EM&AI – AI SELF-SERIVCE PLATFORM

SMART OPERATION
TO OVERCOME
COVID-19 CRISIS

COVID-19 brings many challenges but it also creates a chance for success for businesses that know how to take the automation trend.
COVID-19 brings many challenges but it also creates
a chance for success for businesses that know how to
take the automation trend.

Face-to-face interactions shift to omnichannel digital communications

The Covid-19 epidemic changed the behavior of its customers. The trend is shifting to online interaction and customer support through omnichannel digital with increasingly strict requirements, leading to overload in the old customer care cycle and reaching potential customers.

Business remote operation due to social isolation

Search for new operating and customer service methods besides effective troubleshooting within social isolation. Solve the problem of managing remote switchboard staff while enhancing customer experiences in a period of many fluctuations.

Business remote operation due to social isolation

Search for new operating and customer service methods besides effective troubleshooting within social isolation. Solve the problem of managing remote switchboard staff while enhancing customer experiences in a period of many fluctuations.

The post-pandemic AI wave will widespread and stronger

Automation with AI technology applications not only a trend. Leading banks, insurance companies, and businesses in Vietnam have been using AI to care for customers. Automations by applying artificial intelligence is becoming an indispensable part and creating competitive value for businesses. Do not be out of that inevitable trend!

The post-pandemic AI wave will widespread and stronger

Automation with AI technology applications not only a trend. Leading banks, insurance companies, and businesses in Vietnam have been using AI to care for customers. Automation by applying artificial intelligence is becoming an indispensable part & creating competitive value for businesses. Do not be out of that inevitable trend!

"Developing a digital transformation solution
will help businesses operate more flexibly,
reduce costs and optimize resources"

APPLY INNOVATIVE TECHNOLOGY
TO OVERCOME CRISIS

AUTOMATED CUSTOMER SERVICE ANYWHERE

A virtual agent solution can support customers while your employees focus on solving more complex problems. Easy to deploy, anytime, anywhere, effectively coordinating and working remotely.

AUTOMATIC CALL CENTER QUALITY MANAGEMENT

Control the quality of the switch board easily even when working from a distance. All evaluation, control and training processes are effectively implemented on the EM&AI Virtual QC platform.

AUTOMATED CUSTOMER SERVICE ANYWHERE

A virtual agent solution can support customers while your employees focus on solving more complex problems. Easy to deploy, anytime, anywhere, effectively coordinating and working remotely.

AUTOMATIC CALL CENTER QUALITY MANAGEMENT

Control the quality of the switch board easily even when working from a distance. All evaluation, control and training processes are effectively implemented on the EM&AI Virtual QC platform.

AUTOMATION PLATFORM HELPS BUSINESS
KEEP A STEADY MOMENTUM DURING THE CRISIS

Mitigate the disruptions
caused by the crisis

Operate effectively
customer service process

Enhance
customer experience

Reduce
the operating costs

Mitigate the disruptions
caused by the crisis

Operate effectively
customer service process

Enhance
customer experience

Reduce
the operating costs

DISCOUNT 20%

FOR ALL PRODUCTS & SERVICES

ACCOMPANIES WITH ENTERPRISES TO OVERCOME COVID-19 CRISIS

20%
DISCOUNT

FOR ALL
PRODUCTS & SERVICES