{"id":730,"date":"2019-11-28T09:35:25","date_gmt":"2019-11-28T09:35:25","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=730"},"modified":"2025-07-25T08:59:40","modified_gmt":"2025-07-25T08:59:40","slug":"5-ung-dung-cua-xu-ly-ngon-ngu-tu-nhien-thuan-viet-vnlp","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/5-ung-dung-cua-xu-ly-ngon-ngu-tu-nhien-thuan-viet-vnlp\/","title":{"rendered":"5 \u1ee8NG D\u1ee4NG C\u1ee6A X\u1eec L\u00dd NG\u00d4N NG\u1eee T\u1ef0 NHI\u00caN NLP"},"content":{"rendered":"<p><em><span style=\"font-weight: 400;\">X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean kh\u00f4ng c\u00f2n l\u00e0 thu\u1eadt ng\u1eef qu\u00e1 xa l\u1ea1 . Tuy nhi\u00ean kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u0169ng n\u1eafm r\u00f5 c\u00e1ch \u1ee9ng d\u1ee5ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0o m\u00f4 h\u00ecnh kinh doanh. Qua b\u00e0i vi\u1ebft n\u00e0y, EM&amp;AI chia s\u1ebb \u0111\u1ebfn b\u1ea1n \u0111\u1ecdc nh\u1eefng h\u01b0\u1edbng <\/span><\/em>\u1ee9ng d\u1ee5ng <b><\/b><em><b>c\u00f4ng ngh\u1ec7 <a href=\"https:\/\/emandai.net\/blog\/vi\/5-ung-dung-cua-xu-ly-ngon-ngu-tu-nhien-thuan-viet-vnlp\/\">x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean<\/a> thu\u1ea7n Vi\u1ec7t<\/b><span style=\"font-weight: 400;\"> (VNLP) \u0111\u00e3 v\u00e0 \u0111ang \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p h\u00e0ng \u0111\u1ea7u tr\u00ean th\u1ebf gi\u1edbi tri\u1ec3n khai\u00a0<\/span><\/em><\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#1_Chatbot_Voicebot_ung_dung_cong_nghe_xu_ly_ngon_ngu_tu_nhien\"><span class=\"toc_number toc_depth_1\">1<\/span> 1. Chatbot &amp; Voicebot \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean<\/a><ul><li><a href=\"#Chatbot_NLP_Chatbot_xu_ly_ngon_ngu_tu_nhien\"><span class=\"toc_number toc_depth_2\">1.1<\/span> Chatbot NLP (Chatbot x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean)<\/a><\/li><li><a href=\"#Voicebot_AI_hay_Callbot\"><span class=\"toc_number toc_depth_2\">1.2<\/span> Voicebot AI hay Callbot<\/a><\/li><\/ul><\/li><li><a href=\"#2_Danh_gia_chat_luong_tong_dai_tu_dong\"><span class=\"toc_number toc_depth_1\">2<\/span> 2. \u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng<\/a><\/li><li><a href=\"#3_Social_Listening\"><span class=\"toc_number toc_depth_1\">3<\/span> 3. Social Listening<\/a><\/li><li><a href=\"#4_Helpdesk\"><span class=\"toc_number toc_depth_1\">4<\/span> 4. Helpdesk<\/a><\/li><li><a href=\"#5_Document_Management_System\"><span class=\"toc_number toc_depth_1\">5<\/span> 5. Document Management System<\/a><\/li><\/ul><\/div>\n<h2><span id=\"1_Chatbot_Voicebot_ung_dung_cong_nghe_xu_ly_ngon_ngu_tu_nhien\"><b>1. Chatbot &amp; Voicebot \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean<\/b><\/span><\/h2>\n<h3><span id=\"Chatbot_NLP_Chatbot_xu_ly_ngon_ngu_tu_nhien\">Chatbot NLP (Chatbot x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean)<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Chatbot keyword \u0111\u00e3 r\u1ea5t ph\u1ed5 bi\u1ebfn t\u1eeb \u0111\u1ea7u nh\u1eefng n\u0103m 2012. V\u1edbi kh\u1ea3 n\u0103ng t\u01b0 v\u1ea5n, ph\u1ea3n h\u1ed3i 24\/7, chatbot keyword \u0111\u00e3 tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1eafc l\u1ef1c.\u00a0<\/span><\/p>\n<p>Nh\u01b0ng ng\u01b0\u1eddi d\u00f9ng ng\u00e0y c\u00e0ng tr\u1edf n\u00ean kh\u00f3 t\u00ednh h\u01a1n. H\u1ecd mong \u0111\u1ee3i nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea3n h\u1ed3i ch\u00ednh x\u00e1c v\u00e0 c\u00f3 t\u00ednh ng\u01b0\u1eddi h\u01a1n. Chatbot keyword m\u1eb7c d\u00f9 nhi\u1ec1u ti\u1ec7n \u00edch nh\u01b0ng v\u1eabn c\u00f2n t\u1ed3n t\u1ea1i nh\u1eefng nh\u01b0\u1ee3c \u0111i\u1ec3m:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ch\u1ec9 hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p xu\u1ea5t hi\u1ec7n &#8220;t\u1eeb kh\u00f3a&#8221; \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n s\u1eb5n.<\/span><\/li>\n<li>Tr\u1ea3i nghi\u1ec7m m\u00e1y m\u00f3c, kh\u00f4ng \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng cho kh\u00e1ch h\u00e0ng.<\/li>\n<li>T\u1ed1n th\u1eddi gian thi\u1ebft l\u1eadp c\u00e1c logic t\u1eeb kh\u00f3a. Ng\u01b0\u1eddi \u0111\u00e0o t\u1ea1o bot c\u1ea7n ki\u1ebfn th\u1ee9c l\u1eadp tr\u00ecnh \u0111\u1ec3 chatbot th\u00f4ng minh h\u01a1n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Khi m\u1ecdi doanh nghi\u1ec7p \u0111\u1ec1u c\u00f3 kh\u1ea3 n\u0103ng t\u1ea1o ra chatbot, m\u1ed9t chatbot th\u00f4ng minh c\u00f3 kh\u1ea3 n\u0103ng h\u1ed9i tho\u1ea1i t\u1ef1 nhi\u00ean s\u1ebd t\u1ea1o ra l\u1ee3i th\u1ebf c\u1ea1nh tranh b\u1edfi tr\u1ea3i nghi\u1ec7m kh\u00e1c bi\u1ec7t. D\u1ecbch v\u1ee5 t\u1ed1t khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng l\u00e0 ti\u1ec1n \u0111\u1ec1 cho vi\u1ec7c gia t\u0103ng t\u0103ng doanh thu.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chatbot h\u1ed7 tr\u1ee3 b\u1edfi c\u00f4ng ngh\u1ec7 <em><strong>x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean<\/strong><\/em> (c\u00f2n g\u1ecdi l\u00e0 chatbot NLP) ch\u00ednh l\u00e0 gi\u1ea3i ph\u00e1p. Chatbot NLP c\u00f3 th\u1ec3 hi\u1ec3u ng\u00f4n ng\u1eef giao ti\u1ebfp t\u1ef1 nhi\u00ean c\u1ee7a con ng\u01b0\u1eddi. <strong>C<\/strong><\/span><strong>hatbot NLP<\/strong><span style=\"font-weight: 400;\"> hi\u1ec3u c\u00e2u n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng nh\u1edd vi\u1ec7c hi\u1ec3u \u00fd \u0111\u1ecbnh t\u1eeb \u0111\u00f3 ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p.\u00a0<\/span><\/p>\n<figure id=\"attachment_912\" aria-describedby=\"caption-attachment-912\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-912\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2019\/11\/chatbot-AI-1.jpg\" alt=\"Chatbot AI \u1ee9ng d\u1ee5ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean\" width=\"768\" height=\"433\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2019\/11\/chatbot-AI-1.jpg 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2019\/11\/chatbot-AI-1-300x169.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-912\" class=\"wp-caption-text\">Chatbot AI \u1ee9ng d\u1ee5ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean thu\u1ea7n vi\u1ec7t<\/figcaption><\/figure>\n<h3><span id=\"Voicebot_AI_hay_Callbot\">Voicebot AI hay Callbot<\/span><\/h3>\n<p>Voicebot AI l\u00e0 gi\u1ea3i ph\u00e1p n\u00e2ng c\u1ea5p h\u01a1n c\u1ee7a Chatbpt NLP. V\u1edbi kh\u1ea3 n\u0103ng hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 t\u01b0\u01a1ng t\u00e1c b\u1eb1ng gi\u1ecdng n\u00f3i. Kh\u1ea3 n\u0103ng nh\u1eadn di\u1ec7n \u00fd \u0111\u1ecbnh v\u00e0 ph\u1ea3n h\u1ed3i t\u1ef1 nhi\u00ean mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i g\u1ea7n g\u0169i. Nh\u1edd v\u1eady, Voicebot AI ng\u00e0y nay \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nhi\u1ec1u trong nghi\u1ec7p v\u1ee5 h\u1ed7 tr\u1ee3 cho telesale v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_4509\" aria-describedby=\"caption-attachment-4509\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-4509\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2024\/07\/voicebot-1024x512.png\" alt=\"voicebot-du-lich-image2\" width=\"640\" height=\"320\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2024\/07\/voicebot-1024x512.png 1024w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2024\/07\/voicebot-300x150.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2024\/07\/voicebot-768x384.png 768w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2024\/07\/voicebot-1536x768.png 1536w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2024\/07\/voicebot.png 1600w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><figcaption id=\"caption-attachment-4509\" class=\"wp-caption-text\">Voicebot ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n h\u00f3a<\/figcaption><\/figure>\n<h2><span id=\"2_Danh_gia_chat_luong_tong_dai_tu_dong\"><b>2. \u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u1ee5 thu\u1ed9c nhi\u1ec1u v\u00e0o t\u1ed5ng \u0111\u00e0i vi\u00ean. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c t\u1ed5ng \u0111\u00e0i vi\u00ean th\u01b0\u1eddng xuy\u00ean \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng. Tuy nhi\u00ean, v\u1edbi kh\u1ed1i l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi l\u00ean \u0111\u1ebfn h\u00e0ng tr\u0103m ng\u00e0m, vi\u1ec7c \u0111\u00e1nh gi\u00e1 th\u1ee7 c\u00f4ng 100% cu\u1ed9c g\u1ecdi l\u00e0 \u0111i\u1ec1u v\u00f4 c\u00f9ng kh\u00f3 kh\u0103n h\u01a1n. Th\u1ef1c t\u1ebf, ch\u1ec9 1% s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1edfi nh\u00e2n vi\u00ean ki\u1ec3m \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng. \u0110i\u1ec1u n\u00e0y khi\u1ebfn k\u1ebft qu\u1ea3 kh\u00f4ng mang t\u00ednh kh\u00e1ch quan v\u00e0 b\u1ecb chi ph\u1ed1i b\u1edfi c\u1ea3m x\u00fac c\u00e1 nh\u00e2n. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 kh\u00f4ng c\u00f4ng b\u1eb1ng d\u1ec5 khi\u1ebfn nh\u00e2n vi\u00ean b\u1ee9c x\u00fac, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng t\u00e0i.\u00a0<\/span><\/p>\n<p><b>H\u1ec7 th\u1ed1ng <a href=\"https:\/\/emandai.net\/blog\/vi\/danh-gia-chat-luong-cuoc-goi-nang-cao-chat-luong-tong-dai\/\">\u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i<\/a> t\u1ef1 \u0111\u1ed9ng<\/b><span style=\"font-weight: 400;\"> \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 <strong>x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean<\/strong> l\u00e0 gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u. V\u1edbi n\u0103ng su\u1ea5t \u0111\u00e1nh gi\u00e1 \u0111\u1ea1t 100%, h\u1ec7 th\u1ed1ng n\u00e0y c\u00f3 th\u1ec3 ch\u1ea5m \u0111i\u1ec3m t\u1ef1 \u0111\u1ed9ng d\u1ef1a tr\u00ean nh\u1eefng quy chu\u1ea9n ri\u00eang c\u1ee7a t\u1eebng l\u0129nh v\u1ef1c ph\u1ed1i h\u1ee3p nhi\u1ec1u ti\u00eau ch\u00ed ri\u00eang c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 \u0111\u01b0a ra c\u00e1ch ch\u1ea5m \u0111i\u1ec3m ph\u00f9 h\u1ee3p.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng c\u00f2n h\u1ed7 tr\u1ee3 m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng nh\u01b0 chuy\u1ec3n \u0111\u1ed5i gi\u1ecdng n\u00f3i th\u00e0nh v\u0103n b\u1ea3n th\u00f4ng qua c\u00f4ng ngh\u1ec7 Speech To Text, t\u1ef1 \u0111\u1ed9ng theo d\u00f5i hi\u1ec7u su\u1ea5t, \u0111\u00e1nh d\u1ea5u c\u00e1c l\u1ed7i \u0111\u1ed3ng th\u1eddi c\u1ea3nh b\u00e1o cho c\u1ea5p qu\u1ea3n l\u00ed \u0111\u1ec3 gi\u1ea3i quy\u1ebft k\u1ecbp th\u1eddi.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u00e3 \u0111\u1ebfn l\u00fac doanh nghi\u1ec7p c\u1ea7n l\u1ef1a ch\u1ecdn m\u1ed9t gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u h\u01a1n, v\u00e0 h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng c\u1ee7a EM&amp;AI c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn ph\u00f9 h\u1ee3p.<\/span><\/p>\n<figure id=\"attachment_4882\" aria-describedby=\"caption-attachment-4882\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4882\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2019\/11\/ung-dung-xu-ly-ngon-ngu-tu-nhien.png\" alt=\"\u1ee8ng d\u1ee5ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean\" width=\"600\" height=\"600\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2019\/11\/ung-dung-xu-ly-ngon-ngu-tu-nhien.png 1000w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2019\/11\/ung-dung-xu-ly-ngon-ngu-tu-nhien-300x300.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2019\/11\/ung-dung-xu-ly-ngon-ngu-tu-nhien-150x150.png 150w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2019\/11\/ung-dung-xu-ly-ngon-ngu-tu-nhien-768x768.png 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-4882\" class=\"wp-caption-text\">\u1ee8ng d\u1ee5ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean<\/figcaption><\/figure>\n<h2><span id=\"3_Social_Listening\"><b>3. Social Listening<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Gi\u1eefa th\u1eddi \u0111\u1ea1i c\u1ea1nh tranh d\u00e2ng cao, vi\u1ec7c l\u1eafng nghe kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c k\u00eanh social \u0111\u1ec3 n\u1eafm b\u1eaft nh\u1eefng xu h\u01b0\u1edbng v\u00e0 th\u1ef1c hi\u1ec7n nh\u1eefng chi\u1ebfn d\u1ecbch marketing ph\u00f9 h\u1ee3p \u0111\u01b0\u1ee3c cho l\u00e0 v\u00f4 c\u00f9ng c\u1ea7n thi\u1ebft. Tuy nhi\u00ean vi\u1ec7c ph\u00e2n t\u00edch h\u00e0ng ng\u00e0n, h\u00e0ng v\u1ea1n b\u00ecnh lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean fanpage, website&#8230; ch\u01b0a bao gi\u1edd l\u00e0 d\u1ec5 d\u00e0ng. Ch\u01b0a k\u1ec3 \u0111\u1ebfn k\u1ebft qu\u1ea3 ph\u00e2n t\u00edch s\u1ebd k\u00e9m ch\u00ednh x\u00e1c v\u00ec c\u00f3 qu\u00e1 nhi\u1ec1u d\u1eef li\u1ec7u r\u00e1c, spam.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u1eefng h\u1ea1n ch\u1ebf c\u1ee7a h\u1ec7 th\u1ed1ng Social Listening c\u0169 s\u1ebd kh\u00f4ng c\u00f2n l\u00e0 n\u1ed7i lo v\u1edbi c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean thu\u1ea7n Vi\u1ec7t c\u1ee7a EM&amp;AI:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">L\u1ecdc d\u1eef li\u1ec7u r\u00e1c\/spam: t\u1ed1i \u01b0u ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u, t\u0103ng hi\u1ec7u su\u1ea5t x\u1eed l\u00fd v\u00e0 \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a k\u1ebft qu\u1ea3 ph\u00e2n t\u00edch.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ph\u00e2n t\u00edch Intent\/Entity\/Sentiment: ph\u00e1t hi\u1ec7n v\u00e0 th\u00f4ng b\u00e1o nh\u1eefng bi\u1ec3u hi\u1ec7n b\u1ea5t th\u01b0\u1eddng, v\u1ea5n \u0111\u1ec1, scandal m\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tr\u00edch xu\u1ea5t Insight, b\u00e1o c\u00e1o t\u1ef1 \u0111\u1ed9ng: th\u00f4ng qua Entity Classification, h\u1ec7 th\u1ed1ng nh\u1eadn di\u1ec7n nh\u1eefng ch\u1ee7 \u0111\u1ec1 \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp th\u01b0\u1eddng xuy\u00ean v\u00e0 \u0111ang h\u00ecnh th\u00e0nh xu h\u01b0\u1edbng c\u1ee7a c\u1ed9ng \u0111\u1ed3ng m\u1ea1ng.<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_911\" aria-describedby=\"caption-attachment-911\" style=\"width: 778px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-911\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2019\/11\/VNLP-cung-c\u1ea5p-t\u00ednh-n\u0103ng-x\u1eed-l\u00fd-ng\u00f4n-ng\u1eef-t\u1ef1-nhi\u00ean-cho-h\u1ec7-th\u1ed1ng-Social-Listening-hi\u1ec7n-t\u1ea1i..png\" alt=\"VNLP cung c\u1ea5p t\u00ednh n\u0103ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean cho h\u1ec7 th\u1ed1ng Social Listening hi\u1ec7n t\u1ea1i.\" width=\"778\" height=\"380\" srcset=\"https:\/\/emandai.net\/blog\/wp-content\/uploads\/2019\/11\/VNLP-cung-c\u1ea5p-t\u00ednh-n\u0103ng-x\u1eed-l\u00fd-ng\u00f4n-ng\u1eef-t\u1ef1-nhi\u00ean-cho-h\u1ec7-th\u1ed1ng-Social-Listening-hi\u1ec7n-t\u1ea1i..png 778w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2019\/11\/VNLP-cung-c\u1ea5p-t\u00ednh-n\u0103ng-x\u1eed-l\u00fd-ng\u00f4n-ng\u1eef-t\u1ef1-nhi\u00ean-cho-h\u1ec7-th\u1ed1ng-Social-Listening-hi\u1ec7n-t\u1ea1i.-300x147.png 300w, https:\/\/emandai.net\/blog\/wp-content\/uploads\/2019\/11\/VNLP-cung-c\u1ea5p-t\u00ednh-n\u0103ng-x\u1eed-l\u00fd-ng\u00f4n-ng\u1eef-t\u1ef1-nhi\u00ean-cho-h\u1ec7-th\u1ed1ng-Social-Listening-hi\u1ec7n-t\u1ea1i.-768x375.png 768w\" sizes=\"(max-width: 778px) 100vw, 778px\" \/><figcaption id=\"caption-attachment-911\" class=\"wp-caption-text\">VNLP cung c\u1ea5p t\u00ednh n\u0103ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean cho h\u1ec7 th\u1ed1ng Social Listening hi\u1ec7n t\u1ea1i.<\/figcaption><\/figure>\n<h2><span id=\"4_Helpdesk\"><b>4. Helpdesk<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Helpdesk l\u00e0 b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 trong doanh nghi\u1ec7p c\u00f3 vai tr\u00f2 cung c\u1ea5p th\u00f4ng tin v\u00e0 h\u1ed7 tr\u1ee3 nx\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Helpdesk hi\u1ec7n \u0111ang \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u1edf kh\u00e1 nhi\u1ec1u doanh nghi\u1ec7p \u1edf b\u1ed9 ph\u1eadn Customer Service. C\u00e1c ph\u1ea7n m\u1ec1m Helpdesk s\u1ebd h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n th\u00f4ng qua h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00ed ticket. Tuy nhi\u00ean n\u1ebfu kh\u1ed1i l\u01b0\u1ee3ng ticket qu\u00e1 l\u1edbn s\u1ebd d\u1eabn \u0111\u1ebfn nh\u1eefng v\u1ea5n \u0111\u1ec1 nh\u01b0:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Nh\u00e2n vi\u00ean kh\u00f4ng th\u1ec3 x\u1eed l\u00fd \u0111\u01b0\u1ee3c t\u1ea5t c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Kh\u00f4ng nh\u1eadn di\u1ec7n \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c \u01b0u ti\u00ean x\u1eed l\u00fd.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Nh\u00e2n vi\u00ean x\u1eed l\u00fd kh\u00f4ng \u0111\u00fang chuy\u00ean m\u00f4n.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">M\u1ea5t nhi\u1ec1u th\u1eddi gian x\u1eed l\u00fd nh\u1eefng v\u1ea5n \u0111\u1ec1 l\u1eb7p l\u1ea1i.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">C\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean thu\u1ea7n Vi\u1ec7t c\u00f3 th\u1ec3 gi\u00fap \u00edch \u0111\u01b0\u1ee3c cho h\u1ec7 th\u1ed1ng Helpdesk c\u1ee7a doanh nghi\u1ec7p v\u1edbi nh\u1eefng t\u00ednh n\u0103ng nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">T\u1ef1 \u0111\u1ed9ng ph\u00e2n t\u00edch y\u00eau c\u1ea7u v\u1edbi c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean ti\u1ebfng Vi\u1ec7t sau \u0111\u00f3 ph\u00e2n lo\u1ea1i, \u01b0u ti\u00ean y\u00eau c\u1ea7u d\u1ef1a tr\u00ean ph\u00e2n t\u00edch c\u1ea3m x\u00fac (Sentiment Analytics).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">T\u1ef1 \u0111\u1ed9ng \u0111\u1ecbnh tuy\u1ebfn y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ebfn nh\u00e2n vi\u00ean c\u00f3 \u0111\u00fang chuy\u00ean m\u00f4n.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 ph\u1ea3n h\u1ed3i nhanh y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0110\u1eebng \u0111\u1ec3 kh\u00e1ch h\u00e0ng quay l\u01b0ng v\u1edbi doanh nghi\u1ec7p b\u1ea1n \u0111\u1ec3 t\u00ecm \u0111\u1ebfn nh\u1eefng d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n. H\u00e3y chu\u1ea9n b\u1ecb nh\u1eefng c\u00f4ng c\u1ee5 \u0111\u1ec3 mang l\u1ea1i cho kh\u00e1ch h\u00e0ng m\u1ed9t d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng nh\u1ea5t.<\/span><\/p>\n<h2><span id=\"5_Document_Management_System\"><b>5. Document Management System<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Nhi\u1ec1u doanh nghi\u1ec7p \u0111ang \u0111au \u0111\u1ea7u v\u1edbi vi\u1ec7c t\u00ecm ki\u1ebfm th\u00f4ng tin gi\u1eefa h\u00e0ng v\u1ea1n v\u0103n b\u1ea3n \u0111\u01b0\u1ee3c in \u1ea5n, l\u01b0u tr\u1eef. B\u00ean c\u1ea1nh \u0111\u00f3 vi\u1ec7c kh\u00f4ng ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng in \u1ea5n c\u1ee7a doanh nghi\u1ec7p s\u1ebd d\u1eabn \u0111\u1ebfn l\u00e3ng ph\u00ed gi\u1ea5y in.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Doanh nghi\u1ec7p ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c \u0111\u1ebfn <\/span><b>80% th\u1eddi gian t\u00ecm ki\u1ebfm t\u00e0i li\u1ec7u\/v\u0103n b\u1ea3n<\/b><span style=\"font-weight: 400;\"> \u0111\u1ed3ng th\u1eddi ki\u1ec3m so\u00e1t ch\u1eb7t ch\u1ebb ho\u1ea1t \u0111\u1ed9ng in \u1ea5n trong doanh nghi\u1ec7p v\u1edbi h\u1ec7 th\u1ed1ng Document Management.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t s\u1ed1 t\u00ednh n\u0103ng c\u1ee7a h\u1ec7 th\u1ed1ng Document Management c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ph\u00e2n t\u00edch n\u1ed9i dung: \u1ee9ng d\u1ee5ng NLP v\u00e0 AI trong ph\u00e2n t\u00edch n\u1ed9i dung v\u0103n b\u1ea3n.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">T\u00f3m l\u01b0\u1ee3t n\u1ed9i dung: tr\u00edch xu\u1ea5t nh\u1eefng n\u1ed9i dung quan tr\u1ecdng gi\u00fap qu\u1ea3n l\u00ed v\u00e0 h\u1ed7 tr\u1ee3 truy xu\u1ea5t nhanh ch\u00f3ng.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">B\u1ed5 sung n\u1ed9i dung: cho ph\u00e9p truy c\u1eadp v\u00e0o v\u0103n b\u1ea3n tr\u1ef1c tuy\u1ebfn, b\u1ed5 sung th\u00f4ng tin, m\u00e3 code m\u00e0 kh\u00f4ng c\u1ea7n file g\u1ed1c.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ph\u00e2n lo\u1ea1i n\u1ed9i dung: ph\u00e2n lo\u1ea1i v\u0103n b\u1ea3n theo n\u1ed9i dung ch\u00ednh, gi\u00fap s\u1eafp x\u1ebfp v\u00e0 tr\u00edch xu\u1ea5t d\u1ec5 d\u00e0ng nhanh ch\u00f3ng.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">M\u00e3 h\u00f3a ch\u1ee7 \u0111\u1ec1: chuy\u1ec3n \u0111\u1ed5i ch\u1ee7 \u0111\u1ec1 d\u01b0\u1edbi d\u1ea1ng QR code\/barcode ph\u1ee5c v\u1ee5 cho vi\u1ec7c qu\u1ea3n l\u00ed, tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u\/v\u0103n b\u1ea3n in \u1ea5n.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng Document Management c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i v\u1edbi m\u00e1y in v\u1eadt l\u00ed hi\u1ec7n t\u1ea1i c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 s\u1eed d\u1ee5ng nh\u1eefng t\u00ednh n\u0103ng tr\u00ean. \u1ee8ng d\u1ee5ng cao cho h\u1ea7u h\u1ebft doanh nghi\u1ec7p th\u01b0\u1eddng xuy\u00ean in \u1ea5n v\u00e0 l\u01b0u tr\u1eef v\u1edbi kh\u1ed1i l\u01b0\u1ee3ng l\u1edbn.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5 g\u1ee3i \u00fd \u1ee9ng d\u1ee5ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean thu\u1ea7n Vi\u1ec7t tr\u00ean c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u0111\u01b0\u1ee3c cho nhi\u1ec1u lo\u1ea1i h\u00ecnh doanh nghi\u1ec7p. L\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb ti\u00ean phong ph\u00e1t tri\u1ec3n gi\u1ea3i ph\u00e1p AI cho doanh nghi\u1ec7p v\u1eeba v\u00e0 l\u1edbn, EM&amp;AI cung c\u1ea5p m\u1ed9t h\u1ec7 th\u1ed1ng AI to\u00e0n di\u1ec7n \u0111\u1ea3m b\u1ea3o doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ef1 hu\u1ea5n luy\u1ec7n v\u00e0 \u0111\u1ea1o t\u1ea1o m\u00f4 h\u00ecnh AI ri\u00eang, ph\u00f9 h\u1ee3p v\u1edbi \u0111\u1eb7c th\u00f9 c\u1ee7a t\u1eebng doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean kh\u00f4ng c\u00f2n l\u00e0 thu\u1eadt ng\u1eef qu\u00e1 xa l\u1ea1 &#8230;.<\/p>\n","protected":false},"author":2,"featured_media":936,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[104,108],"tags":[203,193],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/730"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=730"}],"version-history":[{"count":28,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/730\/revisions"}],"predecessor-version":[{"id":4883,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/730\/revisions\/4883"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/936"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=730"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=730"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}