{"id":962,"date":"2020-02-13T04:30:55","date_gmt":"2020-02-13T04:30:55","guid":{"rendered":"http:\/\/emandai.net\/blog\/?p=962"},"modified":"2025-01-07T09:41:54","modified_gmt":"2025-01-07T09:41:54","slug":"trai-nghiem-khach-hang-lien-mach-voi-giai-phap-tu-dong-hoa-tong-dai","status":"publish","type":"post","link":"https:\/\/emandai.net\/blog\/vi\/trai-nghiem-khach-hang-lien-mach-voi-giai-phap-tu-dong-hoa-tong-dai\/","title":{"rendered":"TR\u1ea2I NGHI\u1ec6M KH\u00c1CH H\u00c0NG LI\u1ec0N M\u1ea0CH V\u1edaI GI\u1ea2I PH\u00c1P T\u1ed4NG \u0110\u00c0I T\u1ef0 \u0110\u1ed8NG H\u00d3A"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">N\u1ec1n kinh t\u1ebf tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111ang d\u1ef1a v\u00e0o t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u1ec3 cung c\u1ea5p c\u00e1c t\u01b0\u01a1ng t\u00e1c th\u1eddi gian th\u1ef1c nh\u01b0 kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i m\u00e0 kh\u00f4ng c\u1ea7n nhi\u1ec1u nh\u00e2n vi\u00ean.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u1ea1n c\u00f3 bi\u1ebft 86% kh\u00e1ch h\u00e0ng s\u1eb5n s\u00e0ng thanh to\u00e1n nhi\u1ec1u h\u01a1n \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c TR\u1ea2I NGHI\u1ec6M T\u1ed0T NH\u1ea4T.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cung c\u1ea5p m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi l\u00e0 ch\u00eca kh\u00f3a quan tr\u1ecdng \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00ec v\u1eady doanh nghi\u1ec7p c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y doanh s\u1ed1, gia t\u0103ng gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 l\u1ee3i nhu\u1eadn.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Trung t\u00e2m t\u1ed5ng \u0111\u00e0i ch\u00ednh l\u00e0 \u0111i\u1ec3m ti\u1ebfp x\u00fac ch\u00ednh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p v\u00ec th\u1ebf mang \u0111\u1ebfn m\u1ed9t tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch ngay giai \u0111o\u1ea1n n\u00e0y l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft. V\u00ed d\u1ee5, kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i m\u1ed9t tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a v\u00e0 gi\u1ea3i quy\u1ebft nhu c\u1ea7u c\u1ea7n ph\u00f9 h\u1ee3p v\u1edbi s\u1edf th\u00edch v\u00e0 l\u1ecbch s\u1eed mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 x\u1eed l\u00fd r\u1ea5t nhi\u1ec1u d\u1eef li\u1ec7u c\u00f9ng m\u1ed9t l\u00fac \u0111\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p nh\u1ea5t?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u1edd v\u00e0o \u1ee9ng d\u1ee5ng c\u1ee7a c\u00f4ng ngh\u1ec7 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (Artificial Intelligence) <a href=\"http:\/\/emandai.net\/vi\/virtual-cc-evaluator\/\">t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng h\u00f3a<\/a> \u0111\u00e3 c\u00f3 th\u1ebf mang \u0111\u1ebfn m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng li\u1ec1n m\u1ea1ch v\u00e0 hi\u1ec7u qu\u1ea3 chi ph\u00ed.<\/span><\/p>\n<div id=\"toc_container\" class=\"toc_white no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Ung_dung_AI_vao_Tu_dong_hoa_tong_dai_nhu_the_nao\"><span class=\"toc_number toc_depth_1\">1<\/span> \u1ee8ng d\u1ee5ng AI v\u00e0o T\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i nh\u01b0 th\u1ebf n\u00e0o?<\/a><\/li><li><a href=\"#Self-Service_Chatbot\"><span class=\"toc_number toc_depth_1\">2<\/span> Self-Service Chatbot\u00a0<\/a><\/li><li><a href=\"#Tan_dung_RPA_Robotic_Process_Automation_tu_dong_hoa_quy_trinh\"><span class=\"toc_number toc_depth_1\">3<\/span> T\u1eadn d\u1ee5ng RPA (Robotic Process Automation) t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh<\/a><\/li><li><a href=\"#Du_bao_hanh_vi_khach_hang\"><span class=\"toc_number toc_depth_1\">4<\/span> D\u1ef1 b\u00e1o h\u00e0nh vi kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#Danh_gia_tong_dai_tu_dong_hoa_giup_dam_bao_chat_luong_cuoc_goi\"><span class=\"toc_number toc_depth_1\">5<\/span> \u0110\u00e1nh gi\u00e1 t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng h\u00f3a gi\u00fap \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi\u00a0<\/a><\/li><li><a href=\"#Phan_ket_luan\"><span class=\"toc_number toc_depth_1\">6<\/span> Ph\u1ea7n k\u1ebft lu\u1eadn<\/a><\/li><\/ul><\/div>\n<h2><span id=\"Ung_dung_AI_vao_Tu_dong_hoa_tong_dai_nhu_the_nao\"><b>\u1ee8ng d\u1ee5ng AI v\u00e0o T\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed5ng \u0111\u00e0i nh\u01b0 th\u1ebf n\u00e0o?<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Trung t\u00e2m cu\u1ed9c g\u1ecdi \u0111ang \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 m\u1edbi nh\u1ea5t \u0111\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c m\u1edbi \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">N\u1ec1n t\u1ea3ng m\u1ea1nh m\u1ebd v\u00e0 t\u00ednh s\u1eb5n c\u00f3 c\u1ee7a d\u1eef li\u1ec7u ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u00e0m cho vi\u1ec7c \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong b\u00e1n h\u00e0ng, ti\u1ebfp th\u1ecb v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean kh\u1ea3 thi v\u00e0 hi\u1ec7u qu\u1ea3 v\u1ec1 chi ph\u00ed.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vi\u1ec7c \u00e1p d\u1ee5ng API cho ph\u00e9p AI k\u1ebft n\u1ed1i c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 \u1ee9ng d\u1ee5ng kh\u00e1c nhau \u0111\u1ec3 m\u1ed9t c\u00f4ng ty c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh v\u00e0 \u0111\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 d\u1ef1a tr\u00ean AI, nh\u01b0 h\u1ecdc m\u00e1y v\u00e0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, cho ph\u00e9p doanh nghi\u1ec7p t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi <a href=\"http:\/\/emandai.net\/vi\/virtual-cc-evaluator\/\">t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng h\u00f3a<\/a>.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">D\u01b0\u1edbi d\u00e2y l\u00e0 nh\u1eefng c\u00e1ch th\u1ee9c m\u00e0 trung t\u00e2m cu\u1ed9c g\u1ecdi c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng hi\u1ec7u qu\u1ea3 AI v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a.<\/span><\/p>\n<h2><span id=\"Self-Service_Chatbot\"><b>Self-Service Chatbot\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">67% s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi trong m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ec9 ra r\u1eb1ng h\u1ecd th\u00edch t\u1ef1 ph\u1ee5c v\u1ee5 h\u01a1n l\u00e0 n\u00f3i chuy\u1ec7n v\u1edbi m\u1ed9t nh\u00e2n vi\u00ean. C\u00e1c trung t\u00e2m li\u00ean l\u1ea1c c\u00f3 th\u1ec3 k\u1ebft h\u1ee3p c\u00e1c bot h\u1ed7 tr\u1ee3 AI, s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 h\u1ecdc m\u00e1y v\u00e0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng t\u1ef1 ph\u1ee5c v\u1ee5.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u1eb7c d\u00f9 c\u00e1c bot c\u00f3 th\u1ec3 ho\u00e0n to\u00e0n \u0111\u1ea3m nh\u1eadn c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a con ng\u01b0\u1eddi, nh\u01b0ng ch\u00fang ho\u1ea1t \u0111\u1ed9ng t\u1ed1t nh\u1ea5t cho vi\u1ec7c h\u1ed7 tr\u1ee3 c\u1ea5p \u0111\u1ea7u ti\u00ean v\u00e0 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p (FAQ), v\u00ec v\u1eady nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n. K\u1ebft qu\u1ea3 l\u00e0, doanh nghi\u1ec7p c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1edd v\u00e0 gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng ph\u1ea3i th\u00eam m\u1ed9t kho\u1ea3n chi ph\u00ed n\u00e0o. Ph\u00e1t tri\u1ec3n chatbot cho c\u1ea3 chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c quan tr\u1ecdng trong n\u1ec1n kinh t\u1ebf tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7n nay.\u00a0<\/span><\/p>\n<figure id=\"attachment_965\" aria-describedby=\"caption-attachment-965\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-965\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/02\/00.png\" alt=\"Chatbot h\u1ed7 tr\u1ee3 x\u1eed l\u00fd c\u00e1c task vi\u1ec7c l\u1eb7p l\u1ea1i &amp; gi\u00fap nh\u00e2n vi\u00ean t\u1eadp trung x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p\" width=\"800\" height=\"533\" \/><figcaption id=\"caption-attachment-965\" class=\"wp-caption-text\">Chatbot h\u1ed7 tr\u1ee3 x\u1eed l\u00fd c\u00e1c task vi\u1ec7c l\u1eb7p l\u1ea1i &amp; gi\u00fap nh\u00e2n vi\u00ean t\u1eadp trung x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"Tan_dung_RPA_Robotic_Process_Automation_tu_dong_hoa_quy_trinh\"><b>T\u1eadn d\u1ee5ng RPA (Robotic Process Automation) t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">RPA gi\u1ea3m thi\u1ec3u nh\u1eefng task vi\u1ec7c t\u1ed1n th\u1eddi gian v\u00e0 l\u1eb7p l\u1ea1i (v\u00ed d\u1ee5: c\u1eadp nh\u1eadt l\u1ecbch tr\u00ecnh, ngo\u1ea1i l\u1ec7 tu\u00e2n th\u1ee7, x\u1eed l\u00fd tin nh\u1eafn th\u01b0 tho\u1ea1i). N\u00f3 cho ph\u00e9p nh\u00e2n vi\u00ean t\u1eadp trung v\u00e0o c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u00f3 l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 \u0111\u1ea9y nhanh chu k\u1ef3 b\u00e1n h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u1ef1 \u0111\u1ed9ng h\u00f3a c\u0169ng cho ph\u00e9p m\u1ed9t t\u1ed5 ch\u1ee9c ph\u00e2n b\u1ed5 l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng m\u1ed9t c\u00e1ch chi\u1ebfn l\u01b0\u1ee3c h\u01a1n, h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh c\u00f4ng vi\u1ec7c,v\u00e0 t\u0103ng n\u0103ng su\u1ea5t cho nh\u00e2n vi\u00ean. \u0110\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a b\u1eb1ng c\u00e1ch chia theo l\u0129nh v\u1ef1c \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 cho t\u1eebng nh\u00e2n vi\u00ean gi\u00fap t\u1ed1i \u01b0u h\u00f3a ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_964\" aria-describedby=\"caption-attachment-964\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-964\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/02\/01.png\" alt=\"Ngu\u1ed3n: Agence\" width=\"800\" height=\"542\" \/><figcaption id=\"caption-attachment-964\" class=\"wp-caption-text\">Ngu\u1ed3n: Agence<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"Du_bao_hanh_vi_khach_hang\"><b>D\u1ef1 b\u00e1o h\u00e0nh vi kh\u00e1ch h\u00e0ng<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Trung t\u00e2m cu\u1ed9c g\u1ecdi thu th\u1eadp r\u1ea5t nhi\u1ec1u d\u1eef li\u1ec7u c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00e1c c\u00f4ng ngh\u1ec7 \u0111i\u1ec1u khi\u1ec3n b\u1eb1ng AI c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng x\u1eed l\u00fd v\u00e0 ph\u00e2n t\u00edch th\u00f4ng tin theo th\u1eddi gian th\u1ef1c \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 tr\u00edch xu\u1ea5t nh\u1eefng hi\u1ec3u bi\u1ebft \u0111\u1ec3 c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n xu h\u01b0\u1edbng ho\u1eb7c h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ed d\u1ee5, c\u00e1c c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n k\u1ebft qu\u1ea3 ti\u1ec1m n\u0103ng c\u1ee7a c\u00e1c t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean c\u00e1c b\u1ed9 d\u1eef li\u1ec7u hi\u1ec7n c\u00f3 v\u00e0 \u0111\u01b0a ra l\u1eddi khuy\u00ean v\u1ec1 nh\u1eefng c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ph\u00f9 h\u1ee3p \u0111\u1ec3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong m\u1ecdi t\u01b0\u01a1ng t\u00e1c.<\/span><\/p>\n<h2><span id=\"Danh_gia_tong_dai_tu_dong_hoa_giup_dam_bao_chat_luong_cuoc_goi\"><b>\u0110\u00e1nh gi\u00e1<a href=\"http:\/\/emandai.net\/vi\/virtual-cc-evaluator\/\"> t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng h\u00f3a<\/a> gi\u00fap \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi\u00a0<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng \u0111\u00e0i lu\u00f4n l\u00e0 m\u1ed9t th\u00e1ch th\u1ee9c \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p. \u0110\u00e1nh gi\u00e1 th\u1ee7 c\u00f4ng b\u1eb1ng vi\u1ec7c nghe l\u1ea1i h\u00e0ng ng\u00e0n t\u1ec7p ghi \u00e2m cu\u1ed9c g\u1ecdi h\u1ea7u nh\u01b0 l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3. V\u1edbi \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o trong vi\u1ec7c <a href=\"http:\/\/emandai.net\/vi\/virtual-cc-evaluator\/\">t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u00e1nh gi\u00e1 t\u1ed5ng \u0111\u00e0i<\/a> c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p gi\u1ea3m thi\u1ec3u th\u1eddi gian v\u00e0 chi ph\u00ed nh\u00e2n s\u1ef1 b\u00ean c\u1ea1nh \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng k\u1ebft qu\u1ea3 kh\u00e1ch quan \u0111\u00e1nh gi\u00e1 \u0111\u00fang ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i. B\u00ean c\u1ea1nh \u0111\u00f3, \u0110\u00e1nh gi\u00e1 t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng h\u01b0\u1edbng d\u1eabn ph\u00f9 h\u1ee3p v\u00e0o \u0111\u00fang th\u1eddi \u0111i\u1ec3m \u0111\u1ec3 c\u1ea3i thi\u1ec7n c\u00e1ch nh\u00e2n vi\u00ean t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean.<\/span><\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_963\" aria-describedby=\"caption-attachment-963\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-963\" src=\"http:\/\/emandai.net\/blog\/wp-content\/uploads\/2020\/02\/03-1024x626.png\" alt=\"H\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng EM&amp;AI\" width=\"800\" height=\"489\" \/><figcaption id=\"caption-attachment-963\" class=\"wp-caption-text\">H\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng EM&amp;AI<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2><span id=\"Phan_ket_luan\"><b>Ph\u1ea7n k\u1ebft lu\u1eadn<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">AI v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a l\u00e0 nh\u1eefng c\u00f4ng ngh\u1ec7 c\u00f3 gi\u00e1 tr\u1ecb c\u00f3 th\u1ec3 gi\u00fap c\u00e1c trung t\u00e2m cu\u1ed9c g\u1ecdi t\u0103ng hi\u1ec7u qu\u1ea3 chi ph\u00ed b\u00ean c\u1ea1nh \u0111\u00f3 l\u00e0 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng li\u1ec1n m\u1ea1ch \u0111\u1ec3 t\u0103ng doanh s\u1ed1.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tuy nhi\u00ean, AI kh\u00f4ng th\u1ec3 thay th\u1ebf ho\u00e0n to\u00e0n c\u00e1c t\u00e1c nh\u00e2n c\u1ee7a con ng\u01b0\u1eddi. Thay v\u00e0o \u0111\u00f3, n\u00f3 c\u00f3 th\u1ec3 gi\u1ea3i ph\u00f3ng \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n kh\u1ecfi c\u00e1c nhi\u1ec7m v\u1ee5 th\u1ee7 c\u00f4ng v\u00e0 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i l\u00e0m t\u0103ng gi\u00e1 tr\u1ecb cho tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 t\u1eadp trung gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng gi\u00fap th\u00fac \u0111\u1ea9y chuy\u1ec3n \u0111\u1ed5i doanh s\u1ed1 v\u00e0 gia t\u0103ng l\u1ee3i nhu\u1eadn.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8212;-<\/span><\/p>\n<p><span style=\"font-weight: 400;\">EM&amp;AI &#8211; N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng Vi\u1ec7t Nam<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2139\ufe0f<\/span><span style=\"font-weight: 400;\"> Hotline: 0934 312 345<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2139\ufe0f<\/span><span style=\"font-weight: 400;\"> Email: contact@vnlp.ai<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2139\ufe0f<\/span><span style=\"font-weight: 400;\"> Address: 7th floor, Duong Viet Building, 30 Nguyen Huu Tho, Danang, Vietnam<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>N\u1ec1n kinh t\u1ebf tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111ang d\u1ef1a v\u00e0o t\u1ed5ng \u0111\u00e0i t\u1ef1 \u0111\u1ed9ng h\u00f3a&#8230;<\/p>\n","protected":false},"author":2,"featured_media":990,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[605,327,329,483],"tags":[276,278,272,203,244,285,287],"_links":{"self":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/962"}],"collection":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/comments?post=962"}],"version-history":[{"count":6,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/962\/revisions"}],"predecessor-version":[{"id":3664,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/posts\/962\/revisions\/3664"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media\/990"}],"wp:attachment":[{"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/media?parent=962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/categories?post=962"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emandai.net\/blog\/wp-json\/wp\/v2\/tags?post=962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}