INCREASE THE SUCCESSFUL DELIVERED ORDER RATE AND THE NUMBER OF CUSTOMER WITH EM&AI VOICEBOT
The automated delivery time confirmation call solution helps to reduce bill of lading risk, while providing a more user-friendly service experience, positively impacting the behavior of customers choosing a carrier.
CHALLENGES IN DELIVERY MANAGEMENT OF LOGISTICS COMPANY
THÁCH THỨC DOANH NGHIỆP GIAO VẬN ĐANG ĐỐI MẶT
The rate of customers ordering but refusing to receive commodities accounts for 20-30%, this has posed risks to both the sellers and the forwarders.
It will take more time & cost when the shipper arrives but the customer can not receive because of time and place.
Calling to confirm the orders helps to reduce risks, but there will be challenges in personnel because of the huge number of orders
Telemarketing is an effective advertising channel, but businesses are limited in terms of time and personnel to deploy.
EM&AI VOICEBOT FOR DELIVERY SUPPORT
Voicebot solution provides the ability to confirm the delivery time automatically for logistics companies.
100% of calls are made automatically, so this can reduce manual errors.
Enhance the performance
Voicebot call for pre-confirm order to help increase the rate of successful first-time delivering with the lowest cost.
Data synchronization, changing delivery time help shippers balance the delivery time
Save 50% of the call center personnel cost and minimize calling charges.
Improve the profile of brand
The new and effective approach to help increase brand awareness in customers' mind
Easy to use
Just a single setup step for voicebot to make thousands of calls, update information and report automatically
TÍNH NĂNG VƯỢT TRỘI
Voice recognition and smart voice interactions with customers provide a more user-friendly experience than the telephone keypad
Make thousands of personalized calls with full name, gender, due date, payment amount according to the available list
Two-way voice interaction, extracting customer-provided information such as payment appointment time, paid amount, transaction code, etc., into the enterprise’s information system.
Voicebot updates call results automatically through code action. With an action code, businesses can easily track payment status, the wrong-person call and more
- Call automatically according to the available list
- Make a call anytime
- Adjustable speed & voice
- Flexible navigation for agents
EXCLUSIVE AI TECHNOLOGY
EXCLUSIVE AI TECHNOLOGY
Professional Chatbot & Voicebot AI building platform. Provide AI coaching, multi-channel integration & Hybrid interaction with agents
Understand natural language through intent detection, emotional state, and key information field
Speech to Text
Regional-specific speech recognition, high-accuracy text-to-text conversion even in low-quality audio environments
Text to Speech
Text-to-speech with standard pronunciation, natural sentence breaks, and the diversity of regional voice.