• Use AI & Machine Learning to understand what user saying – Intent & Entity Reconigtion – Identify & process keywords, slans, teencodes, stopwords – Sentiment analysis • Retrain base on chat’s history • Multilingual
Powerful NLP Trainning platform
• Use AI & Machine Learning to understand what user saying
– Intent & Entity Reconigtion
– Identify & process keywords, slans, teencodes, stopwords
– Sentiment analysis
• Retrain base on chat’s history• Multilingual
Easy-to-use Bot Builder Platform
• Context Management: Unlike any other platforms, Virtual Agent’s context management is very easy to use & required no code
•Action & Parameter: Utilize relevant data and provide the response related to the actual situation
• Multiple type responses: Support video, image, menu, button…
• Trigger Notification: Create notification and forward to the right team automatically
• Add Webhook & API Integration: To get the data from the database, CRM or other customer tool to deliver contextual answers to users.
Easy-to-use Bot Builder Platform
• Context Management: Unlike any other platforms, Virtual Agent’s context management is very easy to use & required no code
•Action & Parameter: Utilize relevant data and provide the response related to the actual situation
• Multiple type responses: Support video, image, menu, button…
• Trigger Notification: Create notification and forward to the right team automatically
• Add Webhook & API Integration: To get the data from the database, CRM or other customer tool to deliver contextual answers to users.
Experience-Enhancing Hybrid Chat
• Bot & Human Coworking Enviroment: Allow operator to solve more complex request by letting AI handle repetitive one
• AI suggestions: Support customer quicker with AI suggestions
• Operator Adjustment & Retrain: Reduce the workload overtime by training Ai with real case
Experience-Enhancing Hybrid Chat
• Bot & Human Coworking Enviroment: Allow operator to solve more complex request by letting AI handle repetitive one
• AI suggestions: Support customer quicker with AI suggestions
• Operator Adjustment & Retrain: Reduce the workload overtime by training Ai with real case
Multi channels & Integrations
Ready to plug and play with Zalo, Facebook messenger, freshdesk, freshchat, kore.ai and your current using platforms via API
Multi channels & Integrations
Ready to plug and play with Zalo, Facebook messenger, freshdesk, freshchat, kore.ai and your current using platforms via API
Measure & Grow
•User’s Behavior analytic: Know your customer & acquire more leads
•Session Flow: Improve Conversational AI flow to catch the trend & increase conversion rate
•User’s Behavior analytic: Know your customer & acquire more leads
•Session Flow: Improve Conversational AI flow to catch the trend & increase conversion rate