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EM&AI | AI SELF-SERVICE PLATFORM

chatbot-ai-for-ecommers-soby

ABOUT SOBY

Soby is a platform to verify the reputation index of online businesses in the online shopping environment, applying Artificial Intelligence (AI), Data Analytics, and chain technology. (Blockchain).

REQUIREMENTS

Buyer Assistant

Chatbot AI supports diverse requests and questions from users when they encounter problems on the Soby platform

Shopper Assistant

Step-by-step support and answer merchant inquiries on how to set up a store on the Soby platform

Pre-built template meet multi services

Soby has successfully built many pre-trained chatbots to meet the business requirements of different industries

EM&AI VIRTUAL AGENT SOLUTION

Intelligent platform for AI training and conversation design

Virtual Agent with AI training feature & intelligent conversation design helps Chatbot AI learn skills & knowledge to support buyers & sellers through natural interaction and communication.

Personalized Experiences

Seamless integration with product management system & customer information, Chatbot AI can give personalized advice following customers' wishes.

Easily custom

Easily create, customize & publish business-friendly conversation templates for a variety of stores.

Hybridchat - Active learning

Hybrid Chat feature stores information, chat history between bots - customers and sellers can participate in the conversation at any time.

Nen tang EMandAI Virtual Agent

ACHIEVED RESULT

Successfully built a pre-trained conversation template, meeting different customer requirements

Shorten the time to reach customers

Meeting the needs of professional customer service, 24/7 service of stores on the Soby system

Enhance customer experience with efficient cost

We were really impressed with the functionality and capabilities of EM&AI’s AI virtual assistant building system. The functionality is smartly designed and the integration works just as we intended

Trieu Vu Duy, Chief Technology Officer @Soby

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