COVID-19 brings many challenges but it also creates a chance for success for businesses that know how to take the automation trend.
COVID-19 brings many challenges but it also creates a chance for success for businesses that know how to take the automation trend.
Face-to-face interactions shift to omnichannel digital communications
The Covid-19 epidemic changed the behavior of its customers. The trend is shifting to online interaction and customer support through omnichannel digital with increasingly strict requirements, leading to overload in the old customer care cycle and reaching potential customers.
Business remote operation due to social isolation
Search for new operating and customer service methods besides effective troubleshooting within social isolation. Solve the problem of managing remote switchboard staff while enhancing customer experiences in a period of many fluctuations.
Business remote operation due to social isolation
Search for new operating and customer service methods besides effective troubleshooting within social isolation. Solve the problem of managing remote switchboard staff while enhancing customer experiences in a period of many fluctuations.
The post-pandemic AI wave will widespread and stronger
Automation with AI technology applications not only a trend. Leading banks, insurance companies, and businesses in Vietnam have been using AI to care for customers. Automations by applying artificial intelligence is becoming an indispensable part and creating competitive value for businesses. Do not be out of that inevitable trend!
The post-pandemic AI wave will widespread and stronger
Automation with AI technology applications not only a trend. Leading banks, insurance companies, and businesses in Vietnam have been using AI to care for customers. Automation by applying artificial intelligence is becoming an indispensable part & creating competitive value for businesses. Do not be out of that inevitable trend!
"Developing a digital transformation solution will help businesses operate more flexibly, reduce costs and optimize resources"
APPLY INNOVATIVE TECHNOLOGY TO OVERCOME CRISIS
AUTOMATED CUSTOMER SERVICE ANYWHERE
A virtual agent solution can support customers while your employees focus on solving more complex problems. Easy to deploy, anytime, anywhere, effectively coordinating and working remotely.
Control the quality of the switch board easily even when working from a distance. All evaluation, control and training processes are effectively implemented on the EM&AI Virtual QC platform.
A virtual agent solution can support customers while your employees focus on solving more complex problems. Easy to deploy, anytime, anywhere, effectively coordinating and working remotely.
Control the quality of the switch board easily even when working from a distance. All evaluation, control and training processes are effectively implemented on the EM&AI Virtual QC platform.