EM&AI – AI SELF-SERIVCE PLATFORM

INCREASE THE SUCCESSFUL DELIVERED ORDER RATE AND THE NUMBER OF CUSTOMER WITH EM&AI VOICEBOT

The automated delivery time confirmation call solution helps to reduce bill of lading risk, while providing a more user-friendly service experience, positively impacting the behavior of customers choosing a carrier.

CHALLENGES IN DELIVERY MANAGEMENT OF LOGISTICS COMPANY

THÁCH THỨC DOANH NGHIỆP
GIAO VẬN ĐANG ĐỐI MẶT

The rate of customers ordering but refusing to receive commodities accounts for 20-30%, this has posed risks to both the sellers and the forwarders.

It will take more time & cost when the shipper arrives but the customer can not receive because of time and place.

Calling to confirm the orders helps to reduce risks, but there will be challenges in personnel because of the huge number of orders

Telemarketing is an effective advertising channel, but businesses are limited in terms of time and personnel to deploy.

EM&AI VOICEBOT
FOR DELIVERY SUPPORT

Voicebot solution provides the ability to confirm the delivery time automatically for logistics companies.

Efficient automation

100% of calls are made automatically, so this can reduce manual errors.

Enhance the performance

Voicebot call for pre-confirm order to help increase the rate of successful first-time delivering with the lowest cost.

Update quickly

Data synchronization, changing delivery time help shippers balance the delivery time

Cost saving

Save 50% of the call center personnel cost and minimize calling charges.

Improve the profile of brand

The new and effective approach to help increase brand awareness in customers' mind

Easy to use

Just a single setup step for voicebot to make thousands of calls, update information and report automatically

THE BUSINESSES OF
DELIVERY SUPPORT VOICEBOT

Trải nghiệm EM&AI Voicebot Giao Hàng

Call automatically to notify order information & delivery time

Update cases of order cancellation & transfer automatically to the sellers

Update automatically changes such as delivery time, delivery date, …

Professional and diverse scripts

Redirect to support staffs in inneed cases

OUTSTANDING FEATURES

TÍNH NĂNG VƯỢT TRỘI

Voice recognition and smart voice interactions with customers provide a more user-friendly experience than the telephone keypad

Make thousands of personalized calls with full name, gender, due date, payment amount according to the available list

Two-way voice interaction, extracting customer-provided information such as payment appointment time, paid amount, transaction code, etc., into the enterprise’s information system.

Voicebot updates call results automatically through code action. With an action code, businesses can easily track payment status, the wrong-person call and more

  • Call automatically according to the available list
  • Make a call anytime
  • Adjustable speed & voice
  • Flexible navigation for agents

EXCLUSIVE
AI TECHNOLOGY

EXCLUSIVE AI TECHNOLOGY

Virtual Agent

Professional Chatbot & Voicebot AI building platform. Provide AI coaching, multi-channel integration & Hybrid interaction with agents

VNLP

Understand natural language through intent detection, emotional state, and key information field

Speech to Text

Regional-specific speech recognition, high-accuracy text-to-text conversion even in low-quality audio environments

Text to Speech

Text-to-speech with standard pronunciation, natural sentence breaks, and the diversity of regional voice.

emandai-logo

FOR LOGISTICS COMPANY


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