EM&AI – AI SELF-SERIVCE PLATFORM

OVERVIEW

Integrate automatic service solutions for enhancing customer experience. Just one click to choose the AI-based platform from EM&AI and our partner.

OVERVIEW

Integrate automatic service solutions for enhancing customer experience. Just one click to choose the AI-based platform from EM&AI and our partner.

MAIN FEATURES

MAIN FEATURES

Powerful NLP Trainning platform

•  Use AI & Machine Learning to understand what user saying
– Intent & Entity Reconigtion
– Identify & process keywords, slans, teencodes, stopwords
– Sentiment analysis
• Retrain base on chat’s history
• Multilingual

Powerful NLP Trainning platform

•  Use AI & Machine Learning to understand what user saying
– Intent & Entity Reconigtion
– Identify & process keywords, slans, teencodes, stopwords
– Sentiment analysis
• Retrain base on chat’s history

• Multilingual
     

Easy-to-use Bot Builder Platform

Context Management: Unlike any other platforms, Virtual Agent’s context management is very easy to use & required no code
Action & Parameter: Utilize relevant data and provide the response related to the actual situation
Multiple type responses: Support video, image, menu, button…
Trigger Notification: Create notification and forward to the right team automatically
Add Webhook & API Integration: To get the data from the database, CRM or other customer tool to deliver contextual answers to users.
Features-Virtual Agent-Easy-bot-platform-respond

Easy-to-use Bot Builder Platform

Context Management: Unlike any other platforms, Virtual Agent’s context management is very easy to use & required no code
Action & Parameter: Utilize relevant data and provide the response related to the actual situation
Multiple type responses: Support video, image, menu, button…
Trigger Notification: Create notification and forward to the right team automatically
Add Webhook & API Integration: To get the data from the database, CRM or other customer tool to deliver contextual answers to users.
Features-Virtual Agent-Easy-bot-platform-respond

Experience-Enhancing Hybrid Chat

• Bot & Human Coworking Enviroment: Allow operator to solve more complex request by letting AI handle repetitive one
• AI suggestions: Support customer quicker with AI suggestions
• Operator Adjustment & Retrain: Reduce the workload overtime by training Ai with real case
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tinhnang_hybrid_chat_2

Experience-Enhancing Hybrid Chat

• Bot & Human Coworking Enviroment: Allow operator to solve more complex request by letting AI handle repetitive one
• AI suggestions: Support customer quicker with AI suggestions
• Operator Adjustment & Retrain: Reduce the workload overtime by training Ai with real case

Multi channels & Integrations

Ready to plug and play with Zalo, Facebook messenger, freshdesk, freshchat, kore.ai and your current using platforms via API

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Multi channels & Integrations

Ready to plug and play with Zalo, Facebook messenger, freshdesk, freshchat, kore.ai and your current using platforms via API

tinh_nang_tich_hop

Measure & Grow

User’s Behavior analytic: Know your customer & acquire more leads
Session Flow: Improve Conversational AI flow to catch the trend & increase conversion rate
tinh_nang_measure

Measure & Grow

User’s Behavior analytic: Know your customer & acquire more leads
Session Flow: Improve Conversational AI flow to catch the trend & increase conversion rate

WHY CHOOSE US?

Context Management

Ready to plan for any complex scenarios with context management

Human-like Conversation

Create more human-like chatbots with natural language processing

Hybridchat


Improve the productivity of Contact Center with hybridchat

Context Management

Ready to plan for any complex scenarios with context management

Human-like Conversation

Create more human-like chatbots with natural language processing

Hybridchat

Improve the productivity of Contact Center with hybridchat

Other popular intergrations

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DRIVE YOUR BUSINESS SUCCESS WITH
EM & AI SOLUTION!