{"id":795,"date":"2019-12-02T08:41:58","date_gmt":"2019-12-02T08:41:58","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=795"},"modified":"2020-09-08T02:43:52","modified_gmt":"2020-09-08T02:43:52","slug":"em-ai-virtual-agent-for-banking-to-enhance-customer-experience","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/en\/em-ai-virtual-agent-for-banking-to-enhance-customer-experience\/","title":{"rendered":"EM&#038; AI VIRTUAL AGENT FOR BANKING TO ENHANCE CUSTOMER EXPERIENCE"},"content":{"rendered":"<p>The Bank always faces hundreds of questions &amp; daily service requests from customers. However, they always want to experience the service quickly, conveniently and personalized. Despite of the application of information system &amp; modern customer relationship system, the handling by the consulting staff still faces many problems that make customers unhappy:<\/p>\n<p>\u25b6 Do not handle issues outside working hours<br \/>\n\u25b6 Emergency issues are not dealt with immediately<br \/>\n\u25b6 Slowly response time<br \/>\n\u25b6 Cumbersome transaction procedures<\/p>\n<p>The development of artificial intelligence technology brings &#8220;automation&#8221; solutions in transactions, processing daily service requests at banks. Especially from 2019, the digitalization of the bank is happening very fast. They replace over 90% of daily financial transactions with digital technologies or channels. According to Gartner research, by 2030, AI applications will help banks cut down the operating costs by 22%, saving up to 1 trillion USD. One of the most popular AI applications today is the Virtual Agent &#8211; Virtual Customer Care Assistant for banks.<\/p>\n<p>With the foundation of Vietnamese natural language processing technology VNLP, EM&amp;AI Virtual Assistant (EM&amp;AI Virtual Agent) provides solutions to interact with customers anytime, anywhere and enhance service experience. EM&amp;AI Virtual Agent as a brand ambassador, financial advisor to customers as quickly as training a new employee.<\/p>\n<p>Experience EM&amp;AI Virtual Agent for Banking<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/2mii6hooxus\" width=\"834\" height=\"400\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><strong><em>Powered by EM&amp;AI<\/em><\/strong><\/p>\n<p><span class=\"_5mfr\"><span class=\"_6qdm\">\u2139\ufe0f<\/span><\/span>\u00a0Hotline: 0934 312 345<br \/>\n<span class=\"_5mfr\"><span class=\"_6qdm\">\u2139\ufe0f<\/span><\/span>\u00a0Email: contact@vnlp.ai<br \/>\n<span class=\"_5mfr\"><span class=\"_6qdm\">\u2139\ufe0f<\/span><\/span>\u00a0Address: 7th floor, Duong Viet Building, 30 Nguyen Huu Tho, Danang, Vietnam<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Bank always faces hundreds of questions &amp; daily service requests from customers. However, they&#8230;<\/p>\n","protected":false},"author":2,"featured_media":937,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[331],"tags":[227,229,225,222],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/795"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=795"}],"version-history":[{"count":1,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/795\/revisions"}],"predecessor-version":[{"id":796,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/795\/revisions\/796"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/937"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=795"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=795"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}