{"id":655,"date":"2019-11-26T09:02:42","date_gmt":"2019-11-26T09:02:42","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=655"},"modified":"2025-01-07T09:41:33","modified_gmt":"2025-01-07T09:41:33","slug":"emai-virtual-agent-tro-ly-ao-ngan-hang-nang-cao-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/emai-virtual-agent-tro-ly-ao-ngan-hang-nang-cao-trai-nghiem-khach-hang\/","title":{"rendered":"VIRTUAL AGENT \u2013 TR\u1ee2 L\u00dd \u1ea2O NG\u00c2N H\u00c0NG N\u00c2NG CAO TR\u1ea2I NGHI\u1ec6M KH\u00c1CH H\u00c0NG"},"content":{"rendered":"<h3><span style=\"color: #f47321;\"><strong>EM&amp;AI Virtual Agent \u2013 Tr\u1ee3 l\u00fd \u1ea3o ng\u00e2n h\u00e0ng n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n<p>Ng\u00e2n h\u00e0ng lu\u00f4n \u0111\u1ed1i m\u1eb7t v\u1edbi h\u00e0ng tr\u0103m c\u00e2u h\u1ecfi &amp; y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 h\u1eb1ng ng\u00e0y t\u1eeb kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, h\u1ecd lu\u00f4n mong mu\u1ed1n tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n v\u00e0 c\u00e1 nh\u00e2n h\u00f3a. D\u00f9 \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng h\u1ec7 th\u1ed1ng th\u00f4ng tin &amp; h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7n \u0111\u1ea1i nh\u01b0ng vi\u1ec7c x\u1eed l\u00fd b\u1edfi \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n v\u1eabn g\u1eb7p nhi\u1ec1u v\u1ea5n \u0111\u1ec1 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng:<\/p>\n<p style=\"padding-left: 40px;\"><span class=\"_5mfr\"><span class=\"_6qdm\">\u25b6<\/span><\/span>\u00a0Kh\u00f4ng x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c<br \/>\n<span class=\"_5mfr\"><span class=\"_6qdm\">\u25b6<\/span><\/span>\u00a0V\u1ea5n\u00a0<span class=\"text_exposed_show\">\u0111\u1ec1 kh\u1ea9n c\u1ea5p kh\u00f4ng \u0111\u01b0\u1ee3c x\u1eed l\u00fd ngay l\u1eadp t\u1ee9c<br \/>\n<span class=\"_5mfr\"><span class=\"_6qdm\">\u25b6<\/span><\/span>\u00a0Th\u1eddi gian ph\u1ea3n h\u1ed3i ch\u1eadm<br \/>\n<span class=\"_5mfr\"><span class=\"_6qdm\">\u25b6<\/span><\/span>\u00a0Th\u1ee7 t\u1ee5c giao d\u1ecbch r\u01b0\u1eddm r\u00e0<\/span><\/p>\n<p>C\u00f4ng ngh\u1ec7 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o ph\u00e1t tri\u1ec3n mang \u0111\u1ebfn nh\u1eefng gi\u1ea3i ph\u00e1p &#8220;t\u1ef1 \u0111\u1ed9ng h\u00f3a&#8221; trong c\u00e1c giao d\u1ecbch, x\u1eed l\u00fd y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 h\u1eb1ng ng\u00e0y t\u1ea1i ng\u00e2n h\u00e0ng. \u0110\u1eb7c bi\u1ec7t t\u1eeb n\u0103m 2019, c\u00f4ng cu\u1ed9c s\u1ed1 h\u00f3a c\u1ee7a ng\u00e2n h\u00e0ng \u0111ang di\u1ec5n ra r\u1ea5t nhanh. H\u1ecd thay th\u1ebf h\u01a1n 90% c\u00e1c giao d\u1ecbch t\u00e0i ch\u00ednh h\u00e0ng ng\u00e0y b\u1eb1ng c\u00e1c c\u00f4ng ngh\u1ec7 ho\u1eb7c c\u00e1c k\u00eanh s\u1ed1 h\u00f3a. Theo nghi\u00ean c\u1ee9u c\u1ee7a Gartner, t\u1edbi n\u0103m 2030, \u1ee9ng d\u1ee5ng AI s\u1ebd gi\u00fap c\u00e1c ng\u00e2n h\u00e0ng c\u1eaft gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng t\u1edbi 22%, ti\u1ebft ki\u1ec7m t\u1edbi 1 ngh\u00ecn t\u1ef7 USD. M\u1ed9t trong nh\u1eefng \u1ee9ng d\u1ee5ng AI ph\u1ed5 bi\u1ebfn nh\u1ea5t hi\u1ec7n nay ch\u00ednh l\u00e0 Virtual Agent &#8211; Tr\u1ee3 l\u00fd \u1ea3o ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng cho c\u00e1c ng\u00e2n h\u00e0ng.<\/p>\n<p>V\u1edbi n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean thu\u1ea7n Vi\u1ec7t VNLP, Tr\u1ee3 l\u00fd \u1ea3o EM&amp;AI (EM&amp;AI Virtual Agent) mang \u0111\u1ebfn gi\u1ea3i ph\u00e1p t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5. EM&amp;AI Virtual Agent nh\u01b0 1 \u0111\u1ea1i s\u1ee9 th\u01b0\u01a1ng hi\u1ec7u, c\u1ed1 v\u1ea5n t\u00e0i ch\u00ednh cho kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng nh\u01b0 \u0111\u00e0o t\u1ea1o m\u1ed9t nh\u00e2n vi\u00ean m\u1edbi.<\/p>\n<p>Tr\u1ea3i nghi\u1ec7m tr\u1ee3 l\u00fd \u1ea3o ng\u00e2n h\u00e0ng EM&amp;AI!<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/2mii6hooxus?start=1\" width=\"700\" height=\"400\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><strong><em>Powered by EM&amp;AI<\/em><\/strong><\/p>\n<p><span class=\"_5mfr\"><span class=\"_6qdm\">\u2139\ufe0f<\/span><\/span>\u00a0Hotline: 0934 312 345<br \/>\n<span class=\"_5mfr\"><span class=\"_6qdm\">\u2139\ufe0f<\/span><\/span>\u00a0Email: contact@vnlp.ai<br \/>\n<span class=\"_5mfr\"><span class=\"_6qdm\">\u2139\ufe0f<\/span><\/span>\u00a0Address: 7th floor, Duong Viet Building, 30 Nguyen Huu Tho, Danang, Vietnam<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>EM&amp;AI Virtual Agent \u2013 Tr\u1ee3 l\u00fd \u1ea3o ng\u00e2n h\u00e0ng n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng&#8230;<\/p>\n","protected":false},"author":2,"featured_media":937,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[348,327],"tags":[201,209,177,242,183,246,248,203,244,179,250],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/655"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=655"}],"version-history":[{"count":5,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/655\/revisions"}],"predecessor-version":[{"id":715,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/655\/revisions\/715"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/937"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=655"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=655"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}