ABOUT SOBY
Soby is a platform to verify the reputation index of online businesses in the online shopping environment, applying Artificial Intelligence (AI), Data Analytics, and chain technology. (Blockchain).
REQUIREMENTS
Buyer Assistant
Chatbot AI supports diverse requests and questions from users when they encounter problems on the Soby platform
Shopper Assistant
Step-by-step support and answer merchant inquiries on how to set up a store on the Soby platform
Pre-built template meet multi services
Soby has successfully built many pre-trained chatbots to meet the business requirements of different industries
EM&AI VIRTUAL AGENT SOLUTION
Intelligent platform for AI training and conversation design
Virtual Agent with AI training feature & intelligent conversation design helps Chatbot AI learn skills & knowledge to support buyers & sellers through natural interaction and communication.
Personalized Experiences
Seamless integration with product management system & customer information, Chatbot AI can give personalized advice following customers' wishes.
Easily custom
Easily create, customize & publish business-friendly conversation templates for a variety of stores.
Hybridchat - Active learning
Hybrid Chat feature stores information, chat history between bots - customers and sellers can participate in the conversation at any time.
ACHIEVED RESULT
Successfully built a pre-trained conversation template, meeting different customer requirements
Shorten the time to reach customers
Meeting the needs of professional customer service, 24/7 service of stores on the Soby system
Enhance customer experience with efficient cost
We were really impressed with the functionality and capabilities of EM&AI’s AI virtual assistant building system. The functionality is smartly designed and the integration works just as we intended
Trieu Vu Duy, Chief Technology Officer @Soby