Maximize agents’ potential with AI-driven automated agent evaluations.

Virtual QC is powered by AI Voice Analysis technology analyze 100% amount of calls automatically help to detect violations and negative sentiments.

Optimized AI model on business needs

We customize AI models for businesses to evaluate agents and detect violations using their criteria and data.

State-of-the-art Core AI technology

Voice AI Analysis technology with the highest accuracy even for low-quality call recordings in which the audio frequency is less than 8 kHz & noisy.

Highly accuracy of AI model

Continuously optimize the AI ​​model to achieve the highest level of accuracy > 95%, delay-time under 2s

Reduce 90% time of quality management

AI evaluates 100% of call volume, scoring based on predefined criteria and providing final reports showcasing the main KPIs to summarize the call center’s performance.
 

In-person training for each Agent

Virtual QC identifies violations, provides reasons, and flags affected calls. Supervisors utilize this data for targeted agent training, complementing in-person training.
 

Not missing important insights

Centralized data storage is convenient to access and analyze, helping pinpoint trends such as common agent errors, frequent customer issues, and other valuable information in calls.
 

Evaluating through "emotional indicators"

Emotions provide the most accurate reflection of customer satisfaction. Virtual QC can assess emotions on a scale of negative, neutral, and positive.
 

Make data-driven decision

A tailored report dashboard aligns with business models, revealing trends and performance insights, and enabling strategic action plans. Statistical analysis of common violations informs impactful improvement strategies
 
 

“Without VIRTUAL QC, we could take up to 57 years to evaluate all the call volume in half a month”

The representative of FE Credit Vietnam

Explore the application of Virtual QC across various business tasks.

Ensure employees follow the phone sales script accurately and utilize valuable insights to enhance product and sales strategies

Ensure no unhappy customer calls are overlooked. Grasp common issues, satisfaction, and customer loyalty to services and products.

Ensure compliance with call scripts and cautious language in sensitive payment reminder calls. AI Voice Analytics evaluates all calls, maintaining rigorous standards.

Overwhelmed by evaluating numerous call scripts in your contact center? Let us customize a solution for you.

cost reduce

81%
cost-reduce of call center quality control

KPI achieve

80.7%
achieved KPI identifying agent attitudes

Precise call analysis delivers up to 85%

100%
of agents are satisfied with the results

cold calling

95%
the impressive accuracy of Speech to Text technolog

FE Credit

Using Virtual QC to understand assessment, call scoring, and help improve the “skill gap” for agents.

EVN CPC
Automatically evaluate millions of inbound calls asking about electric providing services
 

REVOLUTIONIZING CALL CENTER QUALITY CONTROL WITH VIRTUAL QC