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EM&AI | AI SELF-SERVICE PLATFORM

Chatbot AI Mimosa for service helpdesk

ABOUT MISA

Misa is a corporation that provides platforms, software and services related to business administration, top 10 Enterprises with typical 4.0 technology capability in Vietnam for many years.

REQUIREMENTS WITH CHATBOT AI SOLUTION

IT helpdesk

Supporting more than 150,000 customers who are using Misa’s software.

Products & services consulting

AI virtual assistants give advice on products and services that are suitable for their needs

Knowledgebase conversion

Easily convert the knowledge from Google Dialog Flow platform to a more optimal platform for AI Vietnamese

AI Active learning

Continuously update changes in policies, prices and services via API. Ability to learn to expand customer service levels

EM&AI VIRTUAL AGENT SOLUTION

Natural Language Processing (NLP)

The Virtual Agent platform features NLP training from big data to help businesses efficiently train diverse business knowledge from technical support to product & service consulting.

Personalized Experience

Integrating with the enterprise's information management system, helping Chatbot AI easily access customer profiles to create a personalized consulting experience according to the information provided by the customer.

Cross-platform Data Import & Export

Convert Knowledge Base quickly and flexibly with cross-platform Data Import & Export. Enterprises export data from Google Dialogflow & upload it to the Virtual Agent system for NLP training in just a few taps.

In-depth Analysis & Report

Behavioral analysis and reporting features provide valuable & in-depth information to support the process of editing & optimizing service quality.

Hybridchat - Active Learning

The "active learning" feature helps Chatbot AI to update changes in policies, prices, services continuously and learn from staff to expand the level of customer service.

ACHIEVED RESULT

Successfully converted Mimosa bot from Dialog Flow to Virtual Agent platform

Automatically support more than 150,000 customers using the software

Satisfy the need to bring professional customer service & 24/7 service

Virtual Agent is a very potential “make in Vietnam” AI bot platform that surprised Misa. With the support of the EM&AI project team, we were able to successfully convert the Mimosa bot from Dialog Flow to the Virtual EM&AI platform quickly & smoothly. AI bots can now deal with more complex scenarios thanks to EM&AI’s Vietnamese Natural Language Processing core technology. This helps create the most seamless customer experience Misa has ever achieved. EM&AI is truly a partner that aligns with our strategic vision and desires

Nguyen Quang Hoang – Director of MISA software development center

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