{"id":4019,"date":"2023-06-23T04:44:04","date_gmt":"2023-06-23T04:44:04","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=4019"},"modified":"2025-01-10T03:59:45","modified_gmt":"2025-01-10T03:59:45","slug":"ung-dung-chatgpt-va-task-oriented-chat-bot-giai-phap-nao-phu-hop-voi-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/ung-dung-chatgpt-va-task-oriented-chat-bot-giai-phap-nao-phu-hop-voi-doanh-nghiep\/","title":{"rendered":"ChatGPT hay Task-Oriented Chatbot? \u1ee8ng d\u1ee5ng n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p?"},"content":{"rendered":"<p><em><strong>\u1ee8ng d\u1ee5ng ChatGPT \u0111\u00e3 tr\u1edf th\u00e0nh cu\u1ed9c \u0111ua c\u00f4ng ngh\u1ec7 m\u1edbi \u1edf quy m\u00f4 to\u00e0n c\u1ea7u. M\u1eb7c d\u00f9 v\u1eady, doanh nghi\u1ec7p v\u1eabn \u0111ang loay hoay v\u1ec1 h\u01b0\u1edbng tri\u1ec3n khai ph\u00f9 h\u1ee3p. B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y ph\u00e2n t\u00edch v\u1ec1 Task-Oriented Bot v\u00e0 Non-Task-Oriented Bot &#8211; c\u01a1 s\u1edf \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 ChatGPT. T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p s\u1ebd c\u00f3 nh\u1eadn \u0111\u1ecbnh r\u00f5 r\u00e0ng v\u1ec1 vi\u1ec7c \u1ee9ng d\u1ee5ng ph\u00f9 h\u1ee3p.\u00a0<\/strong><\/em><\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Task-Oriented_chatbot\"><span class=\"toc_number toc_depth_1\">1<\/span> Task-Oriented chatbot<\/a><\/li><li><a href=\"#Non_Task-Oriented_chatbot\"><span class=\"toc_number toc_depth_1\">2<\/span> Non Task-Oriented chatbot<\/a><\/li><li><a href=\"#ChatGPT_la_gi\"><span class=\"toc_number toc_depth_1\">3<\/span> ChatGPT l\u00e0 g\u00ec?<\/a><\/li><li><a href=\"#So_sanh_Chatbot_task-oriented_va_ung_dung_ChatGPT_non-task-oriented\"><span class=\"toc_number toc_depth_1\">4<\/span> So s\u00e1nh Chatbot task-oriented v\u00e0 \u1ee9ng d\u1ee5ng ChatGPT (non-task-oriented)<\/a><\/li><li><a href=\"#Khi_nao_nen_ung_dung_ChatGPT\"><span class=\"toc_number toc_depth_1\">5<\/span> Khi n\u00e0o n\u00ean \u1ee9ng d\u1ee5ng ChatGPT?<\/a><ul><li><a href=\"#Doanh_nghiep_nen_ung_dung_ChatGPT_khi\"><span class=\"toc_number toc_depth_2\">5.1<\/span> Doanh nghi\u1ec7p n\u00ean \u1ee9ng d\u1ee5ng ChatGPT khi<\/a><\/li><li><a href=\"#Doanh_nghiep_nen_ung_dung_chatbot_task-oriented\"><span class=\"toc_number toc_depth_2\">5.2<\/span> Doanh nghi\u1ec7p n\u00ean \u1ee9ng d\u1ee5ng chatbot task-oriented<\/a><\/li><\/ul><\/li><li><a href=\"#ChatGPT_vuot_troi_nhung_cung_co_nhuoc_diem8230\"><span class=\"toc_number toc_depth_1\">6<\/span> ChatGPT v\u01b0\u1ee3t tr\u1ed9i nh\u01b0ng c\u0169ng c\u00f3 nh\u01b0\u1ee3c \u0111i\u1ec3m&#8230;<\/a><\/li><li><a href=\"#Ket_luan\"><span class=\"toc_number toc_depth_1\">7<\/span> K\u1ebft lu\u1eadn<\/a><\/li><li><a href=\"#Ve_EMAI\"><span class=\"toc_number toc_depth_1\">8<\/span> V\u1ec1 EM&amp;AI<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Task-Oriented_chatbot\"><span style=\"color: #0000ff;\"><b>Task-Oriented chatbot<\/b><\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Task-oriented chatbot (Chatbot h\u01b0\u1edbng nhi\u1ec7m v\u1ee5) s\u1ebd th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3. V\u00ed d\u1ee5: \u0111\u1eb7t b\u00e1nh pizza, l\u00ean l\u1ecbch s\u1ef1 ki\u1ec7n ho\u1eb7c nh\u1eafc h\u1ea1n thanh to\u00e1n. V\u1edbi c\u00f4ng ngh\u1ec7 NLP, chatbot s\u1ebd <\/span><span style=\"font-weight: 400;\">nh\u1eadn di\u1ec7n \u00fd ngh\u0129a v\u0103n b\u1ea3n qua vi\u1ec7c hi\u1ec3u \u00fd \u0111\u1ecbnh. T\u1eeb \u0111\u00f3, \u0111\u01b0a ra ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p v\u1edbi ng\u1eef c\u1ea3nh.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ed d\u1ee5: Khi m\u1ed9t kh\u00e1ch h\u00e0ng mu\u1ed1n \u0111\u1eb7t m\u1ed9t chi\u1ebfc pizza, h\u1ecd c\u00f3 th\u1ec3 nh\u1eafn \u201c\u0110\u1eb7t b\u00e1nh pizza\u201d ho\u1eb7c \u201cT\u00f4i mu\u1ed1n \u0103n m\u1ed9t chi\u1ebfc b\u00e1nh pizza rau c\u1ee7 l\u1edbn\u201d. M\u1eabu c\u00e2u kh\u00e1c nhau nh\u01b0ng \u0111\u1ec1u chung \u00fd \u0111\u1ecbnh l\u00e0 \u201c\u0111\u1eb7t b\u00e1nh pizza\u201d. C\u00f3 v\u1ebb \u0111\u01a1n gi\u1ea3n, nh\u01b0ng n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 c\u00f4ng ngh\u1ec7 NLP; s\u1ebd r\u1ea5t kh\u00f3 \u0111\u1ec3 hi\u1ec3u r\u00f5 s\u1ef1 kh\u00e1c nhau n\u00e0y. Ph\u1ea3n h\u1ed3i c\u00f3 th\u1ec3 kh\u00f4ng theo mong \u0111\u1ee3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_4029\" aria-describedby=\"caption-attachment-4029\" style=\"width: 700px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4029\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/06\/task-oriented-chatbots-for-banking2-300x220.png\" alt=\"\" width=\"700\" height=\"514\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/06\/task-oriented-chatbots-for-banking2-300x220.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/06\/task-oriented-chatbots-for-banking2-1024x752.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/06\/task-oriented-chatbots-for-banking2-768x564.png 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/06\/task-oriented-chatbots-for-banking2-1536x1128.png 1536w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/06\/task-oriented-chatbots-for-banking2.png 1716w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><figcaption id=\"caption-attachment-4029\" class=\"wp-caption-text\">Chatbot Task-Oriented<\/figcaption><\/figure>\n<h2><span id=\"Non_Task-Oriented_chatbot\"><span style=\"color: #0000ff;\"><b>Non Task-Oriented chatbot<\/b><\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Non-task oriented chatbot kh\u00f4ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 x\u1eed l\u00fd b\u1ea5t k\u1ef3 nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3 n\u00e0o. Thay v\u00e0o \u0111\u00f3, n\u00f3 r\u1ea5t h\u1eefu \u00edch khi tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi, truy v\u1ea5n t\u1eeb ng\u01b0\u1eddi d\u00f9ng. \u0110\u00f3 l\u00e0 nh\u1eefng truy v\u1ea5n &#8220;b\u1ea5t k\u1ef3&#8221;, &#8220;ng\u1eabu nhi\u00ean&#8221; nh\u01b0 <\/span><span style=\"font-weight: 400;\">\u201cth\u1eddi ti\u1ebft th\u1ebf n\u00e0o\u201d sau \u0111\u00f3 l\u00e0 \u201ctin th\u1ecb tr\u01b0\u1eddng t\u00e0i ch\u00ednh m\u1edbi nh\u1ea5t\u201d. Kh\u00f4ng t\u1ed3n t\u1ea1i b\u1ea5t k\u1ef3 m\u1ed9t b\u1ed1i c\u1ea3nh c\u1ee5 th\u1ec3 n\u00e0o \u1edf \u0111\u00e2y. C<\/span><span style=\"font-weight: 400;\">hatbot non task-oriented ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng truy xu\u1ea5t d\u1eef li\u1ec7u t\u1eeb c\u00e1c ngu\u1ed3n tr\u1ef1c tuy\u1ebfn \u0111\u1ec3 giao ti\u1ebfp hi\u1ec7u qu\u1ea3.\u00a0\u00a0<\/span><\/p>\n<h2><span id=\"ChatGPT_la_gi\"><span style=\"color: #0000ff;\"><strong>ChatGPT l\u00e0 g\u00ec?<\/strong><\/span><\/span><\/h2>\n<p><em><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff; text-decoration: underline;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"https:\/\/vi.wikipedia.org\/wiki\/ChatGPT\">ChatGPT<\/a><\/span><\/span><\/em> (Chat Generative Pre-training Transformer) l\u00e0 m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 non task-oriented chatbot. N\u00f3 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean m\u00f4 h\u00ecnh ng\u00f4n ng\u1eef l\u1edbn (LLMs) v\u00e0 thu\u1ed9c l\u0129nh v\u1ef1c AI t\u1ea1o sinh (Generavit AI). Ra m\u1eaft v\u00e0o th\u00e1ng 11 n\u0103m 2022, \u1ee9ng d\u1ee5ng ChatGPT l\u00fac n\u00e0y \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean model GPT-3.5, \u0111\u00e3 nhanh ch\u00f3ng &#8220;g\u00e2y s\u1ed1 to\u00e0n c\u1ea7u&#8221;. N\u00f3 c\u00f3 kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i chi ti\u1ebft v\u00e0 l\u01b0u lo\u00e1t nhi\u1ec1u l\u0129nh v\u1ef1c ki\u1ebfn th\u1ee9c kh\u00e1c nhau.<\/p>\n<p>Hi\u1ec7n nay, Open API \u0111\u00e3 ra m\u1eaft model 4.0 v\u1edbi kh\u1ea3 n\u0103ng x\u1eed l\u00fd \u0111a ph\u01b0\u01a1ng th\u1ee9c \u0111\u1ea7u v\u00e0o. Bao g\u1ed3m h\u00ecnh \u1ea3nh, \u201cd\u1ec5 d\u00e0ng ho\u00e1\u201d vi\u1ec7c t\u01b0\u01a1ng t\u00e1c v\u1edbi nhi\u1ec1u ch\u1ebf \u0111\u1ed9.<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_4032\" aria-describedby=\"caption-attachment-4032\" style=\"width: 700px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4032\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/06\/chat-gpt-ung-dung-300x201.jpg\" alt=\"\" width=\"700\" height=\"469\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/06\/chat-gpt-ung-dung-300x201.jpg 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/06\/chat-gpt-ung-dung-1024x686.jpg 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/06\/chat-gpt-ung-dung-768x515.jpg 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/06\/chat-gpt-ung-dung-1536x1029.jpg 1536w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2023\/06\/chat-gpt-ung-dung.jpg 1991w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><figcaption id=\"caption-attachment-4032\" class=\"wp-caption-text\">\u1ee8ng d\u1ee5ng Chat GPT<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"So_sanh_Chatbot_task-oriented_va_ung_dung_ChatGPT_non-task-oriented\"><span style=\"color: #0000ff;\">So s\u00e1nh Chatbot task-oriented v\u00e0 \u1ee9ng d\u1ee5ng <b>ChatGPT (non-task-oriented)<\/b><\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t b\u1ea3ng so s\u00e1nh gi\u1eefa ChatGPT (non-task-oriented chatbot) v\u00e0 chatbot task-oriented:\u00a0<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><\/td>\n<td>\n<p style=\"text-align: center;\"><b>ChatGPT (non-task-oriented)<\/b><\/p>\n<\/td>\n<td>\n<p style=\"text-align: center;\"><b>Chatbot task-oriented<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">M\u1ee5c \u0111\u00edch ch\u00ednh<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Cung c\u1ea5p tr\u1ea3i nghi\u1ec7m tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean, kh\u00f4ng h\u01b0\u1edbng t\u1edbi nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3. (V\u00ed d\u1ee5: Tr\u1ee3 l\u00fd c\u00e1 nh\u00e2n, ..)\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Gi\u1ea3i quy\u1ebft c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3 gi\u00fap ng\u01b0\u1eddi d\u00f9ng ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Ch\u1ee9c n\u0103ng<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u0110\u00e1p \u1ee9ng v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi nhi\u1ec1u ch\u1ee7 \u0111\u1ec1 v\u00e0 c\u00e2u h\u1ecfi<\/span><\/td>\n<td><span style=\"font-weight: 400;\">T\u01b0\u01a1ng t\u00e1c v\u00e0 cung c\u1ea5p th\u00f4ng tin li\u00ean quan \u0111\u1ebfn m\u1ed9t nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Ng\u1eef c\u1ea3nh<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Kh\u00f4ng y\u00eau c\u1ea7u ng\u1eef c\u1ea3nh c\u1ee5 th\u1ec3 v\u00e0 c\u00f3 th\u1ec3 x\u1eed l\u00fd \u0111a d\u1ea1ng lo\u1ea1i c\u00e2u h\u1ecfi<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Y\u00eau c\u1ea7u ng\u1eef c\u1ea3nh v\u00e0 th\u00f4ng tin c\u1ee5 th\u1ec3 li\u00ean quan \u0111\u1ebfn nhi\u1ec7m v\u1ee5<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">T\u00ednh linh ho\u1ea1t<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e2u h\u1ecfi ph\u1ee9c t\u1ea1p v\u00e0 kh\u00f4ng \u0111\u1ecbnh h\u01b0\u1edbng s\u1eb5n trong h\u1ec7 th\u1ed1ng<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u00f3 ki\u1ebfn th\u1ee9c v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng s\u1eb5n trong h\u1ec7 th\u1ed1ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft nhi\u1ec7m v\u1ee5<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">T\u01b0\u01a1ng t\u00e1c ng\u01b0\u1eddi d\u00f9ng<\/span><\/td>\n<td><span style=\"font-weight: 400;\">T\u1ea1o tr\u1ea3i nghi\u1ec7m tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean, nh\u01b0ng c\u00f3 th\u1ec3 kh\u00f4ng hi\u1ec3u \u00fd \u0111\u1ed3 ng\u01b0\u1eddi d\u00f9ng ch\u00ednh x\u00e1c<\/span><\/td>\n<td><span style=\"font-weight: 400;\">T\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi ng\u01b0\u1eddi d\u00f9ng, \u0111\u1eb7t c\u00e2u h\u1ecfi v\u00e0 cung c\u1ea5p h\u01b0\u1edbng d\u1eabn r\u00f5 r\u00e0ng<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Hu\u1ea5n luy\u1ec7n<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Ki\u1ebfn th\u1ee9c d\u1eef li\u1ec7u &#8220;kh\u1ed5ng l\u1ed3&#8221; t\u1eeb Internet, \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n qua m\u00f4 h\u00ecnh h\u1ecdc s\u00e2u ph\u1ee9c t\u1ea1p.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">D\u1eef li\u1ec7u t\u1eadp trung v\u00e0o nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3 t\u1eeb kho d\u1eef li\u1ec7u ri\u00eang c\u1ee7a doanh nghi\u1ec7p. Ph\u01b0\u01a1ng ph\u00e1p hu\u1ea5n luy\u1ec7n t\u00f9y thu\u1ed9c v\u00e0o m\u00f4 h\u00ecnh.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Ph\u00e1t tri\u1ec3n<\/span><\/td>\n<td><span style=\"font-weight: 400;\">S\u1eed d\u1ee5ng m\u00f4 h\u00ecnh ng\u00f4n ng\u1eef l\u1edbn (LLMs). C\u1ea7n ki\u1ebfn th\u1ee9c s\u00e2u v\u1ec1 h\u1ecdc m\u00e1y v\u00e0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u1ea7n ki\u1ebfn th\u1ee9c v\u1ec1 h\u1ecdc m\u00e1y v\u00e0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, t\u1eadp trung v\u00e0o nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3.\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">\u1ee8ng d\u1ee5ng<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Tr\u00f2 chuy\u1ec7n kh\u00f4ng \u0111\u1ecbnh h\u01b0\u1edbng, h\u1ed7 tr\u1ee3 th\u00f4ng tin chung, gi\u1ea3i tr\u00ed<\/span><\/td>\n<td><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 trong c\u00e1c l\u0129nh v\u1ef1c nh\u01b0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, h\u1ecfi \u0111\u00e1p, \u0111\u1eb7t l\u1ecbch h\u1eb9n, v.v.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Chi ph\u00ed<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Chi ph\u00ed: \u0111\u1eaft \u0111\u1ecf (chi ph\u00ed hu\u1ea5n luy\u1ec7n model: $12M\/version, chi ph\u00ed v\u1eadn h\u00e0nh: $3M\/th\u00e1ng<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Chi ph\u00ed ti\u1ebft ki\u1ec7m<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h2><span id=\"Khi_nao_nen_ung_dung_ChatGPT\"><span style=\"color: #0000ff;\">Khi n\u00e0o n\u00ean \u1ee9ng d\u1ee5ng ChatGPT?<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Doanh nghi\u1ec7p c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn ChatGPT (non-task-oriented chatbot) ho\u1eb7c task-oriented chatbot tu\u1ef3 m\u1ee5c ti\u00eau v\u00e0 y\u00eau c\u1ea7u c\u1ee5 th\u1ec3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 t\u00ecnh hu\u1ed1ng m\u00e0 m\u1ed7i lo\u1ea1i chatbot c\u00f3 th\u1ec3 ph\u00f9 h\u1ee3p:<\/span><\/p>\n<h3><span id=\"Doanh_nghiep_nen_ung_dung_ChatGPT_khi\"><span style=\"color: #0000ff;\"><strong>Doanh nghi\u1ec7p n\u00ean \u1ee9ng d\u1ee5ng ChatGPT khi<\/strong><\/span><\/span><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>C\u1ea7n cung c\u1ea5p tr\u1ea3i nghi\u1ec7m tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean.<\/strong> ChatGPT c\u00f3 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u00e0 \u0111\u00e1p \u1ee9ng v\u1edbi nhi\u1ec1u ch\u1ee7 \u0111\u1ec1 v\u00e0 c\u00e2u h\u1ecfi m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean, gi\u00fap ng\u01b0\u1eddi d\u00f9ng c\u00f3 tr\u1ea3i nghi\u1ec7m tr\u00f2 chuy\u1ec7n linh ho\u1ea1t.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>H\u01b0\u1edbng t\u1edbi th\u00f4ng tin chung v\u00e0 gi\u1ea3i tr\u00ed.<\/strong> ChatGPT c\u00f3 th\u1ec3 cung c\u1ea5p th\u00f4ng tin, tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi v\u00e0 th\u1ea3o lu\u1eadn v\u1ec1 nhi\u1ec1u ch\u1ee7 \u0111\u1ec1 kh\u00e1c nhau, kh\u00f4ng gi\u1edbi h\u1ea1n b\u1edfi m\u1ed9t nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3. Do \u0111\u00f3, n\u00f3 ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u1ea3i \u0111\u00e1p c\u00e1c c\u00e2u h\u1ecfi chung v\u00e0 mang t\u00ednh gi\u1ea3i tr\u00ed.<\/span><\/li>\n<\/ul>\n<h3><span id=\"Doanh_nghiep_nen_ung_dung_chatbot_task-oriented\"><span style=\"color: #0000ff;\"><strong>Doanh nghi\u1ec7p n\u00ean \u1ee9ng d\u1ee5ng chatbot task-oriented<\/strong><\/span><\/span><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>C\u1ea7n gi\u1ea3i quy\u1ebft nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3. <\/strong>Chatbot task-oriented \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi d\u00f9ng ho\u00e0n th\u00e0nh m\u1ed9t nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3 nh\u01b0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, \u0111\u1eb7t h\u00e0ng, \u0111\u1eb7t l\u1ecbch h\u1eb9n, ho\u1eb7c cung c\u1ea5p th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Y\u00eau c\u1ea7u \u0111\u1ecbnh h\u01b0\u1edbng r\u00f5 r\u00e0ng<\/strong>. Chatbot task-oriented c\u00f3 ki\u1ebfn th\u1ee9c v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng s\u1eb5n trong h\u1ec7 th\u1ed1ng \u0111\u1ec3 hi\u1ec3u v\u00e0 gi\u1ea3i quy\u1ebft nhi\u1ec7m v\u1ee5. N\u00f3 th\u01b0\u1eddng y\u00eau c\u1ea7u ng\u1eef c\u1ea3nh v\u00e0 th\u00f4ng tin c\u1ee5 th\u1ec3 t\u1eeb ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 cung c\u1ea5p h\u01b0\u1edbng d\u1eabn v\u00e0 gi\u00fap \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>T\u1eadp trung v\u00e0o hi\u1ec7u su\u1ea5t v\u00e0 \u0111\u1ed9 ch\u00ednh x\u00e1c<\/strong>. V\u1edbi m\u1ee5c ti\u00eau ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3, chatbot task-oriented th\u01b0\u1eddng \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a \u0111\u1ec3 cung c\u1ea5p \u0111\u00e1p \u00e1n ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3, gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 n\u1ed7 l\u1ef1c c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">L\u1ef1a ch\u1ecdn gi\u1eefa ChatGPT v\u00e0 chatbot task-oriented ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ee5c ti\u00eau, ng\u00e0nh ngh\u1ec1 v\u00e0 y\u00eau c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a doanh nghi\u1ec7p. Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, doanh nghi\u1ec7p c\u00f3 th\u1ec3 k\u1ebft h\u1ee3p c\u1ea3 hai lo\u1ea1i chatbot \u0111\u1ec3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m t\u1ed5ng h\u1ee3p v\u00e0 \u0111\u00e1p \u1ee9ng \u0111a d\u1ea1ng nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/span><\/p>\n<h2><span id=\"ChatGPT_vuot_troi_nhung_cung_co_nhuoc_diem8230\"><span style=\"color: #0000ff;\"><strong>ChatGPT v\u01b0\u1ee3t tr\u1ed9i nh\u01b0ng c\u0169ng c\u00f3 nh\u01b0\u1ee3c \u0111i\u1ec3m&#8230;<\/strong><\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">M\u1eb7c d\u00f9 ChatGPT c\u00f3 nhi\u1ec1u \u01b0u \u0111i\u1ec3m &amp; \u0111a d\u1ea1ng \u1ee9ng d\u1ee5ng. Nh\u01b0ng n\u00f3 c\u0169ng c\u00f3 m\u1ed9t s\u1ed1 nh\u01b0\u1ee3c \u0111i\u1ec3m.<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>Thi\u1ebfu ki\u1ec3m so\u00e1t ng\u1eef ngh\u0129a. <\/strong>ChatGPT c\u00f3 th\u1ec3 t\u1ea1o ra c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c v\u00e0 h\u1ee3p l\u00fd, nh\u01b0ng kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t ng\u1eef ngh\u0129a. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn nh\u1eefng r\u1ee7i ro nh\u01b0 c\u00e1ch s\u1eed d\u1ee5ng t\u1eeb ng\u1eef, c\u1ea5u tr\u00fac kh\u00f4ng ph\u00f9 h\u1ee3p\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Thi\u1ebfu kh\u1ea3 n\u0103ng nh\u1edb d\u00e0i h\u1ea1n. <\/strong>ChatGPT kh\u00f4ng l\u01b0u tr\u1eef th\u00f4ng tin l\u00e2u d\u00e0i v\u00e0 kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng nh\u1edb th\u00f4ng tin t\u1eeb cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u01b0\u1edbc \u0111\u00f3. Do \u0111\u00f3, n\u1ebfu c\u00f3 y\u00eau c\u1ea7u v\u1ec1 th\u00f4ng tin qu\u00e1 kh\u1ee9 ho\u1eb7c li\u00ean quan \u0111\u1ebfn ng\u1eef c\u1ea3nh tr\u01b0\u1edbc \u0111\u00f3, ChatGPT c\u00f3 th\u1ec3 g\u1eb7p kh\u00f3 kh\u0103n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>D\u1ec5 b\u1ecb l\u1ea1m d\u1ee5ng. <\/strong>V\u00ec ChatGPT kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng ki\u1ec3m tra \u0111\u1ed9 tin c\u1eady c\u1ee7a th\u00f4ng tin \u0111\u1ea7u v\u00e0o, n\u00f3 c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i v\u00e0o c\u00e1c c\u00e2u h\u1ecfi ho\u1eb7c y\u00eau c\u1ea7u v\u1edbi th\u00f4ng tin kh\u00f4ng ch\u00ednh x\u00e1c ho\u1eb7c l\u1ea1m d\u1ee5ng m\u00e0 kh\u00f4ng cung c\u1ea5p ngu\u1ed3n g\u1ed1c ho\u1eb7c ch\u1ee9ng minh.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>\u0110\u00f2i h\u1ecfi kh\u1ed1i l\u01b0\u1ee3ng d\u1eef li\u1ec7u l\u1edbn v\u00e0 ngu\u1ed3n l\u1ef1c t\u00ednh to\u00e1n. <\/strong>Hu\u1ea5n luy\u1ec7n v\u00e0 tri\u1ec3n khai ChatGPT \u0111\u00f2i h\u1ecfi s\u1ef1 \u0111\u1ea7u t\u01b0 l\u1edbn v\u1ec1 d\u1eef li\u1ec7u v\u00e0 ngu\u1ed3n l\u1ef1c t\u00ednh to\u00e1n. Vi\u1ec7c hu\u1ea5n luy\u1ec7n m\u1ed9t m\u00f4 h\u00ecnh ChatGPT t\u1eeb \u0111\u1ea7u \u0111\u00f2i h\u1ecfi s\u1ef1 c\u00f4ng phu v\u00e0 chi ph\u00ed cao.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Th\u00f4ng tin kh\u00f4ng c\u1ee5 th\u1ec3. <\/strong>ChatGPT \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n t\u1eeb kh\u1ed1i l\u01b0\u1ee3ng d\u1eef li\u1ec7u kh\u1ed5ng l\u1ed3 tr\u00ean internet. C\u00e1c ch\u1ee7 \u0111\u1ec1 ChatGPT c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i v\u00f4 c\u00f9ng r\u1ed9ng. Nh\u01b0ng n\u1ebfu doanh nghi\u1ec7p mu\u1ed1n ChatGPT tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi c\u1ee5 th\u1ec3 h\u01a1n ch\u1ec9 li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m , d\u1ecbch v\u1ee5 ho\u1eb7c ch\u00ednh s\u00e1ch b\u00e1n h\u00e0ng c\u1ee7a ri\u00eang doanh nghi\u1ec7p l\u00e0 \u0111i\u1ec1u ch\u01b0a th\u1ec3. \u0110\u1ec3 c\u00f3 th\u1ec3 tu\u1ef3 ch\u1ec9nh \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh d\u1eef li\u1ec7u ri\u00eang c\u1ee7a doanh nghi\u1ec7p, doanh nghi\u1ec7p ph\u1ea3i b\u1ecf ra m\u1ed9t chi ph\u00ed \u201ckh\u1ed5ng l\u1ed3\u201d c\u00f3 th\u1ec3 l\u00ean \u0111\u1ebfn h\u00e0ng tri\u1ec7u \u0111\u00f4.\u00a0<\/span><\/li>\n<\/ul>\n<h2><span id=\"Ket_luan\"><span style=\"color: #0000ff;\"><strong>K\u1ebft lu\u1eadn<\/strong><\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Nh\u01b0 v\u1eady, vi\u1ec7c \u1ee9ng d\u1ee5ng ChatGPT c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 k\u1ef9 l\u01b0\u1ee1ng v\u00e0 ki\u1ec3m so\u00e1t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a n\u00f3 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u00e1ng tin c\u1eady c\u1ee7a tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">N\u1ec1n t\u1ea3ng EM&amp;AI Virtual Agent \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng \u0111\u1ea7y \u0111\u1ee7 b\u1ed9 t\u00ednh n\u0103ng gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng c\u1ea3 2 gi\u1ea3i ph\u00e1p Bot Task-Oriented &amp; Non Task Oriented. T\u1eeb \u0111\u1ea7u n\u0103m 2023, EM&amp;AI cho ra m\u1eaft model VA-GPT ho\u00e0n to\u00e0n m\u1edbi, h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p x\u00e2y d\u1ef1ng gi\u1ea3i ph\u00e1p Chatbot GPT c\u1ee7a ri\u00eang doanh nghi\u1ec7p c\u00f3 th\u1ec3 cung c\u1ea5p th\u00f4ng tin, tr\u1ea3 l\u1eddi truy v\u1ea5n &amp; c\u00e2u h\u1ecfi \u0111a ch\u1ee7 \u0111\u1ec1 v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5,&#8230;\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong><a style=\"color: #ff6600;\" href=\"https:\/\/emandai.net\/lien-he-em-and-ai\/?utm_source=blog&amp;utm_medium=bot-tod-ntod\">[T\u01af V\u1ea4N TRI\u1ec2N KHAI]<\/a><\/strong><\/span><\/p>\n<h2><span id=\"Ve_EMAI\"><span style=\"color: #0000ff;\"><strong>V\u1ec1 EM&amp;AI<\/strong><\/span><\/span><\/h2>\n<p><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff; text-decoration: underline;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"http:\/\/emandai.net\/\">EM AND AI<\/a><\/span><\/span> l\u00e0 c\u00f4ng ty ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m v\u00e0 \u1ee9ng d\u1ee5ng \u0111i ti\u00ean phong trong vi\u1ec7c nghi\u00ean c\u1ee9u chuy\u00ean s\u00e2u c\u00f4ng ngh\u1ec7 ph\u00e2n t\u00edch ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean NLP ti\u1ebfng Vi\u1ec7t v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI. N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi gi\u1ea3i ph\u00e1p AI to\u00e0n di\u1ec7n c\u1ee7a EM&amp;AI<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u1ee8ng d\u1ee5ng ChatGPT \u0111\u00e3 tr\u1edf th\u00e0nh cu\u1ed9c \u0111ua c\u00f4ng ngh\u1ec7 m\u1edbi \u1edf quy m\u00f4 to\u00e0n&#8230;<\/p>\n","protected":false},"author":2,"featured_media":4034,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[859,607],"tags":[673,671],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/4019"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=4019"}],"version-history":[{"count":11,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/4019\/revisions"}],"predecessor-version":[{"id":4033,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/4019\/revisions\/4033"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/4034"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=4019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=4019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=4019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}