{"id":634,"date":"2019-11-26T04:07:25","date_gmt":"2019-11-26T04:07:25","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=634"},"modified":"2022-06-22T10:16:28","modified_gmt":"2022-06-22T10:16:28","slug":"ngan-hang-manulife-ra-mat-mai-tro-ly-ao-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/ngan-hang-manulife-ra-mat-mai-tro-ly-ao-cham-soc-khach-hang\/","title":{"rendered":"Ng\u00e2n h\u00e0ng Manulife ra m\u1eaft- MAI tr\u1ee3 l\u00fd \u1ea3o ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng"},"content":{"rendered":"

MAI – TR\u1ee2 L\u00dd \u1ea2O NG\u00c2N H\u00c0NG MANULIFE<\/strong><\/span><\/h3>\n

Kasisto, ng\u01b0\u1eddi t\u1ea1o ra KAI, n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1 cho ng\u00e0nh d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh, \u0111ang tri\u1ec3n khai MAI, gi\u1ea3i ph\u00e1p tr\u1ee3 l\u00fd \u1ea3o cho ng\u00e2n h\u00e0ng tr\u1ef1c thu\u1ed9c Manulife – \u00f4ng l\u1edbn ng\u00e0nh b\u1ea3o hi\u1ec3m.<\/p>\n

MAI c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tra c\u1ee9u s\u1ed1 d\u01b0 t\u00e0i kho\u1ea3n, bi\u1ebft r\u00f5 h\u01a1n v\u1ec1 th\u00f3i quen chi ti\u00eau, t\u00ecm ki\u1ebfm c\u00e2y ATM g\u1ea7n nh\u1ea5t v\u00e0 ph\u1ea3n h\u1ed3i nh\u1eefng c\u00e2u h\u1ecfi v\u1ec1 t\u00e0i ch\u00ednh c\u00e1 nh\u00e2n.<\/p>\n

Theo ph\u00e1t bi\u1ec3u c\u1ee7a \u00f4ng Zor Gorelov, CEO and co-founder of Kasisto : \u201cMAI cam k\u1ebft gi\u00fap kh\u00e1ch h\u00e0ng qu\u1ea3n l\u00fd ti\u1ec1n v\u00e0 ti\u1ebft ki\u1ec7m ph\u00f9 h\u1ee3p, cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh t\u00e0i ch\u00ednh t\u1ed1t h\u01a1n th\u00f4ng qua vi\u1ec7c tr\u00f2 chuy\u1ec7n v\u1edbi tr\u1ee3 l\u00fd \u1ea3o v\u1edbi vai tr\u00f2 nh\u01b0 m\u1ed9t t\u01b0 v\u1ea5n vi\u00ean \u0111\u00edch th\u1ef1c\u201d.<\/p>\n

\"MAI<\/p>\n

MAI l\u00e0 m\u1ed9t case study \u1ee9ng d\u1ee5ng TR\u1ee2 L\u00dd \u1ea2O trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng. C\u00e1c ng\u00e2n h\u00e0ng tr\u00ean th\u1ebf gi\u1edbi \u0111\u00e3 & \u0111ang tri\u1ec3n khai m\u1ea1nh m\u1ebd tr\u1ee3 l\u00fd \u1ea3o t\u00edch h\u1ee3p trong \u1ee9ng d\u1ee5ng mobile banking ho\u1eb7c c\u00e1c n\u1ec1n t\u1ea3ng chat (facebook messenger, livechat,\u2026) \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c & ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn: ERICA (Bank of America), AMY (HSBC Bank), Amex Box (American Express),\u2026<\/p>\n

C\u00f4ng cu\u1ed9c s\u1ed1 h\u00f3a c\u1ee7a ng\u00e2n h\u00e0ng \u0111ang di\u1ec5n ra r\u1ea5t nhanh – h\u1ecd thay th\u1ebf h\u01a1n 90% c\u00e1c giao d\u1ecbch t\u00e0i ch\u00ednh h\u00e0ng ng\u00e0y b\u1eb1ng c\u00e1c c\u00f4ng ngh\u1ec7 ho\u1eb7c c\u00e1c k\u00eanh s\u1ed1 h\u00f3a. Theo nghi\u00ean c\u1ee9u c\u1ee7a Gartner, t\u1edbi n\u0103m 2030, \u1ee9ng d\u1ee5ng AI s\u1ebd gi\u00fap c\u00e1c ng\u00e2n h\u00e0ng c\u1eaft gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng t\u1edbi 22%, ti\u1ebft ki\u1ec7m t\u1edbi 1 ngh\u00ecn t\u1ef7 USD.<\/p>\n

Khi nh\u1eefng ng\u01b0\u1eddi kh\u1ed5ng l\u1ed3 c\u00f4ng ngh\u1ec7 nh\u01b0 Google, Microsoft v\u00e0 Apple n\u1ed7 l\u1ef1c l\u00e0m cho c\u00e1c tr\u1ee3 l\u00fd \u1ea3o AI c\u1ee7a h\u1ecd tr\u1edf n\u00ean m\u1ea1nh m\u1ebd h\u01a1n, th\u1ecb tr\u01b0\u1eddng tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean d\u1ee5ng gi\u00fap ng\u01b0\u1eddi d\u00f9ng trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng ch\u1ec9 v\u1eeba ph\u00e1t tri\u1ec3n trong th\u1eddi gian g\u1ea7n \u0111\u00e2y. M\u1ed9t s\u1ed1 doanh nghi\u1ec7p \u0111\u00e3 b\u1eaft \u0111\u1ea7u kh\u00e1m ph\u00e1 ti\u1ec1m n\u0103ng to l\u1edbn c\u1ee7a l\u0129nh v\u1ef1c n\u00e0y, nh\u01b0ng v\u1eabn c\u00f2n r\u1ea5t nhi\u1ec1u \u0111i\u1ec1u \u0111\u1ec3 kh\u00e1m ph\u00e1 cho c\u00e1c c\u00f4ng ty kh\u1edfi nghi\u1ec7p v\u00e0 doanh nh\u00e2n quan t\u00e2m \u0111\u1ebfn tr\u1ee3 l\u00fd \u1ea3o & \u1ee9ng d\u1ee5ng v\u00e0o quy tr\u00ecnh kinh doanh c\u1ee7a h\u1ecd.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

MAI – TR\u1ee2 L\u00dd \u1ea2O NG\u00c2N H\u00c0NG MANULIFE Kasisto, ng\u01b0\u1eddi t\u1ea1o ra KAI, n\u1ec1n t\u1ea3ng…<\/p>\n","protected":false},"author":2,"featured_media":925,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[185,175,177,242,183,181,179],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/634"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=634"}],"version-history":[{"count":4,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/634\/revisions"}],"predecessor-version":[{"id":3259,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/634\/revisions\/3259"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/925"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=634"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=634"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}