On the morning of May 12, 2022 at CTM Palace (Hanoi), the Best Solution Award 2021 ceremony took place with the participation of hundreds of leading industry businesses. EM&AI with its product VIRTUAL AGENT – a comprehensive AI virtual assistant building platform, surpassed hundreds of other excellent businesses nationwide and was honored at the recent ceremony.
Best Solution Awards 2021 is an award honoring the most popular and influential marketing and digital technology solutions or solution groups in Vietnam in 2021. BSA 2021 is organized by the Marketing and Technology Association. digital technology under the Vietnam E-Commerce Association (VECOM). This award is considered a reference table for solutions for businesses with high reputations, recommended by experts, with quality verified by a council of experts and the business community.
Throughout the competition, EM&AI has undergone an evaluation process from the Appraisal Council and votes from the Business Community using solutions participating in the evaluation. Finally, EM&AI has excelled in the TOP 44 BEST NATIONAL SOLUTIONS in marketing and digital technology.
EM&AI positions Virtual Agent as a comprehensive virtual assistant-building solution with the mission of connecting the relationship between customers and businesses, aiming to improve the Vietnamese customer experience. This has been proven through major domestic and foreign awards such as BSA 2021, SAO KHUE 2021 title, TOP “Highway to a 100 Unicorns” voted by Microsoft, Winner AI Accelerator Challenge – AAC 2021, etc. At the same time, it conquered the demanding business market in the fields of Finance, Real Estate, E-commerce, Retail, Education, etc. just after a short time of launch.
Virtual Agent is considered “the most comprehensive virtual assistant building solution” when it can overcome the disadvantages of automatic interaction solutions, completely solving problems in the sales-customer care process. products help businesses balance the criteria of “INCREASING PRODUCTIVITY – REDUCING COSTS – IMPROVING CUSTOMER EXPERIENCE”.
Next is the high-precision “AI technology core” that belongs to the top of the AI market and meets diversity with the ability to “learn business” depending on the purpose of the business or the specific characteristics of the industry/field.
With the current rate of development, the application of AI in business will become more popular in the future. With the desire to help businesses easily access, gradually convert, and bring AI technology into business.
