{"id":855,"date":"2020-01-02T08:35:14","date_gmt":"2020-01-02T08:35:14","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=855"},"modified":"2025-01-07T10:18:08","modified_gmt":"2025-01-07T10:18:08","slug":"3-ly-do-chatbot-ai-chinh-phuc-ngan-hang-lan-khach-hang","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/3-ly-do-chatbot-ai-chinh-phuc-ngan-hang-lan-khach-hang\/","title":{"rendered":"3 l\u00ed do chatbot \u0111\u00e0m tho\u1ea1i AI chinh ph\u1ee5c ng\u00e2n h\u00e0ng l\u1eabn kh\u00e1ch h\u00e0ng."},"content":{"rendered":"<p><a href=\"http:\/\/emandai.net\/virtual-agent-2\/\">Chatbot trong ng\u00e2n h\u00e0ng<\/a> kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. Tr\u01b0\u1edbc \u0111\u00e2y, khi c\u00f3 ai \u0111\u00f3 g\u1ecdi cho ng\u00e2n h\u00e0ng c\u1ee7a b\u1ea1n ho\u1eb7c s\u1eed d\u1ee5ng t\u00ednh n\u0103ng tr\u00f2 chuy\u1ec7n t\u1ee9c th\u1eddi ho\u1eb7c gi\u1ecdng n\u00f3i \u0111\u1ec3 nh\u1eafn tin. C\u00e1c bot d\u1ef1a tr\u00ean thu\u1eadt ng\u1eef kh\u00e1ch h\u00e0ng \u0111\u00e3 s\u1eed d\u1ee5ng, gi\u1ecdng n\u00f3i ho\u1eb7c \u00e2m l\u01b0\u1ee3ng c\u1ee7a gi\u1ecdng n\u00f3i \u0111\u1ec3 \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi ngay l\u1eadp t\u1ee9c. Tuy nhi\u00ean \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi n\u00e0y \u0111\u00f4i khi v\u1eabn ch\u01b0a l\u00e0m h\u00e0i l\u00f2ng \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng.<\/p>\n<p>Nh\u01b0ng nh\u1eefng ng\u00e0y doanh nghi\u1ec7p kh\u00f4ng tin t\u01b0\u1edfng chatbot ng\u00e2n h\u00e0ng s\u1eafp k\u1ebft th\u00fac. Nh\u1edd v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a d\u1eef li\u1ec7u v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI), m\u1ed9t k\u1ef7 nguy\u00ean m\u1edbi c\u1ee7a <a href=\"http:\/\/emandai.net\/virtual-agent-2\/\">chatbot ng\u00e2n h\u00e0ng<\/a> h\u1ed9i tho\u1ea1i tinh vi \u0111ang trao quy\u1ec1n cho kh\u00e1ch h\u00e0ng v\u1edbi d\u1ecbch v\u1ee5 t\u1ef1 ph\u1ee5c v\u1ee5 li\u1ec1n m\u1ea1ch m\u00e0 c\u00e1c ng\u00e2n h\u00e0ng \u0111ang mong mu\u1ed1n cung c\u1ea5p.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 ba l\u00fd do l\u00e0n s\u00f3ng <a href=\"http:\/\/emandai.net\/virtual-agent-2\/\">chatbot ng\u00e2n h\u00e0ng h\u1ed9i tho\u1ea1i AI<\/a> l\u00e0 \u0111\u00e3 m\u1edf ra k\u1ef7 nguy\u00ean m\u1edbi cho ng\u00e0nh ng\u00e2n h\u00e0ng v\u00e0 chinh ph\u1ee5c kh\u00e1ch h\u00e0ng.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-856 aligncenter\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/01\/chatbot-ngan-hang.jpg\" alt=\"\" width=\"778\" height=\"400\" \/><\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Chatbot_ngan_hang_8211_Tu_dong_hoa_moi_luc_moi_noi\"><span class=\"toc_number toc_depth_1\">1<\/span> Chatbot ng\u00e2n h\u00e0ng &#8211; T\u1ef1 \u0111\u1ed9ng h\u00f3a m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i<\/a><\/li><li><a href=\"#Chatbot_ngan_hang_8211_Gia_tang_trai_nghiem_khach_hang_da_kenh\"><span class=\"toc_number toc_depth_1\">2<\/span> Chatbot ng\u00e2n h\u00e0ng &#8211; Gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/a><\/li><li><a href=\"#Chatbot_hoi_thoai_AI_da_nhiem_hon_moi_ngay\"><span class=\"toc_number toc_depth_1\">3<\/span> Chatbot h\u1ed9i tho\u1ea1i AI \u0111a nhi\u1ec7m h\u01a1n m\u1ed7i ng\u00e0y<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Chatbot_ngan_hang_8211_Tu_dong_hoa_moi_luc_moi_noi\"><strong>Chatbot ng\u00e2n h\u00e0ng &#8211; T\u1ef1 \u0111\u1ed9ng h\u00f3a m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i<\/strong><\/span><\/h2>\n<p>S\u1ef1 tr\u1ed7i d\u1eady c\u1ee7a chatbot ng\u00e2n h\u00e0ng \u0111\u00e0m tho\u1ea1i l\u00e0 m\u1ed9t ti\u1ebfn b\u1ed9 t\u1ef1 nhi\u00ean \u0111\u1ed1i v\u1edbi h\u00e0ng tri\u1ec7u ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e2n h\u00e0ng hi\u1ec7n \u0111ang d\u1ef1a v\u00e0o c\u00e1c \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 tho\u1ea3i m\u00e1i y\u00eau c\u1ea7u s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a Siri ho\u1eb7c Alex. Chatbot trong ng\u00e2n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c Bank of America, Wells Fargo v\u00e0 Capitol One s\u1eed d\u1ee5ng trong m\u1ed9t v\u00e0i n\u0103m ; c\u00e1c chatbot t\u1ef1 \u0111\u1ed9ng n\u00e0y \u0111\u1ec1u c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 t\u1eeb ki\u1ec3m tra s\u1ed1 d\u01b0 t\u00e0i kho\u1ea3n \u0111\u1ebfn cung c\u1ea5p cho ng\u01b0\u1eddi d\u00f9ng c\u00e1c \u0111\u1ec1 xu\u1ea5t v\u1ec1 c\u00e1ch ti\u1ebft ki\u1ec7m ti\u1ec1n.<\/p>\n<p>Nh\u01b0ng chatbot ng\u00e2n h\u00e0ng \u0111\u00e0m tho\u1ea1i \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y b\u1edfi AI th\u00ec tinh vi h\u01a1n nhi\u1ec1u. N\u00f3 c\u00f3 kh\u1ea3 n\u0103ng cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a cao cho kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 s\u1ef1 hi\u1ec3u bi\u1ebft theo c\u1ea3m x\u00fac v\u00e0 b\u1ed1i c\u1ea3nh m\u00e0 tr\u01b0\u1edbc \u0111\u00e2y ch\u1ec9 c\u00f3 con ng\u01b0\u1eddi m\u1edbi c\u00f3 th\u1ec3 cung c\u1ea5p.<\/p>\n<p>\u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng ng\u00e2n h\u00e0ng di \u0111\u1ed9ng, chatbot ng\u00e2n h\u00e0ng \u0111\u00e0m tho\u1ea1i th\u1eadm ch\u00ed c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng trong th\u1eddi gian th\u1ef1c. \u0110i du l\u1ecbch n\u01b0\u1edbc ngo\u00e0i v\u00e0 mu\u1ed1n bi\u1ebft li\u1ec7u b\u1ea1n c\u00f3 b\u1ecb t\u00ednh ph\u00ed s\u1eed d\u1ee5ng m\u1ed9t th\u1ebb t\u00edn d\u1ee5ng n\u00e0o \u0111\u00f3 kh\u00f4ng? V\u1edbi d\u1ecbch v\u1ee5 ng\u00e2n h\u00e0ng \u0111\u00e0m tho\u1ea1i, b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n:<em> &#8220;T\u00f4i s\u1ebd b\u1ecb t\u00ednh th\u00eam ph\u00ed n\u1ebfu t\u00f4i thanh to\u00e1n b\u1eb1ng th\u1ebb n\u00e0y ch\u1ee9?<\/em>&#8221; B\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i ti\u1ebft l\u1ed9 th\u00eam chi ti\u1ebft.<\/p>\n<h2><span id=\"Chatbot_ngan_hang_8211_Gia_tang_trai_nghiem_khach_hang_da_kenh\"><strong>Chatbot ng\u00e2n h\u00e0ng &#8211; Gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/strong><\/span><\/h2>\n<p>M\u1eb7c d\u00f9 g\u1ea7n 75% t\u1ea5t c\u1ea3 c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c ng\u00e2n h\u00e0ng hi\u1ec7n \u0111ang di\u1ec5n ra tr\u00ean m\u00f4i tr\u01b0\u1eddng tr\u1ef1c tuy\u1ebfn ho\u1eb7c tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng, th\u00ec theo kh\u1ea3o s\u00e1t v\u1ec1 hi\u1ec7u su\u1ea5t ch\u1ed1ng l\u1ea1i mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng (PACE) n\u0103m 2019 c\u1ee7a FIS, c\u00e1c ng\u00e2n h\u00e0ng v\u1eabn cung c\u1ea5p cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m \u0111a k\u00eanh th\u00f4ng qua c\u00e1c chi nh\u00e1nh, giao d\u1ecbch vi\u00ean, \u0111i\u1ec7n tho\u1ea1i, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng , tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp, email, ng\u00e2n h\u00e0ng tr\u1ef1c tuy\u1ebfn, ki\u1ed1t, ATM v\u00e0 chi nh\u00e1nh b\u00e1n l\u1ebb t\u1ea1i c\u1eeda h\u00e0ng.<\/p>\n<p>C\u00e1c ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 kh\u00f3 khai th\u00e1c v\u00e0 \u00e1p d\u1ee5ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh n\u00e0y v\u00e0 \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 ng\u01b0\u1eddi, \u0111\u00e3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng r\u1eddi r\u1ea1c.<\/p>\n<p>Ng\u00e2n h\u00e0ng \u0111\u00e0m tho\u1ea1i AI trao quy\u1ec1n cho c\u00e1c ng\u00e2n h\u00e0ng gi\u1ea3m thi\u1ec3u k\u1ebft n\u1ed1i c\u1ee7a c\u00e1c k\u00eanh n\u00e0o m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng. L\u00e0 ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u chi\u1ebfn l\u01b0\u1ee3c ng\u00e2n h\u00e0ng c\u1ee7a FIS, Andrew Beatty, g\u1ea7n \u0111\u00e2y \u0111\u00e3 \u0111\u01b0a ra nh\u1eadn \u0111\u1ecbnh r\u1eb1ng c\u00e1c ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 tri\u1ec3n khai chatbot tr\u00ean nhi\u1ec1u k\u00eanh, v\u1edbi kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd t\u1eadp trung. Ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 trao quy\u1ec1n cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh t\u1ef1 th\u1ef1c hi\u1ec7n nh\u1eefng g\u00ec h\u1ecd mu\u1ed1n, b\u1ea5t k\u1ec3 k\u00eanh n\u00e0o, theo c\u00e1ch ch\u00ednh x\u00e1c nh\u1ea5t, ph\u00f9 h\u1ee3p nh\u1ea5t theo ng\u1eef c\u1ea3nh c\u00f3 th\u1ec3.<\/p>\n<h2><span id=\"Chatbot_hoi_thoai_AI_da_nhiem_hon_moi_ngay\"><strong>Chatbot h\u1ed9i tho\u1ea1i AI \u0111a nhi\u1ec7m h\u01a1n m\u1ed7i ng\u00e0y<\/strong><\/span><\/h2>\n<p>Ng\u01b0\u1eddi ti\u00eau d\u00f9ng li\u00ean h\u1ec7 v\u1edbi m\u1ed9t ng\u00e2n h\u00e0ng khi h\u1ecd mu\u1ed1n t\u00ecm hi\u1ec3u th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00e1c t\u00ecnh hu\u1ed1ng li\u00ean quan \u0111\u1ebfn h\u1ecd. Chatbots trong ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng m\u1ed9t s\u1ed1 nhu c\u1ea7u n\u00e0y, nh\u01b0ng c\u00e1c ng\u00e2n h\u00e0ng \u0111\u1ea7u t\u01b0 v\u00e0o chatbot h\u1ed9i tho\u1ea1i AI s\u1ebd t\u0103ng s\u1ef1 tinh t\u1ebf v\u00e0 trao quy\u1ec1n cho kh\u00e1ch h\u00e0ng h\u01a1n \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 gi\u00fap \u0111\u1ee1 b\u1ea5t c\u1ee9 khi n\u00e0o h\u1ecd c\u00f3 nhu c\u1ea7u.<\/p>\n<p>Xem x\u00e9t \u0111\u01a1n \u0111\u0103ng k\u00fd th\u1ebf ch\u1ea5p: Nhi\u1ec1u chatbot trong ng\u00e2n h\u00e0ng \u0111\u00e3 c\u00f3 kh\u1ea3 n\u0103ng cung c\u1ea5p th\u00f4ng tin v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m th\u1ebf ch\u1ea5p c\u1ee7a ng\u00e2n h\u00e0ng v\u00e0 h\u01b0\u1edbng d\u1eabn v\u1ec1 c\u00e1ch b\u1eaft \u0111\u1ea7u quy tr\u00ecnh.\u00a0Nh\u01b0ng c\u00e2u h\u1ecfi v\u1ec1 vi\u1ec7c li\u1ec7u thu nh\u1eadp, n\u1ee3, \u0111i\u1ec3m t\u00edn d\u1ee5ng c\u00f3 \u0111\u01b0\u1ee3c coi l\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n cho m\u1ed9t s\u1ed1 lo\u1ea1i s\u1ea3n ph\u1ea9m th\u1ebf ch\u1ea5p nh\u1ea5t \u0111\u1ecbnh, ho\u1eb7c \u1edf m\u1ee9c n\u00e0o ho\u1eb7c cho s\u1ed1 ti\u1ec1n cho vay c\u00f2n l\u1ea1i.<\/p>\n<p>\u0110\u01b0\u1ee3c k\u00edch ho\u1ea1t b\u1edfi chatbot ng\u00e2n h\u00e0ng \u0111\u00e0m tho\u1ea1i AI, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i v\u1edbi ch\u1ee9c n\u0103ng tr\u00f2 chuy\u1ec7n tr\u00ean \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng c\u1ee7a ng\u00e2n h\u00e0ng, kh\u1edfi t\u1ea1o m\u1ed9t bi\u1ec3u m\u1eabu t\u1ef1 \u0111\u1ed9ng v\u1edbi t\u1ea5t c\u1ea3 th\u00f4ng tin m\u00e0 ng\u00e2n h\u00e0ng c\u00f3 v\u1ec1 t\u00e0i ch\u00ednh c\u1ee7a m\u00ecnh v\u00e0 nh\u1eadn h\u01b0\u1edbng d\u1eabn theo th\u1eddi gian th\u1ef1c v\u1ec1 c\u00e1c t\u00f9y ch\u1ecdn th\u1ebf ch\u1ea5p c\u1ee7a m\u00ecnh, d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 v\u00e0 t\u00ecnh h\u00ecnh t\u00e0i ch\u00ednh.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-857 aligncenter\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/01\/CB-ng\u00e2n-h\u00e0ng.jpg\" alt=\"\" width=\"778\" height=\"400\" \/><\/p>\n<p>C\u00f4ng ngh\u1ec7 th\u00fac \u0111\u1ea9y c\u00e1 nh\u00e2n h\u00f3a, v\u00e0 c\u00f9ng v\u1edbi s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a d\u1eef li\u1ec7u, chatbot ng\u00e2n h\u00e0ng \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean n\u1ec1n t\u1ea3ng AI \u0111\u00e3 l\u00e0m cho n\u00f3 ng\u00e0y c\u00e0ng ch\u00ednh x\u00e1c h\u01a1n v\u00e0 th\u00fac \u0111\u1ea9y ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1eed d\u1ee5ng nhi\u1ec1u h\u01a1n. Chatbot ng\u00e2n h\u00e0ng \u0111ang \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c theo th\u1eddi gian. C\u00e1c ng\u00e2n h\u00e0ng kh\u00f4ng \u0111\u1ea7u t\u01b0 v\u00e0o chabot ng\u00e2n h\u00e0ng \u0111\u00e0m tho\u1ea1i\u00a0 AI \u0111\u1ec3 th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng t\u1ef1 ph\u1ee5c v\u1ee5 ho\u00e0n to\u00e0n, gi\u1ea3m thi\u1ec3u chi ph\u00ed hay \u0111\u1ec3 tr\u00e1nh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng m\u00e0 \u0111ang s\u1eed d\u1ee5ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1ch trao quy\u1ec1n cho kh\u00e1ch h\u00e0ng t\u1ef1 tr\u1ea3i nghi\u1ec7m theo c\u00e1ch h\u1ecd mu\u1ed1n v\u00e0 k\u1ebft n\u1ed1i v\u1edbi ng\u00e2n h\u00e0ng theo c\u00e1ch c\u1ee7a ri\u00eang h\u1ecd.<\/p>\n<ul>\n<li><em>Xem th\u00eam gi\u1ea3i ph\u00e1p chatbot h\u1ed9i tho\u1ea1i EM&amp;AI \u1edf <a href=\"http:\/\/emandai.net\/virtual-agent-2\/\">\u0111\u00e2y<\/a><\/em><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbot trong ng\u00e2n h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u&#8230;<\/p>\n","protected":false},"author":2,"featured_media":991,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[348],"tags":[258,242,260,181,262],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/855"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=855"}],"version-history":[{"count":11,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/855\/revisions"}],"predecessor-version":[{"id":992,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/855\/revisions\/992"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/991"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=855"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}