ch\u00fang ta t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u00e1y m\u00f3c. B\u00e0i vi\u1ebft n\u00e0y c\u1eadp nh\u1eadt nh\u1eefng s\u1ed1 li\u1ec7u m\u1edbi nh\u1ea5t v\u1ec1 <em><span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"https:\/\/emandai.net\/blog\/tiem-nang-thi-truong-conversation-ai-2023-thong-tin-chi-tiet-va-xu-huong-chinh\">th\u1ecb tr\u01b0\u1eddng Conversation AI (Conversation AI Market)<\/a><\/span><\/em> v\u00e0 t\u00e1c \u0111\u1ed9ng c\u1ee7a n\u00f3 \u0111\u1ed1i v\u1edbi th\u1ebf gi\u1edbi. T\u1eeb \u0111\u00f3, n\u1eafm b\u1eaft c\u01a1 h\u1ed9i th\u00e1ch th\u1ee9c v\u00e0 l\u1ee3i \u00edch ti\u1ec1m n\u0103ng m\u00e0 Conversation AI mang l\u1ea1i.\u00a0<\/span><\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Nhung_con_so_thi_truong_Conversation_AI\"><span class=\"toc_number toc_depth_1\">1<\/span> Nh\u1eefng con s\u1ed1 th\u1ecb tr\u01b0\u1eddng Conversation AI<\/a><ul><li><a href=\"#1_Top_5_nganh_huong_loi_nhieu_nhat_tu_Chatbot_AI\"><span class=\"toc_number toc_depth_2\">1.1<\/span> 1. Top 5 ng\u00e0nh h\u01b0\u1edfng l\u1ee3i nhi\u1ec1u nh\u1ea5t t\u1eeb Chatbot AI <\/a><\/li><li><a href=\"#2_Quy_mo_thi_truong_Conversation_AI\"><span class=\"toc_number toc_depth_2\">1.2<\/span> 2. Quy m\u00f4 th\u1ecb tr\u01b0\u1eddng Conversation AI <\/a><\/li><li><a href=\"#3_Hon_50_khach_hang_mong_doi_cac_doanh_nghiep_luon_san_sang_247\"><span class=\"toc_number toc_depth_2\">1.3<\/span> 3. H\u01a1n 50% kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i c\u00e1c doanh nghi\u1ec7p lu\u00f4n s\u1eb5n s\u00e0ng 24\/7.<\/a><\/li><li><a href=\"#4_Chatbot_AI_se_thuc_day_doanh_so_ban_le_tang_truong_tang_98_hang_nam_dat_112_ty_USD_vao_nam_2023\"><span class=\"toc_number toc_depth_2\">1.4<\/span> 4. Chatbot AI s\u1ebd th\u00fac \u0111\u1ea9y doanh s\u1ed1 b\u00e1n l\u1ebb t\u0103ng tr\u01b0\u1edfng t\u0103ng 98% h\u00e0ng n\u0103m, \u0111\u1ea1t 112 t\u1ef7 USD v\u00e0o n\u0103m 2023.<\/a><\/li><li><a href=\"#5_Cai_thien_trai_nghiem_khach_hang_va_trai_nghiem_cua_nhan_vien\"><span class=\"toc_number toc_depth_2\">1.5<\/span> 5. C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean<\/a><\/li><li><a href=\"#6_90_so_nguoi_duoc_khao_sat_da_ghi_nhan_nhung_cai_tien_ve_toc_do_giai_quyet_khieu_nai\"><span class=\"toc_number toc_depth_2\">1.6<\/span> 6. 90% s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t \u0111\u00e3 ghi nh\u1eadn nh\u1eefng c\u1ea3i ti\u1ebfn v\u1ec1 t\u1ed1c \u0111\u1ed9 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i.<\/a><\/li><li><a href=\"#7_Gan_80_CEO_da_thay_doi_hoac_co_y_dinh_thay_doi_cach_ho_tuong_tac_voi_khach_hang_bang_cong_nghe_Conversation_AI\"><span class=\"toc_number toc_depth_2\">1.7<\/span> 7. G\u1ea7n 80% CEO \u0111\u00e3 thay \u0111\u1ed5i ho\u1eb7c c\u00f3 \u00fd \u0111\u1ecbnh thay \u0111\u1ed5i c\u00e1ch h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00f4ng ngh\u1ec7 Conversation AI.<\/a><\/li><li><a href=\"#8_40_nguoi_mua_sam_khong_quan_tam_lieu_ho_duoc_tro_giup_boi_cong_cu_AI_hay_con_nguoi_mien_la_cau_hoi_cua_ho_duoc_tra_loi_nhanh_chong\"><span class=\"toc_number toc_depth_2\">1.8<\/span> 8. 40% ng\u01b0\u1eddi mua s\u1eafm kh\u00f4ng quan t\u00e2m li\u1ec7u h\u1ecd \u0111\u01b0\u1ee3c tr\u1ee3 gi\u00fap b\u1edfi c\u00f4ng c\u1ee5 AI hay con ng\u01b0\u1eddi, mi\u1ec5n l\u00e0 c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi nhanh ch\u00f3ng.\u00a0<\/a><\/li><li><a href=\"#9_35_nguoi_su_dung_chatbot_AI_de_tu_giai_quyet_cac_van_de_thuong_gap\"><span class=\"toc_number toc_depth_2\">1.9<\/span> 9. 35% ng\u01b0\u1eddi s\u1eed d\u1ee5ng chatbot AI \u0111\u1ec3 t\u1ef1 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p<\/a><\/li><li><a href=\"#10_64_doanh_nghiep_tin_rang_chatbot_AI_mang_lai_trai_nghiem_ho_tro_khach_hang_tuy_chinh_hon\"><span class=\"toc_number toc_depth_2\">1.10<\/span> 10. 64% doanh nghi\u1ec7p tin r\u1eb1ng chatbot AI mang l\u1ea1i tr\u1ea3i nghi\u1ec7m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u00f9y ch\u1ec9nh h\u01a1n.<\/a><\/li><\/ul><\/li><li><a href=\"#Ket_luan\"><span class=\"toc_number toc_depth_1\">2<\/span> K\u1ebft lu\u1eadn<\/a><\/li><li><a href=\"#Nguon\"><span class=\"toc_number toc_depth_1\">3<\/span> Ngu\u1ed3n<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Nhung_con_so_thi_truong_Conversation_AI\">Nh\u1eefng con s\u1ed1 th\u1ecb tr\u01b0\u1eddng Conversation AI<\/span><\/h2>\n<h3><span id=\"1_Top_5_nganh_huong_loi_nhieu_nhat_tu_Chatbot_AI\"><span style=\"color: #0000ff;\"><b>1. Top 5 ng\u00e0nh h\u01b0\u1edfng l\u1ee3i nhi\u1ec1u nh\u1ea5t t\u1eeb Chatbot AI <\/b><\/span><\/span><\/h3>\n<p>Top 5 ng\u00e0nh h\u01b0\u1edfng l\u1ee3i nhi\u1ec1u nh\u1ea5t t\u1eeb Chatbot AI l\u00e0 b\u1ea5t \u0111\u1ed9ng s\u1ea3n (28%), du l\u1ecbch (16%), gi\u00e1o d\u1ee5c (14%), ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe (10%) v\u00e0 t\u00e0i ch\u00ednh (5%).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3912\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/top-5-nganh-trien-khai-conversation-ai-300x169.png\" alt=\"top 5 nganh trien khai conversation ai\" width=\"700\" height=\"394\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/top-5-nganh-trien-khai-conversation-ai-300x169.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/top-5-nganh-trien-khai-conversation-ai-1024x576.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/top-5-nganh-trien-khai-conversation-ai-768x432.png 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/top-5-nganh-trien-khai-conversation-ai-1536x864.png 1536w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/03\/top-5-nganh-trien-khai-conversation-ai-2048x1152.png 2048w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<h3><span id=\"2_Quy_mo_thi_truong_Conversation_AI\"><span style=\"color: #0000ff;\"><b>2. Quy m\u00f4 th\u1ecb tr\u01b0\u1eddng Conversation AI <\/b><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Quy m\u00f4 th\u1ecb tr\u01b0\u1eddng CAI d\u1ef1 ki\u1ebfn s\u1ebd t\u0103ng t\u1eeb 6 t\u1ef7 USD v\u00e0o n\u0103m 2019 l\u00ean 22,6 t\u1ef7 USD v\u00e0o n\u0103m 2024, v\u1edbi t\u1ed1c \u0111\u1ed9 CAGR l\u00e0 30,2%, trong giai \u0111o\u1ea1n 2019-2024 (Theo Gartner Research).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Th\u1ed1ng k\u00ea n\u00e0y \u0111\u00e3 cho th\u1ea5y ti\u1ec1m n\u0103ng ph\u00e1t tri\u1ec3n c\u1ee7a th\u1ecb tr\u01b0\u1eddng Conversation AI. C\u00e1c ch\u1ec9 s\u1ed1 \u0111\u00e3 ch\u1ec9 ra ti\u1ec1m n\u0103ng gi\u00fap gia t\u0103ng l\u1ee3i nhu\u1eadn c\u1ee7a n\u00f3. \u0110i\u1ec1u n\u00e0y r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 c\u00e1c doanh nghi\u1ec7p c\u00e2n nh\u1eafc khi \u0111\u1ea7u t\u01b0 v\u00e0o c\u00f4ng ngh\u1ec7 n\u00e0y. V\u00e0 ch\u00fang ta c\u00f3 th\u1ec3 th\u1ea5y th\u1ecb tr\u01b0\u1eddng n\u00e0y c\u00f2n ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n trong t\u01b0\u01a1ng lai.<\/span><\/p>\n<h3><span id=\"3_Hon_50_khach_hang_mong_doi_cac_doanh_nghiep_luon_san_sang_247\"><span style=\"color: #0000ff;\"><b>3. H\u01a1n 50% kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i c\u00e1c doanh nghi\u1ec7p lu\u00f4n s\u1eb5n s\u00e0ng 24\/7.<\/b><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng lu\u00f4n mong mu\u1ed1n \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 m\u1ecdi l\u00fac m\u1ecdi n\u01a1i. V\u1edbi Conversation AI tri\u1ec3n khai d\u1ecbch v\u1ee5 24\/7 l\u00e0 \u0111i\u1ec1u d\u1ec5 d\u00e0ng. Nh\u1eefng tr\u1ee3 l\u00fd \u1ea3o AI giao ti\u1ebfp th\u00f4ng minh s\u1ebd thay cho c\u00e1c nh\u00e2n vi\u00ean tr\u1ef1c t\u1ed5ng \u0111\u00e0i h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ngo\u00e0i khung gi\u1edd h\u00e0nh ch\u00ednh.<\/span><\/p>\n<h3><span id=\"4_Chatbot_AI_se_thuc_day_doanh_so_ban_le_tang_truong_tang_98_hang_nam_dat_112_ty_USD_vao_nam_2023\"><span style=\"color: #0000ff;\"><strong>4. Chatbot AI s\u1ebd th\u00fac \u0111\u1ea9y doanh s\u1ed1 b\u00e1n l\u1ebb t\u0103ng tr\u01b0\u1edfng t\u0103ng 98% h\u00e0ng n\u0103m, \u0111\u1ea1t 112 t\u1ef7 USD v\u00e0o n\u0103m 2023.<\/strong><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Chatbot AI \u0111ang th\u00fac \u0111\u1ea9y doanh s\u1ed1 t\u0103ng tr\u01b0\u1edfng v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed \u0111\u00e1ng k\u1ec3 cho c\u00e1c nh\u00e0 b\u00e1n l\u1ebb. M\u1ed9t kh\u1ea3o s\u00e1t g\u1ea7n \u0111\u00e2y c\u1ee7a Marketing Uberall cho th\u1ea5y 80% kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c v\u1ec1 c\u00e1c tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1ng t\u00e1c v\u1edbi Chatbot AI. H\u1ecd cho bi\u1ebft, Chatbot AI mang \u0111\u1ebfn nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n tho\u1ea3i m\u00e1i h\u01a1n l\u00e0 tr\u1ea3i nghi\u1ec7m &#8220;mua-b\u00e1n&#8221; th\u00f4ng th\u01b0\u1eddng.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Conversation AI gi\u00fap c\u00e1c nh\u00e0 b\u00e1n l\u1ebb mu\u1ed1n thi\u1ebft k\u1ebf m\u1ed9t tr\u1ea3i nghi\u1ec7m mua s\u1eafm \u201ctr\u00ean c\u1ea3 tuy\u1ec7t v\u1eddi\u201d. H\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng, khi kh\u00e1ch h\u00e0ng khi v\u1eeba truy c\u1eadp v\u00e0o website, h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c ti\u1ebfp \u0111\u00f3n b\u1eb1ng m\u1ed9t b\u1ea1n \u201ctr\u1ee3 l\u00fd mua s\u1eafm \u1ea3o\u201d. Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c &#8220;kh\u00e1m ph\u00e1&#8221; nh\u1eefng s\u1ea3n ph\u1ea9m gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1, ph\u00f9 h\u1ee3p v\u1edbi s\u1edf th\u00edch &amp; mong mu\u1ed1n d\u01b0\u1edbi s\u1ef1 tr\u1ee3 gi\u00fap c\u1ee7a tr\u1ee3 l\u00fd \u1ea3o.\u00a0<\/span><\/p>\n<h3><span id=\"5_Cai_thien_trai_nghiem_khach_hang_va_trai_nghiem_cua_nhan_vien\"><span style=\"color: #0000ff;\"><b>5. C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean<\/b><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">40% CEO nh\u1eadn \u0111\u1ecbnh tr\u1ea3i nghi\u1ec7m l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean \u0111\u00e3 \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n b\u1edfi Conversation AI. V\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng con s\u1ed1 n\u00e0y l\u00e0 37%. <\/span><span style=\"font-weight: 400;\">C\u00f3 th\u1ec3 th\u1ea5y, ph\u1ea7n l\u1edbn c\u00e1c CEO nh\u1eadn ra gi\u00e1 tr\u1ecb c\u1ee7a Conversation AI. H\u1ecd t\u1eadn d\u1ee5ng Conversation AI gi\u00fap t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean.\u00a0<\/span><\/p>\n<h3><span id=\"6_90_so_nguoi_duoc_khao_sat_da_ghi_nhan_nhung_cai_tien_ve_toc_do_giai_quyet_khieu_nai\"><span style=\"color: #0000ff;\"><b>6. 90% s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t \u0111\u00e3 ghi nh\u1eadn nh\u1eefng c\u1ea3i ti\u1ebfn v\u1ec1 t\u1ed1c \u0111\u1ed9 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/b>.<\/span><\/span><\/h3>\n<p>H\u01a1n 80% ghi nh\u1eadn t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd cu\u1ed9c g\u1ecdi v\u01b0\u1ee3t tr\u1ed9i c\u1ee7a Conversation AI.<\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t l\u1ea7n n\u1eefa, vai tr\u00f2 c\u1ee7a AI trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c nh\u1ea5n m\u1ea1nh. AI c\u00f3 th\u1ec3 gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh, gi\u1ea3m th\u1eddi gian ph\u1ea3n h\u1ed3i v\u00e0 c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn t\u0103ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.<\/span><\/p>\n<h3><span id=\"7_Gan_80_CEO_da_thay_doi_hoac_co_y_dinh_thay_doi_cach_ho_tuong_tac_voi_khach_hang_bang_cong_nghe_Conversation_AI\"><span style=\"color: #0000ff;\"><b>7. G\u1ea7n 80% CEO \u0111\u00e3 thay \u0111\u1ed5i ho\u1eb7c c\u00f3 \u00fd \u0111\u1ecbnh thay \u0111\u1ed5i c\u00e1ch h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00f4ng ngh\u1ec7 Conversation AI.<\/b><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Qu\u00e1 r\u00f5 \u0111\u1ec3 nh\u1eadn th\u1ea5y c\u00e1c doanh nghi\u1ec7p \u0111ang n\u1eafm b\u1eaft c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi nhanh nh\u01b0 th\u1ebf n\u00e0o. B\u1eb1ng c\u00e1ch t\u1eadn d\u1ee5ng Conversation AI, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi nhanh ch\u00f3ng v\u00e0 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a. \u0110i\u1ec1u n\u00e0y g\u00f3p ph\u1ea7n l\u00e0m gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng, l\u00f2ng trung th\u00e0nh v\u00e0 ti\u1ebfp \u0111\u1ebfn l\u00e0 doanh s\u1ed1. <\/span><\/p>\n<h3><span id=\"8_40_nguoi_mua_sam_khong_quan_tam_lieu_ho_duoc_tro_giup_boi_cong_cu_AI_hay_con_nguoi_mien_la_cau_hoi_cua_ho_duoc_tra_loi_nhanh_chong\"><span style=\"color: #0000ff;\"><b>8. 40% ng\u01b0\u1eddi mua s\u1eafm kh\u00f4ng quan t\u00e2m li\u1ec7u h\u1ecd \u0111\u01b0\u1ee3c tr\u1ee3 gi\u00fap b\u1edfi c\u00f4ng c\u1ee5 AI hay con ng\u01b0\u1eddi, mi\u1ec5n l\u00e0 c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi nhanh ch\u00f3ng.\u00a0<\/b><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Th\u1ef1c t\u1ebf n\u00e0y ch\u1ec9 ra r\u1eb1ng kh\u00e1ch h\u00e0ng \u0111ang tr\u1edf n\u00ean tho\u1ea3i m\u00e1i h\u01a1n v\u1edbi vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 AI. Mi\u1ec5n l\u00e0 h\u1ecd c\u00f3 \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi nhanh nh\u1ea5t. \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t g\u1ee3i \u00fd cho c\u00e1c doanh nghi\u1ec7p \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c c\u00f4ng c\u1ee5 AI \u0111\u1ec3 c\u1ea3i thi\u1ec7n t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng. B\u00ean c\u1ea1nh \u0111\u00f3 l\u00e0 \u0111\u00e0o t\u1ea1o c\u00e1c t\u01b0 v\u1ea5n vi\u00ean c\u00e1ch \u201ct\u1eadn d\u1ee5ng AI\u201d nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 c\u00f4ng vi\u1ec7c h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi t\u1ed1t &amp; nhanh nh\u1ea5t c\u00f3 th\u1ec3 cho v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd.<\/span><\/p>\n<h3><span id=\"9_35_nguoi_su_dung_chatbot_AI_de_tu_giai_quyet_cac_van_de_thuong_gap\"><span style=\"color: #0000ff;\"><b>9. 35% ng\u01b0\u1eddi s\u1eed d\u1ee5ng chatbot AI \u0111\u1ec3 t\u1ef1 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p<\/b><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Chatbot AI cung c\u1ea5p c\u00e1ch thu\u1eadn ti\u1ec7n \u0111\u1ec3 kh\u00e1ch h\u00e0ng t\u1ef1 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u00e0o t\u1ea1o \u201cnh\u1eefng c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p\u201d &amp; th\u01b0 vi\u1ec7n ki\u1ebfn th\u1ee9c. Chatbot AI ho\u00e0n to\u00e0n c\u00f3 kh\u1ea3 n\u0103ng tr\u1ea3 l\u1eddi, l\u1ea5y th\u00f4ng tin v\u00e0 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i c\u00e1 nh\u00e2n ho\u00e1. \u0110i\u1ec1u n\u00e0y s\u1ebd ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c. \u0110\u1ed3ng th\u1eddi, gi\u1ea3i ph\u00e1p nh\u00e2n vi\u00ean \u0111\u1ec3 h\u1ecd t\u1eadp trung v\u00e0o c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n.<\/span><\/p>\n<h3><span id=\"10_64_doanh_nghiep_tin_rang_chatbot_AI_mang_lai_trai_nghiem_ho_tro_khach_hang_tuy_chinh_hon\"><span style=\"color: #0000ff;\"><b>10. 64% doanh nghi\u1ec7p tin r\u1eb1ng chatbot AI mang l\u1ea1i tr\u1ea3i nghi\u1ec7m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u00f9y ch\u1ec9nh h\u01a1n.<\/b><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">N\u1ed7 l\u1ef1c cung c\u1ea5p tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a \u0111\u00e3 th\u00fac \u0111\u1ea9y vi\u1ec7c s\u1eed d\u1ee5ng chatbot AI. Chatbot AI c\u00f3 th\u1ec3 cung c\u1ea5p ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng, ch\u00ednh x\u00e1c v\u00e0 c\u00e1 nh\u00e2n ho\u00e1. T\u1eadn d\u1ee5ng h\u1ebft ti\u1ec1m n\u0103ng c\u1ee7a chatbot gi\u00fap doanh nghi\u1ec7p ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.<\/span><\/p>\n<h2><span id=\"Ket_luan\"><b>K\u1ebft lu\u1eadn<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Conversation AI l\u00e0 m\u1ed9t c\u00f4ng ngh\u1ec7 \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng. C\u00f3 kh\u1ea3 n\u0103ng &#8220;c\u00e1ch m\u1ea1ng h\u00f3a&#8221; c\u00e1ch th\u1ee9c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.\u00a0<\/span><span style=\"font-weight: 400;\">C\u00e1c s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea cho th\u1ea5y vi\u1ec7c s\u1eed d\u1ee5ng Conversation AI \u0111ang gia t\u0103ng. Doanh nghi\u1ec7p n\u00ean t\u1eadn d\u1ee5ng c\u00f4ng ngh\u1ec7 n\u00e0y \u0111\u1ec3 \u0111i tr\u01b0\u1edbc \u0111\u1ed1i th\u1ee7. <\/span><span style=\"font-weight: 400;\">N\u1ebfu \u0111\u01b0\u1ee3c tri\u1ec3n khai \u0111\u00fang c\u00e1ch, Conversation AI gi\u00fap c\u00e1c doanh nghi\u1ec7p cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. T\u1eeb \u0111\u00f3, gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u1ea3i thi\u1ec7n l\u1ee3i nhu\u1eadn.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u00ecm hi\u1ec3u v\u1ec1 gi\u1ea3i ph\u00e1p <em><span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"https:\/\/emandai.net\/virtual-agent-vn\/\">Conversation AI<\/a><\/span><\/em> c\u1ee7a EM&amp;AI<\/span><\/p>\n<h2><span id=\"Nguon\"><b>Ngu\u1ed3n<\/b><\/span><\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\">AIMultiple: \u201c90+ Chatbot\/Th\u1ed1ng k\u00ea AI \u0111\u00e0m tho\u1ea1i v\u00e0o n\u0103m 2023\u201d, \u0111\u01b0\u1ee3c tr\u00edch d\u1eabn v\u00e0o th\u00e1ng 2 n\u0103m 2023.\u00a0 (<\/span><span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/chatbotsmagazine.com\/chatbot-report-2019-global-trends-and-analysis-a487afec05b\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/span><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">T\u1ea1p ch\u00ed Chatbot AI: \u201cB\u00e1o c\u00e1o Chatbot 2019: Ph\u00e2n t\u00edch v\u00e0 xu h\u01b0\u1edbng to\u00e0n c\u1ea7u\u201d, \u0111\u01b0\u1ee3c tr\u00edch d\u1eabn v\u00e0o th\u00e1ng 2 n\u0103m 2023.\u00a0 (<\/span><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.forbes.com\/sites\/gilpress\/2019\/11\/25\/ai-stats-news-chatbots-increase-sales-by-67-but-87-of-consumers-prefer-humans\/\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/span><\/span><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Forbes: \u201cTin t\u1ee9c th\u1ed1ng k\u00ea AI: Chatbot t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng l\u00ean 67% nh\u01b0ng 87% ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u00edch con ng\u01b0\u1eddi h\u01a1n\u201d, \u0111\u01b0\u1ee3c tr\u00edch d\u1eabn v\u00e0o th\u00e1ng 2 n\u0103m 2023.\u00a0 (<\/span><span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.statista.com\/statistics\/966853\/worldwide-conversational-artificial-intelligence-acquisitions\/\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/span><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u201cQuy m\u00f4 c\u1ee7a th\u1ecb tr\u01b0\u1eddng chatbot tr\u00ean to\u00e0n th\u1ebf gi\u1edbi v\u00e0o n\u0103m 2017 v\u00e0 2024\u201d, \u0111\u01b0\u1ee3c tr\u00edch d\u1eabn v\u00e0o th\u00e1ng 2 n\u0103m 2023. (<\/span><span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.statista.com\/statistics\/966893\/worldwide-chatbot-market-value\/\"><span style=\"font-weight: 400;\">Source<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/span><\/li>\n<li><span style=\"font-weight: 400;\">Statista: \u201cM\u1ecdi ng\u01b0\u1eddi c\u00f3 kh\u1ea3 n\u0103ng tin t\u01b0\u1edfng AI \u0111\u00e0m tho\u1ea1i \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u01a1n gi\u1ea3n cho h\u1ecd nh\u01b0 th\u1ebf n\u00e0o?\u201d, \u0110\u01b0\u1ee3c tr\u00edch d\u1eabn v\u00e0o th\u00e1ng 2 n\u0103m 2023.\u00a0 (<\/span><span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.statista.com\/statistics\/1011147\/united-states-trust-in-conversational-ai-making-calls\/\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/span><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">VentureBeat: \u201c3 s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea cho th\u1ea5y chatbot v\u1eabn \u1edf \u0111\u00e2y\u201d, \u0111\u01b0\u1ee3c tr\u00edch d\u1eabn v\u00e0o th\u00e1ng 2 n\u0103m 2023. (<\/span><span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/venturebeat.com\/business\/3-stats-that-show-chatbots-are-here-to-stay\/\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/span><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Nghi\u00ean c\u1ee9u c\u1ee7a Juniper: \u201cT\u01af\u01a0NG T\u00c1C CHATBOT TRONG B\u00c1N L\u1eba \u0110\u1ec2 \u0110\u1ea0T 22 T\u1ef6 T\u1ef6 V\u00c0O N\u0102M 2023, KHI AI CUNG C\u1ea4P M\u1ee8C \u0110\u1ed8 CAM K\u1ebeT M\u1edaI H\u1ea4P D\u1eaaN\u201d, \u0111\u01b0\u1ee3c tr\u00edch d\u1eabn v\u00e0o th\u00e1ng 2 n\u0103m 2023.\u00a0 (<\/span><span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.juniperresearch.com\/press\/chatbot-interactions-retail-reach-22-billion-2023\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/span><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">PWC: \u201cKh\u1ea3o s\u00e1t kinh doanh AI c\u1ee7a PwC 2022\u201d, \u0111\u01b0\u1ee3c tr\u00edch d\u1eabn v\u00e0o th\u00e1ng 2 n\u0103m 2023. (<\/span><span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.pwc.com\/us\/en\/tech-effect\/ai-analytics\/ai-business-survey.html\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/span><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">MIT Technology Review: \u201cCon ng\u01b0\u1eddi + bot: C\u0103ng th\u1eb3ng v\u00e0 c\u01a1 h\u1ed9i\u201d, \u0111\u01b0\u1ee3c tr\u00edch d\u1eabn v\u00e0o th\u00e1ng 2 n\u0103m 2023. (<\/span><span style=\"text-decoration: underline; color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.technologyreview.com\/2018\/11\/14\/239924\/humans-bots-tension-and-opportunity\/\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/span><span style=\"font-weight: 400;\">)<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Conversation AI l\u00e0 c\u00f4ng ngh\u1ec7 c\u00f3 t\u1ed1c \u0111\u1ed9 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng hi\u1ec7n nay. N\u00f3&#8230;<\/p>\n","protected":false},"author":2,"featured_media":3911,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[607],"tags":[553,652],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3910"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=3910"}],"version-history":[{"count":9,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3910\/revisions"}],"predecessor-version":[{"id":4083,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/3910\/revisions\/4083"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/3911"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=3910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=3910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=3910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}